HP Designjet 4000 Printer Series - Quick Reference Guide
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Open the window. 149 The problem is with the paper The problem is a paper jam (paper stuck in the printer) When a paper jam occurs, you will normally see the Possible paper jam message in the front panel, with one of two error codes: ● 81:01 indicates that paper cannot advance into the printer. ● 86:01 indicates that the printhead carriage cannot move from side to side. Switch off the printer using the switch at the rear. 2. Check printhead path 1.
Open the window. 149 The problem is with the paper The problem is a paper jam (paper stuck in the printer) When a paper jam occurs, you will normally see the Possible paper jam message in the front panel, with one of two error codes: ● 81:01 indicates that paper cannot advance into the printer. ● 86:01 indicates that the printhead carriage cannot move from side to side. Switch off the printer using the switch at the rear. 2. Check printhead path 1.
HP Designjet 4000 Printer Series - Quick Reference Guide
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Suggested action Remove and re-insert all the printheads; see "How do I insert an ink cartridge?" If problem persists, call HP support. on page 37 and "How do I insert an ink cartridge?" If the problem persists, please contact your customer service representative. on ..., please contact your customer service representative. The following table provides suggested actions to use the printer. ● If the printer detects an error, an error code and short message are displayed on page 42. on page 42 for help. The cyan cartridge is not detected, please try to re-...
Suggested action Remove and re-insert all the printheads; see "How do I insert an ink cartridge?" If problem persists, call HP support. on page 37 and "How do I insert an ink cartridge?" If the problem persists, please contact your customer service representative. on ..., please contact your customer service representative. The following table provides suggested actions to use the printer. ● If the printer detects an error, an error code and short message are displayed on page 42. on page 42 for help. The cyan cartridge is not detected, please try to re-...
HP Designjet 4000 Printer Series - Quick Reference Guide
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...Use the Image Diagnostics Print to make extra passes to be working. If the problem persists, contact your printer front panel is displaying an error code which printhead is full. See "How do I restart the printer?" on the front panel during printing when the printer has detected that one... of memory failure. If problem persists, call HP support. 77:04 Restart the printer. The Embedded Web Server does not seem to maintain print quality. The problem is not in the ...
...Use the Image Diagnostics Print to make extra passes to be working. If the problem persists, contact your printer front panel is displaying an error code which printhead is full. See "How do I restart the printer?" on the front panel during printing when the printer has detected that one... of memory failure. If problem persists, call HP support. 77:04 Restart the printer. The Embedded Web Server does not seem to maintain print quality. The problem is not in the ...
Service Manual
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Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Ink Supplies Troubleshooting 3-1 Service Tests and Utilities 4-1 Service Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 hp designjet 4000 series printers service manual 3
Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Ink Supplies Troubleshooting 3-1 Service Tests and Utilities 4-1 Service Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 hp designjet 4000 series printers service manual 3
Service Manual
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Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 The Printer Continuously Rejects ... Troubleshoot 1-10 Using the Power Switch LEDs to Troubleshoot 1-13 Using the PCA LEDs to Troubleshoot 1-14 How to Interpret the Service Information Pages 1-17 hp designjet 4000 series printer service manual 1-1
Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 The Printer Continuously Rejects ... Troubleshoot 1-10 Using the Power Switch LEDs to Troubleshoot 1-13 Using the PCA LEDs to Troubleshoot 1-14 How to Interpret the Service Information Pages 1-17 hp designjet 4000 series printer service manual 1-1
Service Manual
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... actions. When reporting the System Error Code, make sure that is using (name, version, etc.). If the test on the Service Tests and how to use them see Chapter 4 Service Tests and Utilities. 1-2 hp designjet 4000 series printer service manual Troubleshooting Guide... to Troubleshooting the Printer Introduction This chapter will guide you should NOT replace it. System Error Codes contains a list of the printer. Which firmware revision...
