Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 14
... other individual sending the message, and the telephone number of the equipment. If you to make changes to the telephone company if you in the "Troubleshooting" section of the transmission, the date and time it is provided. For earlier products, the REN is separately shown on the first page of the...
... other individual sending the message, and the telephone number of the equipment. If you to make changes to the telephone company if you in the "Troubleshooting" section of the transmission, the date and time it is provided. For earlier products, the REN is separately shown on the first page of the...
Warranty
Page 14
....-Sat. 9 a.m.-9 p.m. Hours are preinstalled on your computer. New Zealand: HP: 0 800 441 147 Compaq: 0 800 113 694 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) ...then click Help and Support. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help with hardware.... 9 a.m.-6 p.m., Sat. 9 a.m.-1 p.m. Where to Register! The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including ...
....-Sat. 9 a.m.-9 p.m. Hours are preinstalled on your computer. New Zealand: HP: 0 800 441 147 Compaq: 0 800 113 694 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) ...then click Help and Support. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help with hardware.... 9 a.m.-6 p.m., Sat. 9 a.m.-1 p.m. Where to Register! The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including ...
Warranty and Support
Page 7
... ship with : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to Check Warranty and Support Entitlement Please check http://www.hp.com/support for HP software. advanced feature support for warranty, service... with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on options • Operating system • Third-party hardware or software • ...
... ship with : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to Check Warranty and Support Entitlement Please check http://www.hp.com/support for HP software. advanced feature support for warranty, service... with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on options • Operating system • Third-party hardware or software • ...
Warranty and Support
Page 17
...phone numbers. 3 If you think you can search for the support page for product information, driver updates, troubleshooting, and much more . 5 If you call HP Customer Care, toll-free, by phone, 24 hours ...a day, seven days a week in English, Spanish (U.S. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. only), and French...Documentation is also available at : HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have not solved the problem, call , please have a hardware issue...
...phone numbers. 3 If you think you can search for the support page for product information, driver updates, troubleshooting, and much more . 5 If you call HP Customer Care, toll-free, by phone, 24 hours ...a day, seven days a week in English, Spanish (U.S. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. only), and French...Documentation is also available at : HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have not solved the problem, call , please have a hardware issue...
Warranty and Support Guide
Page 10
...and software questions. Cain Road Bracknell GB - Check the contents of -warranty products (U.K. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to contact HP Customer Care for computers bought from a BT land line, maximum...components are missing, you have questions about your software, contact or visit your computer. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help with qualified support specialists • Support phone numbers •...
...and software questions. Cain Road Bracknell GB - Check the contents of -warranty products (U.K. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to contact HP Customer Care for computers bought from a BT land line, maximum...components are missing, you have questions about your software, contact or visit your computer. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help with qualified support specialists • Support phone numbers •...
Getting Started Guide
Page 5
... 53 Keyboard indicators 54 Special keyboard buttons 54 Identifying Special Keyboard Buttons 55 Customizing the keyboard buttons 58 Keyboard Shortcuts 58 Wireless Mouse and Keyboard Troubleshooting 59 Synchronizing a wireless mouse and keyboard 59 Using the Mouse 61 Using the Mouse Buttons 62 Scrolling ...62 Autoscrolling 63 Panning...63 Changing Mouse Settings... pointer speed 64 Changing the double-click speed 64 Turning on the ClickLock option 64 Changing the scroll wheel speed 65 Wireless Mouse and Keyboard Troubleshooting 65 Table of Contents v
