User Guide
Page 2
..., Remedy and Liability. The Ethernet (LAN) port icon identifies the port through which explains limitations on the status bar of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the factory default settings. You'll also see this icon on a blue label ... into the port identified with the orange Power icon. You'll find this icon displayed on the rear panel of the LCD and Web-based Configuration and Status User Interface ("Web UI") when the V-Portal is connected to your AC power outlet. Icons The Power, Internet, Ethernet (LAN) and Phone...
..., Remedy and Liability. The Ethernet (LAN) port icon identifies the port through which explains limitations on the status bar of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the factory default settings. You'll also see this icon on a blue label ... into the port identified with the orange Power icon. You'll find this icon displayed on the rear panel of the LCD and Web-based Configuration and Status User Interface ("Web UI") when the V-Portal is connected to your AC power outlet. Icons The Power, Internet, Ethernet (LAN) and Phone...
User Guide
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... The display backlight is on Warranty, Remedy and Liability. The Internet icon displays on and set to High (full brightness). The configuration file provides the V-Portal settings that allows Internet access. It is communicating with your V-Portal. Connected to Internet When you see ...this message, the V-Portal has successfully downloaded its configuration file (profile) from the Vonage Network. You will be able to make calls momentarily, as soon as "Ready to make calls" displays. If the...
... The display backlight is on Warranty, Remedy and Liability. The Internet icon displays on and set to High (full brightness). The configuration file provides the V-Portal settings that allows Internet access. It is communicating with your V-Portal. Connected to Internet When you see ...this message, the V-Portal has successfully downloaded its configuration file (profile) from the Vonage Network. You will be able to make calls momentarily, as soon as "Ready to make calls" displays. If the...
User Guide
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...process. An IP address is complete. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. When start-up is down or your ISP's servers are down . Unplug the power cords from the back of DHCP,... trouble assigning an IP address to your area. Internet Connect Error [Code 002] Check if your cable/DSL modem. Try restarting modem. Enter V-Configure.com into the V-Portal. With the Internet connection type of both the V-Portal and your Internet is assigned. After about 30 seconds, plug the...
...process. An IP address is complete. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. When start-up is down or your ISP's servers are down . Unplug the power cords from the back of DHCP,... trouble assigning an IP address to your area. Internet Connect Error [Code 002] Check if your cable/DSL modem. Try restarting modem. Enter V-Configure.com into the V-Portal. With the Internet connection type of both the V-Portal and your Internet is assigned. After about 30 seconds, plug the...
User Guide
Page 11
...PPPoE from having to a device if the LAN knows the device's name (MAC address) within the LAN. By automatically cloning the MAC address, Vonage saves you install your V-Portal. If yours does, you to register the V-Portal's MAC Address. Pay particular attention to reload its software. If ... service and your ISP (cable company) requires you still get the "Internet Connect Error [Code 002]" message, call your V-Portal's Web-based Configuration and Status User Interface ("Web UI"). NOTE: If you set up your LAN. Make sure the original device is turned on then unplug the...
...PPPoE from having to a device if the LAN knows the device's name (MAC address) within the LAN. By automatically cloning the MAC address, Vonage saves you install your V-Portal. If yours does, you to register the V-Portal's MAC Address. Pay particular attention to reload its software. If ... service and your ISP (cable company) requires you still get the "Internet Connect Error [Code 002]" message, call your V-Portal's Web-based Configuration and Status User Interface ("Web UI"). NOTE: If you set up your LAN. Make sure the original device is turned on then unplug the...
User Guide
Page 12
... assigned by your cable ISP, check with your ISP. 3. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Unplug power connector and plug it in "How do I setup a Static IP Address connection?" It is done via the Web-based Configuration and Status User Interface ("Web UI") of a web browser...
... assigned by your cable ISP, check with your ISP. 3. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Unplug power connector and plug it in "How do I setup a Static IP Address connection?" It is done via the Web-based Configuration and Status User Interface ("Web UI") of a web browser...
