Customer Assistance Guide 1st Printing
Page 5
... The Dispute Settlement Board may not be available in your concern. Contacting the dispute settlement board If inspections or repairs are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction •... request for reimbursement of consequential expenses. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are required, let the assistance...
... The Dispute Settlement Board may not be available in your concern. Contacting the dispute settlement board If inspections or repairs are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction •... request for reimbursement of consequential expenses. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are required, let the assistance...
Customer Assistance Guide 1st Printing
Page 6
... Board is determined to be eligible, you must complete the application in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which are no longer in the customer's possession Complaints involving vehicles on the application form.... Your dealership and a Ford Motor Company representative are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Dealers are asked to state law. Eligibility may differ according to submit statements at ...
... Board is determined to be eligible, you must complete the application in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which are no longer in the customer's possession Complaints involving vehicles on the application form.... Your dealership and a Ford Motor Company representative are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Dealers are asked to state law. Eligibility may differ according to submit statements at ...
Customer Assistance Guide 1st Printing
Page 7
... maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Indicate your case NOT qualify for review, a letter of explanation will be made to resolve each complaint, including oral presentations, and arrive at the dealership(s) • a description of ...of the dealer who are binding on the dealer, in most states, and Ford, but not on the application. Making a decision Board members review all the people you have the right to be presented as evidence 7 Because the Board usually meets only once a month, some cases may...
... maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Indicate your case NOT qualify for review, a letter of explanation will be made to resolve each complaint, including oral presentations, and arrive at the dealership(s) • a description of ...of the dealer who are binding on the dealer, in most states, and Ford, but not on the application. Making a decision Board members review all the people you have the right to be presented as evidence 7 Because the Board usually meets only once a month, some cases may...