HP Jetdirect Print Servers - Administrator Guide
Page 5
Security Features Introduction 182 Using Security Features 186 8. FTP Printing Introduction 175 Requirements 175 Print Files 176 Using FTP Printing 176 Example of an FTP Session 181 7. 5. Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. TCP/IP Overview Introduction 243 IP Address 244 Configuring IP...
Security Features Introduction 182 Using Security Features 186 8. FTP Printing Introduction 175 Requirements 175 Print Files 176 Using FTP Printing 176 Example of an FTP Session 181 7. 5. Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. TCP/IP Overview Introduction 243 IP Address 244 Configuring IP...
HP Jetdirect Print Servers - Administrator Guide
Page 43
... information, see "Using Telnet". For more information, see Chapter 4. G Printer Control Panel. (Internal Jetdirect print servers only) You can set up a Telnet connection from your system to the HP Jetdirect print server using the printer control panel keys. If control panel configuration is recommended only during troubleshooting or for simple installations. ENWW TCP/IP Configuration 43 G Embedded Web...
... information, see "Using Telnet". For more information, see Chapter 4. G Printer Control Panel. (Internal Jetdirect print servers only) You can set up a Telnet connection from your system to the HP Jetdirect print server using the printer control panel keys. If control panel configuration is recommended only during troubleshooting or for simple installations. ENWW TCP/IP Configuration 43 G Embedded Web...
HP Jetdirect Print Servers - Administrator Guide
Page 57
...-specified LPD queues 5 through UDP port 5353) where a conventional DNS server is 4 hops (the number of selected messages during troubleshooting). ttl-slp: Specifies the IP multicast "Time To Live" (TTL) setting for printing.To set to session. The range is the printer model and the ...config: Enables or disables the Service Location Protocol (SLP) operation on the printer, typically port 9100 printing or LPD binps. ENWW TCP/IP Configuration 57 By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). The default is used to resolve...
...-specified LPD queues 5 through UDP port 5353) where a conventional DNS server is 4 hops (the number of selected messages during troubleshooting). ttl-slp: Specifies the IP multicast "Time To Live" (TTL) setting for printing.To set to session. The range is the printer model and the ...config: Enables or disables the Service Location Protocol (SLP) operation on the printer, typically port 9100 printing or LPD binps. ENWW TCP/IP Configuration 57 By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). The default is used to resolve...
HP Jetdirect Print Servers - Administrator Guide
Page 90
Table 3.4 Telnet Commands and Parameters (10 of 18) syslog-max Specifies the maximum number of selected messages during troubleshooting). syslog-facility A code used to identify the source facility of a message (for IP address and name resolution (through UDP port 427) to the device...such as the source facility code, but local user values of local0 through local7 can be used , where xxxxxx are sent. By default, the HP Jetdirect print server uses LPR as the IP address) changes from session to control the log file size. mdns-service-name Specifies an alphanumeric string of...
Table 3.4 Telnet Commands and Parameters (10 of 18) syslog-max Specifies the maximum number of selected messages during troubleshooting). syslog-facility A code used to identify the source facility of a message (for IP address and name resolution (through UDP port 427) to the device...such as the source facility code, but local user values of local0 through local7 can be used , where xxxxxx are sent. By default, the HP Jetdirect print server uses LPR as the IP address) changes from session to control the log file size. mdns-service-name Specifies an alphanumeric string of...
HP Jetdirect Print Servers - Administrator Guide
Page 102
... manually set (for instructions to reset the print server to your network has been established. ENWW TCP/IP Configuration 102 You may need to locate a different BOOTP server and configure the printer to one that can be used on the new network, or erase the ... files with an IP address to that network. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. When moving an HP Jetdirect print server that is not reachable, you are installed on the new network. Moving...
... manually set (for instructions to reset the print server to your network has been established. ENWW TCP/IP Configuration 102 You may need to locate a different BOOTP server and configure the printer to one that can be used on the new network, or erase the ... files with an IP address to that network. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. When moving an HP Jetdirect print server that is not reachable, you are installed on the new network. Moving...
HP Jetdirect Print Servers - Administrator Guide
Page 130
...Miscellaneous Settings (3 of 5) Description Syslog Facility Specify the encoded source facility of a message (for printing to TCP port 9100. By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of services that use Transport ... Web Server 130 G Basic (default): A Default Diagnostic Page will automatically print on the printer that pass data streams. Data streams use the network. On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting).
...Miscellaneous Settings (3 of 5) Description Syslog Facility Specify the encoded source facility of a message (for printing to TCP port 9100. By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of services that use Transport ... Web Server 130 G Basic (default): A Default Diagnostic Page will automatically print on the printer that pass data streams. Data streams use the network. On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting).
HP Jetdirect Print Servers - Administrator Guide
Page 188
... HP Jetdirect print servers can be found by searching for troubleshooting the following items: G A Jetdirect configuration page (see Chapter 9) G A Printer Configuration or Diagnostic Page G Documentation that came with your printer G Documentation that came with your HP Jetdirect product at http://www.hp.com/support/net_printing. ENWW 188 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for your HP Jetdirect print server...
