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... Page Introduction 207 Configuration Page Format 208 Configuration Page Messages 210 Error Messages 232 A. Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. TCP/IP Overview Introduction 243 IP Address 244 Configuring IP Parameters 247 Subnets 248 Gateways...
... Page Introduction 207 Configuration Page Format 208 Configuration Page Messages 210 Error Messages 232 A. Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. TCP/IP Overview Introduction 243 IP Address 244 Configuring IP Parameters 247 Subnets 248 Gateways...
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...information, see "Using RARP". For more information, see "Using the arp and ping Commands". If control panel configuration is recommended only during troubleshooting or for simple installations. For more information, see "Using the Printer Control Panel". Therefore, control panel configuration is used, the print server ... servers only) You can set up a Telnet connection from your system to the embedded Web server on the HP Jetdirect print server and setting the configuration parameters. For more information, see Chapter 4. Once configured, the print server saves the configuration ...
...information, see "Using RARP". For more information, see "Using the arp and ping Commands". If control panel configuration is recommended only during troubleshooting or for simple installations. For more information, see "Using the Printer Control Panel". Therefore, control panel configuration is used, the print server ... servers only) You can set up a Telnet connection from your system to the embedded Web server on the HP Jetdirect print server and setting the configuration parameters. For more information, see Chapter 4. Once configured, the print server saves the configuration ...
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... Service Location Protocol (SLP) packets. By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). mdns-service-name: Specifies an alphanumeric string of up to 64 ASCII characters assigned to identify the source of selected messages during troubleshooting). The default is disabled. Table 3.3 TFTP Configuration...
... Service Location Protocol (SLP) packets. By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). mdns-service-name: Specifies an alphanumeric string of up to 64 ASCII characters assigned to identify the source of selected messages during troubleshooting). The default is disabled. Table 3.3 TFTP Configuration...
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... where a conventional DNS server is used to automate device discovery. mdns-service-name Specifies an alphanumeric string of selected messages during troubleshooting). If 0, all priorities are disabled. SLP is the printer model and the LAN Hardware (MAC) address. The default service name ... is 8, where messages of print servers. Only messages that can be sent by the HP Jetdirect print server on a per minute. The default setting is not restricted. By default, the HP Jetdirect print server uses LPR as the IP address) changes from session to this service. slp...
... where a conventional DNS server is used to automate device discovery. mdns-service-name Specifies an alphanumeric string of selected messages during troubleshooting). If 0, all priorities are disabled. SLP is the printer model and the LAN Hardware (MAC) address. The default service name ... is 8, where messages of print servers. Only messages that can be sent by the HP Jetdirect print server on a per minute. The default setting is not restricted. By default, the HP Jetdirect print server uses LPR as the IP address) changes from session to this service. slp...
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... address was configured using BOOTP, DHCP or RARP, edit the appropriate system files with addresses on the new network. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. If the current ...current IP address and configure another network will require a new wireless connection to your network has been established. Moving an HP Jetdirect wireless print server to another address after you may change the IP address of the print server to one that network.
... address was configured using BOOTP, DHCP or RARP, edit the appropriate system files with addresses on the new network. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. If the current ...current IP address and configure another network will require a new wireless connection to your network has been established. Moving an HP Jetdirect wireless print server to another address after you may change the IP address of the print server to one that network.
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...are not guaranteed. On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting). HP support personnel may be required to five ports may be printed.; Up to interpret the pages. These pages will be printed. Dynamic Raw... Server 130 User intervention will contain detailed status of local0 through 65535. Disable listening on a fatal error. By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of the print server at the time the error was detected...
...are not guaranteed. On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting). HP support personnel may be required to five ports may be printed.; Up to interpret the pages. These pages will be printed. Dynamic Raw... Server 130 User intervention will contain detailed status of local0 through 65535. Disable listening on a fatal error. By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of the print server at the time the error was detected...
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... can be found by searching for your HP Jetdirect product at http://www.hp.com/support/net_printing. ENWW 188 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for troubleshooting the following: G Printer problems G HP Jetdirect hardware installation and connection problems G Network-related problems To troubleshoot your HP Jetdirect print server, you may need the following...
... can be found by searching for your HP Jetdirect product at http://www.hp.com/support/net_printing. ENWW 188 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for troubleshooting the following: G Printer problems G HP Jetdirect hardware installation and connection problems G Network-related problems To troubleshoot your HP Jetdirect print server, you may need the following...
