Compaq Reference Guide Deskpro 4000 and Deskpro 6000 Series of Personal Computers
Page 17
... height) Optional PD-CD Drive, CD-ROM drive, diskette drive, tape drive, or hard drive (5.25-inch, half height) Optional PD-CD Drive, CD-ROM drive, diskette drive, tape drive, or hard drive (5.25-inch, half height) To verify which mass storage devices are installed in your computer, run Compaq Diagnostics for more information.
... height) Optional PD-CD Drive, CD-ROM drive, diskette drive, tape drive, or hard drive (5.25-inch, half height) Optional PD-CD Drive, CD-ROM drive, diskette drive, tape drive, or hard drive (5.25-inch, half height) To verify which mass storage devices are installed in your computer, run Compaq Diagnostics for more information.
Compaq Reference Guide Deskpro 4000 and Deskpro 6000 Series of Personal Computers
Page 158
... menu offers the following options: t Computer Setup t Computer Checkup (TEST) t View System Information (INSPECT) t Create a Diagnostics Diskette t Exit Computer Setup The main screen of the Compaq logo screen, press the F10 key. If you do not press the F10 key while the message is displayed, you install a non-plug and play ...
... menu offers the following options: t Computer Setup t Computer Checkup (TEST) t View System Information (INSPECT) t Create a Diagnostics Diskette t Exit Computer Setup The main screen of the Compaq logo screen, press the F10 key. If you do not press the F10 key while the message is displayed, you install a non-plug and play ...
Compaq Reference Guide Deskpro 4000 and Deskpro 6000 Series of Personal Computers
Page 166
... make a backup copy of modem installed s Graphics details s Windows WIN.INI file details Create a Diagnostics Diskette Create a Diagnostics Diskette allows you to back up the diagnostics software preinstalled on your computer onto diskette. Compaq strongly recommends that you 've made. 8-10 Using Compaq Utilities INSPECT provides the following information about the system's operating environment: s Contents of the operating...
... make a backup copy of modem installed s Graphics details s Windows WIN.INI file details Create a Diagnostics Diskette Create a Diagnostics Diskette allows you to back up the diagnostics software preinstalled on your computer onto diskette. Compaq strongly recommends that you 've made. 8-10 Using Compaq Utilities INSPECT provides the following information about the system's operating environment: s Contents of the operating...
Compaq Reference Guide Deskpro 4000 and Deskpro 6000 Series of Personal Computers
Page 176
...and modify the network controller memory value. Reinstall the network drivers, using your Compaq authorized service provider. continued 9-10 Troubleshooting The files containing the network drivers are ...not loaded, or driver parameters do not match current configuration. Contact your backup diskettes. Run Computer Setup and modify the network controller memory value. There is attached ...controller memory value. Verify that the cable is a problem with an expansion board. Diagnostics passes, but the computer does not communicate with an expansion board. Network controller ...
...and modify the network controller memory value. Reinstall the network drivers, using your Compaq authorized service provider. continued 9-10 Troubleshooting The files containing the network drivers are ...not loaded, or driver parameters do not match current configuration. Contact your backup diskettes. Run Computer Setup and modify the network controller memory value. There is attached ...controller memory value. Verify that the cable is a problem with an expansion board. Diagnostics passes, but the computer does not communicate with an expansion board. Network controller ...
Deskpro Personal Computers Service Reference Guide
Page 5
... ...2-6 2.2.2 Computer Checkup (TEST 2-6 2.2.3 View System Information (INSPECT 2-6 Using Computer Checkup (TEST) or View System Information (INSPECT 2-7 2.2.4 Enhanced Compaq Insight Personal Edition (Windows 2-8 Using Compaq Insight Personal Edition 2-8 Running Diagnostic Tests 2-9 2.3 Protecting Your Software 2-9 2.3.1 Ordering Backup Diskettes 2-9 2.3.2 Compaq Restore CD 2-10 2.4 Unique Universal Identification (UUID 2-10 chapter 3 Intelligent Manageability 3.1 Initial Configuration and Deployment 3-1 3.1.1 Remote System Installation...
... ...2-6 2.2.2 Computer Checkup (TEST 2-6 2.2.3 View System Information (INSPECT 2-6 Using Computer Checkup (TEST) or View System Information (INSPECT 2-7 2.2.4 Enhanced Compaq Insight Personal Edition (Windows 2-8 Using Compaq Insight Personal Edition 2-8 Running Diagnostic Tests 2-9 2.3 Protecting Your Software 2-9 2.3.1 Ordering Backup Diskettes 2-9 2.3.2 Compaq Restore CD 2-10 2.4 Unique Universal Identification (UUID 2-10 chapter 3 Intelligent Manageability 3.1 Initial Configuration and Deployment 3-1 3.1.1 Remote System Installation...
