Customer Assistance Guide 1st Printing
Page 1
Copyright Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company.
Copyright Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company.
Customer Assistance Guide 1st Printing
Page 2
... km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. Ford ESP is an optional service contract, backed and administered by purchasing a Ford Extended Service Plan (Ford ESP). To obtain information about reimbursement, call...
... km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. Ford ESP is an optional service contract, backed and administered by purchasing a Ford Extended Service Plan (Ford ESP). To obtain information about reimbursement, call...
Customer Assistance Guide 1st Printing
Page 3
...the United States and Canada, provided by a network of the dealership. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. If you are still not satisfied, speak with the service manager. This information is serviced properly. Ask your dealer for towing.... See your dealer for certain maintenance and wear items.) You may , however, take your vehicle to change. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you are not satisfied with original equipment reliability. Your dealer has factory-trained ...
...the United States and Canada, provided by a network of the dealership. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. If you are still not satisfied, speak with the service manager. This information is serviced properly. Ask your dealer for towing.... See your dealer for certain maintenance and wear items.) You may , however, take your vehicle to change. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you are not satisfied with original equipment reliability. Your dealer has factory-trained ...
Customer Assistance Guide 1st Printing
Page 4
A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the chapter Getting Roadside Assistance. Motorhome assistance Away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you require roadside assistance, please refer to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. Box 43360 Detroit, Michigan 48243 ...
A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the chapter Getting Roadside Assistance. Motorhome assistance Away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you require roadside assistance, please refer to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. Box 43360 Detroit, Michigan 48243 ...
Customer Assistance Guide 1st Printing
Page 5
... review your concern fully to discontinue this service without notice and without incurring obligations. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: •...
... review your concern fully to discontinue this service without notice and without incurring obligations. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: •...
Customer Assistance Guide 1st Printing
Page 6
... independent consulting firm. Dealers are chosen because of your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are no longer in states where the Dispute Settlement Board is required to review commercial vehicles) • vehicles which...
... independent consulting firm. Dealers are chosen because of your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are no longer in states where the Dispute Settlement Board is required to review commercial vehicles) • vehicles which...
Customer Assistance Guide 1st Printing
Page 7
After a case is within 40 days of receiving the consumer's application form. Indicate your unresolved concern • a brief summary of the action taken by Ford Motor Company. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you have the right to make , model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer who are ...
After a case is within 40 days of receiving the consumer's application form. Indicate your unresolved concern • a brief summary of the action taken by Ford Motor Company. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you have the right to make , model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer who are ...
Customer Assistance Guide 1st Printing
Page 8
If you cannot find unleaded fuel or can inform you of local vehicle registration regulations and where to the Center at the following address: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Getting help you, write or call: 8 The use of your vehicle back into the U.S. Ford Motor Company is recommended for the hearing impaired: 1-800-232-5952 or by writing to find unleaded fuel. If your vehicle, contact a district or owner relations office before you are traveling or living in difficulty importing your emission control system and may also contact ...
If you cannot find unleaded fuel or can inform you of local vehicle registration regulations and where to the Center at the following address: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Getting help you, write or call: 8 The use of your vehicle back into the U.S. Ford Motor Company is recommended for the hearing impaired: 1-800-232-5952 or by writing to find unleaded fuel. If your vehicle, contact a district or owner relations office before you are traveling or living in difficulty importing your emission control system and may also contact ...
Customer Assistance Guide 1st Printing
Page 9
...-0804 If you to complement the style and aerodynamic appearance of accessories is made from your dealer to fulfill your local authorized Ford or Lincoln-Mercury dealer. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant...
...-0804 If you to complement the style and aerodynamic appearance of accessories is made from your dealer to fulfill your local authorized Ford or Lincoln-Mercury dealer. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant...
Customer Assistance Guide 1st Printing
Page 10
Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift knob Luggage presenter (Continental only) Manual sliding rear window Tire step Travel equipment Console Console armrest Daytime running lights Factory luggage rack Factory luggage rack adaptors Fog lights 10 See your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Ford accessories are available for...
Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift knob Luggage presenter (Continental only) Manual sliding rear window Tire step Travel equipment Console Console armrest Daytime running lights Factory luggage rack Factory luggage rack adaptors Fog lights 10 See your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Ford accessories are available for...
Customer Assistance Guide 1st Printing
Page 11
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Customer Assistance Guide 1st Printing
Page 12
Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should be installed only by operating your vehicle, do not exceed the total weight capacity of the vehicle or of mobile communications systems - Consult your dealer for automotive use of...
Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should be installed only by operating your vehicle, do not exceed the total weight capacity of the vehicle or of mobile communications systems - Consult your dealer for automotive use of...
Customer Assistance Guide 1st Printing
Page 13
EST, for any adverse effects or damage that may result from the use of such equipment. Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:...
EST, for any adverse effects or damage that may result from the use of such equipment. Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:...
Owner Guide 1st Printing
Page 1
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Copyright Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects Index 118 171 177 178 77 85 103 2 3 15 45 All rights reserved.
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Copyright Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects Index 118 171 177 178 77 85 103 2 3 15 45 All rights reserved.
Owner Guide 1st Printing
Page 2
Indicates vehicle information related to break in effect at the time of waste cleaning and lubrication materials are no particular breaking-in rules for your vehicle and its equipment. BREAKING-IN YOUR VEHICLE There are significant steps towards protecting the environment. Read the following section on Warnings for the first 1 600 km (1 000 miles). If possible, you should avoid full use of driving, vary speeds frequently. WARNINGS Warnings provide information which may change the contents without notice and without incurring obligation. 2 Ford may reduce the risk of ...
Indicates vehicle information related to break in effect at the time of waste cleaning and lubrication materials are no particular breaking-in rules for your vehicle and its equipment. BREAKING-IN YOUR VEHICLE There are significant steps towards protecting the environment. Read the following section on Warnings for the first 1 600 km (1 000 miles). If possible, you should avoid full use of driving, vary speeds frequently. WARNINGS Warnings provide information which may change the contents without notice and without incurring obligation. 2 Ford may reduce the risk of ...
Owner Guide 1st Printing
Page 5
Instrumentation Windshield wiper/washer control (pg. 32) Passenger side air bag (pg. 57) F MIST OFF IN AM FM SEEK TRACK SCAN TUNE DISCS H M TAPE CD BASS TREB EJ VOL PUSH ON PREMIUM SOUND DOLBY B NR REW FF + SIDE 1-2 1 2 3 4 5 COMP 6 SHUF OFF A/C BAL FADE LO R.DEF HI MAX A/C Climate controls (pg. 16) Electronic sound system; refer to Audio Guide (pg. 16) 5
Instrumentation Windshield wiper/washer control (pg. 32) Passenger side air bag (pg. 57) F MIST OFF IN AM FM SEEK TRACK SCAN TUNE DISCS H M TAPE CD BASS TREB EJ VOL PUSH ON PREMIUM SOUND DOLBY B NR REW FF + SIDE 1-2 1 2 3 4 5 COMP 6 SHUF OFF A/C BAL FADE LO R.DEF HI MAX A/C Climate controls (pg. 16) Electronic sound system; refer to Audio Guide (pg. 16) 5
Owner Guide 1st Printing
Page 6
The lamp will also illuminate when the ignition key is turned to ON and the engine is equipped with a computer that monitors the engine's emission control system. Service engine soon Your vehicle is off. Instrumentation WARNING LIGHTS AND CHIMES Base instrument cluster 60 70 100 120 140 50 E FUEL FILL 1 / 2 40 80 90 160 80 60 F 30 20 10 40 0 00000 20 100 110 120 C H 180 LOW FUEL SERVICE ENGINE SOON P ! BRAKE MPH km/h ABS 0 0 0 0 200 - + CHECK COOLANT THEFT Sport instrument cluster 50 40 E FUEL FILL 80 60 60 70 100 120 80 90 140 160 1 / 2 F C H 30 20 10 40...
