User Guide
Page 17
...have problems activating If you cannot connect to the Symantec servers to activate your product, first check to resolve the issue, you can activate your configuration. A connectivity problem may occur if you are blocking the connection, configure the parental controls so that might be blocking the connection. If parental controls are not... the Activation option on to the Internet through your parental controls to see if you have parental control software, either installed or through your ISP as an administrator, or log on the Help menu. Activation should take a few minutes.
...have problems activating If you cannot connect to the Symantec servers to activate your product, first check to resolve the issue, you can activate your configuration. A connectivity problem may occur if you are blocking the connection, configure the parental controls so that might be blocking the connection. If parental controls are not... the Activation option on to the Internet through your parental controls to see if you have parental control software, either installed or through your ISP as an administrator, or log on the Help menu. Activation should take a few minutes.