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ProLiant 5500 and 5500R Maintenance and Service Guide For use with Pentium II Xeon and Pentium III Xeon processor-based servers only Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002 Compaq Computer Corporation
ProLiant 5500 and 5500R Maintenance and Service Guide For use with Pentium II Xeon and Pentium III Xeon processor-based servers only Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002 Compaq Computer Corporation
Service Guide
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... agreement or nondisclosure agreement. This publication contains information protected by copyright. All rights reserved. Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office. Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Maintenance and Service Guide Second Edition (March 1999) Part Number...
... agreement or nondisclosure agreement. This publication contains information protected by copyright. All rights reserved. Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office. Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Maintenance and Service Guide Second Edition (March 1999) Part Number...
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iv Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Removal and Replacement Procedures continued Peripheral Board...2-30 Memory ...2-32 Memory Board 2-34 Dual Inline Memory Modules...Tray 2-42 External Replacement Battery 2-43 Chapter 3 Diagnostic Tools Diagnostic Tools Utility Overview 3-2 Default Configuration 3-4 Default Configuration Messages 3-4 Inspect Utility...3-4 Utilities Access...3-5 Running Compaq Utilities 3-5 Power-On Self-Test (POST 3-7 POST Error Messages 3-7 Diagnostics Software 3-21 Steps for Diagnostics 3-21 100 - 199, Primary Processor Test Error Codes ...
iv Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Removal and Replacement Procedures continued Peripheral Board...2-30 Memory ...2-32 Memory Board 2-34 Dual Inline Memory Modules...Tray 2-42 External Replacement Battery 2-43 Chapter 3 Diagnostic Tools Diagnostic Tools Utility Overview 3-2 Default Configuration 3-4 Default Configuration Messages 3-4 Inspect Utility...3-4 Utilities Access...3-5 Running Compaq Utilities 3-5 Power-On Self-Test (POST 3-7 POST Error Messages 3-7 Diagnostics Software 3-21 Steps for Diagnostics 3-21 100 - 199, Primary Processor Test Error Codes ...
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... servers only xx lb WARNING: Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for reference when servicing ProLiant 5500 and 5500R Servers. Symbols in Text These symbols may be found in bodily harm or loss of information. They have the following meanings: WARNING: Text set...
... servers only xx lb WARNING: Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for reference when servicing ProLiant 5500 and 5500R Servers. Symbols in Text These symbols may be found in bodily harm or loss of information. They have the following meanings: WARNING: Text set...
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... and subassemblies, no one should attempt to any printed wiring board. Where to Go for Additional Help In addition to this equipment. viii Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by unplugging all times. CAUTION: The computer is an important safety feature. I If the system...
... and subassemblies, no one should attempt to any printed wiring board. Where to Go for Additional Help In addition to this equipment. viii Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by unplugging all times. CAUTION: The computer is an important safety feature. I If the system...
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See Table 1-1 for Compaq ProLiant 5500 and 5500R Servers. 1 Chapter Illustrated Parts Catalog Mechanical Parts Exploded View (Tower Model) This chapter provides the illustrated parts breakdown and a spare parts list for the names of referenced spare parts. For use with Pentium II and Pentium III Xeon processor-based servers only
See Table 1-1 for Compaq ProLiant 5500 and 5500R Servers. 1 Chapter Illustrated Parts Catalog Mechanical Parts Exploded View (Tower Model) This chapter provides the illustrated parts breakdown and a spare parts list for the names of referenced spare parts. For use with Pentium II and Pentium III Xeon processor-based servers only
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Exploded view, Compaq ProLiant 5500 and 5500R Server mechanical parts For use with Pentium II and Pentium III Xeon processor-based servers only 1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6a 6c 6b 27b 27a 1 31 32 5 7b 4 2 3 Figure 1-1.
Exploded view, Compaq ProLiant 5500 and 5500R Server mechanical parts For use with Pentium II and Pentium III Xeon processor-based servers only 1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6a 6c 6b 27b 27a 1 31 32 5 7b 4 2 3 Figure 1-1.
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Exploded view, Compaq ProLiant 5500 and 5500R Server system components For use with Pentium II and Pentium III Xeon processor-based servers only System Components Exploded View (Tower Model) 11 24 Illustrated Parts Catalog 1-3 9 1 22 18 21 20 19 14 23 26 8 15a 40 25 10 13 7a Figure 1-2.
Exploded view, Compaq ProLiant 5500 and 5500R Server system components For use with Pentium II and Pentium III Xeon processor-based servers only System Components Exploded View (Tower Model) 11 24 Illustrated Parts Catalog 1-3 9 1 22 18 21 20 19 14 23 26 8 15a 40 25 10 13 7a Figure 1-2.