... 53 Keyboard indicators 54 Special keyboard buttons 54 Identifying Special Keyboard Buttons 55 Customizing the keyboard buttons 58 Keyboard Shortcuts 58 Wireless Mouse and Keyboard Troubleshooting 59 Synchronizing a wireless mouse and keyboard 59 Using the Mouse 61 Using the Mouse Buttons 62 Scrolling ...62 Autoscrolling 63 Panning...63 Changing Mouse Settings... pointer speed 64 Changing the double-click speed 64 Turning on the ClickLock option 64 Changing the scroll wheel speed 65 Wireless Mouse and Keyboard Troubleshooting 65 Table of Contents v
Getting Started Guide
Page 7
...-ray and HD Disc Drives 107 Using the Memory Card Reader 109 Media Insertion Guide 110 Understanding the Activity Light 113 Formatting a Memory Card 113 Troubleshooting the Memory Card Reader 114 Using the HP Personal Media Drive and HP Pocket Media Drive ...........115 Connecting the Drive 116 Inserting the Drive into... Bay 117 Locating the Drive and Assigning a Drive Letter 118 Using the Drive 119 Transferring files to another computer manually 119 Disconnecting the Drive 120 Troubleshooting the HP Media Drive 121 Table of Contents vii
...-ray and HD Disc Drives 107 Using the Memory Card Reader 109 Media Insertion Guide 110 Understanding the Activity Light 113 Formatting a Memory Card 113 Troubleshooting the Memory Card Reader 114 Using the HP Personal Media Drive and HP Pocket Media Drive ...........115 Connecting the Drive 116 Inserting the Drive into... Bay 117 Locating the Drive and Assigning a Drive Letter 118 Using the Drive 119 Transferring files to another computer manually 119 Disconnecting the Drive 120 Troubleshooting the HP Media Drive 121 Table of Contents vii
Getting Started Guide
Page 8
Playing CDs, DVDs, or VCDs 123 Playing Music CDs 123 Playing CDs with Windows Media Player 123 Playing DVDs ...124 Troubleshooting poor playback when playing DVDs 124 Using country/region codes 125 Playing DVDs with Windows Media Player 125 Using DVD Play to Play DVDs, Videos, ...
Playing CDs, DVDs, or VCDs 123 Playing Music CDs 123 Playing CDs with Windows Media Player 123 Playing DVDs ...124 Troubleshooting poor playback when playing DVDs 124 Using country/region codes 125 Playing DVDs with Windows Media Player 125 Using DVD Play to Play DVDs, Videos, ...
Getting Started Guide
Page 67
... will be closer to resynchronize the devices. 1 Plug the receiver into a USB port on the receiver, and hold it for response. Wireless Mouse and Keyboard Troubleshooting Synchronizing a wireless mouse and keyboard If the wireless mouse and keyboard do not respond, use this procedure to the mouse and keyboard. 2 Push the Connect...
... will be closer to resynchronize the devices. 1 Plug the receiver into a USB port on the receiver, and hold it for response. Wireless Mouse and Keyboard Troubleshooting Synchronizing a wireless mouse and keyboard If the wireless mouse and keyboard do not respond, use this procedure to the mouse and keyboard. 2 Push the Connect...
Getting Started Guide
Page 68
After the mouse connection is established, repeat the procedure with the keyboard: 1 Push the Connect button on the receiver, and hold it for 5 to 10 seconds until the blue light starts to the Troubleshooting and Maintenance Guide. 60 Getting Started (features vary by model) For additional mouse and keyboard troubleshooting tips, refer to flash. 2 Push and hold the Connect button (C) on the underside of the keyboard until the blue LED on the receiver stops flashing.
After the mouse connection is established, repeat the procedure with the keyboard: 1 Push the Connect button on the receiver, and hold it for 5 to 10 seconds until the blue light starts to the Troubleshooting and Maintenance Guide. 60 Getting Started (features vary by model) For additional mouse and keyboard troubleshooting tips, refer to flash. 2 Push and hold the Connect button (C) on the underside of the keyboard until the blue LED on the receiver stops flashing.
Getting Started Guide
Page 73
Wireless Mouse and Keyboard Troubleshooting If the wireless mouse and keyboard do not respond, see "Synchronizing a wireless mouse and keyboard" in the "Using the Keyboard" chapter to resynchronize the devices. ...
Wireless Mouse and Keyboard Troubleshooting If the wireless mouse and keyboard do not respond, see "Synchronizing a wireless mouse and keyboard" in the "Using the Keyboard" chapter to resynchronize the devices. ...
