Question posted by rvsuzi on November 7th, 2011

Virus

My account was spamed and the scam sent an inappropriate email to everyone in my contact list.  It has happened more than once.  How do i get this fixed so they wont scam my e mail?

Current Answers

Answer #1: Posted by TheWiz on November 7th, 2011 9:44 AM
This answer was accepted by the poster of the original question.
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
1,100
points
The only thing you can really do is change your password. You want to make sure it's a secure password as well. Use a mix of numbers, upper and lowercase letters, and symbols (like @ ! $).

If you want to be really secure then use a random password generator like this:

http://www.pctools.com/guides/password/

Answer #2: Posted by markempee on November 8th, 2011 11:56 AM
markempee

Member since:
October 28th, 2011

Points: 163,290
90
points
The scammer is obviously controlling your computer operating system and the entire hard disk drive. It is very important for you to consider scanning for the potential virus or spyware threats in your hard disk drive.

Try to install and perform a full system scan using a latest and updated antivirus software program. You can also use SpyNomo to effectively scan your entire hard disk for potential malicious software running in your system. Goodluck.

America Online Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • General Support
    ... annual fee. This does not mean your AOL account. Special edition from your computer has been infected with a virus, but keep getting returned German mails. Note: Non-members or those on the email can subscribe to pass through the Spam defenses. FAQs About Sober.q Virus About email Spoofing Sober.q virus was recently spotted to prevent spamming. For...
  • General Support
    ... below. 1. In the left panel, click the "Spam" folder. 3. Determine whether the email that "Sender Filter" is resolved. If you click "Not Spam", the email returns to your contacts list to ensure that the "Block mail containing pictures or files", and the "Block mail containing specific words and phrases" check boxes are currently installing new equipment...
  • General Support
    ...I set your Away Message for AOL Mail, message board posts, and comments to ensure that they have not been modified to include spam or other inappropriate content. Run a complete scan of ...the virus, check for the symptoms listed below: Potential symptoms You see an email in your Sent folder that you do I set your signature for both your AOL Mail and Instant Messages. for AOL Mail and ...

Similar Questions

Hi My Aol Account Has Been Hacked And Emails Are Going Out To Customers, How
HI I ant see a way to contact AOL by email to let them know I have been hacked. What do I do ?Regard...
(Posted by peter82687 8 years ago)
How Can I Stop My Computer Email Contact List From Being Hacked Into?
My contact list addresses are receiving emails that appear to be from me, but they are not.
(Posted by mabrygary 13 years ago)
I Am Unable To Access My Contact List Or Send Any Emails
I  cannot access my contact list
(Posted by Halearsi 14 years ago)
Ask a New Question
Use the box below to post a new question about America Online.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

America Online Reviews

View thousands of America Online user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete America Online customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed America Online customer service rankings, employee comments and much more from our sister site.