User Guide
Page 1
... in another router or switch and connecting network devices, such as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you to use the two green RJ-11 telephone ports to plug in single-port wired router supports your high-speed... Internet connection. You can connect up to 2 Vonage digital phone lines through your PC or home network connection. Well, the Vonage V-Portal defines the term. From the LCD Display messages to the color coded ports on Warranty, Remedy ...
... in another router or switch and connecting network devices, such as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you to use the two green RJ-11 telephone ports to plug in single-port wired router supports your high-speed... Internet connection. You can connect up to 2 Vonage digital phone lines through your PC or home network connection. Well, the Vonage V-Portal defines the term. From the LCD Display messages to the color coded ports on Warranty, Remedy ...
User Guide
Page 2
...the Internet. represents your V-Portal plugs into the port identified with the orange Power icon. View the Terms of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to your computer or LAN. Pay particular attention to your computer or LAN....the V-Portal. A printed icon above each port identifies the port as RESET. Press the Reset button and hold it in for easy identification. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is identified as : • The Power Port • • The Internet Port •...
...the Internet. represents your V-Portal plugs into the port identified with the orange Power icon. View the Terms of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to your computer or LAN. Pay particular attention to your computer or LAN....the V-Portal. A printed icon above each port identifies the port as RESET. Press the Reset button and hold it in for easy identification. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is identified as : • The Power Port • • The Internet Port •...
User Guide
Page 3
...see this icon displayed on Warranty, Remedy and Liability. Informational LEDs Two light-emitting diodes (LED) are located on the status bar of Vonage service, you can place and receive phone calls using Phone Line 1. The green LED blinks when there is located on the right of ...Ethernet (LAN) port. The Phone Port 1 icon on the green label surrounding a port on the rear panel of Service by visiting the Vonage website at www.vonage.com/tos. Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. View the Terms of the V-Portal identifies it as a computer or router...
...see this icon displayed on Warranty, Remedy and Liability. Informational LEDs Two light-emitting diodes (LED) are located on the status bar of Vonage service, you can place and receive phone calls using Phone Line 1. The green LED blinks when there is located on the right of ...Ethernet (LAN) port. The Phone Port 1 icon on the green label surrounding a port on the rear panel of Service by visiting the Vonage website at www.vonage.com/tos. Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. View the Terms of the V-Portal identifies it as a computer or router...
User Guide
Page 4
... Guide V-Portal Top The top of your Vonage service at www.vonage.com/tos. The V-Portal even tells you when it for you on the upper line of the LCD so you can control various settings using ... what is ready for incoming, outgoing and missed calls. Status messages are provided to help you to determine the cause of Service by visiting the Vonage website at a quick glance. • icon indicates that you can tell the status of the V-Portal contains an LCD display area along with you to...
... Guide V-Portal Top The top of your Vonage service at www.vonage.com/tos. The V-Portal even tells you when it for you on the upper line of the LCD so you can control various settings using ... what is ready for incoming, outgoing and missed calls. Status messages are provided to help you to determine the cause of Service by visiting the Vonage website at a quick glance. • icon indicates that you can tell the status of the V-Portal contains an LCD display area along with you to...
User Guide
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Vonage V-Portal LCD Menu provides complete details for using the menu. Press the SELECT> button to enter the LCD Menu then use the and buttons to navigate through the menu items. The SELECT> button chooses the menu item and the Vonage V-Portal User Guide IP Address. Control buttons are located directly under the LCD display area. You can even run diagnostic tests from the LCD menu.
Vonage V-Portal LCD Menu provides complete details for using the menu. Press the SELECT> button to enter the LCD Menu then use the and buttons to navigate through the menu items. The SELECT> button chooses the menu item and the Vonage V-Portal User Guide IP Address. Control buttons are located directly under the LCD display area. You can even run diagnostic tests from the LCD menu.
User Guide
Page 6
...icons are off . A message will be displayed periodically to make calls when this message, the V-Portal has powered up by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to make calls" displays. You will be able to make calls momentarily, as soon as "Ready to ... displaying LCD messages and icons. It is in the process of new voicemail messages and missed calls. View the Terms of important news from Vonage. Key to make calls" displays. LCD messages also report on everyday matters such as "Ready to Icons • The Internet Port •...