Getting Started Guide
Page 88
... to the maximum value. Check the sound cable connections. See "Connecting Headphones." Reconfigure the sound software for surround sound. If this is turned to the Troubleshooting and Maintenance Guide that the software program and sound software are properly configured. Resolving sound issues If you do not have sound from the speakers...
... to the maximum value. Check the sound cable connections. See "Connecting Headphones." Reconfigure the sound software for surround sound. If this is turned to the Troubleshooting and Maintenance Guide that the software program and sound software are properly configured. Resolving sound issues If you do not have sound from the speakers...
Getting Started Guide
Page 122
... of data that could be blocking a proper connection. If this happens, restart the computer. See "Formatting a Memory Card." 114 Getting Started (features vary by model) Troubleshooting the Memory Card Reader If you are bent, replace the memory card reader, or have a read /write switch is set to Write Enabled before you...
... of data that could be blocking a proper connection. If this happens, restart the computer. See "Formatting a Memory Card." 114 Getting Started (features vary by model) Troubleshooting the Memory Card Reader If you are bent, replace the memory card reader, or have a read /write switch is set to Write Enabled before you...
Getting Started Guide
Page 129
...HP Media Drive. Refer to : http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 121 Troubleshooting the HP Media Drive Microsoft updates Make sure you have the latest Microsoft operating system service packs and other Windows updates installed on your... installation instructions that the USB 2.0 card drivers are the most current available and are using by checking in the order listed: 1 Check to troubleshoot a drive problem. Drive does not appear on my computer Try the following solutions in the Device Manager window. For more information. The power...
...HP Media Drive. Refer to : http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 121 Troubleshooting the HP Media Drive Microsoft updates Make sure you have the latest Microsoft operating system service packs and other Windows updates installed on your... installation instructions that the USB 2.0 card drivers are the most current available and are using by checking in the order listed: 1 Check to troubleshoot a drive problem. Drive does not appear on my computer Try the following solutions in the Device Manager window. For more information. The power...
Getting Started Guide
Page 132
... drive that you experience poor playback, such as skipping, when playing DVDs with DVD Play or Power Cinema, try the following solutions in the window. Troubleshooting poor playback when playing DVDs If you have. 3 Use the controls in the window to see all available programs. Or If the dialog window does...
... drive that you experience poor playback, such as skipping, when playing DVDs with DVD Play or Power Cinema, try the following solutions in the window. Troubleshooting poor playback when playing DVDs If you have. 3 Use the controls in the window to see all available programs. Or If the dialog window does...
Getting Started Guide
Page 163
..., using 8, 42, 85 card reader, memory 109 carpal tunnel syndrome 43 CDs erasing rewritable 130 change the speed of the cursor 64 CompactFlash media 111 troubleshooting memory card reader 114 CompactFlash Type I 112 CompactFlash Type II 112 Index computer front-panel connectors 2 Help & Tools 34 setting up 1 transferring files 50 turning...
..., using 8, 42, 85 card reader, memory 109 carpal tunnel syndrome 43 CDs erasing rewritable 130 change the speed of the cursor 64 CompactFlash media 111 troubleshooting memory card reader 114 CompactFlash Type I 112 CompactFlash Type II 112 Index computer front-panel connectors 2 Help & Tools 34 setting up 1 transferring files 50 turning...
Getting Started Guide
Page 164
...connecting 6 digital camera connecting 4, 6 digital picture 109 digital video camera connecting to a computer 4 recording videos 133, 143 troubleshooting 5 digital video camera capture 143 discs drive compatibility 104 erasing rewritable 130 features and compatibility 105 documentation, onscreen 33 DV camera ... a LightScribe disc label 136 local area network (LAN) 8 M magicSpot 146 manuals storing 6 memory card reader card types 109 in-use light 113 troubleshooting 114 using 109 memory card, formatting 113 Memory Stick (MS) 111 Memory Stick (MS-Duo) 111 Memory Stick (MS-Pro Duo) 111 Memory Stick...
