Bed Room Tv Service Not Working, Remote Not Working

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Answer #1: Posted by 1stLadyDawn on February 18th, 2012 9:18 AM

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1stLadyDawn

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January 25th, 2012

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Let's assume that you've already changed the 2 AA batteries for the remote and the remote is still not working.
And let's also assume that all power cords are plugged in..
Let's also assume that you haven't changed the TV with one not coded to that remote
Can you power on the TV from the receiver?
Next check the remote to make sure that you don't have a sticking remote key - pay special attention to the OK key (button) because that's the most problematic key of all - it can get stuck in a partially depressed position - a fingernail around the edge should pop it back out.
Press the AT&T button (upper left corner)on the remote
Power on by holding power button for 5-10 seconds
Anything?
If not - try the power button on the receiver. Press that power button until the lights on the receiver flash
Did the TV power on or off?
If off - power on again - anything?
Do you know where the wireless router for the system is located? Good because you might be asked to check it in the next phase.
1-800-288-2020 24/7 will get you eventually through the automated switchboard to a live Tech Support person who can run a diagnostic on each set.
You'll also be asked to repeat some of the steps above at some point - just go through those steps again.