Owner Guide 1st Printing (Spanish)
Page 481
...name of the dealer(s) who sold or serviced the vehicle. • A brief description of your application does not qualify for Board review. 194 Some states will receive a letter of explanation if your unresolved concern. • A brief summary of the action taken by... certified mail, with return receipt requested. Customer Assistance Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by the dealer(s) and Ford Motor Company. • The...
...name of the dealer(s) who sold or serviced the vehicle. • A brief description of your application does not qualify for Board review. 194 Some states will receive a letter of explanation if your unresolved concern. • A brief summary of the action taken by... certified mail, with return receipt requested. Customer Assistance Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by the dealer(s) and Ford Motor Company. • The...
Owner Guide 1st Printing (Spanish)
Page 482
...-3718 You may be requested by the Board as well. Board review may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the Board to consider some cases, on the dealer) but not on consumers who are binding on Ford (and, in some cases. An oral... presentation may take longer for the hearing impaired: 1-800-232-5952 or by writing to the Center at any time by the Board. Making a decision Board members review all requested information is made to...
...-3718 You may be requested by the Board as well. Board review may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the Board to consider some cases, on the dealer) but not on consumers who are binding on Ford (and, in some cases. An oral... presentation may take longer for the hearing impaired: 1-800-232-5952 or by writing to the Center at any time by the Board. Making a decision Board members review all requested information is made to...
Owner Guide 3rd Printing
Page 194
... of explanation if your unresolved concern. • A brief summary of the action taken by an independent consulting firm. To properly review your case, the Board needs the following information: • Legible copies of all the people you contacted at the dealership(s). •... to be asked to submit statements. Customer Assistance Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by the dealer(s) and Ford Motor Company. • The...
... of explanation if your unresolved concern. • A brief summary of the action taken by an independent consulting firm. To properly review your case, the Board needs the following information: • Legible copies of all the people you contacted at the dealership(s). •... to be asked to submit statements. Customer Assistance Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by the dealer(s) and Ford Motor Company. • The...
Owner Guide 3rd Printing
Page 195
..., indicate YES to each complaint, including oral presentations, and arrive at a fair and impartial decision. Box 6248 Dearborn, Michigan 48121 195 Board review may be terminated at any time by writing to the Center at the following address/phone number: Dispute Settlement Board P.O. To request a DSB ...TDD for the Board to accept or reject the Board's decision. The decisions of the date that all available information related to question 6 on consumers who are binding on Ford (and, in some cases. Box 5120 Southfield, MI 48086-5120 1-800-428-3718 You may take longer for ...
..., indicate YES to each complaint, including oral presentations, and arrive at a fair and impartial decision. Box 6248 Dearborn, Michigan 48121 195 Board review may be terminated at any time by writing to the Center at the following address/phone number: Dispute Settlement Board P.O. To request a DSB ...TDD for the Board to accept or reject the Board's decision. The decisions of the date that all available information related to question 6 on consumers who are binding on Ford (and, in some cases. Box 5120 Southfield, MI 48086-5120 1-800-428-3718 You may take longer for ...