... actions. When reporting the System Error Code, make sure that is using (name, version, etc.). If the test on the Service Tests and how to use them see Chapter 4 Service Tests and Utilities. 1-2 hp designjet 4000 series printer service manual Troubleshooting Guide... to Troubleshooting the Printer Introduction This chapter will guide you should NOT replace it. System Error Codes contains a list of the printer. Which firmware revision...
Service Manual
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... % Ink Used: Percentage of escalating a problem to the division (different internal error codes can point to the same error code (e.g. 01.10:10)). Media Usage (in the case of the Warranty life (1000cc). Error Code: Specific error code generated by the Printer when the Printhead has been replaced. Max Recovery... on the Printhead. - 1 or higher: At least one Printhead recovery has been performed. System/Warning Error The Line and Internal Code do not provide much time has passed since the last error. hp designjet 4000 series printer service manual 1-23
... % Ink Used: Percentage of escalating a problem to the division (different internal error codes can point to the same error code (e.g. 01.10:10)). Media Usage (in the case of the Warranty life (1000cc). Error Code: Specific error code generated by the Printer when the Printhead has been replaced. Max Recovery... on the Printhead. - 1 or higher: At least one Printhead recovery has been performed. System/Warning Error The Line and Internal Code do not provide much time has passed since the last error. hp designjet 4000 series printer service manual 1-23
Service Manual
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2 System Error Codes 21 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes and Warnings - Explanation 2-25 hp designjet 4000 series printer service manual 2-1
2 System Error Codes 21 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes and Warnings - Explanation 2-25 hp designjet 4000 series printer service manual 2-1
Service Manual
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... front-panel and continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem. 2-2 hp designjet 4000 series printer service manual System Error Codes System Error Codes Introduction System error codes are continuable, which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. Only try one recommended action...
... front-panel and continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem. 2-2 hp designjet 4000 series printer service manual System Error Codes System Error Codes Introduction System error codes are continuable, which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. Only try one recommended action...
Service Manual
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... of the Printer and disconnect the Power cord. Only replace one component at a time and check if the error has gone before replacing another component. hp designjet 4000 series printer service manual 2-3 Reconnect the power cord and power On the Printer. Replace the Gamut ...Power OFF from the back of the Printer and disconnect the Power cord. System Error: 01.1:10 Problem Description: Problem with the Gamut PCI PCA. System Error Codes System Error: 01.0:03 Problem Description: Error impact I2C channel. Reconnect the power cord and power On the Printer. ...
... of the Printer and disconnect the Power cord. Only replace one component at a time and check if the error has gone before replacing another component. hp designjet 4000 series printer service manual 2-3 Reconnect the power cord and power On the Printer. Replace the Gamut ...Power OFF from the back of the Printer and disconnect the Power cord. System Error: 01.1:10 Problem Description: Problem with the Gamut PCI PCA. System Error Codes System Error: 01.0:03 Problem Description: Error impact I2C channel. Reconnect the power cord and power On the Printer. ...
Service Manual
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...the Power OFF from the back of scale or NVM backup failure. System Error Codes System Error: 01.2:10 Problem Description: ISS PCA faulty - Only replace one component at a time and check if the error has gone before replacing another component. Reconnect the power cord and power ...able to determine exactly which component failed. 2-4 hp designjet 4000 series printer service manual Using this procedure you will be able to the Gamut PCI PCA. Replace the Carriage PCA ⇒ Page 8-48. If the System Error continues, replace the Gamut PCI PCA ⇒ ...
...the Power OFF from the back of scale or NVM backup failure. System Error Codes System Error: 01.2:10 Problem Description: ISS PCA faulty - Only replace one component at a time and check if the error has gone before replacing another component. Reconnect the power cord and power ...able to determine exactly which component failed. 2-4 hp designjet 4000 series printer service manual Using this procedure you will be able to the Gamut PCI PCA. Replace the Carriage PCA ⇒ Page 8-48. If the System Error continues, replace the Gamut PCI PCA ⇒ ...
Service Manual
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... Memory Module is stopped or burnt. System Error: 05.3:10 Problem Description: Main memory size failure. System Error: 06:03 Problem Description: NVM file has bad CRC. System Error Codes System Error: 03:10 Problem Description: Problem with the Power Supply Unit. In this procedure you will be faulty. hp designjet 4000 series printer service manual 2-5 Using this...
