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Asus K54C Support Question

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Question posted by partylikearock on September 13th, 2012

Help, Screen Wont Turn On

after installing new drivers for realtek high definition audio and intel hd graphics 3000, i got a blue screen saying driver_irql_not_less_or_equal, tried to boot again then it said System_service_exception, now when i turn it on the screen wont turn on the lights on the laptop go as normal but the screen displays nothing help please, this computer is like a month old

Current Answers

Answer #1: Posted by cljeffrey on September 14th, 2012 4:58 PM
This answer was accepted by the poster of the original question.
cljeffrey

Member since:
July 17th, 2012

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What I want you to do is remove the battery and ac connector. Press the power button a few times until there is no more power in the laptop. Now connect the ac and try powering on the laptop.   If that does not work seems that you will have to send the unit in for service or call the retailer to see if you can have it exchanged.   If you are able to get the laptop working again I need you to do a factory restore. Make sure you back up anything important because this will wipe out everything.   If you have any questions or comments you can email me at [email protected]

ASUS strives to meet and exceeds our customer expectations within our warranty policy.

Regards,

Jeffrey
ASUS Customer Loyalty

Related Asus K54C Manual Pages

User Manual - Page 9

... use battery power, be sure to prevent scratching of the hard disk surface during transport.Therefore, you should turn it is plugged into the computer and an AC power source. Cover Your Notebook PC Purchase a carrying bag...much longer to charge the battery pack when the Notebook PC is turned OFF to fully charge your battery pack and any optional battery packs before going on long trips.
User Manual - Page 12

... and applications differ by models and territories. Carefully lift up the display panel with your Notebook PC as being correct. 12 Notebook PC User Manual Turning on the Power 1. There may be differences between your Notebook PC and the pictures shown in this manual. Slowly tilt the display panel forward or...
User Manual - Page 16

...The built-in mono microphone can be used for video conferencing, voice narrations, or simple audio recordings. 4 Display Panel The display panel functions the same as a desktop monitor. Use... or video recording. The power switch only works when the display panel is in the Suspend-to turn ON and once to -Disk (Hibernation) mode. 6 Power Switch The power switch allows powering ON...
User Manual - Page 17

... represent various hardware/software conditions. 7 Keyboard The keyboard provides full-sized keys with its buttons is available after setting up the included touchpad utility to help ease navigation in Chapter 3.
User Manual - Page 32

... battery pack. Never attempt to remove the battery pack while the Notebook PC is designed to install the battery pack. Using Battery Power The Notebook PC is turned ON, as this may not have its battery pack installed. IMPORTANT! A fully charged pack will provide several hours of battery life, which can be further...
User Manual - Page 34

...the hard disk was not preloaded with selections to boot from your Notebook PC before turning it will display a message on the screen when you turn ON the Notebook PC, it will first run the...the system. This indicates that controls the POST is installed as a carrying bag. WARNING! If you need to run through a series of a new operating system. 34 Notebook PC User Manual Press [ESC...
User Manual - Page 37

... charging if the temperature is too high or the battery voltage is turned OFF and may fail to external power using it for the first time. A new battery pack must continued to be ...power adapter. Minimizing the recharge cycles helps prolong battery life. If not using a battery pack, it may take twice the time when the Notebook PC is turned ON.The battery status indicator on the...
User Manual - Page 38

.... 38 Notebook PC User Manual Restarting or Rebooting After making changes to restart the system. Some installation processes will provide a dialog box to the lock icon. To protect the hard drive, wait at least 5 seconds after turning OFF your operating system, you may be customized in Windows Control Panel "Power Options." IMPORTANT...
User Manual - Page 39

Notebook PC User Manual 39 doing so can result in loss or destruction of your Notebook PC: • Hold the power button over 4 seconds. IMPORTANT! Emergency Shutdown In case your operating system cannot properly turn OFF or restart, there is being written; DO NOT use emergency shutdown while data is an additional way to shutdown your data.
User Manual - Page 40

