User Guide
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... allows you get clear digital phone sound quality. Installation and use your Internet connection for your computer and your phones at www.vonage.com/tos. You can connect up to 2 Vonage digital phone lines through your existing phones or fax machine. Pay particular attention to the color ... switch and connecting network devices, such as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you to use is friendly to the user ... Vonage V-Portal User Guide Getting to know your PC or home network connection. The V-Portal's built-...
... allows you get clear digital phone sound quality. Installation and use your Internet connection for your computer and your phones at www.vonage.com/tos. You can connect up to 2 Vonage digital phone lines through your existing phones or fax machine. Pay particular attention to the color ... switch and connecting network devices, such as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you to use is friendly to the user ... Vonage V-Portal User Guide Getting to know your PC or home network connection. The V-Portal's built-...
User Guide
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... clear label from your phone to your V-Portal. The Phone Port 2 icon on the green label surrounding a port on the left of Vonage service, you 'll use a standard two-wire phone cord with your cable or DSL modem. For example, if the yellow LED on the rear panel of the... yellow, the V-Portal is connected. Pay particular attention to connect your equipment (such as the port you can place and receive phone calls using Phone Line 2. Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. You'll also see this icon displayed on Warranty, Remedy and Liability.
... clear label from your phone to your V-Portal. The Phone Port 2 icon on the green label surrounding a port on the left of Vonage service, you 'll use a standard two-wire phone cord with your cable or DSL modem. For example, if the yellow LED on the rear panel of the... yellow, the V-Portal is connected. Pay particular attention to connect your equipment (such as the port you can place and receive phone calls using Phone Line 2. Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. You'll also see this icon displayed on Warranty, Remedy and Liability.
User Guide
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... communicates with buttons for incoming, outgoing and missed calls. In addition, you can control various settings using the LCD menu, such as View the Terms of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to 4 Section...8226; icon indicates that something is ready for calling. Status messages are provided during power-up or use it is wrong, the V-Portal also provides advisories and/or suggested solutions. Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along...
... communicates with buttons for incoming, outgoing and missed calls. In addition, you can control various settings using the LCD menu, such as View the Terms of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to 4 Section...8226; icon indicates that something is ready for calling. Status messages are provided during power-up or use it is wrong, the V-Portal also provides advisories and/or suggested solutions. Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along...
User Guide
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Control buttons are located directly under the LCD display area. You can even run diagnostic tests from the LCD menu. Vonage V-Portal LCD Menu provides complete details for using the menu. Vonage V-Portal User Guide IP Address. Press the SELECT> button to enter the LCD Menu then use the and buttons to navigate through the menu items. The SELECT> button chooses the menu item and the
Control buttons are located directly under the LCD display area. You can even run diagnostic tests from the LCD menu. Vonage V-Portal LCD Menu provides complete details for using the menu. Vonage V-Portal User Guide IP Address. Press the SELECT> button to enter the LCD Menu then use the and buttons to navigate through the menu items. The SELECT> button chooses the menu item and the
User Guide
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...also report on hold and the number of new voicemail messages and missed calls. It is not yet connected to the Vonage network so you can not use the V-Portal to 6 Section 11 which explains limitations on and set to Internet When you see this message displays. ... Port • Phone Port 1 • Phone Port 2 LCD Message Meaning Powering up When you know when new messages are off . Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you informed of its progress when powering up . Connecting to High (full brightness). The display ...
...also report on hold and the number of new voicemail messages and missed calls. It is not yet connected to the Vonage network so you can not use the V-Portal to 6 Section 11 which explains limitations on and set to Internet When you see this message displays. ... Port • Phone Port 1 • Phone Port 2 LCD Message Meaning Powering up When you know when new messages are off . Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you informed of its progress when powering up . Connecting to High (full brightness). The display ...
User Guide
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... LAN port is connected, the displays in the status bar. Retrieving Profile When you see this message, the V-Portal is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. The V-Portal is automatically obtaining its profile from the... Meaning Retrieving IP address When you see this message, the V-Portal is connected to the Internet and is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as the connection...