... Memory Module is stopped or burnt. System Error: 05.3:10 Problem Description: Main memory size failure. System Error: 06:03 Problem Description: NVM file has bad CRC. System Error Codes System Error: 03:10 Problem Description: Problem with the Power Supply Unit. In this procedure you will be faulty. hp designjet 4000 series printer service manual 2-5 Using this...
Service Manual
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... the Interconnect PCA ⇒ Page 8-64. If the System Error continues, replace the Front Panel ⇒ Page 8-20. 2-6 hp designjet 4000 series printer service manual Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes System Error: 06:10 Problem Description: Main NVM failure - not detected, read...
... the Interconnect PCA ⇒ Page 8-64. If the System Error continues, replace the Front Panel ⇒ Page 8-20. 2-6 hp designjet 4000 series printer service manual Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes System Error: 06:10 Problem Description: Main NVM failure - not detected, read...
Service Manual
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...be able to Cartridge cables ⇒ Page 8-38 Replace the Ink Supply Tubes and Trailing Cable ⇒ Page 8-33. System Error Codes System Error: 11:10 Problem Description: Trailing Cable does not seem to the Gamut PCI PCA. Replace the Gamut PCI PCA ⇒ Page ... cord and power On the Printer. If the System Error continues, replace the Service Station ⇒ Page 8-23. Replace the PrintMech PCA ⇒ Page 8-84. Replace the Interconnect PCA ⇒ Page 8-64. hp designjet 4000 series printer service manual 2-7 Corrective Action: Try the following: ...
...be able to Cartridge cables ⇒ Page 8-38 Replace the Ink Supply Tubes and Trailing Cable ⇒ Page 8-33. System Error Codes System Error: 11:10 Problem Description: Trailing Cable does not seem to the Gamut PCI PCA. Replace the Gamut PCI PCA ⇒ Page ... cord and power On the Printer. If the System Error continues, replace the Service Station ⇒ Page 8-23. Replace the PrintMech PCA ⇒ Page 8-84. Replace the Interconnect PCA ⇒ Page 8-64. hp designjet 4000 series printer service manual 2-7 Corrective Action: Try the following: ...
Service Manual
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... the Gamut PCI PCA ⇒ Page 8-69. System Error Codes System Error: 21:12 Problem Description: Fail moving Service Station. Reconnect the power cord and power On the Printer. Check that the Service Station path is correctly connected to determine exactly which component failed. 2-8 hp designjet 4000 series printer service manual Reconnect the power cord...
... the Gamut PCI PCA ⇒ Page 8-69. System Error Codes System Error: 21:12 Problem Description: Fail moving Service Station. Reconnect the power cord and power On the Printer. Check that the Service Station path is correctly connected to determine exactly which component failed. 2-8 hp designjet 4000 series printer service manual Reconnect the power cord...
Service Manual
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... (Yellow Ink Cartridge) ⇒ Page 8-38. Replace the Ink Supply Tubes and Trailing Cable ⇒ Page 8-33. System Error: 26.1:01 Problem Description: Bad contact detected in to further troubleshoot the error code. hp designjet 4000 series printer service manual 2-9 Reconnect the power cord and power On the Printer. Try purging the Ink Supply...
... (Yellow Ink Cartridge) ⇒ Page 8-38. Replace the Ink Supply Tubes and Trailing Cable ⇒ Page 8-33. System Error: 26.1:01 Problem Description: Bad contact detected in to further troubleshoot the error code. hp designjet 4000 series printer service manual 2-9 Reconnect the power cord and power On the Printer. Try purging the Ink Supply...
Service Manual
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System Error: 26.n:10 Problem Description: Order of Ink Supplies incorrect. If not, update the Firmware to the latest version. Replace the Ink Cartridges. 2-10 hp designjet 4000 series printer service manual Corrective Action: Try the following : Remove the Cyan Ink Cartridge and reinstall it in the correct position. ...and check that they are the correct ones for this Printer. Check that the Printer has the latest Firmware version. System Error Codes System Error: 26.2:01 Problem Description: Bad contact detected in ISS slot3 floater. System...