...connecting 6 digital camera connecting 4, 6 digital picture 109 digital video camera connecting to a computer 4 recording videos 133, 143 troubleshooting 5 digital video camera capture 143 discs drive compatibility 104 erasing rewritable 130 features and compatibility 105 documentation, onscreen 33 DV camera ... a LightScribe disc label 136 local area network (LAN) 8 M magicSpot 146 manuals storing 6 memory card reader card types 109 in-use light 113 troubleshooting 114 using 109 memory card, formatting 113 Memory Stick (MS) 111 Memory Stick (MS-Duo) 111 Memory Stick (MS-Pro Duo) 111 Memory Stick...
PC Troubleshooting
Page 3
Table of Contents PC Maintenance 1 Creating Data Backup Discs 1 Removing Unused Programs 1 Running the Disk Cleanup Program 1 Running the Disk Defragmenter Program 2 Checking for Hard Disk Drive Errors 2 Understanding Hard Disk Drive Space 2 Recommended Maintenance Schedule 3 Troubleshooting PC Problems 4 Audio ...4 Video ...5 CD and DVD Drives 5 Display (Monitor) ...7 Hard Disk Drive ...8 Hardware Installation 8 Internet Access...9 Keyboard and Mouse 11 Power ...12 Performance ...13 Miscellaneous ...14 PC Troubleshooting and Maintenance Guide iii
Table of Contents PC Maintenance 1 Creating Data Backup Discs 1 Removing Unused Programs 1 Running the Disk Cleanup Program 1 Running the Disk Defragmenter Program 2 Checking for Hard Disk Drive Errors 2 Understanding Hard Disk Drive Space 2 Recommended Maintenance Schedule 3 Troubleshooting PC Problems 4 Audio ...4 Video ...5 CD and DVD Drives 5 Display (Monitor) ...7 Hard Disk Drive ...8 Hardware Installation 8 Internet Access...9 Keyboard and Mouse 11 Power ...12 Performance ...13 Miscellaneous ...14 PC Troubleshooting and Maintenance Guide iii
PC Troubleshooting
Page 5
PC Troubleshooting and Maintenance Guide 1 Running the Disk Cleanup Program The Disk Cleanup program frees up to..., verify your password. Depending on your disc burning software, you may take a long time, so select a time when the PC is on but not in the Recycle Bin). 3 Click OK to save the settings. 4 Click Start, All Programs, Accessories,... and then click Disk Cleanup. Creating Data Backup Discs You can use the CD or DVD burning software included on your PC to remove, and click the Change/Remove button. 4 Follow the onscreen instructions. If you do not have a password,...
PC Troubleshooting and Maintenance Guide 1 Running the Disk Cleanup Program The Disk Cleanup program frees up to..., verify your password. Depending on your disc burning software, you may take a long time, so select a time when the PC is on but not in the Recycle Bin). 3 Click OK to save the settings. 4 Click Start, All Programs, Accessories,... and then click Disk Cleanup. Creating Data Backup Discs You can use the CD or DVD burning software included on your PC to remove, and click the Change/Remove button. 4 Follow the onscreen instructions. If you do not have a password,...
PC Troubleshooting
Page 6
... Defragmenter. 4 In the Volume column, select the hard disk drive you want to defragment (typically C:), and then click Defragment. When the Desktop message appears, click Yes to continue in Safe Mode and run it unattended overnight. 1 Open the Windows Task Manager by Windows and the ... the Disk Defragmenter program again: 1 Click Start, Turn Off Computer, and then Restart. 2 Press the F8 key as soon as advertised. 2 PC Troubleshooting and Maintenance Guide When you may take a long time to complete. Close all the programs that you want to check, and click Properties. 3 In...
... Defragmenter. 4 In the Volume column, select the hard disk drive you want to defragment (typically C:), and then click Defragment. When the Desktop message appears, click Yes to continue in Safe Mode and run it unattended overnight. 1 Open the Windows Task Manager by Windows and the ... the Disk Defragmenter program again: 1 Click Start, Turn Off Computer, and then Restart. 2 Press the F8 key as soon as advertised. 2 PC Troubleshooting and Maintenance Guide When you may take a long time to complete. Close all the programs that you want to check, and click Properties. 3 In...