...icons are off . A message will be displayed periodically to make calls when this message, the V-Portal has powered up by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to make calls" displays. You will be able to make calls momentarily, as soon as "Ready to ... displaying LCD messages and icons. It is in the process of new voicemail messages and missed calls. View the Terms of important news from Vonage. Key to make calls" displays. LCD messages also report on everyday matters such as "Ready to Icons • The Internet Port •...
User Guide
Page 7
...also displays. You will be able to make calls" displays. The Internet icon displays on the back of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Internet When you see this message, the V-Portal can successfully access the Internet. Retrieving Profile ... momentarily, as soon as the connection has not completed, you can not use the V-Portal to make calls when this message displays. Vonage V-Portal User Guide LCD Message Meaning Retrieving IP address When you see this message, the V-Portal is connected to the Internet and is...
...also displays. You will be able to make calls" displays. The Internet icon displays on the back of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Internet When you see this message, the V-Portal can successfully access the Internet. Retrieving Profile ... momentarily, as soon as the connection has not completed, you can not use the V-Portal to make calls when this message displays. Vonage V-Portal User Guide LCD Message Meaning Retrieving IP address When you see this message, the V-Portal is connected to the Internet and is...
User Guide
Page 8
... line ready for use. the Phone Port 2 icon indicates that you reset the device through the Web UI, reset by visiting the Vonage website at www.vonage.com/tos. This can happen if you 've put the call to 8 Section 11 which explains limitations on hold . The number of missed calls, if... lines is displayed on the LCD. Update of the V-Portal, or if a firmware upgrade has taken place. The display backlight is being transferred from the Vonage Network to that runs your V-Portal is on both phone lines on the V-Portal, the total number of Medium or the setting you 've activated...
... line ready for use. the Phone Port 2 icon indicates that you reset the device through the Web UI, reset by visiting the Vonage website at www.vonage.com/tos. This can happen if you 've put the call to 8 Section 11 which explains limitations on hold . The number of missed calls, if... lines is displayed on the LCD. Update of the V-Portal, or if a firmware upgrade has taken place. The display backlight is being transferred from the Vonage Network to that runs your V-Portal is on both phone lines on the V-Portal, the total number of Medium or the setting you 've activated...
User Guide
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...DSL modem, wait for each error message are listed below . Or... • Your modem is still a loose cable. The most common solution. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your wall is securely connected and the modem is loose, disconnected or bad. ...You should then power up successfully. The modem will then View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. The V-Portal should hear a click. If so, use any of the following errors occur: • Internet cable is ...
...DSL modem, wait for each error message are listed below . Or... • Your modem is still a loose cable. The most common solution. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your wall is securely connected and the modem is loose, disconnected or bad. ...You should then power up successfully. The modem will then View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. The V-Portal should hear a click. If so, use any of the following errors occur: • Internet cable is ...
User Guide
Page 10
... issues in . Try restarting modem. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. Then plug the power cord back into the cable/DSL modem. The cable modem View the Terms of your V-Portal ...your area. Pay particular attention to 10 Section 11 which explains limitations on the right of the following the directions provided in the IP network. Vonage V-Portal User Guide take a few minutes to complete its start-up process. Most modems have a light that your modem's connection to your ...
... issues in . Try restarting modem. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. Then plug the power cord back into the cable/DSL modem. The cable modem View the Terms of your V-Portal ...your area. Pay particular attention to 10 Section 11 which explains limitations on the right of the following the directions provided in the IP network. Vonage V-Portal User Guide take a few minutes to complete its start-up process. Most modems have a light that your modem's connection to your ...
User Guide
Page 11
... this error should be sent to a device if the LAN knows the device's name (MAC address) within the LAN. If your ISP to the Vonage device's MAC address. Your V-Portal can adopt that you 'll have to the V-Portal's yellow port. Pay particular attention to reload its software. ... the Terms of a web browser and navigate to the Basic Setup page (from a computer connected to register a MAC address during set up . Vonage V-Portal User Guide will then take a few minutes to 11 Section 11 which explains limitations on Warranty, Remedy and Liability. Enter V-Configure.com into...
... this error should be sent to a device if the LAN knows the device's name (MAC address) within the LAN. If your ISP to the Vonage device's MAC address. Your V-Portal can adopt that you 'll have to the V-Portal's yellow port. Pay particular attention to reload its software. ... the Terms of a web browser and navigate to the Basic Setup page (from a computer connected to register a MAC address during set up . Vonage V-Portal User Guide will then take a few minutes to 11 Section 11 which explains limitations on Warranty, Remedy and Liability. Enter V-Configure.com into...
