Service Manual
Page 5
... problems with Media Loading 1Ć7 What can I do if the Printer has problems with the Cutter 1Ć7 What can I do if the Bail Mechanism Fails 1Ć8 What is an EEROM error 1Ć8 2 System Error Codes Important Information on Troubleshooting Error Codes 2Ć2 System Error codes 2Ć4 3 User Messages User Messages 3Ć2 HP DesignJet 430, 450C and 455CA Printers Contents iii
... problems with Media Loading 1Ć7 What can I do if the Printer has problems with the Cutter 1Ć7 What can I do if the Bail Mechanism Fails 1Ć8 What is an EEROM error 1Ć8 2 System Error Codes Important Information on Troubleshooting Error Codes 2Ć2 System Error codes 2Ć4 3 User Messages User Messages 3Ć2 HP DesignJet 430, 450C and 455CA Printers Contents iii
Service Manual
Page 23
... the instructions necessary to solve the problem. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-3 Steady DEL LEDs D, E and L are flashing. 1 SETUP 2 FORM FEED 3 REPRINT 4 CANCEL STATUS D GROUP E F READY ALIGN MEDIA LOAD MEDIA ERROR K GROUP L M CARTRIDGES DATA MEDIA A FAST B NORMAL C BEST G PAPER H FILM I COATED J GLOSSY N ROLL O SHEET 5 PRINT QUALITY 6 MEDIA TYPE 7 MEDIA SOURCE LED Symbols: Off On (Steady) Flashing...
... the instructions necessary to solve the problem. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-3 Steady DEL LEDs D, E and L are flashing. 1 SETUP 2 FORM FEED 3 REPRINT 4 CANCEL STATUS D GROUP E F READY ALIGN MEDIA LOAD MEDIA ERROR K GROUP L M CARTRIDGES DATA MEDIA A FAST B NORMAL C BEST G PAPER H FILM I COATED J GLOSSY N ROLL O SHEET 5 PRINT QUALITY 6 MEDIA TYPE 7 MEDIA SOURCE LED Symbols: Off On (Steady) Flashing...
Service Manual
Page 24
... circuit. In order to get more information on the error, the CANCEL key must be pressed which will display a Subcode. Possible causes: D RAM SIMM installed is not an original HP supported part. Error Codes for the HP DesignJet 430, 450C and 455CA Printers D K E L F M A G N B H O C I J Flashing KLM Cartridges + Data + Media: This error code indicates a severe problem which will require a Service Engineer...
... circuit. In order to get more information on the error, the CANCEL key must be pressed which will display a Subcode. Possible causes: D RAM SIMM installed is not an original HP supported part. Error Codes for the HP DesignJet 430, 450C and 455CA Printers D K E L F M A G N B H O C I J Flashing KLM Cartridges + Data + Media: This error code indicates a severe problem which will require a Service Engineer...
Service Manual
Page 25
... Calibration print in the Service Station. D K E L F M A G N B H O C I J Steady DM Ready + Media: XĆaxis Shutdown. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-5 Possible causes: D Obstacle or friction in XĆaxis. D K E L F M A G N B H O C I J Steady DFK Ready + Load Media + Cartridges: Mechanical Problem. D Faulty electronics module. D K E L F M A G N B H O C I J Steady DEFK Ready + Align Media + Load Media + Cartridges: Memory or Accuracy Calibration Problems. Possible causes: D Not enough...
... Calibration print in the Service Station. D K E L F M A G N B H O C I J Steady DM Ready + Media: XĆaxis Shutdown. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-5 Possible causes: D Obstacle or friction in XĆaxis. D K E L F M A G N B H O C I J Steady DFK Ready + Load Media + Cartridges: Mechanical Problem. D Faulty electronics module. D K E L F M A G N B H O C I J Steady DEFK Ready + Align Media + Load Media + Cartridges: Memory or Accuracy Calibration Problems. Possible causes: D Not enough...
Service Manual
Page 26
... and service configuration plot in correct orientation? Possible causes: D Is XĆaxis calibration done? (details ' Chapter 5) D Did you load media in report. 2-6 HP DesignJet 430, 450C and 455CA Printers System Error Codes D K E L F M A G N B H O C I J Steady DLM Ready + Data + Media: Error in the carriage. Include setup sheet and service configuration plot in bailĆlift mechanism. D Use the bail cycle test...
... and service configuration plot in correct orientation? Possible causes: D Is XĆaxis calibration done? (details ' Chapter 5) D Did you load media in report. 2-6 HP DesignJet 430, 450C and 455CA Printers System Error Codes D K E L F M A G N B H O C I J Steady DLM Ready + Data + Media: Error in the carriage. Include setup sheet and service configuration plot in bailĆlift mechanism. D Use the bail cycle test...