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...Power Backplane Board 14 Peripheral Board 15a Compaq 10/100 TX PCI Intel UTP Controller 15b Compaq 10/100 TX PCI UTP Controller 16 400 MHz/100 (1 MB) Processor with Heat Sink 17 450 MHz/100 (1 MB) Processor with Heat Sink 18 500 MHz/100 (1 MB) Processor with Heat Sink Spare Part...Wide Ultra SCSI Backplane Board 8 Fan Assembly 9 Integrated Management Display (IMD) with Pentium II and Pentium III Xeon processor-based servers only Compaq ProLiant 5500 and 5500R Servers Ref. 1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Spare Part List Table 1-1 Spare Part List -
...Power Backplane Board 14 Peripheral Board 15a Compaq 10/100 TX PCI Intel UTP Controller 15b Compaq 10/100 TX PCI UTP Controller 16 400 MHz/100 (1 MB) Processor with Heat Sink 17 450 MHz/100 (1 MB) Processor with Heat Sink 18 500 MHz/100 (1 MB) Processor with Heat Sink Spare Part...Wide Ultra SCSI Backplane Board 8 Fan Assembly 9 Integrated Management Display (IMD) with Pentium II and Pentium III Xeon processor-based servers only Compaq ProLiant 5500 and 5500R Servers Ref. 1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Spare Part List Table 1-1 Spare Part List -
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... or 60ns, EDO 20 Memory Board 21 Processor Power Module 22 Processor Terminator Board 23 System I/O Board with Tray MEDIA STORAGE DEVICES 24 1.44-MB Diskette Drive 25 24X or greater IDE CD-ROM Drive MISCELLANEOUS 26 4.5V Replacement Battery 27 Miscellaneous Plastics Kit a) Front Processor Guide b) Rear Processor Guide c) ...-001 * 304429-001 * 328706-001 * 328706-002 * 328704-001 * 328705-001 * continued For use with Pentium II and Pentium III Xeon processor-based servers only Compaq ProLiant 5500 and 5500R Servers continued Ref. Illustrated Parts Catalog 1-5 Table 1-1 Spare Part List -
... or 60ns, EDO 20 Memory Board 21 Processor Power Module 22 Processor Terminator Board 23 System I/O Board with Tray MEDIA STORAGE DEVICES 24 1.44-MB Diskette Drive 25 24X or greater IDE CD-ROM Drive MISCELLANEOUS 26 4.5V Replacement Battery 27 Miscellaneous Plastics Kit a) Front Processor Guide b) Rear Processor Guide c) ...-001 * 304429-001 * 328706-001 * 328706-002 * 328704-001 * 328705-001 * continued For use with Pentium II and Pentium III Xeon processor-based servers only Compaq ProLiant 5500 and 5500R Servers continued Ref. Illustrated Parts Catalog 1-5 Table 1-1 Spare Part List -
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Compaq ProLiant 5500 and 5500R Servers continued Ref. 1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 1-1 Spare Part List - Description OPTIONS 40 64-bit Dual Channel Wide Ultra2 SCSI Adapter 41 Smart Array 3200 Controller 42 ... SCSI-3 Hard Drive 48 18.2-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 49 Memory Module, 32-MB, 50ns, EDO 50 Memory Module, 128-MB, 50ns, EDO 51 Memory Module, 256-MB, 50ns, EDO * Not Shown Spare Part Number 348759-001 340855-001* 160648-XXX * 328696-001 * 336380-001 * 336381-001...
Compaq ProLiant 5500 and 5500R Servers continued Ref. 1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 1-1 Spare Part List - Description OPTIONS 40 64-bit Dual Channel Wide Ultra2 SCSI Adapter 41 Smart Array 3200 Controller 42 ... SCSI-3 Hard Drive 48 18.2-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 49 Memory Module, 32-MB, 50ns, EDO 50 Memory Module, 128-MB, 50ns, EDO 51 Memory Module, 256-MB, 50ns, EDO * Not Shown Spare Part Number 348759-001 340855-001* 160648-XXX * 328696-001 * 336380-001 * 336381-001...
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... observe the following items are recommended: I Torx T-15 screwdriver I Phillips screwdriver I From the Compaq SmartStart and Support Software CD: !"System configuration utility software !"Drive Array Advanced Diagnostics software !"Diagnostics software.... 2 Chapter Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 5500 and 5500R Servers. To service Compaq ProLiant 5500 and 5500R Servers, the following precautions: I Keep work area free of static electricity can damage static-sensitive devices...
... observe the following items are recommended: I Torx T-15 screwdriver I Phillips screwdriver I From the Compaq SmartStart and Support Software CD: !"System configuration utility software !"Drive Array Advanced Diagnostics software !"Diagnostics software.... 2 Chapter Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 5500 and 5500R Servers. To service Compaq ProLiant 5500 and 5500R Servers, the following precautions: I Keep work area free of static electricity can damage static-sensitive devices...
