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... contact with other WD users. Accessing Online Support Visit our product support website at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for your product online at http://register.wd.com. Registration-Register your WD product. Installation-Get online installation help us an opportunity...
... contact with other WD users. Accessing Online Support Visit our product support website at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for your product online at http://register.wd.com. Registration-Register your WD product. Installation-Get online installation help us an opportunity...
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MY BOOK DUO USER MANUAL 11 Troubleshooting 82 Installing, Partitioning, and Formatting the Drive 82 Frequently Asked Questions 82 A Installing the SES Driver 84 Installing on Windows Vista Computers 84 Installing the Driver Automatically 84 Installing the Driver Manually 85 Installing on Windows 7 and Windows 8 Computers 87 B Compliance and Warranty Information 90 Regulatory Compliance 90 FCC...
MY BOOK DUO USER MANUAL 11 Troubleshooting 82 Installing, Partitioning, and Formatting the Drive 82 Frequently Asked Questions 82 A Installing the SES Driver 84 Installing on Windows Vista Computers 84 Installing the Driver Automatically 84 Installing the Driver Manually 85 Installing on Windows 7 and Windows 8 Computers 87 B Compliance and Warranty Information 90 Regulatory Compliance 90 FCC...
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...on your computer. It includes the following topics: Connecting the Device Getting Started with the WD Software Connecting the Device 1. Connect the My Book Duo device as an external storage device. You can enhance its capabilities by installing the WD software that the device appears in Figure 4. 3.... The WD software installs the proper driver for connecting the device and installing the WD Drive Utilities, WD Security, and WD SmartWare software on the device: WD Drive Utilities...
...on your computer. It includes the following topics: Connecting the Device Getting Started with the WD Software Connecting the Device 1. Connect the My Book Duo device as an external storage device. You can enhance its capabilities by installing the WD software that the device appears in Figure 4. 3.... The WD software installs the proper driver for connecting the device and installing the WD Drive Utilities, WD Security, and WD SmartWare software on the device: WD Drive Utilities...
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... support organization Frequently Asked Questions Q: Why is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed before connecting your WD USB 3.0 external storage product. TROUBLESHOOTING - 82 Windows users can avoid these size limitation by... computer desktop? A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed. 111 Troubleshooting MY BOOK DUO USER MANUAL This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have...
... support organization Frequently Asked Questions Q: Why is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed before connecting your WD USB 3.0 external storage product. TROUBLESHOOTING - 82 Windows users can avoid these size limitation by... computer desktop? A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed. 111 Troubleshooting MY BOOK DUO USER MANUAL This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have...
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... happens when a USB 3.0 or USB 2.0 device is the data transfer rate slow? Refer to 12 Mbps. Q: Why is plugged into a USB 1.1 port or hub? MY BOOK DUO USER MANUAL Q: Why won't my computer boot when I determine whether or not my system supports USB 3.0 or USB 2.0? When connected to a USB 1.1 port or hub...
... happens when a USB 3.0 or USB 2.0 device is the data transfer rate slow? Refer to 12 Mbps. Q: Why is plugged into a USB 1.1 port or hub? MY BOOK DUO USER MANUAL Q: Why won't my computer boot when I determine whether or not my system supports USB 3.0 or USB 2.0? When connected to a USB 1.1 port or hub...
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...on Windows 7 and Windows 8 Computers Installing on Windows Vista Computers After connecting the device as the Found New Hardware screen. Note: The SES Driver is enabled, two additional screens might appear at the same time as shown in Figure 4 on Windows computers to keep the hardware popup wizard... when you install the WD software. If they appear, close them. MY BOOK DUO USER MANUAL 1A Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on page 8, the Found New Hardware screen displays. On the Found New ...
...on Windows 7 and Windows 8 Computers Installing on Windows Vista Computers After connecting the device as the Found New Hardware screen. Note: The SES Driver is enabled, two additional screens might appear at the same time as shown in Figure 4 on Windows computers to keep the hardware popup wizard... when you install the WD software. If they appear, close them. MY BOOK DUO USER MANUAL 1A Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on page 8, the Found New Hardware screen displays. On the Found New ...