... LAN port is connected, the displays in the status bar. Retrieving Profile When you see this message, the V-Portal is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. The V-Portal is automatically obtaining its profile from the... Meaning Retrieving IP address When you see this message, the V-Portal is connected to the Internet and is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as the connection...
User Guide
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... on and changes to make calls." This message alternates with the number of Medium or the setting you defined using the LCD menu. Pay particular attention to make calls Congratulations! Vonage V-Portal User Guide LCD Message Meaning The Internet icon is connected, the displays in but were not answered (... at www.vonage.com/tos. When you 've put the call to do not power down and restarts again. the Phone Port 2 icon indicates that phone line 1 is ready for use; Display of more than 10 digits, like an International number, you reset the device through the Web UI,...
... on and changes to make calls." This message alternates with the number of Medium or the setting you defined using the LCD menu. Pay particular attention to make calls Congratulations! Vonage V-Portal User Guide LCD Message Meaning The Internet icon is connected, the displays in but were not answered (... at www.vonage.com/tos. When you 've put the call to do not power down and restarts again. the Phone Port 2 icon indicates that phone line 1 is ready for use; Display of more than 10 digits, like an International number, you reset the device through the Web UI,...
User Guide
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...modem will then View the Terms of the message. Typically the cause is powered on the second line of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to the Internet connection on Warranty, Remedy and Liability. Simply unplug the blue cable and securely plug...in place of the blue one of your wall is securely connected and the modem is still a loose cable. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your cable/DSL modem to 9 Section 11 which explains limitations on your cable/DSL modem, wait for each ...
...modem will then View the Terms of the message. Typically the cause is powered on the second line of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to the Internet connection on Warranty, Remedy and Liability. Simply unplug the blue cable and securely plug...in place of the blue one of your wall is securely connected and the modem is still a loose cable. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your cable/DSL modem to 9 Section 11 which explains limitations on your cable/DSL modem, wait for each ...
User Guide
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... address is connected. Typically it's easy to correct this error should be cleared up is down . Try restarting modem. Or... • You use DHCP for dynamic IP address assignment, the typical setting for your modem to complete its start-up is not DHCP, change it tells the location... into the cable/DSL modem. When start-up process. This indicates that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. This message displays when any of the following the directions provided in "How do I setup a DHCP connection?" An IP...
... address is connected. Typically it's easy to correct this error should be cleared up is down . Try restarting modem. Or... • You use DHCP for dynamic IP address assignment, the typical setting for your modem to complete its start-up is not DHCP, change it tells the location... into the cable/DSL modem. When start-up process. This indicates that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. This message displays when any of the following the directions provided in "How do I setup a DHCP connection?" An IP...
User Guide
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... device is turned on behalf of the V-Portal. Or... • You are using V-Configure.com, please enter 192.168.15.1 in your ISP required you use PPPoE. By automatically cloning the MAC address, Vonage saves you didn't select PPPoE from the back of all the devices connected to ...can be cleared up. Many DSL service providers require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Login to the V-Portal's Web UI from having trouble accessing the Web UI using a process called a LAN, "Local Area Network"). NOTE: If you still get the "...
... device is turned on behalf of the V-Portal. Or... • You are using V-Configure.com, please enter 192.168.15.1 in your ISP required you use PPPoE. By automatically cloning the MAC address, Vonage saves you didn't select PPPoE from the back of all the devices connected to ...can be cleared up. Many DSL service providers require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Login to the V-Portal's Web UI from having trouble accessing the Web UI using a process called a LAN, "Local Area Network"). NOTE: If you still get the "...
User Guide
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...displays under the heading "Internet Connection Status". 2. Enter the IP Address exactly as needed. If you can reach our customer service department at 1-VONAGE-HELP (1-866-243-4357) . You can not resolve yourself. Login to the Basic Setup page (click Basic Setup) and follow the instructions ...as stated by your cable ISP, check with your ISP. 3. Verify that you use an assigned, non-changing (static) IP Address to the V-Portal's Web UI from the V-Portal's LCD Display by visiting the Vonage website at V-Configure.com. Enter V-Configure.com into the address bar of your ...
