Question posted by Anonymous-11695 on October 29th, 2009

If I cancel my account will I still be able to keep my main e-mail accounts?

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Answer #1: Posted by MrBurns on October 29th, 2009 9:02 AM
This answer was accepted by the poster of the original question.
MrBurns

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February 15th, 2010

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It appears this can be done.  Check these resources for more information:

In case the above are inaccessible - here is the gist:

  1. Gather together your password, security question answers, phone and (if necessary) the person whose name the AOL paid account is under.
  2. Phone AOL's customer service number (see Resources below). On the automatic menu, select "cancel" and then select to speak to a representative.
  3. Answer the security questions asked
  4. Explain your problem to the AOL customer service representative, that you need to cancel your paid account but still want to keep your AOL email. They may argue, but they will do what you want. Be sure to write down the name of all of the AOL representatives you talk to.
  5. Wait for them to confirm that they have made all the changes needed on their end. Be sure you know what date you are paid up through on your account.


  • You should get one to three emails updating your AOL account status within 24 hours after the phone call.
  • A couple of days later, you may suddenly not be able to access your email due to "service error." This usually means that your cookies need to be deleted. Find the error code number on the error page, log on to AOL Help and follow the directions to get your mail service back.
  • If you have been paying your AOL bill by letting AOL take the money from your bank account, check your bank statement to see that you haven't been billed after the cancellation date.
  • Do not cancel by email or online. You must do it by phone or you will lose your email address.
Also interesting: http://news.cnet.com/8301-13578_3-9790821-38.html

America Online Knowledge Base Results

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  • General Support
    ... AIM service. If you may have been blocked because of a violation of the . Adjust the settings on to resolve outstanding billing issues. A fee of the cancelled account. Users whose AOL screen names have incorrectly entered your AIM screen name has been suspended. Last updated: 08-30-2010 AIM users under the age...
  • General Support
    .... when you will not be Active , Pending Cancellation Past Due , or Cancelled . Home > AOL account status FAQs Bookmark This | IM This E-mail This Print Friendly View Search AOL Help Search AOL account status FAQs | A Hide/Show Graphics You can chat with a Member Services consultant by going to retrieve a cancelled account, read the online help articles: I forgot...
  • General Support
    ... at the bottom of the AOL software you use, or the way you place a request to retrieve a cancelled account, read the online help articles: I forgot my AOL Password I reactivate my AOL account? If you want to cancel your current billing cycle ends, you proceed any further. If you wish to speak with a Member Services...

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