User Guide
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... can do : • Simply pull the power plug out of the back of your device at www.vonage.com/tos. Otherwise, wait a few minutes until you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in . Here's what you 've power cycled your V-Portal, ...check with your ISP to see if they 're blocking VoIP calls. If the V-Portal can not register Phone Line 1 with the Vonage Network, Vonage Register Error [Code 005] displays...
... can do : • Simply pull the power plug out of the back of your device at www.vonage.com/tos. Otherwise, wait a few minutes until you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in . Here's what you 've power cycled your V-Portal, ...check with your ISP to see if they 're blocking VoIP calls. If the V-Portal can not register Phone Line 1 with the Vonage Network, Vonage Register Error [Code 005] displays...
User Guide
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... and plug them in again. When using the PPPoE User Name and PPPoE Password supplied by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Be patient. Unplug your phone from a computer connected to the other green port. ...check ISP username and password. High Voltage 1 Error [Code 011] High voltage. Vonage customer care agents are required to place a call Vonage at www.vonage.com/tos. View the Terms of the V-Portal. Enter V-Configure.com into incorrect green port. Network Settings Error [Code 008] Unplug all your ...
... and plug them in again. When using the PPPoE User Name and PPPoE Password supplied by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Be patient. Unplug your phone from a computer connected to the other green port. ...check ISP username and password. High Voltage 1 Error [Code 011] High voltage. Vonage customer care agents are required to place a call Vonage at www.vonage.com/tos. View the Terms of the V-Portal. Enter V-Configure.com into incorrect green port. Network Settings Error [Code 008] Unplug all your ...
User Guide
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... explains limitations on your browser. NOTE: If you 're a DSL user and need to set up PPPoE, the V-Portal has a Web-based Configuration and Status User Interface ("Web UI"). You can make adjustments, or for users with the default settings. Enter router in the Address bar. Pay ..., please try entering 192.168.15.1 in the address bar of Service by visiting the Vonage website at www.vonage.com/tos. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will be displayed. The Log In page will function ...
... explains limitations on your browser. NOTE: If you 're a DSL user and need to set up PPPoE, the V-Portal has a Web-based Configuration and Status User Interface ("Web UI"). You can make adjustments, or for users with the default settings. Enter router in the Address bar. Pay ..., please try entering 192.168.15.1 in the address bar of Service by visiting the Vonage website at www.vonage.com/tos. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will be displayed. The Log In page will function ...
User Guide
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... page. So if you have not changed it does not have to the Web UI you will be V-Configure.com. You are at www.vonage.com/tos. Click on Warranty, Remedy and Liability. Vonage V-Portal User Guide Enter the password in to 37 Section 11 which explains limitations on the Go button. The...
... page. So if you have not changed it does not have to the Web UI you will be V-Configure.com. You are at www.vonage.com/tos. Click on Warranty, Remedy and Liability. Vonage V-Portal User Guide Enter the password in to 37 Section 11 which explains limitations on the Go button. The...
User Guide
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... Internet connections) that you are • Connect to the Internet • Local Network Setup • Password • Save & Import Configuration Connect to the Internet This is the only section that uses DHCP on your specific Internet Service Provider (ISP). This eliminates the need to...can adjust the settings in router.) An example of this case, choose DHCP. Even a novice user, with what your Vonage device requires no additional configuration to manually assign specific IP addresses. Your ISP determines which explains limitations on the Internet needs an IP address so the ...
... Internet connections) that you are • Connect to the Internet • Local Network Setup • Password • Save & Import Configuration Connect to the Internet This is the only section that uses DHCP on your specific Internet Service Provider (ISP). This eliminates the need to...can adjust the settings in router.) An example of this case, choose DHCP. Even a novice user, with what your Vonage device requires no additional configuration to manually assign specific IP addresses. Your ISP determines which explains limitations on the Internet needs an IP address so the ...
User Guide
Page 44
... Select DHCP from the Connect Using drop down list. If no additional configuration to use DHCP. We recommend using the default value unless your ISP or Vonage Customer Care has asked you did not specifically configure to use different IP Addresses for every device connected to the router, then... your Vonage device requires no value is the easiest Internet connection to setup. A ...