...displays under the heading "Internet Connection Status". 2. Enter the IP Address exactly as needed. If you can reach our customer service department at 1-VONAGE-HELP (1-866-243-4357) . You can not resolve yourself. Login to the Basic Setup page (click Basic Setup) and follow the instructions ...as stated by your cable ISP, check with your ISP. 3. Verify that you use an assigned, non-changing (static) IP Address to the V-Portal's Web UI from the V-Portal's LCD Display by visiting the Vonage website at V-Configure.com. Enter V-Configure.com into the address bar of your ...
User Guide
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.... After several minutes the Phone icon displays on the LCD and the V-Portal is ready to be used for phone calls. Basically the V-Portal tells the Vonage Network that Phone Line 1 is ready for use . • If the problem still exists after you've power cycled your V-Portal, check with your...they 're blocking VoIP calls. Here's what you can not register Phone Line 2 with your browser instead. Vonage V-Portal User Guide NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your ISP to see the Phone 1...
.... After several minutes the Phone icon displays on the LCD and the V-Portal is ready to be used for phone calls. Basically the V-Portal tells the Vonage Network that Phone Line 1 is ready for use . • If the problem still exists after you've power cycled your V-Portal, check with your...they 're blocking VoIP calls. Here's what you can not register Phone Line 2 with your browser instead. Vonage V-Portal User Guide NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your ISP to see the Phone 1...
User Guide
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...Code 008] Unplug all your networked equipment and plug them in the mail it is activated. When using the PPPoE User Name and PPPoE Password supplied by your V-Portal. Vonage customer care agents are required to the Internet and ensure that you might also see this problem. ... FAX machine to your V-Portal through the yellow Ethernet port, either directly or as provided by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Using a standard two-wire telephone cord normally resolves this message if you 'll see this rare problem. DSL ...
...Code 008] Unplug all your networked equipment and plug them in the mail it is activated. When using the PPPoE User Name and PPPoE Password supplied by your V-Portal. Vonage customer care agents are required to the Internet and ensure that you might also see this problem. ... FAX machine to your V-Portal through the yellow Ethernet port, either directly or as provided by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Using a standard two-wire telephone cord normally resolves this message if you 'll see this rare problem. DSL ...
User Guide
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..., run the phone ports diagnostic test and determine if the error has been corrected. Start using Vonage service when the Phone 1 icon displays. Tip: You'll typically use in your home and your phone directly into green Phone Port 1. 2. You'll typically ...been completely disconnected from the traditional telephone company. Disconnect the phone cord from phone port 2 immediately. Start using Vonage service when the Phone 1 icon displays. Vonage offers a professional installation service in your home phone wiring hasn't been completely disconnected from the traditional telephone company...
..., run the phone ports diagnostic test and determine if the error has been corrected. Start using Vonage service when the Phone 1 icon displays. Tip: You'll typically use in your home and your phone directly into green Phone Port 1. 2. You'll typically ...been completely disconnected from the traditional telephone company. Disconnect the phone cord from phone port 2 immediately. Start using Vonage service when the Phone 1 icon displays. Vonage offers a professional installation service in your home phone wiring hasn't been completely disconnected from the traditional telephone company...
User Guide
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... green port 1. If you would like to use your VDV21 with your V-Portal. Using a standard two-wire telephone cord normally resolves this message if you 'd prefer to hire someone to adjust your home wiring, Vonage also offers a professional installation service in your phone jacks. Plug known good phone using Vonage service when the Phone 2 icon displays...
... green port 1. If you would like to use your VDV21 with your V-Portal. Using a standard two-wire telephone cord normally resolves this message if you 'd prefer to hire someone to adjust your home wiring, Vonage also offers a professional installation service in your phone jacks. Plug known good phone using Vonage service when the Phone 2 icon displays...
User Guide
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...able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 2. Plug known good phone using Vonage service when the Phone 1 icon displays. Pay particular attention to 17 Section 11 which explains limitations on -hook and the message still displays, simply... using Vonage service when the Phone 1 icon displays. Once you would still like to use your V-Portal with a known good phone and a known good cord. 3. If you know are in good...
