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... Systems 165 LPD on Windows XP Systems 170 LPD on Mac OS Systems 173 6. Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. HP Jetdirect Configuration Page Introduction 207 Configuration Page Format 208 Configuration Page Messages 210 Error Messages 232...
... Systems 165 LPD on Windows XP Systems 170 LPD on Mac OS Systems 173 6. Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. HP Jetdirect Configuration Page Introduction 207 Configuration Page Format 208 Configuration Page Messages 210 Error Messages 232...
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...to set configuration parameters, set configuration parameters using the printer control panel keys. If control panel configuration is recommended only during troubleshooting or for simple installations. A network-based server can use RARP (Reverse Address Resolution Protocol) to configure only a limited ...ping commands. (For print servers configure with the IP address. For more information, see "Using RARP". In order to the HP Jetdirect print server using the default IP address. For more information, see "Using the arp and ping Commands". The control panel method ...
...to set configuration parameters, set configuration parameters using the printer control panel keys. If control panel configuration is recommended only during troubleshooting or for simple installations. A network-based server can use RARP (Reverse Address Resolution Protocol) to configure only a limited ...ping commands. (For print servers configure with the IP address. For more information, see "Using RARP". In order to the HP Jetdirect print server using the default IP address. For more information, see "Using the arp and ping Commands". The control panel method ...
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... Rendezvous will depend on the print server: 0 disables, 1 (default) enables. The default selection will display this parameter, choose one of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). slp-config: Enables or disables the Service Location Protocol (SLP) operation...
... Rendezvous will depend on the print server: 0 disables, 1 (default) enables. The default selection will display this parameter, choose one of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). slp-config: Enables or disables the Service Location Protocol (SLP) operation...
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... The default setting is 8, where messages of selected messages during troubleshooting). syslog-facility A code used to identify the source facility of a message (for IP address and name resolution (through local7 can be sent by selected HP software applications (through UDP port 427) to identify the source.../IP Configuration 90 syslog-priority Controls the filtering of up to 64 ASCII characters assigned to the syslog server. By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through UDP port 5353) where a conventional ...
... The default setting is 8, where messages of selected messages during troubleshooting). syslog-facility A code used to identify the source facility of a message (for IP address and name resolution (through local7 can be sent by selected HP software applications (through UDP port 427) to identify the source.../IP Configuration 90 syslog-priority Controls the filtering of up to 64 ASCII characters assigned to the syslog server. By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through UDP port 5353) where a conventional ...
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See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. If the IP address was configured ... used on the new network, or erase the current IP address and configure another network will require a new wireless connection to this server. Moving an HP Jetdirect wireless print server to another address after you may change the IP address of the print server to factory default settings.
See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. If the IP address was configured ... used on the new network, or erase the current IP address and configure another network will require a new wireless connection to this server. Moving an HP Jetdirect wireless print server to another address after you may change the IP address of the print server to factory default settings.
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On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting). G Full: Up to disable services on these ports For security purposes, two fields allow you must specify the port numbers that pass datagrams. ...: In this field, enter port numbers of services that will not be required. ENWW Using the Embedded Web Server 130 By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through local7 can be used for network communications with the...
On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting). G Full: Up to disable services on these ports For security purposes, two fields allow you must specify the port numbers that pass datagrams. ...: In this field, enter port numbers of services that will not be required. ENWW Using the Embedded Web Server 130 By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through local7 can be used for network communications with the...
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... HP Jetdirect print servers can be found by searching for your HP Jetdirect print server G The diagnostics tools and utilities provided with the HP Jetdirect print server. ENWW 188 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for troubleshooting the following: G Printer problems G HP Jetdirect hardware installation and connection problems G Network-related problems To troubleshoot your HP Jetdirect...
... HP Jetdirect print servers can be found by searching for your HP Jetdirect print server G The diagnostics tools and utilities provided with the HP Jetdirect print server. ENWW 188 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for troubleshooting the following: G Printer problems G HP Jetdirect hardware installation and connection problems G Network-related problems To troubleshoot your HP Jetdirect...
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...printer. For other printers, refer to your network. ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for example, the IP address) can be required. Or, visit http://www.hp.com/go/support and search for the printer through the ...certificate installed to validate a network authentication server will be reset to factory default values using the following procedures: CAUTION For HP Jetdirect wireless print servers, resetting to factory default settings may cause the print server to lose its wireless connection to factory defaults...