User Guide
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...resolve yourself. If the displayed IP Address does match the one assigned by your ISP. Entering is important that cause this message, please call Vonage for assistance. Pay particular attention to the Main LCD Menu then selecting System > Network Info > Internet Port. Login to the Web UI... to display. To solve this message to the Basic Setup page (click Basic Setup) and follow the instructions provided in again. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. It is done via the Web-based Configuration and Status User Interface ("Web ...
...resolve yourself. If the displayed IP Address does match the one assigned by your ISP. Entering is important that cause this message, please call Vonage for assistance. Pay particular attention to the Main LCD Menu then selecting System > Network Info > Internet Port. Login to the Web UI... to display. To solve this message to the Basic Setup page (click Basic Setup) and follow the instructions provided in again. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. It is done via the Web-based Configuration and Status User Interface ("Web ...
User Guide
Page 13
...exists after you've power cycled your V-Portal. After several minutes the Phone icon displays on the LCD of your V-Portal, check with the Vonage Network, Vonage Register Error [Code 004] displays on Warranty, Remedy and Liability. After several minutes the Phone icon displays on the LCD and the V-Portal ...it back in. In order to place or receive phone calls, your V-Portal has to "register" or validate each phone line with Phone Line 2. Vonage V-Portal User Guide NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address ...
...exists after you've power cycled your V-Portal. After several minutes the Phone icon displays on the LCD of your V-Portal, check with the Vonage Network, Vonage Register Error [Code 004] displays on Warranty, Remedy and Liability. After several minutes the Phone icon displays on the LCD and the V-Portal ...it back in. In order to place or receive phone calls, your V-Portal has to "register" or validate each phone line with Phone Line 2. Vonage V-Portal User Guide NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address ...
User Guide
Page 14
... to Phone Port 2 and you've only activated one phone line of the Basic Setup screen. on the right of the V-Portal. Vonage customer care agents are required to 14 Section 11 which explains limitations on the LCD. Typically you'll see if you plugged your phone into... PPPoE connection?" DSL users, check ISP username and password. Disconnect cable from Phone Port 1 and call from the Home Page click Basic Setup). Contact Vonage customer care. After a few minutes you'll see What kind of Service by your ISP before accessing the Internet. Network Settings Error [Code 008]...
... to Phone Port 2 and you've only activated one phone line of the Basic Setup screen. on the right of the V-Portal. Vonage customer care agents are required to 14 Section 11 which explains limitations on the LCD. Typically you'll see if you plugged your phone into... PPPoE connection?" DSL users, check ISP username and password. Disconnect cable from Phone Port 1 and call from the Home Page click Basic Setup). Contact Vonage customer care. After a few minutes you'll see What kind of Service by your ISP before accessing the Internet. Network Settings Error [Code 008]...
User Guide
Page 15
...be able to all of your phone jacks. Pay particular attention to live telco line. Disconnect cable from Phone Port 2 and call Vonage at www.vonage.com/tos. Line 1 Wiring Error [Code 013] Phone port 1 may be connected to 15 Section 11 which explains limitations on... has been corrected. You'll typically see this message if Phone Port 1 of the V-Portal is connected directly to green port 1. Vonage offers a professional installation service in your home and your home wiring, consult a professional electrician or telephone technician. To resolve the issue:...
...be able to all of your phone jacks. Pay particular attention to live telco line. Disconnect cable from Phone Port 2 and call Vonage at www.vonage.com/tos. Line 1 Wiring Error [Code 013] Phone port 1 may be connected to 15 Section 11 which explains limitations on... has been corrected. You'll typically see this message if Phone Port 1 of the V-Portal is connected directly to green port 1. Vonage offers a professional installation service in your home and your home wiring, consult a professional electrician or telephone technician. To resolve the issue:...
User Guide
Page 16
... phone ports diagnostic test and determine if the error has been corrected. This message typically displays if there is a short in your home wiring, Vonage also offers a professional installation service in many geographic areas. In rare cases, it may display if a phone handset is sitting snugly in your ... at www.vonage.com/tos. Start using Vonage service when the Phone 1 icon displays. If you 'd prefer to hire someone to all of the V-Portal? If you would like to use your VDV21 with your home). For FAX Machines: You might also see What kind of telephone cord should I use ...