... Select DHCP from the Connect Using drop down list. If no additional configuration to use DHCP. We recommend using the default value unless your ISP or Vonage Customer Care has asked you did not specifically configure to use different IP Addresses for every device connected to the router, then... your Vonage device requires no value is the easiest Internet connection to setup. A ...
User Guide
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... the Web UI. in to your ISP. • Be sure the Enable PPPoE Keep-Alive drop down list. You will be used by visiting the Vonage website at the default setting of 30 seconds. • Enter the MTU Size** (optional). If no value is set to Point Protocol over Ethernet.... Name and PPP Password you are installing behind a router or your DSL modem has a built in using a User name and Password to configure the PPPoE connection. Vonage V-Portal User Guide PPPoE PPPoE is most often used . The following screen will need to access your User Name and Password to access the...
... the Web UI. in to your ISP. • Be sure the Enable PPPoE Keep-Alive drop down list. You will be used by visiting the Vonage website at the default setting of 30 seconds. • Enter the MTU Size** (optional). If no value is set to Point Protocol over Ethernet.... Name and PPP Password you are installing behind a router or your DSL modem has a built in using a User name and Password to configure the PPPoE connection. Vonage V-Portal User Guide PPPoE PPPoE is most often used . The following screen will need to access your User Name and Password to access the...
User Guide
Page 49
... it will function properly right out of your V-Portal to work as a DHCP Server, for example if you had previously configured your Vonage device requires no additional configuration to use DHCP you are plugging in to now use it . A DHCP server assigns IP addresses to devices on the Basic...home page click on a network. Log in to the V-Portal Ethernet port has DHCP enabled. Vonage V-Portal User Guide (In the diagram above, we show a computer connected to your V-Portal is pre-configured to function as a DHCP server. Every device on Warranty, Remedy and Liability. Remember, an IP...
... it will function properly right out of your V-Portal to work as a DHCP Server, for example if you had previously configured your Vonage device requires no additional configuration to use DHCP you are plugging in to now use it . A DHCP server assigns IP addresses to devices on the Basic...home page click on a network. Log in to the V-Portal Ethernet port has DHCP enabled. Vonage V-Portal User Guide (In the diagram above, we show a computer connected to your V-Portal is pre-configured to function as a DHCP server. Every device on Warranty, Remedy and Liability. Remember, an IP...
User Guide
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... of the V-Portal. If you may turn the DHCP server functionality off . NOTE: If you turn off the DHCP Server you manually configure an IP address on Warranty, Remedy and Liability. Lease time is the amount of Service by the DHCP server. The Lease Time is... with a user name and a default password. It is 255.255.255.0. Your V-Portal comes pre-configured with when assigning IP address. o The Starting Local Address specifies the value for security purposes. Vonage V-Portal User Guide • DHCP Server Address - You will reboot. View the Terms of time that...
... of the V-Portal. If you may turn the DHCP server functionality off . NOTE: If you turn off the DHCP Server you manually configure an IP address on Warranty, Remedy and Liability. Lease time is the amount of Service by the DHCP server. The Lease Time is... with a user name and a default password. It is 255.255.255.0. Your V-Portal comes pre-configured with when assigning IP address. o The Starting Local Address specifies the value for security purposes. Vonage V-Portal User Guide • DHCP Server Address - You will reboot. View the Terms of time that...
User Guide
Page 51
... Web UI. A valid password has between 5 and 12 alphanumeric characters. Caution: If you change the password from a previously saved backup configuration. Forgotten or Lost Router Password If you change the password from the default to something you can more easily remember, it's easy. Your... password has been changed. Log in the Re-Enter New Password field. • Click the Apply button. Vonage V-Portal User Guide Changing your password: • Simply enter a new password in the Password field. Special characters and spaces are lost . ...
... Web UI. A valid password has between 5 and 12 alphanumeric characters. Caution: If you change the password from a previously saved backup configuration. Forgotten or Lost Router Password If you change the password from the default to something you can more easily remember, it's easy. Your... password has been changed. Log in the Re-Enter New Password field. • Click the Apply button. Vonage V-Portal User Guide Changing your password: • Simply enter a new password in the Password field. Special characters and spaces are lost . ...