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MY BOOK DUO USER MANUAL 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: Connects to Windows Update Finds, downloads, and installs the SES driver Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software: INSTALLING THE SES DRIVER - 85
MY BOOK DUO USER MANUAL 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: Connects to Windows Update Finds, downloads, and installs the SES driver Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software: INSTALLING THE SES DRIVER - 85
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At the Install the disc that came with your WD SES Device prompt, click I don't have the disc. Click Next: INSTALLING THE SES DRIVER - 86 Browse to Computer and: a. Double-click the My Book Duo device. d. c. Select WD SES Device Driver. Show me other options: 4. Double-click the Extras folder. WD SES Device wizard screen, click Don't search online: 3. b. MY BOOK DUO USER MANUAL 2. On the Found New Hardware -
At the Install the disc that came with your WD SES Device prompt, click I don't have the disc. Click Next: INSTALLING THE SES DRIVER - 86 Browse to Computer and: a. Double-click the My Book Duo device. d. c. Select WD SES Device Driver. Show me other options: 4. Double-click the Extras folder. WD SES Device wizard screen, click Don't search online: 3. b. MY BOOK DUO USER MANUAL 2. On the Found New Hardware -
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Open All Programs and click Computer > Manage: INSTALLING THE SES DRIVER - 87 5. When the installation completes, click Close: MY BOOK DUO USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the device as shown in Figure 4 on page 8, use the Windows Computer Management utility to install the SES driver: 1.
Open All Programs and click Computer > Manage: INSTALLING THE SES DRIVER - 87 5. When the installation completes, click Close: MY BOOK DUO USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the device as shown in Figure 4 on page 8, use the Windows Computer Management utility to install the SES driver: 1.
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Browse to Computer, double-click the My Book Duo device, double-click the Extras folder, and select WD SES Device Driver: INSTALLING THE SES DRIVER - 88 Click Browse my computer for driver software. 4. MY BOOK DUO USER MANUAL 2. Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: 3.
Browse to Computer, double-click the My Book Duo device, double-click the Extras folder, and select WD SES Device Driver: INSTALLING THE SES DRIVER - 88 Click Browse my computer for driver software. 4. MY BOOK DUO USER MANUAL 2. Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: 3.
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5. Click Next. 6. When the installation completes, click Close: MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER - 89
5. Click Next. 6. When the installation completes, click Close: MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER - 89
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Accessing Online Support Visit our product support website at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for support, have your WD product. Contacting WD Technical Support When contacting WD for your WD product serial number, system hardware, and ...
Accessing Online Support Visit our product support website at http://support.wd.com and choose from these topics: Downloads-Download drivers, software, and updates for support, have your WD product. Contacting WD Technical Support When contacting WD for your WD product serial number, system hardware, and ...
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iv MY BOOK DUO USER MANUAL 6 Managing and Customizing the Device 47 Checking Device Health 47 Erasing the Device Drives 48 Managing the Device Configuration 49 Checking the Device ... Restoring the WD Software and Disk Image 71 10 Troubleshooting 72 Installing, Partitioning, and Formatting the Drive 72 Frequently Asked Questions 72 A Installing the SES Driver 74 Installing on Windows Vista Computers 74 Installing the Driver Automatically 74 Installing the Driver Manually 75 Installing on Windows 7 and Windows 8 Computers 77 TABLE OF CONTENTS -
iv MY BOOK DUO USER MANUAL 6 Managing and Customizing the Device 47 Checking Device Health 47 Erasing the Device Drives 48 Managing the Device Configuration 49 Checking the Device ... Restoring the WD Software and Disk Image 71 10 Troubleshooting 72 Installing, Partitioning, and Formatting the Drive 72 Frequently Asked Questions 72 A Installing the SES Driver 74 Installing on Windows Vista Computers 74 Installing the Driver Automatically 74 Installing the Driver Manually 75 Installing on Windows 7 and Windows 8 Computers 77 TABLE OF CONTENTS -
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... WD SmartWare 4 2 3 1 CONNECTING THE DEVICE AND GETTING STARTED - 7 Connect the My Book Duo device as an external storage device. The WD software installs the proper driver for connecting the device and installing the WD Drive Utilities and WD SmartWare software on your computer....Figure 4. 3. It includes the following topics: Connecting the Device Getting Started with the WD Software Connecting the Device 1. MY BOOK DUO USER MANUAL 12 Connecting the Device and Getting Started This chapter provides instructions for your computer's file management utility listing. If a...