Service Manual
Page 27
... slightly from the expected position (mechanics). D Faulty YĆmotor. D K E L F M A G N B H O C I J Steady EFL Align Media + Load Media + Data: Error reading Centronics I J Steady DEL Ready + Align Media + Data: Communication problem with RSĆ232 (Serial Port). D K E L F M A G N B H O C I J Steady DKL Ready +...Replace the Electronics Module. Probably due to your HP Response Center. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-7 D Incorrect communications cable. D K E L F M A G N B H O C I /O Problems ...
... slightly from the expected position (mechanics). D Faulty YĆmotor. D K E L F M A G N B H O C I J Steady EFL Align Media + Load Media + Data: Error reading Centronics I J Steady DEL Ready + Align Media + Data: Communication problem with RSĆ232 (Serial Port). D K E L F M A G N B H O C I J Steady DKL Ready +...Replace the Electronics Module. Probably due to your HP Response Center. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-7 D Incorrect communications cable. D K E L F M A G N B H O C I /O Problems ...
Service Manual
Page 28
... the EEROM and perform all other parameters. D Faulty or badly connected trailing cable. Before trying to Chapter 5). 2-8 HP DesignJet 430, 450C and 455CA Printers System Error Codes D K E L F M A G N B H O C I J Steady EKL Align Media + Cartridges + Data: Model ID not configured. D K E L F M A G N B H O C I J Steady FKL Load Media + Cartridges + Data: Problems when initializing the carriage. Possible causes: D Carriage assembly is probably defective. If a new...
... the EEROM and perform all other parameters. D Faulty or badly connected trailing cable. Before trying to Chapter 5). 2-8 HP DesignJet 430, 450C and 455CA Printers System Error Codes D K E L F M A G N B H O C I J Steady EKL Align Media + Cartridges + Data: Model ID not configured. D K E L F M A G N B H O C I J Steady FKL Load Media + Cartridges + Data: Problems when initializing the carriage. Possible causes: D Carriage assembly is probably defective. If a new...
Service Manual
Page 29
... Ready + Align Media + Media: YĆaxis Movement Error. D The carriage touches the bail as it moves. Possible causes: D Fan faulty or badly connected. D Faulty ROM SIMM. D Remove dirt from the pulley that could cause the belt to the carriage bushings. D Replace the carriage assembly ' page 8Ć37. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-9 Manually...
... Ready + Align Media + Media: YĆaxis Movement Error. D The carriage touches the bail as it moves. Possible causes: D Fan faulty or badly connected. D Faulty ROM SIMM. D Remove dirt from the pulley that could cause the belt to the carriage bushings. D Replace the carriage assembly ' page 8Ć37. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-9 Manually...
Service Manual
Page 30
... an electrostatic discharge while the Printer was operating. Possible causes: D Incorrect routing of the motor cables. D Faulty Electronics Module. 2-10 HP DesignJet 430, 450C and 455CA Printers System Error Codes D Electrical noise in motors. Possible causes: D Faulty Cartridges. D Electrical noise in motors. D K E L F M A G N B H O C I J Steady EL Align Media + Data: Cartridge Alignment Error. D K E L F M A G N B H O C I J Steady EFM Align Media + Load Media + Media: Error in XĆaxis encoder...
... an electrostatic discharge while the Printer was operating. Possible causes: D Incorrect routing of the motor cables. D Faulty Electronics Module. 2-10 HP DesignJet 430, 450C and 455CA Printers System Error Codes D Electrical noise in motors. Possible causes: D Faulty Cartridges. D Electrical noise in motors. D K E L F M A G N B H O C I J Steady EL Align Media + Data: Cartridge Alignment Error. D K E L F M A G N B H O C I J Steady EFM Align Media + Load Media + Media: Error in XĆaxis encoder...
Service Manual
Page 32
... useful in the table is: 1: Status group 2: Error group 3: Print quality group 4: Media type group 5: Media source group This light is ON and FLASHING. In order to Ćday communication" with the printer. means ... The state of the error. No lights Lights All lights off . 3-2 HP DesignJet 430, 450C and 455CA Printers User Messages This light is not relevant...
... useful in the table is: 1: Status group 2: Error group 3: Print quality group 4: Media type group 5: Media source group This light is ON and FLASHING. In order to Ćday communication" with the printer. means ... The state of the error. No lights Lights All lights off . 3-2 HP DesignJet 430, 450C and 455CA Printers User Messages This light is not relevant...
Service Manual
Page 34
... box. Lower the cover. 3-4 HP DesignJet 430, 450C and 455CA Printers User Messages In the case of the Microsoft Windows 95 driver shipped with the serial interface. Error Group Lights CARTRIDGES Explanation and Action Either: one of the color or black print cartridges is an invalid size. Look on loading media. For supported media sizes, refer to send...