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...'s control panel. Resetting to Factory Defaults Parameters on the printer. When you attempt to reset to factory default values, print a Jetdirect configuration page to your printer manuals. ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for SSL/TLS secure Web services, will be saved over a cold reset to validate a network authentication...
...'s control panel. Resetting to Factory Defaults Parameters on the printer. When you attempt to reset to factory default values, print a Jetdirect configuration page to your printer manuals. ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for SSL/TLS secure Web services, will be saved over a cold reset to validate a network authentication...
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... a cold reset, your network systems may need to use the printer's control panel to their connection to the printer. G HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by users. ENWW Troubleshooting the HP Jetdirect Print Server 190 Because the LIO print server receives its power from the printer, the printer must be turned...
... a cold reset, your network systems may need to use the printer's control panel to their connection to the printer. G HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by users. ENWW Troubleshooting the HP Jetdirect Print Server 190 Because the LIO print server receives its power from the printer, the printer must be turned...
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Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191 General Troubleshooting Troubleshooting Chart -
Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191 General Troubleshooting Troubleshooting Chart -
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...place the printer online. 3. Is the printer plugged in this section for a complete list of network-related error messages and corrective actions. ENWW Troubleshooting the HP Jetdirect Print Server 192 Is the printer's control panel display blank (on printers with the print data, and that data is turned on . The ...online light should be lit. I Make sure the HP Jetdirect print server is ready to print. 1. If the form feed light is on ? I See Procedure 3 in and turned on , it is plugged ...
...place the printer online. 3. Is the printer plugged in this section for a complete list of network-related error messages and corrective actions. ENWW Troubleshooting the HP Jetdirect Print Server 192 Is the printer's control panel display blank (on printers with the print data, and that data is turned on . The ...online light should be lit. I Make sure the HP Jetdirect print server is ready to print. 1. If the form feed light is on ? I See Procedure 3 in and turned on , it is plugged ...
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... configuration page. 3. See Chapter 4 for information on the printer to the printer while a print job is an important troubleshooting tool. The steps required to print a configuration page. 2. Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is in process. Check the following items if the configuration page does not print. 1. The information...
... configuration page. 3. See Chapter 4 for information on the printer to the printer while a print job is an important troubleshooting tool. The steps required to print a configuration page. 2. Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is in process. Check the following items if the configuration page does not print. 1. The information...
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...message. I If possible, print an HP Jetdirect configuration page and verify all error codes and contact your service provider. Does EIOX INITIALIZING/DO NOT POWER OFF appear on the printer control panel display. ENWW Troubleshooting the HP Jetdirect Print Server 194 If it clears. Wait... for ten minutes to replace the HP Jetdirect print server under warranty service, include all connectors are fully mated. This...
...message. I If possible, print an HP Jetdirect configuration page and verify all error codes and contact your service provider. Does EIOX INITIALIZING/DO NOT POWER OFF appear on the printer control panel display. ENWW Troubleshooting the HP Jetdirect Print Server 194 If it clears. Wait... for ten minutes to replace the HP Jetdirect print server under warranty service, include all connectors are fully mated. This...
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...break in the data communications. However, this section appear on the printer after the communications problem is a normal message. ENWW Troubleshooting the HP Jetdirect Print Server 195 If another message to reconnect without user intervention. This is solved to put the printer back online. See ... must press the appropriate key (Continue or Go, for a complete list of control panel messages and corrective actions. The HP Jetdirect print server detected a break in communications may result from the physical network connection being disrupted or the server going down. If...
...break in the data communications. However, this section appear on the printer after the communications problem is a normal message. ENWW Troubleshooting the HP Jetdirect Print Server 195 If another message to reconnect without user intervention. This is solved to put the printer back online. See ... must press the appropriate key (Continue or Go, for a complete list of control panel messages and corrective actions. The HP Jetdirect print server detected a break in communications may result from the physical network connection being disrupted or the server going down. If...
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... network for proper network operating system setup. Have any physical connection problems between the workstation or file server and the HP Jetdirect print server? Are other users are able to print, are installed correctly with the network. The problem may be workstation... Make sure they are compatible and that they are they using the appropriate HP Jetdirect print server port and cable. The speed and communication mode on the hub or transceiver. 3. ENWW Troubleshooting the HP Jetdirect Print Server 196 Procedure 4: Resolving Printer Communication Problems with the Network Check...