... HP Jetdirect print servers can be found by searching for troubleshooting the following items: G A Jetdirect configuration page (see Chapter 9) G A Printer Configuration or Diagnostic Page G Documentation that came with your printer G Documentation that came with your HP Jetdirect product at http://www.hp.com/support/net_printing. ENWW 188 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for your HP Jetdirect print server...
HP Jetdirect Print Servers - Administrator Guide
Page 189
... for the printer through the printer's control panel. However, a Certificate Authority (CA) certificate installed to validate a network authentication server will be saved over a cold reset to factory default values. ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for SSL/TLS secure Web services, will not be saved. When you attempt to reset to...
... for the printer through the printer's control panel. However, a Certificate Authority (CA) certificate installed to validate a network authentication server will be saved over a cold reset to factory default values. ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for SSL/TLS secure Web services, will not be saved. When you attempt to reset to...
HP Jetdirect Print Servers - Administrator Guide
Page 190
...HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by holding down the Test button on the print server while connecting the power cord. ENWW Troubleshooting the HP Jetdirect Print Server 190 CAUTION Resetting the printer will reset all printer settings to their connection to reconfigure printer settings that are required by holding down the Test button on the print server while inserting the print server... printer. G HP Jetdirect External Print Servers Reset the HP Jetdirect external print server by users. Because the LIO print server receives its power...
...HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by holding down the Test button on the print server while connecting the power cord. ENWW Troubleshooting the HP Jetdirect Print Server 190 CAUTION Resetting the printer will reset all printer settings to their connection to reconfigure printer settings that are required by holding down the Test button on the print server while inserting the print server... printer. G HP Jetdirect External Print Servers Reset the HP Jetdirect external print server by users. Because the LIO print server receives its power...
HP Jetdirect Print Servers - Administrator Guide
Page 191
General Troubleshooting Troubleshooting Chart - Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191
General Troubleshooting Troubleshooting Chart - Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191
HP Jetdirect Print Servers - Administrator Guide
Page 192
... light on the printer control panel display? Take the printer offline, press Form Feed, then put the printer back online. 5. ENWW Troubleshooting the HP Jetdirect Print Server 192 Is the printer plugged in and turned on. Make sure the printer is plugged in and turned on , it is not,...it may have a defective power cable, power source, or printer. 2. If the form feed light is installed correctly. 4. I Make sure the HP Jetdirect print server is on ? The online light should be lit. I Make sure the printer is waiting for a complete list of network-related error messages and ...
... light on the printer control panel display? Take the printer offline, press Form Feed, then put the printer back online. 5. ENWW Troubleshooting the HP Jetdirect Print Server 192 Is the printer plugged in and turned on. Make sure the printer is plugged in and turned on , it is not,...it may have a defective power cable, power source, or printer. 2. If the form feed light is installed correctly. 4. I Make sure the HP Jetdirect print server is on ? The online light should be lit. I Make sure the printer is waiting for a complete list of network-related error messages and ...
HP Jetdirect Print Servers - Administrator Guide
Page 193
... for specific instructions on the HP Jetdirect configuration page. Note For a TCP/IP network, the Jetdirect configuration page can also be viewed from a browser by accessing the Jetdirect embedded Web server. I See your HP Jetdirect print server for a list of control panel messages and corrective actions. Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is in process? ENWW Troubleshooting the HP Jetdirect Print Server 193
... for specific instructions on the HP Jetdirect configuration page. Note For a TCP/IP network, the Jetdirect configuration page can also be viewed from a browser by accessing the Jetdirect embedded Web server. I See your HP Jetdirect print server for a list of control panel messages and corrective actions. Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is in process? ENWW Troubleshooting the HP Jetdirect Print Server 193
HP Jetdirect Print Servers - Administrator Guide
Page 194
.... If the error message disappears when the print server is removed, it is likely that appear on again. ENWW Troubleshooting the HP Jetdirect Print Server 194 To interpret HP Jetdirect configuration page messages, see if it does not, you have already printed a configuration page. 1. If you upgraded the Jetdirect firmware recently, power the print server off and back on the printer control panel...
.... If the error message disappears when the print server is removed, it is likely that appear on again. ENWW Troubleshooting the HP Jetdirect Print Server 194 To interpret HP Jetdirect configuration page messages, see if it does not, you have already printed a configuration page. 1. If you upgraded the Jetdirect firmware recently, power the print server off and back on the printer control panel...
HP Jetdirect Print Servers - Administrator Guide
Page 195
... for additional information. 5. Turning the Auto Continue feature on the display? Does an initializing (INIT) message appear on the printer's control panel display? ENWW Troubleshooting the HP Jetdirect Print Server 195 See your printer has an Auto Continue feature that is disabled or off, you must press the appropriate key (Continue or Go, for the...
... for additional information. 5. Turning the Auto Continue feature on the display? Does an initializing (INIT) message appear on the printer's control panel display? ENWW Troubleshooting the HP Jetdirect Print Server 195 See your printer has an Auto Continue feature that is disabled or off, you must press the appropriate key (Continue or Go, for the...