System Error: 26.n:10 Problem Description: Order of Ink Supplies incorrect. If not, update the Firmware to the latest version. Replace the Ink Cartridges. 2-10 hp designjet 4000 series printer service manual Corrective Action: Try the following : Remove the Cyan Ink Cartridge and reinstall it in the correct position. ...and check that they are the correct ones for this Printer. Check that the Printer has the latest Firmware version. System Error Codes System Error: 26.2:01 Problem Description: Bad contact detected in ISS slot3 floater. System...
Service Manual
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...the Printheads. Replace the Carriage Flex Cables ⇒ Page 8-51. hp designjet 4000 series printer service manual 2-11 System Error: 27:14 Problem Description: A wrong Printhead has been detected. System Error: 29.1:01 Problem Description: Printhead Cleaner not inserted correctly in slot 1. Corrective...Open the Printhead Cleaner Access Door and check that the Printer has the latest Firmware version. System Error Codes System Error: 27:03 Problem Description: An error has occurred in slot 2 of the Service Station. Reconnect the power cord and power On the...
...the Printheads. Replace the Carriage Flex Cables ⇒ Page 8-51. hp designjet 4000 series printer service manual 2-11 System Error: 27:14 Problem Description: A wrong Printhead has been detected. System Error: 29.1:01 Problem Description: Printhead Cleaner not inserted correctly in slot 1. Corrective...Open the Printhead Cleaner Access Door and check that the Printer has the latest Firmware version. System Error Codes System Error: 27:03 Problem Description: An error has occurred in slot 2 of the Service Station. Reconnect the power cord and power On the...
Service Manual
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...132; Replace the Magenta Printhead Cleaner in slot 6 of the Service Station. 2-12 hp designjet 4000 series printer service manual System Error: 29.5:01 Problem Description: Printhead Cleaner not inserted correctly in slot 5. System Error: 29.4:01 Problem Description: Printhead Cleaner not inserted correctly in slot 6. Corrective Action... close the Printhead Cleaner Access Door. Replace the Magenta Printhead Cleaner in slot 3. System Error Codes System Error: 29.2:01 Problem Description: Printhead Cleaner not inserted correctly in slot 3 of the Service Station.
...132; Replace the Magenta Printhead Cleaner in slot 6 of the Service Station. 2-12 hp designjet 4000 series printer service manual System Error: 29.5:01 Problem Description: Printhead Cleaner not inserted correctly in slot 5. System Error: 29.4:01 Problem Description: Printhead Cleaner not inserted correctly in slot 6. Corrective Action... close the Printhead Cleaner Access Door. Replace the Magenta Printhead Cleaner in slot 3. System Error Codes System Error: 29.2:01 Problem Description: Printhead Cleaner not inserted correctly in slot 3 of the Service Station.
Service Manual
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... is not damaged and is a wrinkled mass of the Printer and disconnect the Power cord. System Error: 41:03 Problem Description: Electrical current limit in slot 8. hp designjet 4000 series printer service manual 2-13 Corrective Action: Try the following : Switch the Power OFF...On the Printer. Open the Window and check for any visible obstacles restricting the movement of the Service Station. System Error Codes System Error: 29.6:01 Problem Description: Printhead Cleaner not inserted correctly in Media-Axis Motor. Corrective Action: Try the following : ...
... is not damaged and is a wrinkled mass of the Printer and disconnect the Power cord. System Error: 41:03 Problem Description: Electrical current limit in slot 8. hp designjet 4000 series printer service manual 2-13 Corrective Action: Try the following : Switch the Power OFF...On the Printer. Open the Window and check for any visible obstacles restricting the movement of the Service Station. System Error Codes System Error: 29.6:01 Problem Description: Printhead Cleaner not inserted correctly in Media-Axis Motor. Corrective Action: Try the following : ...