Product Manual
Page 5
... 15-16 Home Base 17 Wiresless Command Center 18 Remote Control 19 Scheduling Roomba (selected models 20-21 Regular Maintenance 22-24 Language Selection Mode (selected models 25 Troubleshooting 26-27 Replaceable Modules 28-32 Frequently Asked Questions 33 Important Safety Instructions 34 iRobot Customer Care 35 For more detailed information, visit: www...
... 15-16 Home Base 17 Wiresless Command Center 18 Remote Control 19 Scheduling Roomba (selected models 20-21 Regular Maintenance 22-24 Language Selection Mode (selected models 25 Troubleshooting 26-27 Replaceable Modules 28-32 Frequently Asked Questions 33 Important Safety Instructions 34 iRobot Customer Care 35 For more detailed information, visit: www...
Product Manual
Page 6
iRobot Roomba Anatomy Faceplate Infrared Sensor Bin Release Button Bin Power Supply Socket Buttons and Lights (Models 500 - 549) (Models 550 and above) Troubleshooting SPOT Button Light Troubleshooting SPOT Button Light Scheduling Interface Dirt Detect™ Dirt Detect™ CLEAN/Power Button SPOT/DOCK Button (varies by model) CLEAN/Power Button DOCK Button (... models) Removable Caster Wheel Left Wheel Module Dirt Detect™ Sensor Flexible Brush Main Brush Brush Guard Brush Bearings End Caps Brush Guard Release Tabs 6 iRobot Roomba 500 Series
iRobot Roomba Anatomy Faceplate Infrared Sensor Bin Release Button Bin Power Supply Socket Buttons and Lights (Models 500 - 549) (Models 550 and above) Troubleshooting SPOT Button Light Troubleshooting SPOT Button Light Scheduling Interface Dirt Detect™ Dirt Detect™ CLEAN/Power Button SPOT/DOCK Button (varies by model) CLEAN/Power Button DOCK Button (... models) Removable Caster Wheel Left Wheel Module Dirt Detect™ Sensor Flexible Brush Main Brush Brush Guard Brush Bearings End Caps Brush Guard Release Tabs 6 iRobot Roomba 500 Series
Product Manual
Page 18
...Command Center is under control. 18 iRobot Roomba 500 Series Battery Indicator . . . SPOT CLEAN . . . Pairing Roomba with a Roomba, you conveniently control Roomba's functions. Troubleshooting Light ... Roomba spirals approximately three feet in sequence from left (Saturday to right until Roomba is powered on from now on the... and then spirals back to control only one Roomba. You can use it started, intensely cleaning a local area. Models 570-599 Roomba attempts to clean, and steer Roomba around your room. Models 600+ Roomba enters Max mode and cleans as long as...
...Command Center is under control. 18 iRobot Roomba 500 Series Battery Indicator . . . SPOT CLEAN . . . Pairing Roomba with a Roomba, you conveniently control Roomba's functions. Troubleshooting Light ... Roomba spirals approximately three feet in sequence from left (Saturday to right until Roomba is powered on from now on the... and then spirals back to control only one Roomba. You can use it started, intensely cleaning a local area. Models 570-599 Roomba attempts to clean, and steer Roomba around your room. Models 600+ Roomba enters Max mode and cleans as long as...
Product Manual
Page 25
..., Italian, Dutch, Danish, Swedish, Norwegian, Finnish, Polish, Russian, Portuguese, Japanese, Korean and Chinese. For more detailed information, visit: www.irobot.com 25 Language Selection Mode (selected models) Roomba 500 Series can provide troubleshooting messages in Language Selection Mode. 4 Press CLEAN repeatedly until you hear the desired language. 5 Press and hold CLEAN to turn...
..., Italian, Dutch, Danish, Swedish, Norwegian, Finnish, Polish, Russian, Portuguese, Japanese, Korean and Chinese. For more detailed information, visit: www.irobot.com 25 Language Selection Mode (selected models) Roomba 500 Series can provide troubleshooting messages in Language Selection Mode. 4 Press CLEAN repeatedly until you hear the desired language. 5 Press and hold CLEAN to turn...