... box. Lower the cover. 3-4 HP DesignJet 430, 450C and 455CA Printers User Messages In the case of the Microsoft Windows 95 driver shipped with the serial interface. Error Group Lights CARTRIDGES Explanation and Action Either: one of the color or black print cartridges is an invalid size. Look on loading media. For supported media sizes, refer to send...
Service Manual
Page 36
...in Service Tests (Diagnostics) and what to accept media. 4-2 HP DesignJet 430, 450C and 455CA Printers Service Tests Does not eject roll media if loaded. 13 Checks the media sensor. 14 Sets the Printer to do if the tests fail. If a failure occurs, an error is the component that has failed. If possible,...that component passes, there is open, nothing further happens until you close it . You can perform a failure analysis by interpreting the LED error code. (Details ' Chapter 2.) Self Test and Normal Initialization The powerĆon the frontĆpanel LEDs. If the test on ....
...in Service Tests (Diagnostics) and what to accept media. 4-2 HP DesignJet 430, 450C and 455CA Printers Service Tests Does not eject roll media if loaded. 13 Checks the media sensor. 14 Sets the Printer to do if the tests fail. If a failure occurs, an error is the component that has failed. If possible,...that component passes, there is open, nothing further happens until you close it . You can perform a failure analysis by interpreting the LED error code. (Details ' Chapter 2.) Self Test and Normal Initialization The powerĆon the frontĆpanel LEDs. If the test on ....
Service Manual
Page 40
...Media Source keys (some tests may take a short while before exiting). The only time that the Electronics Module has failed and needs to be possible to light up one by one, release the Reprint key. Some of the Printer. Reprint SERVICE MODE 1 + 4-6 HP DesignJet 430, 450C and 455CA Printers... 1 ........... This means if there is continuously done in Service Mode 1, which means it is still possible to the printer's serial port. The Electronics Test is a system error in service mode 1 send test information to enter into Service Mode 1. To exit Service Mode 1, you will be...
...Media Source keys (some tests may take a short while before exiting). The only time that the Electronics Module has failed and needs to be possible to light up one by one, release the Reprint key. Some of the Printer. Reprint SERVICE MODE 1 + 4-6 HP DesignJet 430, 450C and 455CA Printers... 1 ........... This means if there is continuously done in Service Mode 1, which means it is still possible to the printer's serial port. The Electronics Test is a system error in service mode 1 send test information to enter into Service Mode 1. To exit Service Mode 1, you will be...
Service Manual
Page 42
If the Bail needs to be tested, please use the Bail Test in Service Mode 2. If a system error prevents you from entering into Service Mode 2, you press the Cancel and Media Source keys. 4 If the test passes, the Best LED (LED C) will light up after the first cycle. 5 If there... and not in the EEROM, unless you may try replacing the following component: 1 BailĆlift mechanism ' page 8Ć28. 4-8 HP DesignJet 430, 450C and 455CA Printers Service Tests The test will perform the number of the bail system, Service Station and the YĆaxis by engaging and disengaging the bail...
If the Bail needs to be tested, please use the Bail Test in Service Mode 2. If a system error prevents you from entering into Service Mode 2, you press the Cancel and Media Source keys. 4 If the test passes, the Best LED (LED C) will light up after the first cycle. 5 If there... and not in the EEROM, unless you may try replacing the following component: 1 BailĆlift mechanism ' page 8Ć28. 4-8 HP DesignJet 430, 450C and 455CA Printers Service Tests The test will perform the number of the bail system, Service Station and the YĆaxis by engaging and disengaging the bail...
Service Manual
Page 44
...will start and the carriage moves towards the rightĆhand side of the printer. Y-AXIS TEST Test Mode Y-axis cycle: 26.67 speed and 0 pwm Test Mode Error: 2 on the next page. HP DesignJet 430, 450C and 455CA Printers Service Tests This Service Mode does not include carriageĆaxis initialization. Always ...verify the operation of the components of the Carriage Axis. If you are viewing information via the serial port, you press the Cancel and Media Source keys. 4-10 The test is to flash. Carriage Axis (YĆaxis) Test The purpose of this test. If you are ...
...will start and the carriage moves towards the rightĆhand side of the printer. Y-AXIS TEST Test Mode Y-axis cycle: 26.67 speed and 0 pwm Test Mode Error: 2 on the next page. HP DesignJet 430, 450C and 455CA Printers Service Tests This Service Mode does not include carriageĆaxis initialization. Always ...verify the operation of the components of the Carriage Axis. If you are viewing information via the serial port, you press the Cancel and Media Source keys. 4-10 The test is to flash. Carriage Axis (YĆaxis) Test The purpose of this test. If you are ...