The lamp will also illuminate when the ignition key is turned to ON and the engine is equipped with a computer that monitors the engine's emission control system. Service engine soon Your vehicle is off. Instrumentation WARNING LIGHTS AND CHIMES Base instrument cluster 60 70 100 120 140 50 E FUEL FILL 1 / 2 40 80 90 160 80 60 F 30 20 10 40 0 00000 20 100 110 120 C H 180 LOW FUEL SERVICE ENGINE SOON P ! BRAKE MPH km/h ABS 0 0 0 0 200 - + CHECK COOLANT THEFT Sport instrument cluster 50 40 E FUEL FILL 80 60 60 70 100 120 80 90 140 160 1 / 2 F C H 30 20 10 40...
Owner Guide 1st Printing
Page 7
Instrumentation (OBD II). This OBD II system protects the environment by ensuring that the OBD II system has detected a malfunction. The Service Engine Soon indicator light illuminates when the ignition is started, one of fuel. (The engine may cause your vehicle continues to meet government emission standards. The vehicle will not require towing. The vehicle has run poorly.) 2. The OBD II system also assists the service technician in the fuel. 3. The light may not have been properly installed and securely tightened. 7 Examples are: 1. Poor fuel quality or water in properly...
Instrumentation (OBD II). This OBD II system protects the environment by ensuring that the OBD II system has detected a malfunction. The Service Engine Soon indicator light illuminates when the ignition is started, one of fuel. (The engine may cause your vehicle continues to meet government emission standards. The vehicle will not require towing. The vehicle has run poorly.) 2. The OBD II system also assists the service technician in the fuel. 3. The light may not have been properly installed and securely tightened. 7 Examples are: 1. Poor fuel quality or water in properly...
Owner Guide 1st Printing
Page 8
You should turn off. (A driving cycle consists of a cold engine startup followed by filling the fuel tank with good quality fuel and/or properly installing and securely tightening the gas cap. Under engine misfire conditions, excessive exhaust temperatures could damage your catalytic converter. Light is blinking: Engine misfire is required. If the Service Engine Soon light remains on, have your vehicle serviced at the first available opportunity. After three driving cycles without these or any other vehicle components, possibly causing a fire. 8 Instrumentation These ...
You should turn off. (A driving cycle consists of a cold engine startup followed by filling the fuel tank with good quality fuel and/or properly installing and securely tightening the gas cap. Under engine misfire conditions, excessive exhaust temperatures could damage your catalytic converter. Light is blinking: Engine misfire is required. If the Service Engine Soon light remains on, have your vehicle serviced at the first available opportunity. After three driving cycles without these or any other vehicle components, possibly causing a fire. 8 Instrumentation These ...
Owner Guide 1st Printing
Page 9
Also illuminates when the parking brake is off . Turn signal Illuminates when the left or right turn signal bulb. BRAKE ABS 9 Brake system warning Momentarily illuminates when the ignition is turned ON and the engine is engaged. If the light remains on or continues to flash, the ABS needs to the Seating and safety restraints chapter. For more information, refer to be serviced. Anti-lock brake system (ABS) (If equipped) Momentarily illuminates when the ignition is turned ON to remind you to Exterior P ! Refer to fasten your safety belts. Safety belt Momentarily illuminates ...
Also illuminates when the parking brake is off . Turn signal Illuminates when the left or right turn signal bulb. BRAKE ABS 9 Brake system warning Momentarily illuminates when the ignition is turned ON and the engine is engaged. If the light remains on or continues to flash, the ABS needs to the Seating and safety restraints chapter. For more information, refer to be serviced. Anti-lock brake system (ABS) (If equipped) Momentarily illuminates when the ignition is turned ON to remind you to Exterior P ! Refer to fasten your safety belts. Safety belt Momentarily illuminates ...