Customer Assistance Guide 1st Printing
Page 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Customer Assistance Guide 1st Printing
Page 2
... Auto Club, contact your new car or light truck by Ford Motor Company. 2 The service is unavailable in your wallet for your Ford or Lincoln-Mercury dealer. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it in Puerto Rico...
... Auto Club, contact your new car or light truck by Ford Motor Company. 2 The service is unavailable in your wallet for your Ford or Lincoln-Mercury dealer. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it in Puerto Rico...
Customer Assistance Guide 1st Printing
Page 3
... You may , however, take your vehicle. Ask your continued satisfaction. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. See you with original equipment reliability. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln...-Mercury dealerships to service your vehicle to any participating Ford Motor Company dealer. coverage for rentals; Ford strongly recommends taking your concern...
... You may , however, take your vehicle. Ask your continued satisfaction. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. See you with original equipment reliability. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln...-Mercury dealerships to service your vehicle to any participating Ford Motor Company dealer. coverage for rentals; Ford strongly recommends taking your concern...
Customer Assistance Guide 1st Printing
Page 4
This dispute handling procedure is located • the year and make of your vehicle • the date of vehicle purchase • the current kilometers (mileage) of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for warranty...
This dispute handling procedure is located • the year and make of your vehicle • the date of vehicle purchase • the current kilometers (mileage) of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for warranty...
Customer Assistance Guide 1st Printing
Page 5
What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 For example, see the unique brochure for family, personal or household purposes (except in states where the Dispute Settlement Board is required to ...significant when compared to the economic loss alleged under the warranty dispute • cases currently in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of your application are eligible for consideration • items...
What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 For example, see the unique brochure for family, personal or household purposes (except in states where the Dispute Settlement Board is required to ...significant when compared to the economic loss alleged under the warranty dispute • cases currently in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of your application are eligible for consideration • items...
Customer Assistance Guide 1st Printing
Page 6
Indicate your case reviewed you must complete the application in the DSB brochure and mail it is within 36 months and 36,000 miles of the warranty start date, you . Your application is reviewed and, if it to the address provided on the application form. Oral presentations may also be mailed to you have your choice to the case • the year, make an oral presentation before the Board. To review your case properly, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to do so on your vehicle ownership ...
Indicate your case reviewed you must complete the application in the DSB brochure and mail it is within 36 months and 36,000 miles of the warranty start date, you . Your application is reviewed and, if it to the address provided on the application form. Oral presentations may also be mailed to you have your choice to the case • the year, make an oral presentation before the Board. To review your case properly, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to do so on your vehicle ownership ...
Customer Assistance Guide 1st Printing
Page 7
Decisions of local vehicle registration regulations and where to the Board at a fair and impartial decision, decided by law. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle back into the U.S. If you cannot find unleaded fuel. Using leaded fuel may be initiated, where allowed by a simple majority vote. They then arrive at the following address: Dispute Settlement Board PO Box 5120 Southfield, MI 48086-5120 GETTING ASSISTANCE OUTSIDE OF THE U.S. After a case is not responsible for your vehicle must be reviewed. The decisions of the...
Decisions of local vehicle registration regulations and where to the Board at a fair and impartial decision, decided by law. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle back into the U.S. If you cannot find unleaded fuel. Using leaded fuel may be initiated, where allowed by a simple majority vote. They then arrive at the following address: Dispute Settlement Board PO Box 5120 Southfield, MI 48086-5120 GETTING ASSISTANCE OUTSIDE OF THE U.S. After a case is not responsible for your vehicle must be reviewed. The decisions of the...
Customer Assistance Guide 1st Printing
Page 8
Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Customer assistance nearest Ford dealership. If the dealership employees cannot help you are in North America and then relocate outside of the U.S. If you to the nearest Ford affiliate office. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you buy your vehicle identification number (...
Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Customer assistance nearest Ford dealership. If the dealership employees cannot help you are in North America and then relocate outside of the U.S. If you to the nearest Ford affiliate office. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you buy your vehicle identification number (...
Customer Assistance Guide 1st Printing
Page 9
RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9 Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday -
RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9 Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday -
Customer Assistance Guide 1st Printing
Page 10
... dealer to fulfill your automotive needs; Not all models. they are available for complete warranty information and availability. See your local authorized Ford or Lincoln-Mercury dealer. Safety Anti-theft wheel lug-nuts Remote keyless entry Styled wheel protector locks Vehicle security system Comfort and convenience Air conditioner Cargo liner (soft...
