Troubleshooting Guide
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Part Number: 375445-403 October 2011 Edition: 12 HP assumes you are qualified in products with hazardous energy levels. HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in the servicing of troubleshooting for HP ProLiant G7 and earlier servers. This document is intended for the person who installs, administers, and troubleshoots servers or server blades.
Part Number: 375445-403 October 2011 Edition: 12 HP assumes you are qualified in products with hazardous energy levels. HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in the servicing of troubleshooting for HP ProLiant G7 and earlier servers. This document is intended for the person who installs, administers, and troubleshoots servers or server blades.
Troubleshooting Guide
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HP shall not be construed as constituting an additional warranty. AMD is subject to change without notice. registered trademarks of Advanced Micro Devices, Inc. Intel and ... Corporation in the express warranty statements accompanying such products and services. © Copyright 2004, 2011 Hewlett-Packard Development Company, L.P. Nothing herein should be liable for HP products and services are U.S. The only warranties for technical or editorial errors or omissions contained herein. The information contained herein is a trademark of Microsoft Corporation...
HP shall not be construed as constituting an additional warranty. AMD is subject to change without notice. registered trademarks of Advanced Micro Devices, Inc. Intel and ... Corporation in the express warranty statements accompanying such products and services. © Copyright 2004, 2011 Hewlett-Packard Development Company, L.P. Nothing herein should be liable for HP products and services are U.S. The only warranties for technical or editorial errors or omissions contained herein. The information contained herein is a trademark of Microsoft Corporation...
Troubleshooting Guide
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...375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 ... LED combinations ...22 Hot-plug SCSI hard drive LED combinations 22 SAS and SATA hard drive LED combinations 22 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 23 Diagnostic flowcharts ...24 Troubleshooting flowcharts ...24 Troubleshooting flowchart reference websites 24...
...375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 ... LED combinations ...22 Hot-plug SCSI hard drive LED combinations 22 SAS and SATA hard drive LED combinations 22 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 23 Diagnostic flowcharts ...24 Troubleshooting flowcharts ...24 Troubleshooting flowchart reference websites 24...
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...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ...stepping with Intel® processors 87 Unsupported processor stepping with AMD processors 87 HP resources for troubleshooting 88 Online resources ...88 HP Technical Support website...88 HP Guided Troubleshooting website 88 Server documentation ...88 White papers ...88 Service notifications, advisories, and notices 88...
...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ...stepping with Intel® processors 87 Unsupported processor stepping with AMD processors 87 HP resources for troubleshooting 88 Online resources ...88 HP Technical Support website...88 HP Guided Troubleshooting website 88 Server documentation ...88 White papers ...88 Service notifications, advisories, and notices 88...
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... and configuration information (for factory-installed operating systems)......... 91 Server configuration information ...91 Installation and configuration information for the server setup software 91 Software installation and configuration of the server 91 iLO information ...91 Management of the server...91 Installation and configuration information for the server management system 92 Fault tolerance, security, care and maintenance...
... and configuration information (for factory-installed operating systems)......... 91 Server configuration information ...91 Installation and configuration information for the server setup software 91 Software installation and configuration of the server 91 iLO information ...91 Management of the server...91 Installation and configuration information for the server management system 92 Fault tolerance, security, care and maintenance...
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Uncorrectable Memory Error (Slot X, Memory Module Y 176 HP BladeSystem p-Class infrastructure error codes 176 Server blade management module error codes 177 Power management module error codes 180 Port 85 codes and iLO messages ...181 Troubleshooting the...: 4140 ...185 Message ID: 4141 ...185 Message ID: 4169 ...185 Message ID: 4190 ...185 Contacting HP ...187 Contacting HP technical support or an authorized reseller 187 Customer self repair ...187 Server information you need...187 Operating system information you need ...188 Microsoft® operating systems...188 Linux operating systems ...
Uncorrectable Memory Error (Slot X, Memory Module Y 176 HP BladeSystem p-Class infrastructure error codes 176 Server blade management module error codes 177 Power management module error codes 180 Port 85 codes and iLO messages ...181 Troubleshooting the...: 4140 ...185 Message ID: 4141 ...185 Message ID: 4169 ...185 Message ID: 4190 ...185 Contacting HP ...187 Contacting HP technical support or an authorized reseller 187 Customer self repair ...187 Server information you need...187 Operating system information you need ...188 Microsoft® operating systems...188 Linux operating systems ...
Troubleshooting Guide
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...'s new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller (on page 46)... (on page 72) • Updated Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page 86) • Added or updated ...
...'s new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller (on page 46)... (on page 72) • Updated Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page 86) • Added or updated ...
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...of the HP ProLiant Servers Troubleshooting Guide, part number 375445-402, included the following additions and updates: • Updated the HP ProLiant 100 Series Server troubleshooting information (on page 13) section to provide troubleshooting information for the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server. •...codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started ...
...of the HP ProLiant Servers Troubleshooting Guide, part number 375445-402, included the following additions and updates: • Updated the HP ProLiant 100 Series Server troubleshooting information (on page 13) section to provide troubleshooting information for the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server. •...codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started ...
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... messages: o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the... 28). • Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page 50...
... messages: o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the... 28). • Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page 50...
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...123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on page 23)...and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (...
...123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on page 23)...and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (...
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...174; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22...on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI...
...174; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22...on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI...
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... loose connections, outdated firmware, and other than the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server, see the respective server user guides. Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for troubleshooting information on page 88) Getting started 13 For troubleshooting information on HP ProLiant 100 Series Servers other issues. The section contains a series of this...