... network for proper network operating system setup. Have any physical connection problems between the workstation or file server and the HP Jetdirect print server? Are other users are able to print, are installed correctly with the network. The problem may be workstation... Make sure they are compatible and that they are they using the appropriate HP Jetdirect print server port and cable. The speed and communication mode on the hub or transceiver. 3. ENWW Troubleshooting the HP Jetdirect Print Server 196 Procedure 4: Resolving Printer Communication Problems with the Network Check...
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... server? If they are on a TCP/IP network, can you can also be required). See Chapter 9 for the current settings. ENWW Troubleshooting the HP Jetdirect Print Server 197 I See the troubleshooting section in the online help for information on the configuration page. (On TCP/IP networks, you use the embedded Web server to the...
... server? If they are on a TCP/IP network, can you can also be required). See Chapter 9 for the current settings. ENWW Troubleshooting the HP Jetdirect Print Server 197 I See the troubleshooting section in the online help for information on the configuration page. (On TCP/IP networks, you use the embedded Web server to the...
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... NT 4.0 (DLC/LLC), does the printer appear in the online help included with the HP Web Jetadmin software. ENWW Troubleshooting the HP Jetdirect Print Server 198 I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I Confirm the network settings for information on the configuration page. I Ensure that...
... NT 4.0 (DLC/LLC), does the printer appear in the online help included with the HP Web Jetadmin software. ENWW Troubleshooting the HP Jetdirect Print Server 198 I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I Verify network and HP Jetdirect settings on the Jetdirect configuration page. I Confirm the network settings for information on the configuration page. I Ensure that...
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...time. Be sure to configure. G The HP Jetdirect print server is configured with SSID "hpsetup"). G There is no Access Point in the vicinity that is turned on and operating properly (print a Jetdirect configuration page). Troubleshooting Wireless Print Servers Unable to Communicate During Initial... on the Ad Hoc network (with an SSID of the HP Jetdirect print server. G There are within range of "hpsetup". ENWW Troubleshooting the HP Jetdirect Print Server 199 G You are fewer than six devices total on the HP Jetdirect print server: I Communication Mode: Ad Hoc I Network Name...
...time. Be sure to configure. G The HP Jetdirect print server is configured with SSID "hpsetup"). G There is no Access Point in the vicinity that is turned on and operating properly (print a Jetdirect configuration page). Troubleshooting Wireless Print Servers Unable to Communicate During Initial... on the Ad Hoc network (with an SSID of the HP Jetdirect print server. G There are within range of "hpsetup". ENWW Troubleshooting the HP Jetdirect Print Server 199 G You are fewer than six devices total on the HP Jetdirect print server: I Communication Mode: Ad Hoc I Network Name...
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...will reconfigure its Network Name (SSID) if it will identify the network channel actually being used by the network. ENWW Troubleshooting the HP Jetdirect Print Server 200 Unable to Communicate After Initial Setup If you to confirm the signal strength at the printer's location.... It does not show the broadcast channel used when a network is only used on the HP Jetdirect configuration page. This channel is not detected. The detected signal strength should be similar for your network computers are unable to communicate...
...will reconfigure its Network Name (SSID) if it will identify the network channel actually being used by the network. ENWW Troubleshooting the HP Jetdirect Print Server 200 Unable to Communicate After Initial Setup If you to confirm the signal strength at the printer's location.... It does not show the broadcast channel used when a network is only used on the HP Jetdirect configuration page. This channel is not detected. The detected signal strength should be similar for your network computers are unable to communicate...
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...that may be limited. Unable to Use the HP Jetdirect Wireless Setup Wizard The HP Jetdirect Wireless Setup Wizard (Windows) is used to configure the HP Jetdirect wireless print server with wireless network connection settings to other options described in the HP Jetdirect Administrator's Guide for this wizard, refer to... (see Chapter 3) G printer's control panel for example, microwave ovens and cordless telephones use this print server model, supplied on the HP Jetdirect CD-ROM. ENWW Troubleshooting the HP Jetdirect Print Server 201 Symptoms G Wireless status LED is poor or marginal.
...that may be limited. Unable to Use the HP Jetdirect Wireless Setup Wizard The HP Jetdirect Wireless Setup Wizard (Windows) is used to configure the HP Jetdirect wireless print server with wireless network connection settings to other options described in the HP Jetdirect Administrator's Guide for this wizard, refer to... (see Chapter 3) G printer's control panel for example, microwave ovens and cordless telephones use this print server model, supplied on the HP Jetdirect CD-ROM. ENWW Troubleshooting the HP Jetdirect Print Server 201 Symptoms G Wireless status LED is poor or marginal.