Acer Aspire 4739Z Support Question
Acer Aspire 4739Z Support Question
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Question posted by mneraki on September 2nd, 2013
It's Giving Error,when I Try To Restore It.please Give Me More Information
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Related Acer Aspire 4739Z Manual Pages
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 2
...to this guide is subject to change without notice.
ii For more information, go to http://csd.acer.com.tw.The information in any particular purpose.
All rights reserved. Revision History
Refer to... the table below for any form or by Acer Incorporated. Disclaimer
The information in the software. There are available on the ACER/CSD Website. Date
Chapter
Updates
...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 3
... conventions are used in this manual:
! Example: [01] The server has been stopped User input (text that represents information entered by a computer user, such as menus, prompts, responses to know for personal injury.
! Variables contained within user.../fd the /TPH15spool_M program Computer output (text that is important to input, and error messages) are shown in constant width.
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 4
...-authorized Service Providers: The Acer office may not be provided by the regional Acer office to provide further technical details. General Information 0 This service guide provides all technical information relating to -date information available on cards, modems, or extra memory capabilities). These localized features are not covered in this service guide. To better...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 6
... Power Management 1-40 Card Reader 1-40 System LED Indicator 1-41 System DMA Specification 1-41
CHAPTER 2 System Utilities
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3
BIOS 2-4 Information 2-4 Main 2-6 Security 2-8 Boot 2-12 Exit 2-13
BIOS Flash Utilities 2-14 DOS Flash Utility 2-15 WinFlash Utility 2-17
Clearing BIOS Passwords 2-18 Removing BIOS Passwords 2-19...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 7
Using the LAN MAC EEPROM Utility 2-27 Crisis Disk Recovery 2-28
CHAPTER 3 Machine Maintenance Procedures
Introduction 3-5 General Information 3-5 Recommended Equipment 3-5 Maintenance Flowchart 3-6 Getting Started 3-7
Battery Pack Removal 3-8 Battery Pack Installation 3-8 Dummy Card Removal 3-9 Dummy Card Installation 3-9 Keyboard Removal 3-10 Keyboard Installation 3-11 Base ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 8
...41 LCD Panel Installation 3-42 LCD Bracket Removal 3-43 LCD Bracket Installation 3-43 LVDS Cable Removal 3-44 LVDS Cable Installation 3-45
CHAPTER 4 Troubleshooting
Introduction 4-3 General Information 4-3
Power On Issues 4-4 No Display Issues 4-5 LCD Picture Failure 4-8 Internal Keyboard Failure 4-9 Touchpad Failure 4-10 Internal Speaker Failure 4-11 Internal Microphone Failure 4-13...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 9
Clear CMOS Jumper 5-6 BIOS Recovery by Crisis Disk 5-7
CHAPTER 6 FRU (Field Replaceable Unit) List
Exploded Diagrams 6-4 FRU List 6-7 Screw List 6-21
CHAPTER 7 Model Definition and Configuration
Acer Aspire 4739Z 7-1
CHAPTER 8 Test Compatible Components
Microsoft® Windows® 7 Environment Test 8-4
CHAPTER 9 Online Support Information
Introduction 9-3
ix
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 58
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3
BIOS 2-4 Information 2-4 Main 2-6 Security 2-8 Boot 2-12 Exit 2-13
BIOS Flash Utilities 2-14 DOS Flash Utility 2-15 WinFlash Utility 2-17
Clearing BIOS Passwords 2-18 Removing BIOS Passwords 2-19 ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 59
press F9. NOTE: NOTE:
System information is set the parameter to Enabled. press F5 or F6. To ...the bottom of the screen.
Refer to parameter values. System Utilities
2-3 Navigating the BIOS Utility 0
Six menu options are: Information Main Security Boot Exit
To navigate through the following: Menu -
If configuration problems occur, the setup utility may need to ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 60
... the parameters shown in system
2-4
System Utilities BIOS Information
Parameter
Description
CPU Type
CPU (central processing unit) type...
Model name of Optical device installed in Figure 2-1.
Actual values may differ by model. Information 0
The Information tab shows a summary of computer hardware information.
3.5
CPU Type: CPU Speed:
HDD Model Name: HDD Serial Number: ATAPI Model ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 61
Table 2-1. BIOS Information (Continued)
Parameter
Description
System BIOS Version System BIOS version
VGA BIOS Version
VGA (video graphics array) firmware version of system
Serial Number
Serial number of ...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 70
... not install memory related drivers (XMS, EMS, DPMI) when Flash is used . Perform the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Prepare a bootable USB HDD. 2.
NOTE: NOTE:
Flash utility has auto execution function.
2-14
System Utilities Use the Flash utility to...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 74
...Clear the BIOS Password as follows: NOTE: NOTE: If the BIOS password is incorrectly entered three times, an error is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the BIOS...to exit the menu. 2. This section provides details about removing HDD/BIOS passwords. Password Error Status To reset the BIOS password, perform the following: 1.
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 75
... Passwords 0 (Hardware method) To clear User or Supervisor passwords, remove lower cover and use a metal instrument to short the CMOS jumper.
1 2
Figure 2-18. Supervisor Password Error System Utilities
2-19 CMOS Jumper
Table 2-5. is entered three times, the message System will halt! CMOS Jumper
Item
1
Clear CMOS Jumper
2
Clear CMOS Jumper
Description...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 77
... unlock password at the prompt. Figure 2-23. When the user keys in the wrong password three times, the system reports the error code:
Figure 2-21. example here is the Unlock password
error code; Removing Insyde HDD Password 0 Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. In...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 82
... excute stuuid20.exe under DOS mode. (Figure 2-29) 3. UUID Tool Main Screen
2-26
System Utilities Using UUIDTools 0
The UUID (Universally Unique Identifier) Tool copies BIOS information to USB Flash Disk. 2.
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 133
... or repeating the operation that led to determine the solution. Obtain as much detailed information as described.
Troubleshooting
4-3 NOTE: NOTE:
The diagnostic tests are designed to Online Support Information.
Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Common Problems Symptoms (Verified)
Power On Issues No Display...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 142
... mark). If the issue is remains, repeat step 9, selecting an earlier time and date. 11.
Restore system and file settings from a known good date using System Restore. 10. NOTE: NOTE:
If Speakers does not show, right-click on -screen prompts to start ... Configure to configure the speakers. 8. If the issue is still not resolved, refer to Online Support Information.
4-12
Troubleshooting
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 151
...
BDS
26
Dispatch option ROMs
BDS_ENUMERATE_ALL_BOOT_OPTION BDS
27
Get boot device information
BDS_END_OF_BOOT_SELECTION
BDS
28
End of boot selection
BDS_ENTER_SETUP
BDS
29
Enter ...Setup Menu
BDS_ENTER_BOOT_MANAGER
BDS
2A
Enter Boot manager
BDS_BOOT_DEVICE_SELECT
BDS
2B
Try to boot system to OS
BDS_EFI64_SHADOW_ALL_LEGACY_RO BDS
2C
M
Shadow Misc Option ROM
...
Acer Aspire 4339 4739 4739Z Notebook Series Service Guide - Page 165
... may have a DIFFERENT part number code from those given in global configurations for the Aspire 4739Z.
FRU (Field Replaceable Unit) List
6-3 NOTE: NOTE:
WHEN ORDERING FRU PARTS, check the most up-to repair or for parts to -date information available on the regional web or channel.
Refer to this printed Service Guide. Part...
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