Customer Assistance Guide 1st Printing
Page 5
...dispute settlement board If inspections or repairs are required, let the assistance center make an appointment for reimbursement of cases does the Board review? THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board is: • an independent, third-party arbitration program for consideration 5 Expenses ...ask to see the Service Manager to the service writer. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are still not satisfied, contact...
...dispute settlement board If inspections or repairs are required, let the assistance center make an appointment for reimbursement of cases does the Board review? THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board is: • an independent, third-party arbitration program for consideration 5 Expenses ...ask to see the Service Manager to the service writer. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are still not satisfied, contact...
Customer Assistance Guide 1st Printing
Page 6
... according to state law. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. For example, see the unique brochures for Board membership are recruited and...address provided on which applicable new vehicle limited warranties have your application are asked to submit statements at receipt of your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. Your application is determined to...
... according to state law. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. For example, see the unique brochures for Board membership are recruited and...address provided on which applicable new vehicle limited warranties have your application are asked to submit statements at receipt of your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. Your application is determined to...
Customer Assistance Guide 1st Printing
Page 7
... dealer, in most states, and Ford, but not on which to accept or reject the Board's decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...8226; the year, make an oral presentation before the Board. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to make , model, and Vehicle Identification Number (VIN) listed on the application. After a case is...
... dealer, in most states, and Ford, but not on which to accept or reject the Board's decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...8226; the year, make an oral presentation before the Board. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to make , model, and Vehicle Identification Number (VIN) listed on the application. After a case is...