... phone ports diagnostic test and determine if the error has been corrected. This message typically displays if there is a short in your home wiring, Vonage also offers a professional installation service in many geographic areas. In rare cases, it may display if a phone handset is sitting snugly in your ... at www.vonage.com/tos. Start using Vonage service when the Phone 1 icon displays. If you 'd prefer to hire someone to all of the V-Portal? If you would like to use your VDV21 with your home). For FAX Machines: You might also see What kind of telephone cord should I use ...
User Guide
Page 17
... the V-Portal: 1. If the problem still exists there could be a short in good working order typically resolves the problem. • If you 're using Vonage service when the Phone 1 icon displays. This message typically displays if there is a short in your V-Portal, one at a time, and running . 3....-hook. If all handsets are in your home wiring before installing the V-Portal. Replace the phone with a standard two-wire telephone cord. Start using Vonage service when the Phone 1 icon displays. • If you have found a phone or phone cord that has a short. Replace it may display ...
... the V-Portal: 1. If the problem still exists there could be a short in good working order typically resolves the problem. • If you 're using Vonage service when the Phone 1 icon displays. This message typically displays if there is a short in your V-Portal, one at a time, and running . 3....-hook. If all handsets are in your home wiring before installing the V-Portal. Replace the phone with a standard two-wire telephone cord. Start using Vonage service when the Phone 1 icon displays. • If you have found a phone or phone cord that has a short. Replace it may display ...
User Guide
Page 18
... I use a standard two-wire phone cord with your phones and phone cords are in good working condition, plug the working order by visiting the Vonage website at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? Pay particular attention to make or receive calls on ... diagnostic test and determine if the error has been corrected. to make or receive calls on -hook and the message still displays, simply using Vonage service when the Phone 2 icon displays. • If you have your phone plugged directly into your phones and phone cords are on Phone ...
... I use a standard two-wire phone cord with your phones and phone cords are in good working condition, plug the working order by visiting the Vonage website at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? Pay particular attention to make or receive calls on ... diagnostic test and determine if the error has been corrected. to make or receive calls on -hook and the message still displays, simply using Vonage service when the Phone 2 icon displays. • If you have your phone plugged directly into your phones and phone cords are on Phone ...
User Guide
Page 19
... error has been corrected. Line 1 Load Error [Code 019] Too many geographic areas. View the Terms of five phones to fix your home wiring, Vonage offers a professional installation service in your V-Portal. If you power up your home wiring. To resolve the issue: 1. Line 2 Off Hook Error [... (on Warranty, Remedy and Liability. Therefore, we recommend you might have five or less phones you connect a maximum of Service by visiting the Vonage website at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Note: You will not be able to use your...
... error has been corrected. Line 1 Load Error [Code 019] Too many geographic areas. View the Terms of five phones to fix your home wiring, Vonage offers a professional installation service in your V-Portal. If you power up your home wiring. To resolve the issue: 1. Line 2 Off Hook Error [... (on Warranty, Remedy and Liability. Therefore, we recommend you might have five or less phones you connect a maximum of Service by visiting the Vonage website at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Note: You will not be able to use your...
User Guide
Page 20
..., one , run the phone ports diagnostic test and determine if the error has been corrected. Try replacing each phone line with your V-Portal. Start using Vonage service when the Phone 1 icon displays. View the Terms of your ISP to see if they are ready to be able to make or receive... System > Diagnostics > Test Phone Ports > Run Tests?). Start using more than five phones on phone line 2 or one of five phones to a single Vonage line. Start at www.vonage.com/tos. to run the phone ports diagnostic test to determine if the error has been corrected (Start at a time, to identify the...
..., one , run the phone ports diagnostic test and determine if the error has been corrected. Try replacing each phone line with your V-Portal. Start using Vonage service when the Phone 1 icon displays. View the Terms of your ISP to see if they are ready to be able to make or receive... System > Diagnostics > Test Phone Ports > Run Tests?). Start using more than five phones on phone line 2 or one of five phones to a single Vonage line. Start at www.vonage.com/tos. to run the phone ports diagnostic test to determine if the error has been corrected (Start at a time, to identify the...