Warranty, Maitenance, Services Guide
Page 5
... every step of the way, from your satisfaction. Throughout this commitment to stand behind our product quality and YOU. If you . To Our Customers Toyota has a commitment to you want to the dealership, through purchase and delivery, to after-sales service, we are there to you the...Manager. HAVE A QUESTION OR PROBLEM? Just ask for the fastest possible response. This person has been specially trained to understand the customer s point of your new Toyota, to aftersales service, your satisfaction is our commitment to treat you the way you and your first visit or phone call or visit...
... every step of the way, from your satisfaction. Throughout this commitment to stand behind our product quality and YOU. If you . To Our Customers Toyota has a commitment to you want to the dealership, through purchase and delivery, to after-sales service, we are there to you the...Manager. HAVE A QUESTION OR PROBLEM? Just ask for the fastest possible response. This person has been specially trained to understand the customer s point of your new Toyota, to aftersales service, your satisfaction is our commitment to treat you the way you and your first visit or phone call or visit...
Warranty, Maitenance, Services Guide
Page 6
... assistance possible, please help us by providing the following information when you call toll-free at: 1-800-443-4999 (TDD) A Toyota Customer Assistance Representative will find this 17-digit number located on your situation. CBBB - 6 - Note: For information regarding your vehicle glove... problem which has not been resolved to your satisfaction through Steps 1 and 2,Toyota offers additional assistance through the Council of the selling and servicing dealerships. Step 2: Call the Toyota Customer Assistance Center If for any special policy adjustments. problem arises. It is also...
... assistance possible, please help us by providing the following information when you call toll-free at: 1-800-443-4999 (TDD) A Toyota Customer Assistance Representative will find this 17-digit number located on your situation. CBBB - 6 - Note: For information regarding your vehicle glove... problem which has not been resolved to your satisfaction through Steps 1 and 2,Toyota offers additional assistance through the Council of the selling and servicing dealerships. Step 2: Call the Toyota Customer Assistance Center If for any special policy adjustments. problem arises. It is also...
Warranty, Maitenance, Services Guide
Page 7
.... Fully Transferable Warranty coverage is Toyota Motor Sales,U.S.A., Inc. (a California corporation). BBB AUTO LINE will be obtained from: Toyota Customer Service Office Toyota Canada Inc. This procedure is applicable... to any vehicle registered and normally operated in the mainland United States and Alaska, TOYOTA is fully transferable at...your complaint through BBB AUTO LINE. One Toyota Place Scarborough, Ontario M1H1H9 Canada 1-800-263-7640 (Canada only) 4 NEW VEHICLE...
.... Fully Transferable Warranty coverage is Toyota Motor Sales,U.S.A., Inc. (a California corporation). BBB AUTO LINE will be obtained from: Toyota Customer Service Office Toyota Canada Inc. This procedure is applicable... to any vehicle registered and normally operated in the mainland United States and Alaska, TOYOTA is fully transferable at...your complaint through BBB AUTO LINE. One Toyota Place Scarborough, Ontario M1H1H9 Canada 1-800-263-7640 (Canada only) 4 NEW VEHICLE...
Warranty, Maitenance, Services Guide
Page 13
Repair or replacement of this supplement. Customer Assistance Should you should follow the maintenance requirements specified accordingly in the Scheduled Maintenance section of a part is subject to use under severe driving ... s Manual and this booklet. Maintenance You are in addition to inquire about a special policy adjustment covering your vehicle, please contact the dealership or call Toyota toll-free at the discretion of this supplement. Owner s Responsibilities Obtaining Warranty Service You are responsible for an explanation of any questions regarding your warranty...
Repair or replacement of this supplement. Customer Assistance Should you should follow the maintenance requirements specified accordingly in the Scheduled Maintenance section of a part is subject to use under severe driving ... s Manual and this booklet. Maintenance You are in addition to inquire about a special policy adjustment covering your vehicle, please contact the dealership or call Toyota toll-free at the discretion of this supplement. Owner s Responsibilities Obtaining Warranty Service You are responsible for an explanation of any questions regarding your warranty...
Warranty, Maitenance, Services Guide
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The Respective Tire Warrantors Are: Bridgestone/Firestone, Inc. The Tire Warrantors Detailed tire warranty information and regional customer service phone numbers (where applicable) can be obtained by the tire manufacturer. One Bridgestone Park Nashville,TN 37214 1-800-...4550 Fullerton, CA 92631-4550 1-800-722-9888 Dunlop Tire Corporation P.O. What Is Covered Each tire supplied as original equipment on a new 1998 Toyota vehicle is warranted separately by contacting the tire warrantors listed on this page. Please refer to obtain warranty service. warranty repair and the ...
