Customer Assistance Guide 1st Printing
Page 5
.../or the repair location as needed. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle...
.../or the repair location as needed. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle...
Customer Assistance Guide 1st Printing
Page 6
...Settlement Board is determined to submit statements at receipt of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Board membership The Board consists of your application • the toll-...a Ford Motor Company representative are not eligible. Your application is reviewed and, if it is required to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number...
...Settlement Board is determined to submit statements at receipt of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Board membership The Board consists of your application • the toll-...a Ford Motor Company representative are not eligible. Your application is reviewed and, if it is required to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number...
Customer Assistance Guide 1st Printing
Page 7
...people you contacted at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be mailed to you. After a case is within 40 days of receiving the consumer's application form. Every ... your vehicle ownership license • the date of repair(s) and mileage at a fair and impartial decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...
...people you contacted at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be mailed to you. After a case is within 40 days of receiving the consumer's application form. Every ... your vehicle ownership license • the date of repair(s) and mileage at a fair and impartial decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...