... WD SmartWare 4 2 3 1 CONNECTING THE DEVICE AND GETTING STARTED - 7 Connect the My Book Duo device as an external storage device. The WD software installs the proper driver for connecting the device and installing the WD Drive Utilities and WD SmartWare software on your computer....Figure 4. 3. It includes the following topics: Connecting the Device Getting Started with the WD Software Connecting the Device 1. MY BOOK DUO USER MANUAL 12 Connecting the Device and Getting Started This chapter provides instructions for your computer's file management utility listing. If a...
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...size of 4 GB and cannot create partitions larger than 32 GB in Windows 7 or Vista Download software, utilities, firmware updates, and drivers for WD products (from http://support.wd.com/product/download. TROUBLESHOOTING - 72 For further details, see: Answer ID 291 at http://...for installation procedures. A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed. 110 Troubleshooting MY BOOK DUO USER MANUAL This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have...
...size of 4 GB and cannot create partitions larger than 32 GB in Windows 7 or Vista Download software, utilities, firmware updates, and drivers for WD products (from http://support.wd.com/product/download. TROUBLESHOOTING - 72 For further details, see: Answer ID 291 at http://...for installation procedures. A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed. 110 Troubleshooting MY BOOK DUO USER MANUAL This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have...
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... or visit http://support.wd.com and see Knowledge Base answer ID 1201. If your WD external USB drive. TROUBLESHOOTING - 73 MY BOOK DUO USER MANUAL Q: Why won't my computer boot when I determine whether or not my system supports USB 3.0 or USB 2.0? Note: If... your system's motherboard BIOS setting documentation to an incorrect driver installation of up to your motherboard or system manual for installation procedures and more information. Q: Why is plugged into a USB 1.1 port or...
... or visit http://support.wd.com and see Knowledge Base answer ID 1201. If your WD external USB drive. TROUBLESHOOTING - 73 MY BOOK DUO USER MANUAL Q: Why won't my computer boot when I determine whether or not my system supports USB 3.0 or USB 2.0? Note: If... your system's motherboard BIOS setting documentation to an incorrect driver installation of up to your motherboard or system manual for installation procedures and more information. Q: Why is plugged into a USB 1.1 port or...
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... Windows Vista Computers After connecting the device as the Found New Hardware screen. MY BOOK DUO USER MANUAL 1A Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you...
... Windows Vista Computers After connecting the device as the Found New Hardware screen. MY BOOK DUO USER MANUAL 1A Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you...
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WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: Connects to Windows Update Finds, downloads, and installs the SES driver Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware - On the Found New Hardware wizard screen, click Locate and install driver software: INSTALLING THE SES DRIVER - 75 MY BOOK DUO USER MANUAL 3.
WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: Connects to Windows Update Finds, downloads, and installs the SES driver Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware - On the Found New Hardware wizard screen, click Locate and install driver software: INSTALLING THE SES DRIVER - 75 MY BOOK DUO USER MANUAL 3.
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Double-click the Extras folder. d. Show me other options: 4. Browse to Computer and: a. b. Click Next: INSTALLING THE SES DRIVER - 76 At the Install the disc that came with your WD SES Device prompt, click I don't have the disc. Double-click the My Book Duo device. Select WD SES Device Driver. c. WD SES Device wizard screen, click Don't search online: 3. MY BOOK DUO USER MANUAL 2. On the Found New Hardware -
Double-click the Extras folder. d. Show me other options: 4. Browse to Computer and: a. b. Click Next: INSTALLING THE SES DRIVER - 76 At the Install the disc that came with your WD SES Device prompt, click I don't have the disc. Double-click the My Book Duo device. Select WD SES Device Driver. c. WD SES Device wizard screen, click Don't search online: 3. MY BOOK DUO USER MANUAL 2. On the Found New Hardware -
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5. Open All Programs and click Computer > Manage: INSTALLING THE SES DRIVER - 77 When the installation completes, click Close: MY BOOK DUO USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the device as shown in Figure 4 on page 8, use the Windows Computer Management utility to install the SES driver: 1.
5. Open All Programs and click Computer > Manage: INSTALLING THE SES DRIVER - 77 When the installation completes, click Close: MY BOOK DUO USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the device as shown in Figure 4 on page 8, use the Windows Computer Management utility to install the SES driver: 1.