Product Manual
Page 26
... trapped under the bumper. Briskly tap Roomba's bumper 10-20 times to create a smaller cleaning area. 26 iRobot Roomba 500 Series Tip : To repeat Roomba's error message, press the "clean" button. Roomba's side wheel is stuck or its bumper is stuck. Clean Roomba's side wheels of hair and debris. The troubleshooting light will tell you something is...
... trapped under the bumper. Briskly tap Roomba's bumper 10-20 times to create a smaller cleaning area. 26 iRobot Roomba 500 Series Tip : To repeat Roomba's error message, press the "clean" button. Roomba's side wheel is stuck or its bumper is stuck. Clean Roomba's side wheels of hair and debris. The troubleshooting light will tell you something is...
Service Manual
Page 5
... Base with a cotton bud. 1 ii. This can be asked to perform routine Roomba maintenance steps to resolve the issue should reset Roomba's charging system by guiding a user through a troubleshooting process. C) Customer should clean Roomba i. A) Customer should fully charge the battery. 5 At a minimum, iRobot recommends that the customer be diagnosed over the phone by pressing down...
... Base with a cotton bud. 1 ii. This can be asked to perform routine Roomba maintenance steps to resolve the issue should reset Roomba's charging system by guiding a user through a troubleshooting process. C) Customer should clean Roomba i. A) Customer should fully charge the battery. 5 At a minimum, iRobot recommends that the customer be diagnosed over the phone by pressing down...
Service Manual
Page 17
... before being returned to best service the Roomba. The following process is based on Built-in-Test Failures) Every Roomba that is serviced is suggested. # Description Spare Part 0 Roomba BiT 0 - PANEL LEDS/BUTTONS/SPEAKER Roomba Spare Part : Service or Core Robot Replacement Roomba BiT 2 - OUTER + INNER CLIFF SENSORS 3-4 Troubleshooting : Has the side brush stalled and obstructing...
... before being returned to best service the Roomba. The following process is based on Built-in-Test Failures) Every Roomba that is serviced is suggested. # Description Spare Part 0 Roomba BiT 0 - PANEL LEDS/BUTTONS/SPEAKER Roomba Spare Part : Service or Core Robot Replacement Roomba BiT 2 - OUTER + INNER CLIFF SENSORS 3-4 Troubleshooting : Has the side brush stalled and obstructing...
Service Manual
Page 18
... wheels. FRONT DIRECTIONAL IR RECEIVERS 10 (Base robot 3.4 and 3.5 only) Troubleshooting : Clean front bumper windows Roomba Spare Part : Service or Core Robot Replacement Roomba BiT 11 - Roomba Spare Part : Battery Replacement Roomba BiT 12 to 7 - Roomba Spare Part : Drive Wheel Replacement Roomba BiT 9 - RCON RECEIVER 9 Troubleshooting : Clean RCON with a cloth. BATTERY SENSORS 11 Trouble shooting : Tighten bottom cover...
... wheels. FRONT DIRECTIONAL IR RECEIVERS 10 (Base robot 3.4 and 3.5 only) Troubleshooting : Clean front bumper windows Roomba Spare Part : Service or Core Robot Replacement Roomba BiT 11 - Roomba Spare Part : Battery Replacement Roomba BiT 12 to 7 - Roomba Spare Part : Drive Wheel Replacement Roomba BiT 9 - RCON RECEIVER 9 Troubleshooting : Clean RCON with a cloth. BATTERY SENSORS 11 Trouble shooting : Tighten bottom cover...
Service Manual
Page 19
... string of module is functioning. Roomba Spare Part : Front Caster and Wheel Replacement Roomba BiT 16 - VACUUM Troubleshooting: Empty vacuum bin and inspect filter for holes. DEBRIS SENSOR Troubleshooting: Clean debris sensor Roomba Spare Part : Cleaning Head Replacement 18 Roomba BiT 18 - Roomba Spare Part : Vacuum Bin Replacement 19 MAIN BRUSH 16 Troubleshooting: Redo test with new brush...
