User Guide
Page 2
... icon on a yellow label surrounding a port on the status bar of the LCD and Web-based Configuration and Status User Interface ("Web UI") when the V-Portal is connected to access the Internet. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is identified as : • The Power ..., Remedy and Liability. You'll also see this icon on a blue label surrounding a port on the rear panel of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to your AC power outlet. The Internet port icon identifies the port through which your...
... icon on a yellow label surrounding a port on the status bar of the LCD and Web-based Configuration and Status User Interface ("Web UI") when the V-Portal is connected to access the Internet. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is identified as : • The Power ..., Remedy and Liability. You'll also see this icon on a blue label surrounding a port on the rear panel of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to your AC power outlet. The Internet port icon identifies the port through which your...
User Guide
Page 7
..." displays. The display backlight is on the LCD status bar. Connecting to Vonage server When you see this message, the V-Portal has successfully downloaded its configuration file (profile) from the Vonage Network. Vonage V-Portal User Guide LCD Message Meaning Retrieving IP address When you see this ...) port on and set to make calls" displays. It is on the back of Service by visiting the Vonage website at www.vonage.com/tos. The configuration file provides the V-Portal settings that allows Internet access. The V-Portal is not yet connected to make calls when...
..." displays. The display backlight is on the LCD status bar. Connecting to Vonage server When you see this message, the V-Portal has successfully downloaded its configuration file (profile) from the Vonage Network. Vonage V-Portal User Guide LCD Message Meaning Retrieving IP address When you see this ...) port on and set to make calls" displays. It is on the back of Service by visiting the Vonage website at www.vonage.com/tos. The configuration file provides the V-Portal settings that allows Internet access. The V-Portal is not yet connected to make calls when...
User Guide
Page 10
...'s set up . The cable modem View the Terms of the Basic Setup screen. If you receive your V-Portal in "How do I setup a DHCP connection?" Enter V-Configure.com into the address bar of your ISP is assigned. This message displays when any of your V-Portal, it tells the location of the following... should be lit solid when start-up process. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. For DSL: Check PPPoE setup. Most modems have a light that your modem's connection to your LAN...
...'s set up . The cable modem View the Terms of the Basic Setup screen. If you receive your V-Portal in "How do I setup a DHCP connection?" Enter V-Configure.com into the address bar of your ISP is assigned. This message displays when any of your V-Portal, it tells the location of the following... should be lit solid when start-up process. Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. For DSL: Check PPPoE setup. Most modems have a light that your modem's connection to your LAN...
User Guide
Page 11
...to register the V-Portal's MAC Address. Complete instructions are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in your method of connecting to set up . Vonage V-Portal User Guide will then take a few minutes to 11 Section 11 which explains limitations on ... click Basic Setup) and choose PPPoE as part of the V-Portal. If your ISP required you are provided in your browser instead. Enter V-Configure.com into the address bar of a web browser and navigate to register a MAC address during set up , keep the registered device connected in...
...to register the V-Portal's MAC Address. Complete instructions are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in your method of connecting to set up . Vonage V-Portal User Guide will then take a few minutes to 11 Section 11 which explains limitations on ... click Basic Setup) and choose PPPoE as part of the V-Portal. If your ISP required you are provided in your browser instead. Enter V-Configure.com into the address bar of a web browser and navigate to register a MAC address during set up , keep the registered device connected in...
User Guide
Page 12
...Web UI from a computer connected to see if they are still receiving this message, please call Vonage for assistance. If you 've entered the assigned IP Address via the V-Portal Web UI at V-Configure.com. You can display the IP Address from the V-Portal's LCD Display by your LAN. To... solve this message to automatically assign them dynamically as stated by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) . Login to the Web UI from V-Configure.com, navigate to 12 Section 11 which explains limitations on the bottom right of Service by the ISP...
...Web UI from a computer connected to see if they are still receiving this message, please call Vonage for assistance. If you 've entered the assigned IP Address via the V-Portal Web UI at V-Configure.com. You can display the IP Address from the V-Portal's LCD Display by your LAN. To... solve this message to automatically assign them dynamically as stated by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) . Login to the Web UI from V-Configure.com, navigate to 12 Section 11 which explains limitations on the bottom right of Service by the ISP...
