Owner Guide 1st Printing
Page 239
Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are eligible for warranty disputes • available free to owners and lessees of qualifying Ford Motor... without notice and without incurring obligations per applicable state law. What kinds of cases does the Board review? ONLY) The Dispute Settlement Board is • an independent, thirdĆparty arbitration program for review, except those involving: • a nonĆFord product • a nonĆFord dealership...
Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are eligible for warranty disputes • available free to owners and lessees of qualifying Ford Motor... without notice and without incurring obligations per applicable state law. What kinds of cases does the Board review? ONLY) The Dispute Settlement Board is • an independent, thirdĆparty arbitration program for review, except those involving: • a nonĆFord product • a nonĆFord dealership...
Owner Guide 1st Printing
Page 240
... and LincolnĆMercury dealership management, recognized for California, West Virginia, Georgia and Wisconsin purchasers/ lessees. Eligibility may differ according to the address provided on the application form. What the Board needs To have your case reviewed you must complete ...business leadership qualities. Board membership The Board consists of: • three consumer representatives • a Ford or LincolnĆMercury dealership representative Consumer candidates for family, personal or household purposes (except in states where the Dispute Settlement Board is required to...
... and LincolnĆMercury dealership management, recognized for California, West Virginia, Georgia and Wisconsin purchasers/ lessees. Eligibility may differ according to the address provided on the application form. What the Board needs To have your case reviewed you must complete ...business leadership qualities. Board membership The Board consists of: • three consumer representatives • a Ford or LincolnĆMercury dealership representative Consumer candidates for family, personal or household purposes (except in states where the Dispute Settlement Board is required to...
Owner Guide 1st Printing
Page 241
... a brief summary of the action taken by the Board. While it may be requested Board as well. Oral presentation may take longer for Board review. Every effort is received by the dealer(s) and Ford Motor Company • the names (if known) of all the people you would like ...an oral presentation indicate YES to decide the case within 40 days of the date that all requested information is made . Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...
... a brief summary of the action taken by the Board. While it may be requested Board as well. Oral presentation may take longer for Board review. Every effort is received by the dealer(s) and Ford Motor Company • the names (if known) of all the people you would like ...an oral presentation indicate YES to decide the case within 40 days of the date that all requested information is made . Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...
Owner Guide 1st Printing
Page 242
...program administered by writing to the Center at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. These impartial arbitrators review the positions of the Board are binding on Ford (and, in some cases, on the dealer) but not on which to accept or...In the CAMVAP program, impartial third party arbitrators conduct hearings at 1Ć800Ć392Ć3673 (Ford). Customer assistance After a case is reviewed, the Board mails you and is designed to eliminate the need for the hearing impaired: 1Ć800Ć232Ć5952 or by the Canadian...
...program administered by writing to the Center at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. These impartial arbitrators review the positions of the Board are binding on Ford (and, in some cases, on the dealer) but not on which to accept or...In the CAMVAP program, impartial third party arbitrators conduct hearings at 1Ć800Ć392Ć3673 (Ford). Customer assistance After a case is reviewed, the Board mails you and is designed to eliminate the need for the hearing impaired: 1Ć800Ć232Ć5952 or by the Canadian...