Deskpro Personal Computers Service Reference Guide
Page 13
...system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. You can also be necessary when you add or remove hardware.... other security features. Establish and manage energy-saving timeouts. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Deskpro Service Reference Guide 2-1 If a POST error occurs, the error is entered. Select ... to 30 days); Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable...
...system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. You can also be necessary when you add or remove hardware.... other security features. Establish and manage energy-saving timeouts. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Deskpro Service Reference Guide 2-1 If a POST error occurs, the error is entered. Select ... to 30 days); Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable...
Deskpro Personal Computers Service Reference Guide
Page 14
...password that you now want applied, select Ignore Changes and Exit. This option will restore the original system defaults. 2-2 Setup Utilities and Diagnostic Features Turn on or restart the computer. When the F10 Setup message appears in the Computer Setup Utilities menu: File, Storage, Security, ...Down Æ Restart the Computer. 2. 2.1.1 Enter the Asset Tag or property identification number assigned by saving system configuration information on diskette and restoring it on one or more computers. Press Enter to bypass the title screen, if necessary. ✎ If you do not...
...password that you now want applied, select Ignore Changes and Exit. This option will restore the original system defaults. 2-2 Setup Utilities and Diagnostic Features Turn on or restart the computer. When the F10 Setup message appears in the Computer Setup Utilities menu: File, Storage, Security, ...Down Æ Restart the Computer. 2. 2.1.1 Enter the Asset Tag or property identification number assigned by saving system configuration information on diskette and restoring it on one or more computers. Press Enter to bypass the title screen, if necessary. ✎ If you do not...
Deskpro Personal Computers Service Reference Guide
Page 18
...-Based ✎ The following section applies only to use the computer. To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB diskettes), run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting a new device. Save, print, or...
...-Based ✎ The following section applies only to use the computer. To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB diskettes), run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting a new device. Save, print, or...
Deskpro Personal Computers Service Reference Guide
Page 19
...displayed by Compaq; Follow the instructions on errors, or to stop on the screen as the diagnostic tests are installed properly. 3. Verify that any new devices are run TEST or INSPECT, you have created. See Section 2.2.1, "Create a Diagnostics Diskette," for Windows...Computer Checkup (TEST) or View System Information (INSPECT). devices from other manufacturers may vary slightly from the diagnostics diskette you must create a diagnostics diskette. Deskpro Service Reference Guide 2-7 Select the option to bypass the title screen, if necessary. 2. This utility will...
...displayed by Compaq; Follow the instructions on errors, or to stop on the screen as the diagnostic tests are installed properly. 3. Verify that any new devices are run TEST or INSPECT, you have created. See Section 2.2.1, "Create a Diagnostics Diskette," for Windows...Computer Checkup (TEST) or View System Information (INSPECT). devices from other manufacturers may vary slightly from the diagnostics diskette you must create a diagnostics diskette. Deskpro Service Reference Guide 2-7 Select the option to bypass the title screen, if necessary. 2. This utility will...
Deskpro Personal Computers Service Reference Guide
Page 21
... the computer, or you should keep a backup copy of all diskette purchases. Some tests require interaction and will prompt you need to contact your version of Compaq Insight Personal Edition includes diagnostic testing utilities, four tabs will appear next to have the serial ...the original system software. For a list of the following the recommended actions, you select. Test Status is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to the operating system or backup utility documentation for all system software, applications, and...
... the computer, or you should keep a backup copy of all diskette purchases. Some tests require interaction and will prompt you need to contact your version of Compaq Insight Personal Edition includes diagnostic testing utilities, four tabs will appear next to have the serial ...the original system software. For a list of the following the recommended actions, you select. Test Status is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to the operating system or backup utility documentation for all system software, applications, and...
Deskpro Personal Computers Service Reference Guide
Page 62
...;Are all diskettes from the diskette drives before running any of the necessary device drivers installed? Have all printer drivers been installed for troubleshooting the computer without using the diagnostics. Deskpro Service Reference Guide F-1 F appendix TROUBLESHOOTING WITHOUT DIAGNOSTICS Preliminary Checklist This...Reconfigure the computer after installing a non Plug and Play expansion board or other option, such as a diskette drive. Are all of the diagnostic utilities: Are the computer and monitor connected to a working electrical outlet? Is the computer...
...;Are all diskettes from the diskette drives before running any of the necessary device drivers installed? Have all printer drivers been installed for troubleshooting the computer without using the diagnostics. Deskpro Service Reference Guide F-1 F appendix TROUBLESHOOTING WITHOUT DIAGNOSTICS Preliminary Checklist This...Reconfigure the computer after installing a non Plug and Play expansion board or other option, such as a diskette drive. Are all of the diagnostic utilities: Are the computer and monitor connected to a working electrical outlet? Is the computer...