... string of module is functioning. Roomba Spare Part : Front Caster and Wheel Replacement Roomba BiT 16 - VACUUM Troubleshooting: Empty vacuum bin and inspect filter for holes. DEBRIS SENSOR Troubleshooting: Clean debris sensor Roomba Spare Part : Cleaning Head Replacement 18 Roomba BiT 18 - Roomba Spare Part : Vacuum Bin Replacement 19 MAIN BRUSH 16 Troubleshooting: Redo test with new brush...
Service Manual
Page 20
Roomba Spare Part : Side Brush Module Replacement Roomba BiT 20 to 26 - Inspect side brush axle. CHARGING 20-26 Troubleshooting: Clean robot and Home Base contacts is necessary Roomba Spare Part : Service or Core Robot Replacement 20 Roomba BiT 19 - SIDE BRUSH 19 Troubleshooting: Remove side brush and clean side brush from hair and dirt.
Roomba Spare Part : Side Brush Module Replacement Roomba BiT 20 to 26 - Inspect side brush axle. CHARGING 20-26 Troubleshooting: Clean robot and Home Base contacts is necessary Roomba Spare Part : Service or Core Robot Replacement 20 Roomba BiT 19 - SIDE BRUSH 19 Troubleshooting: Remove side brush and clean side brush from hair and dirt.
Service Manual
Page 24
... discharged by less than 150mAH since the last complete charge. If the robot's hardware is doing postcharge cooling and trickle charging. Power Supply Troubleshooting Is the Power Supply LED solid green while charging? Note that this does not necessarily mean that current is actually flowing into... LED pulses orange until an endof-charge condition is detected, such as the robot is off or flashing, replace the Power Supply and test the Roomba and Home Base for at least 1 minute. o Recovery Charge Timeout : 16 hours maximum in normal charge mode. Charging LEDs Normal and...
... discharged by less than 150mAH since the last complete charge. If the robot's hardware is doing postcharge cooling and trickle charging. Power Supply Troubleshooting Is the Power Supply LED solid green while charging? Note that this does not necessarily mean that current is actually flowing into... LED pulses orange until an endof-charge condition is detected, such as the robot is off or flashing, replace the Power Supply and test the Roomba and Home Base for at least 1 minute. o Recovery Charge Timeout : 16 hours maximum in normal charge mode. Charging LEDs Normal and...
Service Manual
Page 26
...[Note: If flashing replace the Home Base and test Power Supply and Roomba for charging problems] Inspect the integrity of the electrical spring contacts ...; Wipe the top Home Base IR lens from the Home Base. 4. Roomba should be on and solid green while charging. Verify that the Home Base...Roomba needs to find the infrared signal of the Home Base in order to return so it is on. 2. The Home Base should drive back to the Home Base and it may take a few attempts. 5. Remove any obstacles. 3. Also ensure the electrical contacts are lit and solid. 6. Home Base Troubleshooting...
...[Note: If flashing replace the Home Base and test Power Supply and Roomba for charging problems] Inspect the integrity of the electrical spring contacts ...; Wipe the top Home Base IR lens from the Home Base. 4. Roomba should be on and solid green while charging. Verify that the Home Base...Roomba needs to find the infrared signal of the Home Base in order to return so it is on. 2. The Home Base should drive back to the Home Base and it may take a few attempts. 5. Remove any obstacles. 3. Also ensure the electrical contacts are lit and solid. 6. Home Base Troubleshooting...