...printer. For other printers, refer to your network. ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for example, the IP address) can be required. Or, visit http://www.hp.com/go/support and search for the printer through the ...certificate installed to validate a network authentication server will be reset to factory default values using the following procedures: CAUTION For HP Jetdirect wireless print servers, resetting to factory default settings may cause the print server to lose its wireless connection to factory defaults...
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... use the printer's control panel to reconfigure printer settings that are required by holding down the Test button on . ENWW Troubleshooting the HP Jetdirect Print Server 190 G HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by holding down the Test button on the print server while inserting the print server into the LIO...
... use the printer's control panel to reconfigure printer settings that are required by holding down the Test button on . ENWW Troubleshooting the HP Jetdirect Print Server 190 G HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by holding down the Test button on the print server while inserting the print server into the LIO...
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General Troubleshooting Troubleshooting Chart - Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191
General Troubleshooting Troubleshooting Chart - Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191
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... and Online Check the following items to make sure the printer is ready to print. 1. The online light should be lit. ENWW Troubleshooting the HP Jetdirect Print Server 192 I Make sure the HP Jetdirect print server is plugged in and turned on ? Does a message other than READY appear on . I See Procedure 3 in and turned on...
... and Online Check the following items to make sure the printer is ready to print. 1. The online light should be lit. ENWW Troubleshooting the HP Jetdirect Print Server 192 I Make sure the HP Jetdirect print server is plugged in and turned on ? Does a message other than READY appear on . I See Procedure 3 in and turned on...
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I See your network and the HP Jetdirect print server. You cannot print an HP Jetdirect configuration page to the printer while a print job is operating correctly. ENWW Troubleshooting the HP Jetdirect Print Server 193 Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is complete, then print the configuration page. 3. The ability to print the configuration page? See your...
I See your network and the HP Jetdirect print server. You cannot print an HP Jetdirect configuration page to the printer while a print job is operating correctly. ENWW Troubleshooting the HP Jetdirect Print Server 193 Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is complete, then print the configuration page. 3. The ability to print the configuration page? See your...
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...an error code) I If your service provider. I Turn off the printer, remove the HP Jetdirect print server, and turn the printer off /on. I If possible, print an HP Jetdirect configuration page and verify all diagnostic and configuration pages with the faulty print server. 2. ...OFF appear on again. ENWW Troubleshooting the HP Jetdirect Print Server 194 I Record all connectors are fully mated. This information assumes you upgraded the Jetdirect firmware recently, power the print server off and back on the display? I Reinstall the HP Jetdirect print server to resolve network...
...an error code) I If your service provider. I Turn off the printer, remove the HP Jetdirect print server, and turn the printer off /on. I If possible, print an HP Jetdirect configuration page and verify all diagnostic and configuration pages with the faulty print server. 2. ...OFF appear on again. ENWW Troubleshooting the HP Jetdirect Print Server 194 I Record all connectors are fully mated. This information assumes you upgraded the Jetdirect firmware recently, power the print server off and back on the display? I Reinstall the HP Jetdirect print server to resolve network...
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Wait about 3 minutes for additional information. 5. Does a 40 ERROR appear on the display? The HP Jetdirect print server detected a break in communications may result from the physical network connection being disrupted or the server going down. This is solved to clear, ...) message appear on forces the printer to appear. 3. If your printer documentation for example) on the printer after the communications problem is a normal message. ENWW Troubleshooting the HP Jetdirect Print Server 195
Wait about 3 minutes for additional information. 5. Does a 40 ERROR appear on the display? The HP Jetdirect print server detected a break in communications may result from the physical network connection being disrupted or the server going down. This is solved to clear, ...) message appear on forces the printer to appear. 3. If your printer documentation for example) on the printer after the communications problem is a normal message. ENWW Troubleshooting the HP Jetdirect Print Server 195
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... network operating system? Make sure that wireless network settings have already printed a Jetdirect configuration page. 1. Have any physical connection problems between the workstation or file server and the HP Jetdirect print server? Are other users are able to print? Check your network cables...the hub or transceiver. 3. Check the workstation network drivers, printer drivers, and redirection (capture in the right place. ENWW Troubleshooting the HP Jetdirect Print Server 196 Are your system for proper operation. If the problem continues, try a different cable or ports on the ...