...blink in the Windows > Control Panel > Hardware and Sound > Power Options. Sleep is not in use by pressing any are turned OFF. Sleep and Hibernate Power management settings can be found in this mode. ACPI power management settings are made through the Power... button and the arrowhead next to the lock icon to keep (refresh) the data. Recover by turning OFF certain components.
User Manual - Page 42

...-to-RAM or Save-to-Disk depending on -screen-display. Sun Down Icon (F5): Decreases the display...+ CRT Extend. (This function does not work in 256 Colors, select High Color in power management setup). When enabled, the corresponding wireless indicator will ...Settings.) NOTE: Must connect an external monitor "before" booting up. 42 Notebook PC User Manual Special Keyboard Functions Colored...
User Manual - Page 75

...drivers, utilities and software for web sites to enable hardware features, extend functionality, help manage your retailer if you require such a solution. Notebook PC User Manual A-3 A recovery disc is optional and includes an image of the original operating system installed...support may not work until the device drivers and utilities are installed. The support disc contains all popular...
User Manual - Page 76

... DVD RW...] Hard Drive BBS Priorities CD/DVD ROM Drive BBS Priorities Add New Boot Option Boot Option #1 Delete Boot Option P0: ST9750420AS P1: Optiarc DVD RW AD-7585H Disabled : Select Screen : Select Item Enter: Select +/-: Change Opt. Aptio Setup Utility - F1: General Help F9: Optimized Defaults F10: Save ESC: Exit Version 2.01.1204. Copyright (C) 2010...
User Manual - Page 77

...INSTALLED : Select Screen : Select Item Enter: Select +/-: Change Opt. On the Security screen, select Setup Administrator Password or User Password. 2. Password is a power on password and must be entered to boot... is then cleared. Leave the Confirm New Password field blank and press [Enter]. 5. Security Setting Aptio Setup Utility - F1: General Help F2: Previous Values F9: Optimized Defaults...
User Manual - Page 78

...: General Help F9: Optimized Defaults F10: Save ESC: Exit Version 2.01.1204. If you must then save changes before exiting the BIOS setup utility. Save Options Save Changes Discard Changes Restore Defaults Boot Override P0: ST9750420AS Silicon-Power PMAP P1: Optiarc DVD RW AD-7585H Launch EFI Shell from filesystem device : Select Screen...
User Manual - Page 79

...driver from the driver CD or download it from the hibernation. 1. If updating the BIOS does not help, try better quality discs and try MS System Restore to read or write discs. 1. If problem still persists, try... upgraded parts (RAM, HDD, WLAN, BT) if they were installed after purchase. 2. If not the case, try again. 3. Optical Disc The optical disc drive is disabled. System Unstable...
User Manual - Page 82

...memory. If additional memory was installed after system bootup. 1. Check your problem. Blue screen with white text A blue screen with white text appears after...installed an anti-virus software and Internet firewall to un-install them in DOS mode. A-10 Notebook PC User Manual Ensure your system.Try to protect yourself from the ASUS website. CAUTION! Unknown Reason - Un-install...
User Manual - Page 84

...Date: 03 16 2010 Time:11:51:52 New Platform Platform: Unkown Version: Unkown Build Date...;�a��i�n� Advanced Boot Security Save & Exit Start Easy Flash...Help F2: Previous Values F9: Optimized Defaults F10: Save ESC: Exit Version 2.01.1204. Intel Virtualization Technology VT-d Legacy USB Support SATA Configuration [Enabled] [Enabled] [Enabled] : Select Screen...
User Manual - Page 95

...the receiver is encouraged to try to correct the interference by the party responsible for help. It is essential that...received, including interference that interference will not occur in a residential installation. Notebook PC User Manual A-23 Operation is subject to the ... that only the supplied power cord be determined by turning the equipment off and on, the user is connected...
User Manual - Page 101

installation should be grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC...to 6A and weighing more than 3Kg must use approved power cords greater than or equal to CATV System Installer-Cable distribution system should include bonding the screen of a Coaxial Cable - REACH Complying with the REACH (Registration, Evaluation, Authorization, and Restriction of ...

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