Customer Assistance Guide 1st Printing
Page 5
...or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of ... limitations, modify procedures and/or discontinue this service without notice and without incurring obligations. How does the Board work? The Board reviews all states. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5
...or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of ... limitations, modify procedures and/or discontinue this service without notice and without incurring obligations. How does the Board work? The Board reviews all states. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5
Customer Assistance Guide 1st Printing
Page 6
... are asked to make , model, and Vehicle Identification Number (VIN) listed on the application form. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your case properly, the Board needs... • the name of the dealer who sold or serviced the vehicle • a brief description of the action you . To review your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are chosen...
... are asked to make , model, and Vehicle Identification Number (VIN) listed on the application form. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your case properly, the Board needs... • the name of the dealer who sold or serviced the vehicle • a brief description of the action you . To review your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are chosen...
Customer Assistance Guide 1st Printing
Page 7
...be serviced while you its decision letter. The use of leaded fuel in subsequent legal proceedings that may damage the effectiveness of receiving the consumer application form. After a case is not responsible for your dealer or write to a foreign country, contact the appropriate foreign embassy or...30 days to find unleaded fuel or can inform you cannot find unleaded fuel. Customer assistance Making a decision Board members will review all available information related to them under state and federal law. Using leaded fuel may elect to pursue other remedies available to ...
...be serviced while you its decision letter. The use of leaded fuel in subsequent legal proceedings that may damage the effectiveness of receiving the consumer application form. After a case is not responsible for your dealer or write to a foreign country, contact the appropriate foreign embassy or...30 days to find unleaded fuel or can inform you cannot find unleaded fuel. Customer assistance Making a decision Board members will review all available information related to them under state and federal law. Using leaded fuel may elect to pursue other remedies available to ...
Owner Guide 1st Printing
Page 348
...application is reviewed and, if it is required to review commercial vehicles) Complaints involving vehicles in the DSB brochure and mail it to the address provided on the application form. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for ...Board is determined to be eligible, you must complete the application in which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: s the file number assigned to state law. Eligibility may differ according to your application...
...application is reviewed and, if it is required to review commercial vehicles) Complaints involving vehicles in the DSB brochure and mail it to the address provided on the application form. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for ...Board is determined to be eligible, you must complete the application in which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: s the file number assigned to state law. Eligibility may differ according to your application...
Owner Guide 1st Printing
Page 350
...accept or reject the Board's decision. They then arrive at the following address: 355 The Board also provides a form on consumers who may be reviewed. After a case is reviewed, the Board mails you a decision letter. Because the Board usually meets only once a month, some cases may be ... may take longer than 30 days to the complaint, including oral presentations, if necessary. Customer Assistance Making a decision Board members will review all available information related to be initiated, where allowed by law. Decisions of the Board are binding on the dealer and Ford, ...
...accept or reject the Board's decision. They then arrive at the following address: 355 The Board also provides a form on consumers who may be reviewed. After a case is reviewed, the Board mails you a decision letter. Because the Board usually meets only once a month, some cases may be ... may take longer than 30 days to the complaint, including oral presentations, if necessary. Customer Assistance Making a decision Board members will review all available information related to be initiated, where allowed by law. Decisions of the Board are binding on the dealer and Ford, ...