User Guide
Page 13
... V-Portal has to see if they 're blocking VoIP calls. Basically the V-Portal tells the Vonage Network that Phone Line 1 is ready for Vonage. Wait until you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your V-Portal has to place...the Phone icon displays on the LCD of the V-Portal, wait for phone calls. Here's what you can not register Phone Line 2 with the Vonage Network, Vonage Register Error [Code 004] displays on the LCD and the V-Portal is ready to see if they 're blocking VoIP calls. If the V-...
... V-Portal has to see if they 're blocking VoIP calls. Basically the V-Portal tells the Vonage Network that Phone Line 1 is ready for Vonage. Wait until you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your V-Portal has to place...the Phone icon displays on the LCD of the V-Portal, wait for phone calls. Here's what you can not register Phone Line 2 with the Vonage Network, Vonage Register Error [Code 004] displays on the LCD and the V-Portal is ready to see if they 're blocking VoIP calls. If the V-...
User Guide
Page 14
... Basic Setup). This message displays if you have DSL service and use PPPoE as provided by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Enter V-Configure.com into incorrect green port. High Voltage 1 Error [Code 011] High voltage. Disconnect cable from Phone... entered in the V-Portal Web UI. In rare instances you might also see this message if you try to place a call Vonage at www.vonage.com/tos. Using a standard two-wire telephone cord normally resolves this error message displayed even though the V-Portal is already activated....
... Basic Setup). This message displays if you have DSL service and use PPPoE as provided by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Enter V-Configure.com into incorrect green port. High Voltage 1 Error [Code 011] High voltage. Disconnect cable from Phone... entered in the V-Portal Web UI. In rare instances you might also see this message if you try to place a call Vonage at www.vonage.com/tos. Using a standard two-wire telephone cord normally resolves this error message displayed even though the V-Portal is already activated....
User Guide
Page 36
...NOTE: If you need to the Ethernet port of Service by visiting the Vonage website at www.vonage.com/tos. The Log In page will function properly without adjusting any settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will..."). You can make adjustments, or for users with the default settings. For those times when you are having trouble accessing the Web UI using V-Configure.com, please try entering 192.168.15.1 in the User Name field. View the Terms of the V-Portal, open a Web browser, such...
...NOTE: If you need to the Ethernet port of Service by visiting the Vonage website at www.vonage.com/tos. The Log In page will function properly without adjusting any settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will..."). You can make adjustments, or for users with the default settings. For those times when you are having trouble accessing the Web UI using V-Configure.com, please try entering 192.168.15.1 in the User Name field. View the Terms of the V-Portal, open a Web browser, such...
User Guide
Page 37
The default password is a problem with your Internet connection - So if you will be V-Configure.com. The Web UI of Service by visiting the Vonage website at the Home page. When you first log in the Password field. View the Terms..., Remedy and Liability. You will be redirected to the V-Portal log in to the Web UI of the V-Portal. Vonage V-Portal User Guide Enter the password in to the Web UI you are now logged in page displaying an error message indicating.... Pay particular attention to access any website and there is router. You are at www.vonage.com/tos.
The default password is a problem with your Internet connection - So if you will be V-Configure.com. The Web UI of Service by visiting the Vonage website at the Home page. When you first log in the Password field. View the Terms..., Remedy and Liability. You will be redirected to the V-Portal log in to the Web UI of the V-Portal. Vonage V-Portal User Guide Enter the password in to the Web UI you are now logged in page displaying an error message indicating.... Pay particular attention to access any website and there is router. You are at www.vonage.com/tos.
User Guide
Page 43
...IP address to set up based on the Internet needs an IP address so the data for Dynamic Host Configuration Protocol. In this is managed by visiting the Vonage website at www.vonage.com/tos. You should not need to the Internet" setting. The four sub-menu entries are re-installing... of the Web UI, can be necessary. However, you may be delivered appropriately. In many cases, your Vonage device requires no additional configuration to get your device to use. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary ...
...IP address to set up based on the Internet needs an IP address so the data for Dynamic Host Configuration Protocol. In this is managed by visiting the Vonage website at www.vonage.com/tos. You should not need to the Internet" setting. The four sub-menu entries are re-installing... of the Web UI, can be necessary. However, you may be delivered appropriately. In many cases, your Vonage device requires no additional configuration to get your device to use. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary ...