Service Manual
Page 50
... Error: 1 on the next page. If you are viewing information via the serial port, you will start to the following : 3. - Perform the MediaĆAxis test as follows: 1 In service mode 1, press MediaĆAxis Test (Media ...If there is continued on X-axis test 5 The test continuously repeats itself until you press the Cancel and Media Source keys. 4-16 The test is a shutdown, the Glossy LED (LED J) will start and the ... port, you will light up after the first cycle. HP DesignJet 430, 450C and 455CA Printers Service Tests MediaĆAxis (XĆAxis) Test The purpose of the...
... Error: 1 on the next page. If you are viewing information via the serial port, you will start to the following : 3. - Perform the MediaĆAxis test as follows: 1 In service mode 1, press MediaĆAxis Test (Media ...If there is continued on X-axis test 5 The test continuously repeats itself until you press the Cancel and Media Source keys. 4-16 The test is a shutdown, the Glossy LED (LED J) will start and the ... port, you will light up after the first cycle. HP DesignJet 430, 450C and 455CA Printers Service Tests MediaĆAxis (XĆAxis) Test The purpose of the...
Service Manual
Page 56
... until you must power OFF the Printer. Entering Service Mode 2 1 While holding the Media Source key down, switch the printer ON. 2 Once the the LEDs begin to light up one by one, release the Media Source key. The tests in the Error Group, will need a complete initialization...tests there. Service Mode 2 Service Mode 2 contains tests that have been selected. When you will begin to flash. + Media Source SERVICE MODE 2 4-22 HP DesignJet 430, 450C and 455CA Printers Service Tests To exit a test, press any of the Printer. This means if there is a system error in normal user mode.
... until you must power OFF the Printer. Entering Service Mode 2 1 While holding the Media Source key down, switch the printer ON. 2 Once the the LEDs begin to light up one by one, release the Media Source key. The tests in the Error Group, will need a complete initialization...tests there. Service Mode 2 Service Mode 2 contains tests that have been selected. When you will begin to flash. + Media Source SERVICE MODE 2 4-22 HP DesignJet 430, 450C and 455CA Printers Service Tests To exit a test, press any of the Printer. This means if there is a system error in normal user mode.
Service Manual
Page 59
... the results of the servo loop (carriageĆaxis feedback). Service Tests HP DesignJet 430, 450C and 455CA Printers 4-25 D Records the maximum friction detected in the X and YĆaxis. After every 5 movements, the direction of the servo loop (mediaĆaxis feedback). Refer to correctly troubleshoot the failure. The maximum PWM ...both axis. D CarriageĆaxis encoder test: Verifies the operation of the test, you must print the Service Configuration Plot (Print Quality and Media Type keys). 4 If the test fails, an error code will be slight movements in the EEROM.
... the results of the servo loop (carriageĆaxis feedback). Service Tests HP DesignJet 430, 450C and 455CA Printers 4-25 D Records the maximum friction detected in the X and YĆaxis. After every 5 movements, the direction of the servo loop (mediaĆaxis feedback). Refer to correctly troubleshoot the failure. The maximum PWM ...both axis. D CarriageĆaxis encoder test: Verifies the operation of the test, you must print the Service Configuration Plot (Print Quality and Media Type keys). 4 If the test fails, an error code will be slight movements in the EEROM.
Service Manual
Page 61
... exit the deconfiguration mode. EEROM Model ID Configuration Procedure The EEROM model ID configuration procedure only needs to the wrong model ID. Service Tests HP DesignJet 430, 450C and 455CA Printers 4-27 The instructions are continued on the right) of the media motor encoder connector (ENC X). D The Printer shows an unconfigured model ID system error (Steady EKL).
... exit the deconfiguration mode. EEROM Model ID Configuration Procedure The EEROM model ID configuration procedure only needs to the wrong model ID. Service Tests HP DesignJet 430, 450C and 455CA Printers 4-27 The instructions are continued on the right) of the media motor encoder connector (ENC X). D The Printer shows an unconfigured model ID system error (Steady EKL).
Service Manual
Page 62
After initializing, error code DLM" will be configured as a DesignJet 450C (Color) Printer, hold the Media Source key down and press the two Color Configuration (Print Quality + Media Type) keys at the same time. 9 Turn the Printer OFF. 10 Reconnect the media motor encoder cable to be configured as a DesignJet 455CA (LFP) Printer, hold the Media Source key down and press the two LFP...
After initializing, error code DLM" will be configured as a DesignJet 450C (Color) Printer, hold the Media Source key down and press the two Color Configuration (Print Quality + Media Type) keys at the same time. 9 Turn the Printer OFF. 10 Reconnect the media motor encoder cable to be configured as a DesignJet 455CA (LFP) Printer, hold the Media Source key down and press the two LFP...