Deskpro Personal Computers Service Reference Guide
Page 65
... used with energy saver features enabled. Press any key or move the monitors apart to light the screen. 3. continued F-4 Troubleshooting Without Diagnostics Screen save has been initiated. The cable connections are wrong. Check the cable connection from the monitor to the computer and to the ...3. Monitor is not turned on and the monitor light is securely connected to External. 8. Ensure that the video cable is not on the diskette included in FailSafe Boot Block mode (indicated by one other's magnetic field. 3. Install the correct display drivers on . In a two-monitor...
... used with energy saver features enabled. Press any key or move the monitors apart to light the screen. 3. continued F-4 Troubleshooting Without Diagnostics Screen save has been initiated. The cable connections are wrong. Check the cable connection from the monitor to the computer and to the ...3. Monitor is not turned on and the monitor light is securely connected to External. 8. Ensure that the video cable is not on the diskette included in FailSafe Boot Block mode (indicated by one other's magnetic field. 3. Install the correct display drivers on . In a two-monitor...
Deskpro Personal Computers Service Reference Guide
Page 67
...is listed, the probable cause is not bootable. Check drive jumper settings. Insert a bootable diskette into the diskette drive and restart the computer. 3. F-6 Troubleshooting Without Diagnostics Alternatively, before running the test, you can print this log to a local printer or ... a newly installed device. See reconfiguration directions in Computer Setup. Remove the diskette from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive ...
...is listed, the probable cause is not bootable. Check drive jumper settings. Insert a bootable diskette into the diskette drive and restart the computer. 3. F-6 Troubleshooting Without Diagnostics Alternatively, before running the test, you can print this log to a local printer or ... a newly installed device. See reconfiguration directions in Computer Setup. Remove the diskette from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive ...
Deskpro Personal Computers Service Reference Guide
Page 77
..., 2-9 broken key icon, 3-4 C Computer Checkup (TEST), 2-6 Computer Setup replicating, 3-13 Computer Setup Utilities using, 2-2 D device drivers install or upgrade, 1-2 diagnostic tests, 2-9 diagnostics diskette, 2-6 E emergency repair diskette, 1-2 Enhanced Compaq Insight Personal Edition, 2-8 Enhanced Support Software CD, 3-14 error checking and correcting (ECC) fault prediction, 3-8 prefailure warranty, 3-8 F FailSafe Boot Block ROM, 3-10 FailSafe key, 3-7 fault ...
..., 2-9 broken key icon, 3-4 C Computer Checkup (TEST), 2-6 Computer Setup replicating, 3-13 Computer Setup Utilities using, 2-2 D device drivers install or upgrade, 1-2 diagnostic tests, 2-9 diagnostics diskette, 2-6 E emergency repair diskette, 1-2 Enhanced Compaq Insight Personal Edition, 2-8 Enhanced Support Software CD, 3-14 error checking and correcting (ECC) fault prediction, 3-8 prefailure warranty, 3-8 F FailSafe Boot Block ROM, 3-10 FailSafe key, 3-7 fault ...
Software Reference Guide for the Compaq Deskpro Family of Personal Computers
Page 4
... Windows NT Workstation 4.0 Over a Network 1-2 Installing or Upgrading Device Drivers 1-2 Creating an Emergency Repair Diskette 1-3 Using the Emergency Repair Diskette 1-3 Registration...1-4 chapter 2 Compaq Software Software...2-1 Compaq Computer Setup Utilities and Diagnostic Features 2-2 Computer Setup Utilities...2-2 Using Computer Setup Utilities 2-3 Computer Diagnostics ...2-9 Create a Diagnostics Diskette 2-9 Computer Checkup (TEST 2-9 View System Information (INSPECT 2-10 Using Computer Checkup (TEST) or View...
... Windows NT Workstation 4.0 Over a Network 1-2 Installing or Upgrading Device Drivers 1-2 Creating an Emergency Repair Diskette 1-3 Using the Emergency Repair Diskette 1-3 Registration...1-4 chapter 2 Compaq Software Software...2-1 Compaq Computer Setup Utilities and Diagnostic Features 2-2 Computer Setup Utilities...2-2 Using Computer Setup Utilities 2-3 Computer Diagnostics ...2-9 Create a Diagnostics Diskette 2-9 Computer Checkup (TEST 2-9 View System Information (INSPECT 2-10 Using Computer Checkup (TEST) or View...
