Customer Assistance Guide 1st Printing
Page 5
...service without notice and without incurring obligations. If your problem is not resolved, ask to see the Service Manager to the warranty complaint being reviewed are eligible for reimbursement of consequential expenses. THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board is: • an independent, third-party arbitration ... Customer Assistance Center will assist you at the repair location, explain your area. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of cases does the Board...
...service without notice and without incurring obligations. If your problem is not resolved, ask to see the Service Manager to the warranty complaint being reviewed are eligible for reimbursement of consequential expenses. THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board is: • an independent, third-party arbitration ... Customer Assistance Center will assist you at the repair location, explain your area. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of cases does the Board...
Customer Assistance Guide 1st Printing
Page 6
...of your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to submit statements at receipt of their business leadership ... representative are no longer in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to your...
...of your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to submit statements at receipt of their business leadership ... representative are no longer in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to your...
Customer Assistance Guide 1st Printing
Page 7
... presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be requested by the dealer(s) and Ford Motor Company • the names (if known) of all documents and maintenance...remedies available to them under state or federal law. The decisions of the warranty start date, you . The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all the people you a decision letter and a form on which...
... presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be requested by the dealer(s) and Ford Motor Company • the names (if known) of all documents and maintenance...remedies available to them under state or federal law. The decisions of the warranty start date, you . The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all the people you a decision letter and a form on which...