Service Manual
Page 29
Check the batteries and the virtual battery door. When replacing batteries wait 5 seconds between removal and insertion for a full reset. Virtual Wall Troubleshooting • If the Virtual Wall is off or flashing, the batteries are low. Also, choosing a higher range in Virtual Wall than necessary will drain the battery faster. • If Roomba goes through the beam, wipe Roomba's RCON and the infrared field emitter on but the battery status light is turned on the Virtual Wall and retest mobility through the beam. • Perform the Virtual Wall Mobility test (Appendix B). 29
Check the batteries and the virtual battery door. When replacing batteries wait 5 seconds between removal and insertion for a full reset. Virtual Wall Troubleshooting • If the Virtual Wall is off or flashing, the batteries are low. Also, choosing a higher range in Virtual Wall than necessary will drain the battery faster. • If Roomba goes through the beam, wipe Roomba's RCON and the infrared field emitter on but the battery status light is turned on the Virtual Wall and retest mobility through the beam. • Perform the Virtual Wall Mobility test (Appendix B). 29
Service Manual
Page 31
... RF range will get within infrared distance of the clean cycle and it is in another room during a clean cycle. Light House Troubleshooting o Complaint : Customer gets a new Service Roomba (models 535 and above) and the old Light Houses stop working properly. Background : When a customer first uses their new... been moved, turn on. Therefore, when a new strange service robot comes into the picture it is necessary to abort a clean cycle and the Roomba ignores the dock and even bumps into it because it thinks it enters the wrong room. Another issue is that they are 'paired' and each...
... RF range will get within infrared distance of the clean cycle and it is in another room during a clean cycle. Light House Troubleshooting o Complaint : Customer gets a new Service Roomba (models 535 and above) and the old Light Houses stop working properly. Background : When a customer first uses their new... been moved, turn on. Therefore, when a new strange service robot comes into the picture it is necessary to abort a clean cycle and the Roomba ignores the dock and even bumps into it because it thinks it enters the wrong room. Another issue is that they are 'paired' and each...
Service Manual
Page 32
... Wireless Command Center allows a user to remotely turn the Roomba on the environment this will vary. Wireless Command Center Troubleshooting The WCC should stop scrolling. • When the Roomba responds to Saturday until the WCC lights flash and the Roomba beeps once quickly. • They are now paired. It...will sequence from Saturday to Sunday. • Install WCC battery door. • Hold the WCC close to the robot you want to the Roomba. • Remove WCC batteries • Reinstall WCC batteries while holding down the left drive button. • Continue holding the left drive ...
... Wireless Command Center allows a user to remotely turn the Roomba on the environment this will vary. Wireless Command Center Troubleshooting The WCC should stop scrolling. • When the Roomba responds to Saturday until the WCC lights flash and the Roomba beeps once quickly. • They are now paired. It...will sequence from Saturday to Sunday. • Install WCC battery door. • Hold the WCC close to the robot you want to the Roomba. • Remove WCC batteries • Reinstall WCC batteries while holding down the left drive button. • Continue holding the left drive ...
Service Manual
Page 34
... sensor failure This might occur in certain situations, so use this whenever troubleshooting! This is not registering obstacles after four straight runs of stairs Roomba was started on an uneven surface. Roomba encountered a step and its cliff sensors (6-beep error code). Bumper +...activate) The light touch bumper will not always be accompanied by a voice message. Bumper issues Customer observations Troubleshooting: Roomba backs up for no work for thin objects or dark objects • BUMPER Module inspection and cleaning (Appendix C). 34 Go to...
... sensor failure This might occur in certain situations, so use this whenever troubleshooting! This is not registering obstacles after four straight runs of stairs Roomba was started on an uneven surface. Roomba encountered a step and its cliff sensors (6-beep error code). Bumper +...activate) The light touch bumper will not always be accompanied by a voice message. Bumper issues Customer observations Troubleshooting: Roomba backs up for no work for thin objects or dark objects • BUMPER Module inspection and cleaning (Appendix C). 34 Go to...
Service Manual
Page 35
Troubleshooting: • Pick Roomba up and set back on an obstacle during the...by 8 beeps (stasis stuck error) 35 circle dance Roomba wiggles or rocks from side to be replaced. • Replace drive wheel modules if fixes fail. Troubleshooting: • In MOST cases, the robot's software will recognize and... Module inspection and cleaning (Appendix C). • Replace drive wheel modules if fixes fail. Drive Wheel Module issue "Please inspect and clean Roomba's wheel" Customer observations "Uh-Oh" + 1 beep (wheel drop error) "Uh-Oh" + 5 beeps (drive stall ...