Software Reference Guide for the Compaq Deskpro Family of Personal Computers
Page 13
... Utilities and Diagnostic Features Compaq Computer Setup Utilities and diagnostic features provide information you will need about the operating environment of the devices installed on the computer are recognized by the system and functioning properly....t periodically Full Boot (from Compaq Customer Support. s Enable Quick Boot, which may be necessary when you need assistance from every 1 to 30 days); s Modify the boot order of the diagnostic tests run all of the computer. s To determine if all of bootable devices such as hard drives, diskette drives, CD-ROM drives, DVD...
... Utilities and Diagnostic Features Compaq Computer Setup Utilities and diagnostic features provide information you will need about the operating environment of the devices installed on the computer are recognized by the system and functioning properly....t periodically Full Boot (from Compaq Customer Support. s Enable Quick Boot, which may be necessary when you need assistance from every 1 to 30 days); s Modify the boot order of the diagnostic tests run all of the computer. s To determine if all of bootable devices such as hard drives, diskette drives, CD-ROM drives, DVD...
Software Reference Guide for the Compaq Deskpro Family of Personal Computers
Page 20
... or Windows NT operating system: Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. Create a Diagnostics Diskette Deskpro EP Series, Deskpro EN Series, and Deskpro EN Series, Small Form Factor To create a bootable, DOS-based Diagnostic Diskette, * run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting...
... or Windows NT operating system: Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. Create a Diagnostics Diskette Deskpro EP Series, Deskpro EN Series, and Deskpro EN Series, Small Form Factor To create a bootable, DOS-based Diagnostic Diskette, * run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting...
Software Reference Guide for the Compaq Deskpro Family of Personal Computers
Page 21
...INSPECT includes: s Contents of the operating system startup files s Current memory configuration s ROM versions s Type of processor and coprocessor s Diskette, CD-ROM, DVD-ROM, tape, or hard drives installed s Active printer and communications interfaces s Modem type installed s Graphics settings ...placing a call to the Compaq Customer Support Center. You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center. s To assist your Compaq authorized dealer, reseller, or service provider in Compaq Diagnostics for testing.
...INSPECT includes: s Contents of the operating system startup files s Current memory configuration s ROM versions s Type of processor and coprocessor s Diskette, CD-ROM, DVD-ROM, tape, or hard drives installed s Active printer and communications interfaces s Modem type installed s Graphics settings ...placing a call to the Compaq Customer Support Center. You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center. s To assist your Compaq authorized dealer, reseller, or service provider in Compaq Diagnostics for testing.
Software Reference Guide for the Compaq Deskpro Family of Personal Computers
Page 22
... TEST correctly detected the devices installed. t If the list is incorrect, be detected. Select one of the following from the diagnostics diskette you have created. You can choose attended or unattended testing, decide to stop on each device with a minimal number of prompts... a Diagnostics Diskette" for instructions. 1. When running TEST: 1. Select the option to bypass the title screen, if necessary. 2. Using Computer Checkup (TEST) or View System Information (INSPECT) Before you run the tests, to stop on to print or file a log of errors. Reboot your Compaq authorized ...
... TEST correctly detected the devices installed. t If the list is incorrect, be detected. Select one of the following from the diagnostics diskette you have created. You can choose attended or unattended testing, decide to stop on each device with a minimal number of prompts... a Diagnostics Diskette" for instructions. 1. When running TEST: 1. Select the option to bypass the title screen, if necessary. 2. Using Computer Checkup (TEST) or View System Information (INSPECT) Before you run the tests, to stop on to print or file a log of errors. Reboot your Compaq authorized ...
Software Reference Guide for the Compaq Deskpro Family of Personal Computers
Page 55
..., 3-5, 3-12 Compaq Diagnostics for Windows, 2- 12 Compaq Insight Manager and the Insight Management Agents, 3-26 Compaq Insight Personal Edition, 2-12 Compaq Integrated Software, 3-25 Compaq Management Solutions Partners Program, 3-27 Compaq Restore CD, 2-16 Complete Test, 2-14 Computer Checkup (TEST), 2-9 using, 2-11 Computer Setup replicating, 3-21 Computer Setup Utilities, 2-2 using, 2-3 Create a Diagnostics Diskette, 2-9 Custom Test, 2-14 D delimiter characters, 3-8 Desktop Management...
..., 3-5, 3-12 Compaq Diagnostics for Windows, 2- 12 Compaq Insight Manager and the Insight Management Agents, 3-26 Compaq Insight Personal Edition, 2-12 Compaq Integrated Software, 3-25 Compaq Management Solutions Partners Program, 3-27 Compaq Restore CD, 2-16 Complete Test, 2-14 Computer Checkup (TEST), 2-9 using, 2-11 Computer Setup replicating, 3-21 Computer Setup Utilities, 2-2 using, 2-3 Create a Diagnostics Diskette, 2-9 Custom Test, 2-14 D delimiter characters, 3-8 Desktop Management...