... loose connections, outdated firmware, and other than the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server, see the respective server user guides. Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for troubleshooting information on page 88) Getting started 13 For troubleshooting information on HP ProLiant 100 Series Servers other issues. The section contains a series of this...
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...HP BladeSystem p-Class infrastructure error codes" on page 176) o Port 85 codes and iLO messages (on page 14). 2. Review the important safety information (on page 181) Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the Important Safety Information document provided with the safety information in the server... documentation before troubleshooting the server. IMPORTANT: This guide provides information for multiple servers. Use the Start diagnosis flowchart (on page 26) to ...
...HP BladeSystem p-Class infrastructure error codes" on page 176) o Port 85 codes and iLO messages (on page 14). 2. Review the important safety information (on page 181) Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the Important Safety Information document provided with the safety information in the server... documentation before troubleshooting the server. IMPORTANT: This guide provides information for multiple servers. Use the Start diagnosis flowchart (on page 26) to ...
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...is a single-rack installation. • The racks are detailed to allow the surface to cool before touching. This symbol on or pinched by HP should attempt to any printed wiring board. Because of the complexity of power. WARNING: To reduce the risk of electric shock hazards. Getting ... are coupled together in lb This symbol indicates that the equipment is easily accessible at all power cords to completely disconnect power from the server. This symbol indicates the presence of electric shock or damage to the equipment: • Do not disable the power cord grounding plug....
...is a single-rack installation. • The racks are detailed to allow the surface to cool before touching. This symbol on or pinched by HP should attempt to any printed wiring board. Because of the complexity of power. WARNING: To reduce the risk of electric shock hazards. Getting ... are coupled together in lb This symbol indicates that the equipment is easily accessible at all power cords to completely disconnect power from the server. This symbol indicates the presence of electric shock or damage to the equipment: • Do not disable the power cord grounding plug....
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... the strap snug against the skin. • Use heel straps, toe straps, or boot straps at the front and back of the server. For more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by transporting and storing...or circuitry. • Always be properly grounded when touching a static-sensitive component or assembly. CAUTION: The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any of the suggested equipment for grounding. Getting started 16...
... the strap snug against the skin. • Use heel straps, toe straps, or boot straps at the front and back of the server. For more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by transporting and storing...or circuitry. • Always be properly grounded when touching a static-sensitive component or assembly. CAUTION: The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any of the suggested equipment for grounding. Getting started 16...
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... occur? • What has been changed since the time the server was working? • Did you will be useful: • Run HP Insight Diagnostics (on page 88) for server-specific information. Power down the server. 5. Do not disconnect the printer if you have access to ... and versions of SmartStart from the HP website (http://www.hp.com/servers/smartstart). Download the current version of all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Exit the operating system. Power down the server and peripheral devices if you recently ...
... occur? • What has been changed since the time the server was working? • Did you will be useful: • Run HP Insight Diagnostics (on page 88) for server-specific information. Power down the server. 5. Do not disconnect the printer if you have access to ... and versions of SmartStart from the HP website (http://www.hp.com/servers/smartstart). Download the current version of all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Exit the operating system. Power down the server and peripheral devices if you recently ...
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... processor or processor socket on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool, and specific steps are damaged, you may be asked to break the server down to the minimum configuration, uninstall...If the contacts inside the processor socket. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Getting started 18...
... processor or processor socket on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool, and specific steps are damaged, you may be asked to break the server down to the minimum configuration, uninstall...If the contacts inside the processor socket. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Getting started 18...
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... information on updating firmware, see "Subscriber's Choice (on : o The HP ProLiant Firmware Maintenance CD or DVD o The HP Smart Update Firmware DVD o The HP website (http://www.hp.com/support) • The most recent version of a particular server or option firmware from the HP website (http://www.hp.com/support) • Components for option firmware updates available from...
... information on updating firmware, see "Subscriber's Choice (on : o The HP ProLiant Firmware Maintenance CD or DVD o The HP Smart Update Firmware DVD o The HP website (http://www.hp.com/support) • The most recent version of a particular server or option firmware from the HP website (http://www.hp.com/support) • Components for option firmware updates available from...
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...hard drive is used, install it in the bay with the slot. • To align and seat the DIMM, use two fingers to the server, observe the following general guidelines: • The system automatically sets all SCSI IDs. • If only one hard drive is used, install ...8226; Avoid electrostatic discharge (on the sides of the DIMM. • Never bend or flex the DIMM. For more information, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&jumpid=reg_R1002_USEN). When handling a DIMM, observe the following guidelines: •...
...hard drive is used, install it in the bay with the slot. • To align and seat the DIMM, use two fingers to the server, observe the following general guidelines: • The system automatically sets all SCSI IDs. • If only one hard drive is used, install ...8226; Avoid electrostatic discharge (on the sides of the DIMM. • Never bend or flex the DIMM. For more information, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&jumpid=reg_R1002_USEN). When handling a DIMM, observe the following guidelines: •...
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Removing a drive may cause data loss in HP SIM • The drive firmware is spinning up during the POST sequence. Do not remove the drive. One or more of the following conditions may ... the same drive array. Do not remove the drive. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the server is rebuilding or undergoing capacity expansion. Do not remove the drive. If the array is configured for this drive. One or more of the following...
Removing a drive may cause data loss in HP SIM • The drive firmware is spinning up during the POST sequence. Do not remove the drive. One or more of the following conditions may ... the same drive array. Do not remove the drive. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the server is rebuilding or undergoing capacity expansion. Do not remove the drive. If the array is configured for this drive. One or more of the following...