Troubleshooting: • Pick Roomba up and set back on an obstacle during the...by 8 beeps (stasis stuck error) 35 circle dance Roomba wiggles or rocks from side to be replaced. • Replace drive wheel modules if fixes fail. Troubleshooting: • In MOST cases, the robot's software will recognize and... Module inspection and cleaning (Appendix C). • Replace drive wheel modules if fixes fail. Drive Wheel Module issue "Please inspect and clean Roomba's wheel" Customer observations "Uh-Oh" + 1 beep (wheel drop error) "Uh-Oh" + 5 beeps (drive stall ...
Service Manual
Page 36
... and reverse direction in either direction). Troubleshooting: • SIDE BRUSH Module inspection and cleaning (Appendix C). Troubleshooting: • If thumping is heard when no carpet tassels or wires are thumping Customer observations Roomba's brushes thump (approximately once per second...does not spin or is intermittent. Roomba's front wheel is squeaking or dragging. Frequent panic spins (Roomba abruptly changes course with a rapid spin in order to escape from carpet tassels or wires. Troubleshooting: • FRONT WHEEL Module inspection and cleaning...
... and reverse direction in either direction). Troubleshooting: • SIDE BRUSH Module inspection and cleaning (Appendix C). Troubleshooting: • If thumping is heard when no carpet tassels or wires are thumping Customer observations Roomba's brushes thump (approximately once per second...does not spin or is intermittent. Roomba's front wheel is squeaking or dragging. Frequent panic spins (Roomba abruptly changes course with a rapid spin in order to escape from carpet tassels or wires. Troubleshooting: • FRONT WHEEL Module inspection and cleaning...
Service Manual
Page 37
... If this behavior on hard floor surfaces or when no tassels or wires are present, try cleaning SIDE BRUSH Module (Appendix C). Troubleshooting: • VACUUM BIN Module inspection and cleaning (Appendix C). Most common causes: Something is not picking anything up in the main brushes..."Uh-Oh" followed by 2 beeps (main brush stall error) Main brushes do not spin Roomba is stuck in order to Home Base. 37 Most common causes: Troubleshooting: The side brush module has entered anti-tassel behavior. The robot may spin slowly or briefly spin backwards...
... If this behavior on hard floor surfaces or when no tassels or wires are present, try cleaning SIDE BRUSH Module (Appendix C). Troubleshooting: • VACUUM BIN Module inspection and cleaning (Appendix C). Most common causes: Something is not picking anything up in the main brushes..."Uh-Oh" followed by 2 beeps (main brush stall error) Main brushes do not spin Roomba is stuck in order to Home Base. 37 Most common causes: Troubleshooting: The side brush module has entered anti-tassel behavior. The robot may spin slowly or briefly spin backwards...
Service Manual
Page 38
... issues" section below. Most common causes: • Home Base placement is not appropriate • Electrical contacts on Home Base or Robot are dirty Troubleshooting: • Make sure Light Houses are set to "Light House" mode rather than "Virtual Wall" mode. • Check for proper Home Base... and Light House placement as described in the owner's manual. • If problem is not paired with Roomba. Wireless Command Center Customer observations Wireless Command Center (WCC) has poor range. Most common causes: WCC is not resolved, follow...
... issues" section below. Most common causes: • Home Base placement is not appropriate • Electrical contacts on Home Base or Robot are dirty Troubleshooting: • Make sure Light Houses are set to "Light House" mode rather than "Virtual Wall" mode. • Check for proper Home Base... and Light House placement as described in the owner's manual. • If problem is not paired with Roomba. Wireless Command Center Customer observations Wireless Command Center (WCC) has poor range. Most common causes: WCC is not resolved, follow...