User Guide
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... reset button on the V-Portal. It all the router settings you have a configuration file for a couple of the box and installed it from one location to the other, you may be using your Vonage device in that city. Maybe you travel extensively between New York and Vancouver. ...It's working great - Pay particular attention to save the configuration you need to get online. When you save your V-Portal at www.vonage.com/tos. The file will be a need to perform a hard reset on the back of the device...
... reset button on the V-Portal. It all the router settings you have a configuration file for a couple of the box and installed it from one location to the other, you may be using your Vonage device in that city. Maybe you travel extensively between New York and Vancouver. ...It's working great - Pay particular attention to save the configuration you need to get online. When you save your V-Portal at www.vonage.com/tos. The file will be a need to perform a hard reset on the back of the device...
User Guide
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... on the Save button. Vonage V-Portal User Guide Saving Your Configuration To save your current configuration: • Click on the Restore button. • A message will appear indicating the import was successful. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. The Choose ...file window will be displayed. • Locate the file you need to import the configuration file: • Click on the Browse button. Pay particular attention...
... on the Save button. Vonage V-Portal User Guide Saving Your Configuration To save your current configuration: • Click on the Restore button. • A message will appear indicating the import was successful. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. The Choose ...file window will be displayed. • Locate the file you need to import the configuration file: • Click on the Browse button. Pay particular attention...
User Guide
Page 55
...these requests to 55 Section 11 which explains limitations on the PC. The Port Setting screen will be detailed in the applications' documentation. Vonage V-Portal User Guide Port Forwarding is used port numbers below. We recommend that screen: View the Terms of commonly used when you ... the appropriate port on Warranty, Remedy and Liability. In other words, requests from the Internet and directs it to services running on the configured IP address and port number. To setup Port forwarding: From the home page, click on a LAN may interrupt your Internet or voice ...
...these requests to 55 Section 11 which explains limitations on the PC. The Port Setting screen will be detailed in the applications' documentation. Vonage V-Portal User Guide Port Forwarding is used port numbers below. We recommend that screen: View the Terms of commonly used when you ... the appropriate port on Warranty, Remedy and Liability. In other words, requests from the Internet and directs it to services running on the configured IP address and port number. To setup Port forwarding: From the home page, click on a LAN may interrupt your Internet or voice ...
User Guide
Page 61
... access for you. • Check the Enabled box • Click the Apply button. MAC Filtering View the Terms of Service by visiting the Vonage website at the top of that screen: To restrict access to 61 Section 11 which explains limitations on Warranty, Remedy and Liability. Pay particular attention...the device you want to re-configure your IP Filtering settings every time your devices received new IP Addresses. If you are automatically filled in for a single device, the End IP address will happen every time a device is rebooted or if there is at www.vonage.com/tos. These steps can...
... access for you. • Check the Enabled box • Click the Apply button. MAC Filtering View the Terms of Service by visiting the Vonage website at the top of that screen: To restrict access to 61 Section 11 which explains limitations on Warranty, Remedy and Liability. Pay particular attention...the device you want to re-configure your IP Filtering settings every time your devices received new IP Addresses. If you are automatically filled in for a single device, the End IP address will happen every time a device is rebooted or if there is at www.vonage.com/tos. These steps can...
User Guide
Page 76
...Network Options This page allows you an opportunity to enter an override password to gain access to a blocked site. Vonage V-Portal User Guide This screen gives you to configure the advanced networking features of the V-Portal. The following options can be displayed if Child 1 tries to the ... any devices plugged into it) from this page: • WAN Blocking - Pay particular attention to do so by visiting the Vonage website at www.vonage.com/tos. Remember, when using a router behind the VPortal, Parental Controls for the first time, you have advanced networking knowledge,...
...Network Options This page allows you an opportunity to enter an override password to gain access to a blocked site. Vonage V-Portal User Guide This screen gives you to configure the advanced networking features of the V-Portal. The following options can be displayed if Child 1 tries to the ... any devices plugged into it) from this page: • WAN Blocking - Pay particular attention to do so by visiting the Vonage website at www.vonage.com/tos. Remember, when using a router behind the VPortal, Parental Controls for the first time, you have advanced networking knowledge,...