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... and Pentium III Xeon processor-based servers only This label indicates that the product is located on the surface of your CD-ROM drive. 2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock...
... and Pentium III Xeon processor-based servers only This label indicates that the product is located on the surface of your CD-ROM drive. 2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock...
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... yourself. For use with multiple power supplies, you must take precautions to perform some removal and replacement procedures. WARNING: Compaq ProLiant 5500 and 5500R Servers are required to replace hot-plug devices such as hot-plug power supplies. Power down the server. 2. WARNING:... 4. WARNING: To reduce the risk of the removal and replacement procedures for instructions. Disconnect all the power cords to the Compaq ProLiant 5500 and 5500R Setup and Installation Guide for non-hot-plug devices: 1. Auxiliary power (+5V) will remain in a rack-mount configuration, you...
... yourself. For use with multiple power supplies, you must take precautions to perform some removal and replacement procedures. WARNING: Compaq ProLiant 5500 and 5500R Servers are required to replace hot-plug devices such as hot-plug power supplies. Power down the server. 2. WARNING:... 4. WARNING: To reduce the risk of the removal and replacement procedures for instructions. Disconnect all the power cords to the Compaq ProLiant 5500 and 5500R Setup and Installation Guide for non-hot-plug devices: 1. Auxiliary power (+5V) will remain in a rack-mount configuration, you...
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... plug. The grounding plug is a single rack installation I If the system has multiple power supplies, disconnect power from the system by unplugging all times. 2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide WARNING: To reduce the risk of electric shock or damage to the equipment: I Install the power supply before connecting the power...
... plug. The grounding plug is a single rack installation I If the system has multiple power supplies, disconnect power from the system by unplugging all times. 2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide WARNING: To reduce the risk of electric shock or damage to the equipment: I Install the power supply before connecting the power...
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... the risk of electric shock or damage to the equipment: I Obtain adequate assistance to lift and stabilize the product during a power failure. CAUTION: The ProLiant 5500 and 5500R server must always be achieved if the system unit cover is removed. I Disconnect power from the server by power surges and voltage spikes and keeps...
... the risk of electric shock or damage to the equipment: I Obtain adequate assistance to lift and stabilize the product during a power failure. CAUTION: The ProLiant 5500 and 5500R server must always be achieved if the system unit cover is removed. I Disconnect power from the server by power surges and voltage spikes and keeps...
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... four T-15 screws securing the caster mounting plate to replace the caster mounting plate. Removing the caster mounting plate Reverse steps 1 through 4 to the server. 4. 2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Caster Mounting Plate (Tower) To remove the caster mounting plate: 1. Figure 2-1.
... four T-15 screws securing the caster mounting plate to replace the caster mounting plate. Removing the caster mounting plate Reverse steps 1 through 4 to the server. 4. 2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Caster Mounting Plate (Tower) To remove the caster mounting plate: 1. Figure 2-1.
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Figure 2-3. Remove the seven T-15 screws securing the fixed front bezel to replace the fixed front bezel. Removing the fixed front bezel Reverse steps 1 through 4 to the chassis. 4. For use with Pentium II and Pentium III Xeon processor-based servers only Pull the fixed front bezel away from the chassis. See "Preparation Procedures" earlier in this chapter. 2. 2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fixed Front Bezel To remove the fixed front bezel: 1. Perform the preparation procedures. Remove the front bezel door (tower model only). 3.
Figure 2-3. Remove the seven T-15 screws securing the fixed front bezel to replace the fixed front bezel. Removing the fixed front bezel Reverse steps 1 through 4 to the chassis. 4. For use with Pentium II and Pentium III Xeon processor-based servers only Pull the fixed front bezel away from the chassis. See "Preparation Procedures" earlier in this chapter. 2. 2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fixed Front Bezel To remove the fixed front bezel: 1. Perform the preparation procedures. Remove the front bezel door (tower model only). 3.
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... remove the side access panel: 1. Removal and Replacement Procedures 2-9 Side Access Panel The side access panel can be removed while the server is running the Compaq ProLiant 5500 and 5500R with Pentium II and Pentium III Xeon processor-based servers only Auxiliary power (+5V) will remain in this chapter. 2.
... remove the side access panel: 1. Removal and Replacement Procedures 2-9 Side Access Panel The side access panel can be removed while the server is running the Compaq ProLiant 5500 and 5500R with Pentium II and Pentium III Xeon processor-based servers only Auxiliary power (+5V) will remain in this chapter. 2.
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... panel can be removed to the equipment, use with the covers or access panels removed. See "Preparation Procedures" earlier in the exposed areas. 2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Top Access Panel The top access panel must be removed while the server is running the server with Pentium II and...
... panel can be removed to the equipment, use with the covers or access panels removed. See "Preparation Procedures" earlier in the exposed areas. 2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Top Access Panel The top access panel must be removed while the server is running the server with Pentium II and...