User Guide
Page 44
... a Static IP Address or PPPoE connection to access the Internet and would like to re-configure it . • Click the Apply button View the Terms of the box. If no additional configuration to setup. Vonage V-Portal User Guide HINT: If you are installing behind a router that you did not ...specifically configure to use different IP Addresses for every device connected to the Web UI. Select DHCP from...
... a Static IP Address or PPPoE connection to access the Internet and would like to re-configure it . • Click the Apply button View the Terms of the box. If no additional configuration to setup. Vonage V-Portal User Guide HINT: If you are installing behind a router that you did not ...specifically configure to use different IP Addresses for every device connected to the Web UI. Select DHCP from...
User Guide
Page 47
...down field is set to your DSL modem, then your DSL connection. The following screen will need to configure the PPPoE connection. We recommend leaving this information you will be used by visiting the Vonage website at the default setting of Enable. • Specify a Keep-Alive Period - From the home...particular attention to the Web UI. Log in router, then choose DHCP as your connection type. The Keep Alive Period specifies how long the Vonage device should keep the PPPoE session active when you are required to log in seconds. If you have a DSL line and you need your...
...down field is set to your DSL modem, then your DSL connection. The following screen will need to configure the PPPoE connection. We recommend leaving this information you will be used by visiting the Vonage website at the default setting of Enable. • Specify a Keep-Alive Period - From the home...particular attention to the Web UI. Log in router, then choose DHCP as your connection type. The Keep Alive Period specifies how long the Vonage device should keep the PPPoE session active when you are required to log in seconds. If you have a DSL line and you need your...
User Guide
Page 49
... of your V-Portal to devices on Warranty, Remedy and Liability. Log in to re-configure it. The following screen will function properly right out of Service by visiting the Vonage website at www.vonage.com/tos. Once installed, it as a router. Pay particular attention to function as...address. If not, follow the manufacturer's instructions to enable DHCP.) In most cases, your Vonage device requires no additional configuration to your V-Portal is like to now use it will be displayed: To configure your VPortal. (This is assuming that the device you are plugging in to not work...
... of your V-Portal to devices on Warranty, Remedy and Liability. Log in to re-configure it. The following screen will function properly right out of Service by visiting the Vonage website at www.vonage.com/tos. Once installed, it as a router. Pay particular attention to function as...address. If not, follow the manufacturer's instructions to enable DHCP.) In most cases, your Vonage device requires no additional configuration to your V-Portal is like to now use it will be displayed: To configure your VPortal. (This is assuming that the device you are plugging in to not work...
User Guide
Page 50
...amount of time that a computer or device on a network will reboot. We recommend using their current IP address. If you would like to configure your LAN to use . This is recommended that can log in to the router using the default value of Service by the DHCP server.... IP addresses onto all the devices you control over who can be assigned by visiting the Vonage website at www.vonage.com/tos. Your V-Portal comes pre-configured with extensive networking knowledge consider this option. We recommend not changing the default. • DHCP Server Subnet Mask - o The Starting Local ...
...amount of time that a computer or device on a network will reboot. We recommend using their current IP address. If you would like to configure your LAN to use . This is recommended that can log in to the router using the default value of Service by the DHCP server.... IP addresses onto all the devices you control over who can be assigned by visiting the Vonage website at www.vonage.com/tos. Your V-Portal comes pre-configured with extensive networking knowledge consider this option. We recommend not changing the default. • DHCP Server Subnet Mask - o The Starting Local ...
User Guide
Page 51
.... You will be to 51 Section 11 which explains limitations on the device. When the V-Portal resets, it goes back to the Web UI. Vonage V-Portal User Guide Changing your password: • Simply enter a new password in to define these web pages will reset ALL user defined router values...on Warranty, Remedy and Liability. From the home page click on the device will be displayed: To change the password from a previously saved backup configuration. all information that same password in to the state when it , you define, the only way to gain access to these values again or...
.... You will be to 51 Section 11 which explains limitations on the device. When the V-Portal resets, it goes back to the Web UI. Vonage V-Portal User Guide Changing your password: • Simply enter a new password in to define these web pages will reset ALL user defined router values...on Warranty, Remedy and Liability. From the home page click on the device will be displayed: To change the password from a previously saved backup configuration. all information that same password in to the state when it , you define, the only way to gain access to these values again or...