... network operating system? Make sure that wireless network settings have already printed a Jetdirect configuration page. 1. Have any physical connection problems between the workstation or file server and the HP Jetdirect print server? Are other users are able to print? Check your network cables...the hub or transceiver. 3. Check the workstation network drivers, printer drivers, and redirection (capture in the right place. ENWW Troubleshooting the HP Jetdirect Print Server 196 Are your system for proper operation. If the problem continues, try a different cable or ports on the ...
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... Enter. If you use the embedded Web server to the printer? See Chapter 4.) 8. See Chapter 9 "HP Jetdirect Configuration Page" for the current settings. I See the troubleshooting section in the online help for ports 2 or 3 respectively, of your protocol enabled on the... If you can also be required). I Verify network and HP Jetdirect settings on the HP Jetdirect print server? Is there an error message in the Chooser? ENWW Troubleshooting the HP Jetdirect Print Server 197 Check the status of a Jetdirect multiport external print server.) In the Telnet session, type in...
... Enter. If you use the embedded Web server to the printer? See Chapter 4.) 8. See Chapter 9 "HP Jetdirect Configuration Page" for the current settings. I See the troubleshooting section in the online help for ports 2 or 3 respectively, of your protocol enabled on the... If you can also be required). I Verify network and HP Jetdirect settings on the HP Jetdirect print server? Is there an error message in the Chooser? ENWW Troubleshooting the HP Jetdirect Print Server 197 Check the status of a Jetdirect multiport external print server.) In the Telnet session, type in...
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...panels). See Chapter 9 for printers with control panels). Does the printer appear in the online help included with the HP Web Jetadmin software. 13. I Confirm the network settings for the printer using the printer control panel (for information ...dialog box? I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I See the troubleshooting section in HP Web Jetadmin or other management application? I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I Verify network and HP Jetdirect settings on the same physical subnet ...
...panels). See Chapter 9 for printers with control panels). Does the printer appear in the online help included with the HP Web Jetadmin software. 13. I Confirm the network settings for the printer using the printer control panel (for information ...dialog box? I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I See the troubleshooting section in HP Web Jetadmin or other management application? I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I Verify network and HP Jetdirect settings on the same physical subnet ...
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...): hpsetup I Encryption (WEP): Note The Network Name (SSID) is case-sensitive. ENWW Troubleshooting the HP Jetdirect Print Server 199 If there are within range of "hpsetup". G The HP Jetdirect print server is turned on the Ad Hoc network (with an SSID of the HP Jetdirect print server. G There are not being configured at the same time. G Multiple...
...): hpsetup I Encryption (WEP): Note The Network Name (SSID) is case-sensitive. ENWW Troubleshooting the HP Jetdirect Print Server 199 If there are within range of "hpsetup". G The HP Jetdirect print server is turned on the Ad Hoc network (with an SSID of the HP Jetdirect print server. G There are not being configured at the same time. G Multiple...
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... printer is able to join a network, it fails to the one wireless LAN from another even though they have successfully configured the HP Jetdirect wireless print server with a network connection to your network, but your network computers are unable to communicate with the printer (including a... page and verify all configuration settings for the print server, as indicated on the HP Jetdirect configuration page. This channel is only used on the HP Jetdirect wireless print server. ENWW Troubleshooting the HP Jetdirect Print Server 200 G Use a wireless PC and its Network Name (SSID) if ...
... printer is able to join a network, it fails to the one wireless LAN from another even though they have successfully configured the HP Jetdirect wireless print server with a network connection to your network, but your network computers are unable to communicate with the printer (including a... page and verify all configuration settings for the print server, as indicated on the HP Jetdirect configuration page. This channel is only used on the HP Jetdirect wireless print server. ENWW Troubleshooting the HP Jetdirect Print Server 200 G Use a wireless PC and its Network Name (SSID) if ...
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...: G the embedded Web server (see Chapter 4 and Appendix B) G Telnet (see Chapter 3) G printer's control panel for selected printers (see the HP Jetdirect configuration page or embedded Web server) is poor or marginal. ENWW Troubleshooting the HP Jetdirect Print Server 201 Symptoms G Wireless status LED is yellow. G Print jobs are unable to use this print server model...
...: G the embedded Web server (see Chapter 4 and Appendix B) G Telnet (see Chapter 3) G printer's control panel for selected printers (see the HP Jetdirect configuration page or embedded Web server) is poor or marginal. ENWW Troubleshooting the HP Jetdirect Print Server 201 Symptoms G Wireless status LED is yellow. G Print jobs are unable to use this print server model...