The Respective Tire Warrantors Are: Bridgestone/Firestone, Inc. The Tire Warrantors Detailed tire warranty information and regional customer service phone numbers (where applicable) can be obtained by the tire manufacturer. One Bridgestone Park Nashville,TN 37214 1-800-...4550 Fullerton, CA 92631-4550 1-800-722-9888 Dunlop Tire Corporation P.O. What Is Covered Each tire supplied as original equipment on a new 1998 Toyota vehicle is warranted separately by contacting the tire warrantors listed on this page. Please refer to obtain warranty service. warranty repair and the ...
Warranty, Maitenance, Services Guide
Page 26
...3. How Much Will it should not have.You must use BBB AUTO LINE prior to seeking remedies available to you are required to contact Toyota about your failure to make the vehicle available for a nominal fee from BBB AUTO LINE advising you of its dealers during the eligibility period....manner when an inspection is designed to take no charge to you request arbitration only after utilizing Toyota s Steps 1 and 2 of your dispute to BBB AUTO LINE.You may be resolved by our customer satisfaction network, we recommend that you for submitting your case for inspection by BBB AUTO LINE or...
...3. How Much Will it should not have.You must use BBB AUTO LINE prior to seeking remedies available to you are required to contact Toyota about your failure to make the vehicle available for a nominal fee from BBB AUTO LINE advising you of its dealers during the eligibility period....manner when an inspection is designed to take no charge to you request arbitration only after utilizing Toyota s Steps 1 and 2 of your dispute to BBB AUTO LINE.You may be resolved by our customer satisfaction network, we recommend that you for submitting your case for inspection by BBB AUTO LINE or...
Warranty, Maitenance, Services Guide
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...remedies available under the Lemon Law of the vehicle with your request for repairs or related incidental expenses. A brief description of invoices with a Toyota representative present. When BBB AUTO LINE receives your request, it . An oral hearing will be held prior to the - 27 - You... page in the Owner s Manual Supplement Part 2 in your state. How to Request Arbitration Complete the BBB AUTO LINE Customer Claim form, available through Toyota s Customer Assistance Center (by the Act, you are not required to use BBB AUTO LINE, although that option is still available to...
...remedies available under the Lemon Law of the vehicle with your request for repairs or related incidental expenses. A brief description of invoices with a Toyota representative present. When BBB AUTO LINE receives your request, it . An oral hearing will be held prior to the - 27 - You... page in the Owner s Manual Supplement Part 2 in your state. How to Request Arbitration Complete the BBB AUTO LINE Customer Claim form, available through Toyota s Customer Assistance Center (by the Act, you are not required to use BBB AUTO LINE, although that option is still available to...
Warranty, Maitenance, Services Guide
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... legal standards and render a decision within 10 working days of the case to , repairs; ARBITRATION 20 Are There Limits on you, the customer.Toyota must comply with the decision in a timely manner. reimbursement for rebuttal. At the oral hearing, all parties may be given approximately 10 minutes...At the oral hearing,an arbitrator will contact you within 10 days of you will forward the technical evaluation report to ensure that Toyota has complied with the decision shortly after applying the appropriate legal standards. decision being rendered if you request it is fair and ...
... legal standards and render a decision within 10 working days of the case to , repairs; ARBITRATION 20 Are There Limits on you, the customer.Toyota must comply with the decision in a timely manner. reimbursement for rebuttal. At the oral hearing, all parties may be given approximately 10 minutes...At the oral hearing,an arbitrator will contact you within 10 days of you will forward the technical evaluation report to ensure that Toyota has complied with the decision shortly after applying the appropriate legal standards. decision being rendered if you request it is fair and ...
Warranty, Maitenance, Services Guide
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... Agreement provides extended protection against unexpected repairs beyond the factory warranty on radio operation and performance. Consequently, many of our customers are deciding to provide quality service for major repairs as to meet almost every vehicle protection need. obstacles, and your long...-term satisfaction. Each program is our commitment to keep their Toyotas longer. Today s marketplace has seen vehicle replacement costs accelerate, and many of these potential future costs. It helps you ...
... Agreement provides extended protection against unexpected repairs beyond the factory warranty on radio operation and performance. Consequently, many of our customers are deciding to provide quality service for major repairs as to meet almost every vehicle protection need. obstacles, and your long...-term satisfaction. Each program is our commitment to keep their Toyotas longer. Today s marketplace has seen vehicle replacement costs accelerate, and many of these potential future costs. It helps you ...
Warranty, Maitenance, Services Guide
Page 34
... TPCs are available free of over 460 Toyota dealerships throughout the U.S. Call Toyota s Customer Assistance Center at competitive prices. Also, How To brochures covering most common maintenance jobs and Toyota modelspecific pocket application catalogs are open Saturdays and some evenings. A Toyota Parts Center (TPC) is available to Toyota DIYers. For a Toyota Express Lube oil change and 19...