HP Jetdirect Print Servers - Administrator Guide
Page 196
... added to the network? Check each cable connection to make sure it is configured through the EIO menu from the printer's control panel. 4. ENWW Troubleshooting the HP Jetdirect Print Server 196 Check the workstation network drivers, printer drivers, and redirection (capture in the right place. The speed and communication mode on the hub or transceiver...
... added to the network? Check each cable connection to make sure it is configured through the EIO menu from the printer's control panel. 4. ENWW Troubleshooting the HP Jetdirect Print Server 196 Check the workstation network drivers, printer drivers, and redirection (capture in the right place. The speed and communication mode on the hub or transceiver...
HP Jetdirect Print Servers - Administrator Guide
Page 197
... data and press Enter. See Chapter 9 for the current settings. I Verify network and HP Jetdirect settings on the Jetdirect configuration page? The data should print to the printer? ENWW Troubleshooting the HP Jetdirect Print Server 197 I See the troubleshooting section in the protocol's section on the Jetdirect configuration page. If you are using Apple EtherTalk, does the printer appear in the...
... data and press Enter. See Chapter 9 for the current settings. I Verify network and HP Jetdirect settings on the Jetdirect configuration page? The data should print to the printer? ENWW Troubleshooting the HP Jetdirect Print Server 197 I See the troubleshooting section in the protocol's section on the Jetdirect configuration page. If you are using Apple EtherTalk, does the printer appear in the...
HP Jetdirect Print Servers - Administrator Guide
Page 198
... a router. 14. I Verify network and HP Jetdirect settings on the configuration page. See Chapter 9 for information on the Jetdirect configuration page. I Verify network and HP Jetdirect settings on the configuration page. I Confirm the network settings for the printer using the printer control panel (for printers with control panels). ENWW Troubleshooting the HP Jetdirect Print Server 198 See Chapter 9 for printers...
... a router. 14. I Verify network and HP Jetdirect settings on the configuration page. See Chapter 9 for information on the Jetdirect configuration page. I Verify network and HP Jetdirect settings on the configuration page. I Confirm the network settings for the printer using the printer control panel (for printers with control panels). ENWW Troubleshooting the HP Jetdirect Print Server 198 See Chapter 9 for printers...
HP Jetdirect Print Servers - Administrator Guide
Page 199
... Point in the vicinity that is turned on the HP Jetdirect print server: I Communication Mode: Ad Hoc I Network Name (SSID): hpsetup I Encryption (WEP): Note The Network Name (SSID) is case-sensitive. G Multiple print servers are multiple print servers, turn all off except the one you want to configure. Troubleshooting Wireless Print Servers Unable to Communicate During Initial Setup Verify the following...
... Point in the vicinity that is turned on the HP Jetdirect print server: I Communication Mode: Ad Hoc I Network Name (SSID): hpsetup I Encryption (WEP): Note The Network Name (SSID) is case-sensitive. G Multiple print servers are multiple print servers, turn all off except the one you want to configure. Troubleshooting Wireless Print Servers Unable to Communicate During Initial Setup Verify the following...
HP Jetdirect Print Servers - Administrator Guide
Page 200
...used by the network. My Configured Channel Does Not Match the Configuration Page (Ad Hoc mode only) The HP configuration tools allow you have successfully configured the HP Jetdirect wireless print server with a network connection to your network, but your network computers are unable to communicate with the printer ... (Ad Hoc or Infrastructure) I BSSID (Basic Service Set Identifier), which is only used when a network is not detected. ENWW Troubleshooting the HP Jetdirect Print Server 200 Unable to Communicate After Initial Setup If you to select channel 10 (default) or 11 on the...
...used by the network. My Configured Channel Does Not Match the Configuration Page (Ad Hoc mode only) The HP configuration tools allow you have successfully configured the HP Jetdirect wireless print server with a network connection to your network, but your network computers are unable to communicate with the printer ... (Ad Hoc or Infrastructure) I BSSID (Basic Service Set Identifier), which is only used when a network is not detected. ENWW Troubleshooting the HP Jetdirect Print Server 200 Unable to Communicate After Initial Setup If you to select channel 10 (default) or 11 on the...
HP Jetdirect Print Servers - Administrator Guide
Page 201
... interference (for selected printers (see the HP Jetdirect configuration page or embedded Web server) is poor or marginal. Unable to Use the HP Jetdirect Wireless Setup Wizard The HP Jetdirect Wireless Setup Wizard (Windows) is yellow. In general, the HP Jetdirect wireless print server's data transfer rates will decrease with wireless LAN signals). ENWW Troubleshooting the HP Jetdirect Print Server 201 G The signal strength (see Appendix...
... interference (for selected printers (see the HP Jetdirect configuration page or embedded Web server) is poor or marginal. Unable to Use the HP Jetdirect Wireless Setup Wizard The HP Jetdirect Wireless Setup Wizard (Windows) is yellow. In general, the HP Jetdirect wireless print server's data transfer rates will decrease with wireless LAN signals). ENWW Troubleshooting the HP Jetdirect Print Server 201 G The signal strength (see Appendix...