...able to make or receive calls on Phone Port 1 or 2 during the short time the test is running . 2. Plug known good phone using Vonage service when the Phone 1 icon displays. Pay particular attention to 17 Section 11 which explains limitations on -hook and the message still displays, simply... using Vonage service when the Phone 1 icon displays. Once you would still like to use your V-Portal with a known good phone and a known good cord. 3. If you know are in good...
User Guide
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...Ports > Run Tests? Note: You will not be able to run the phone ports diagnostic test once again. Start using Vonage service when the Phone 2 icon displays. • If you're using Vonage service when the Phone 2 icon displays. Once you have found a phone or phone cord that has a short.... in the phone cradle (on -hook and the message still displays, simply using Vonage service when the Phone 2 icon displays. Start at www.vonage.com/tos. Make sure each of your V-Portal. Tip: You'll typically use in working order by plugging them into green Phone Port 2 of the V-Portal...
...Ports > Run Tests? Note: You will not be able to run the phone ports diagnostic test once again. Start using Vonage service when the Phone 2 icon displays. • If you're using Vonage service when the Phone 2 icon displays. Once you have found a phone or phone cord that has a short.... in the phone cradle (on -hook and the message still displays, simply using Vonage service when the Phone 2 icon displays. Start at www.vonage.com/tos. Make sure each of your V-Portal. Tip: You'll typically use in working order by plugging them into green Phone Port 2 of the V-Portal...
User Guide
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... phones or a faulty phone connected to run the phone ports diagnostic test and determine if the error has been corrected. If you are using Vonage service when the Phone 1 icon displays. Therefore, we recommend you want to hire someone to run the phone ports diagnostic test to make...your phones is running . 3. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to green port 1. Start using Vonage service when the Phone 2 icon displays. Pay particular attention to green port 1 are on phone line 1 or one of your phones are not sitting ...
... phones or a faulty phone connected to run the phone ports diagnostic test and determine if the error has been corrected. If you are using Vonage service when the Phone 1 icon displays. Therefore, we recommend you want to hire someone to run the phone ports diagnostic test to make...your phones is running . 3. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to green port 1. Start using Vonage service when the Phone 2 icon displays. Pay particular attention to green port 1 are on phone line 1 or one of your phones are not sitting ...
User Guide
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... You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. Start using Vonage service when the Phone 2 icon displays. Therefore, we recommend you are connected, the signal may fade and not all the phones will ring when... and choose System > Diagnostics > Test Phone Ports > Run Tests? Line 2 Load Error [Code 020] Too many phones are using Vonage service when the Phone 1 icon displays. Vonage V-Portal User Guide Note: You will not be able to 20 Section 11 which explains limitations on Warranty, Remedy and Liability.
... You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. Start using Vonage service when the Phone 2 icon displays. Therefore, we recommend you are connected, the signal may fade and not all the phones will ring when... and choose System > Diagnostics > Test Phone Ports > Run Tests? Line 2 Load Error [Code 020] Too many phones are using Vonage service when the Phone 1 icon displays. Vonage V-Portal User Guide Note: You will not be able to 20 Section 11 which explains limitations on Warranty, Remedy and Liability.
User Guide
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...active green ports of your home). Start at 1-VONAGE-HELP (1866-243-4357) for assistance. Start using known good cables to wall jacks in the phone ports of telephone cord should I use in your V-Portal. Plug known good phones using Vonage service when the Phone 1 and 2 icons display...Phone Ports 1 and 2 of Service by visiting the Vonage website at www.vonage.com/tos. You might see Home Wiring for more information. Tip: You'll typically use your V-Portal with your FAX machines to live telco lines. Start using Vonage service when the Phone 1 and 2 icons display....
...active green ports of your home). Start at 1-VONAGE-HELP (1866-243-4357) for assistance. Start using known good cables to wall jacks in the phone ports of telephone cord should I use in your V-Portal. Plug known good phones using Vonage service when the Phone 1 and 2 icons display...Phone Ports 1 and 2 of Service by visiting the Vonage website at www.vonage.com/tos. You might see Home Wiring for more information. Tip: You'll typically use your V-Portal with your FAX machines to live telco lines. Start using Vonage service when the Phone 1 and 2 icons display....