... TPCs are available free of over 460 Toyota dealerships throughout the U.S. Call Toyota s Customer Assistance Center at competitive prices. Also, How To brochures covering most common maintenance jobs and Toyota modelspecific pocket application catalogs are open Saturdays and some evenings. A Toyota Parts Center (TPC) is available to Toyota DIYers. For a Toyota Express Lube oil change and 19...
Warranty, Maitenance, Services Guide
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...count on your authorized Toyota dealer. LIFETIME GUARANTEE PROGRAM 26 A Commitment to Quality and Customer Satisfaction Toyota guarantees you purchase these top-quality Genuine Toyota Parts are guaranteed to the original purchaser for the life of demonstrating Toyota s commitment to meet Toyota s high standards for ... strut cartridges when you ll only have them installed by an authorized Toyota dealer. Toyota mufflers, exhaust pipes, shocks, struts, and strut cartridges are manufactured to quality and customer satisfaction. This Lifetime Guarantee is ever necessary, for as long as...
...count on your authorized Toyota dealer. LIFETIME GUARANTEE PROGRAM 26 A Commitment to Quality and Customer Satisfaction Toyota guarantees you purchase these top-quality Genuine Toyota Parts are guaranteed to the original purchaser for the life of demonstrating Toyota s commitment to meet Toyota s high standards for ... strut cartridges when you ll only have them installed by an authorized Toyota dealer. Toyota mufflers, exhaust pipes, shocks, struts, and strut cartridges are manufactured to quality and customer satisfaction. This Lifetime Guarantee is ever necessary, for as long as...
Warranty, Maitenance, Services Guide
Page 38
... statement is solely that the system will properly perform.TOYOTA s emission performance warranty referred to above furnished with which this statement was delivered was placed in service, namely on future mailings - Social Security Number/ Customer Reference New Owner - 38 - The vehicle with ...the vehicle is required by section 207 of the manufacturer. Box Apt./Suite Number City Ext. Home Telephone Number - TOYOTA s emission performance warranty period commenced on the ...
... statement is solely that the system will properly perform.TOYOTA s emission performance warranty referred to above furnished with which this statement was delivered was placed in service, namely on future mailings - Social Security Number/ Customer Reference New Owner - 38 - The vehicle with ...the vehicle is required by section 207 of the manufacturer. Box Apt./Suite Number City Ext. Home Telephone Number - TOYOTA s emission performance warranty period commenced on the ...
Warranty, Maitenance, Services Guide
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...OWNER INFORMATION CHANGE BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 449 TORRANCE, CA 90509 POSTAGE WILL BE PAID BY ADDRESSEE DIRECT RESPONSE DEPARTMENT A207 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9941 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES FPO - 40 - Social ...Security Number/ Customer Reference New Owner Mo. Effective Date of This Information Dr. Last Name State - Box Apt./Suite Number City Ext. Address/P.O. Work Telephone Number...
...OWNER INFORMATION CHANGE BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 449 TORRANCE, CA 90509 POSTAGE WILL BE PAID BY ADDRESSEE DIRECT RESPONSE DEPARTMENT A207 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9941 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES FPO - 40 - Social ...Security Number/ Customer Reference New Owner Mo. Effective Date of This Information Dr. Last Name State - Box Apt./Suite Number City Ext. Address/P.O. Work Telephone Number...
Warranty, Maitenance, Services Guide
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...EXCEPT IN THE FOLLOWING STATES: NEW HAMPSHIRE OREGON DELAWARE MONTANA NOTE: Manuals shipped to be paid by the customer. Repair Manuals 4Runner, Land Cruiser, RAV4,T100,Tacoma Electrical Systems Manual (Available in all models listed above) Automatic Transmission Manuals and Transaxle Service Manuals (Available... in all models listed above) Owner s Manual (Available in all models listed above) Do-It-Y ourself Repair Manual (Tacoma models only) Shipping and Handling** Cost Delivery time 6.00 20.00 12.00 2-3 weeks 2 days 3-4 days (Choose one) Surface Air 1***...
...EXCEPT IN THE FOLLOWING STATES: NEW HAMPSHIRE OREGON DELAWARE MONTANA NOTE: Manuals shipped to be paid by the customer. Repair Manuals 4Runner, Land Cruiser, RAV4,T100,Tacoma Electrical Systems Manual (Available in all models listed above) Automatic Transmission Manuals and Transaxle Service Manuals (Available... in all models listed above) Owner s Manual (Available in all models listed above) Do-It-Y ourself Repair Manual (Tacoma models only) Shipping and Handling** Cost Delivery time 6.00 20.00 12.00 2-3 weeks 2 days 3-4 days (Choose one) Surface Air 1***...