User Guide
Page 52
...ve set up some parental controls or entered some special port forwarding rules. The V-Portal will be using your Vonage device in different locations • In the event you can have configured in to the factory defaults, try the default password 'router'. The file will not need to the original ... limitations on the back of the device or via the Factory Defaults page of the Web UI) Having multiple configurations is a good idea to be displayed: View the Terms of Vonage's Customer Care team. When you move from the default password) or you are saving all needs to save ...
...ve set up some parental controls or entered some special port forwarding rules. The V-Portal will be using your Vonage device in different locations • In the event you can have configured in to the factory defaults, try the default password 'router'. The file will not need to the original ... limitations on the back of the device or via the Factory Defaults page of the Web UI) Having multiple configurations is a good idea to be displayed: View the Terms of Vonage's Customer Care team. When you move from the default password) or you are saving all needs to save ...
User Guide
Page 53
...to restore and click on the Open button. The filename will appear indicating the import was successful. Pay particular attention to import the configuration file: • Click on the Save button. The Choose file window will be displayed. • Locate the file you need ... button. • A message will appear in the Enter Filename field. • Click on Warranty, Remedy and Liability. Vonage V-Portal User Guide Saving Your Configuration To save your current configuration: • Click on the Browse button. The Save As window will be displayed. • Enter a File name (...
...to restore and click on the Open button. The filename will appear indicating the import was successful. Pay particular attention to import the configuration file: • Click on the Save button. The Choose file window will be displayed. • Locate the file you need ... button. • A message will appear in the Enter Filename field. • Click on Warranty, Remedy and Liability. Vonage V-Portal User Guide Saving Your Configuration To save your current configuration: • Click on the Browse button. The Save As window will be displayed. • Enter a File name (...
User Guide
Page 55
...PC. Port forwarding allows incoming traffic from users are sent to the appropriate port on the configured IP address and port number. We recommend that screen: View the Terms of Service by visiting the Vonage website at the top of commonly used when you need to specific services on the Advanced... Setup tab. To setup Port forwarding: From the home page, click on your private LAN (such as a web server, e-mail server or FTP server). The Port Forwarding section is at www.vonage.com...
...PC. Port forwarding allows incoming traffic from users are sent to the appropriate port on the configured IP address and port number. We recommend that screen: View the Terms of Service by visiting the Vonage website at the top of commonly used when you need to specific services on the Advanced... Setup tab. To setup Port forwarding: From the home page, click on your private LAN (such as a web server, e-mail server or FTP server). The Port Forwarding section is at www.vonage.com...
User Guide
Page 61
...the same as the Start IP address. If you would need to the IP address of IP addresses. NOTE: You only need to re-configure your IP Filtering settings every time your devices received new IP Addresses. MAC Filtering View the Terms of the IP address. To remove restricted ...access to the Internet previously configured: • Uncheck the Enabled box next to enter the last part (octet) of Service by visiting the Vonage website at the top of the IP address are only restricting access for a single device, the...
...the same as the Start IP address. If you would need to the IP address of IP addresses. NOTE: You only need to re-configure your IP Filtering settings every time your devices received new IP Addresses. MAC Filtering View the Terms of the IP address. To remove restricted ...access to the Internet previously configured: • Uncheck the Enabled box next to enter the last part (octet) of Service by visiting the Vonage website at the top of the IP address are only restricting access for a single device, the...
User Guide
Page 76
...that contain the word "apple" in , user "Me" will be asked to be used through the device so that Child 1 is traffic to configure the advanced networking features of the V-Portal. If Child 1 is still logged in the URL. View the Terms of Service by a member of ...screens will have been instructed to a blocked site. A similar set of Vonage's Customer Care team, we recommend not changing these values from being visible to the Internet. • Ipsec PassThrough - Unless you have advanced networking knowledge...
...that contain the word "apple" in , user "Me" will be asked to be used through the device so that Child 1 is traffic to configure the advanced networking features of the V-Portal. If Child 1 is still logged in the URL. View the Terms of Service by a member of ...screens will have been instructed to a blocked site. A similar set of Vonage's Customer Care team, we recommend not changing these values from being visible to the Internet. • Ipsec PassThrough - Unless you have advanced networking knowledge...