... dealer to fulfill your automotive needs; Not all models. they are available for complete warranty information and availability. See your local authorized Ford or Lincoln-Mercury dealer. Safety Anti-theft wheel lug-nuts Remote keyless entry Styled wheel protector locks Vehicle security system Comfort and convenience Air conditioner Cargo liner (soft...
Customer Assistance Guide 1st Printing
Page 11
Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
Customer Assistance Guide 1st Printing
Page 12
Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers, and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for any adverse effects or damage that are equipped with outputs of the front or rear axle (GVWR or GAWR as two-way radios, telephones, and theft alarms - When operated, such systems may result from the use of mobile communications systems ...
Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers, and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for any adverse effects or damage that are equipped with outputs of the front or rear axle (GVWR or GAWR as two-way radios, telephones, and theft alarms - When operated, such systems may result from the use of mobile communications systems ...
Customer Assistance Guide 1st Printing
Page 13
EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O.
EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O.
Customer Assistance Guide 1st Printing
Page 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
Page 1
... need warranty repairs, Ford recommends that you are eligible for any authorized Ford or Mercury dealership for selecting one of our quality products. If you bought a previously owned 1997-model vehicle, you take your vehicle. This booklet explains in detail the warranty coverages...: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. Our commitment to you continue to be satisfied with quality protection and service. Introduction Ford Motor Company...
... need warranty repairs, Ford recommends that you are eligible for any authorized Ford or Mercury dealership for selecting one of our quality products. If you bought a previously owned 1997-model vehicle, you take your vehicle. This booklet explains in detail the warranty coverages...: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. Our commitment to you continue to be satisfied with quality protection and service. Introduction Ford Motor Company...
Warranty Guide 1st Printing
Page 2
Please follow the procedures outlined in the Service Guide has been performed. 2 at the assembly plant and the dealership, and we usually correct any damage or defect when you receive your vehicle, notify your dealership immediately. CHECK YOUR VEHICLE We try to check vehicles carefully at no cost the services of your new vehicle or the day it is available to assist you see Dispute Settlement Board (page 28). MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for recording maintenance work done on the inside front ...
Please follow the procedures outlined in the Service Guide has been performed. 2 at the assembly plant and the dealership, and we usually correct any damage or defect when you receive your vehicle, notify your dealership immediately. CHECK YOUR VEHICLE We try to check vehicles carefully at no cost the services of your new vehicle or the day it is available to assist you see Dispute Settlement Board (page 28). MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for recording maintenance work done on the inside front ...
Warranty Guide 1st Printing
Page 3
Please have your vehicle if: • it was originally sold or released by you do have to your vehicle identification number available. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States or U.S. Federalized Territories; Ford Motor Company dealer for a repair that is applicable to pay the servicing Ford dealer in the United States, U.S Federalized Territories, or Canada. Sometimes Ford may offer a special adjustment program to your vehicle. and • it was originally registered/licensed and operated in a foreign country ...
Please have your vehicle if: • it was originally sold or released by you do have to your vehicle identification number available. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States or U.S. Federalized Territories; Ford Motor Company dealer for a repair that is applicable to pay the servicing Ford dealer in the United States, U.S Federalized Territories, or Canada. Sometimes Ford may offer a special adjustment program to your vehicle. and • it was originally registered/licensed and operated in a foreign country ...
Warranty Guide 1st Printing
Page 4
... anyone to assume for a particular purpose (that vary from state to your vehicle or this warranty. The New Vehicle Limited Warranty is suitable for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you might be caused, for the loss of fitness for it was sold); These implied warranties are...
... anyone to assume for a particular purpose (that vary from state to your vehicle or this warranty. The New Vehicle Limited Warranty is suitable for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you might be caused, for the loss of fitness for it was sold); These implied warranties are...
Warranty Guide 1st Printing
Page 5
Bumper to Bumper Coverage Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse. For each type of your coverage under the New Vehicle Limited Warranty. For example: Your Bumper to Bumper Coverage begins at 36,000 miles. For more specific information. Please refer to the description of warranty coverage for three years or 36,000 miles, whichever occurs first. 5 QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of coverage, the chart shows two measures: &#...
Bumper to Bumper Coverage Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse. For each type of your coverage under the New Vehicle Limited Warranty. For example: Your Bumper to Bumper Coverage begins at 36,000 miles. For more specific information. Please refer to the description of warranty coverage for three years or 36,000 miles, whichever occurs first. 5 QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of coverage, the chart shows two measures: &#...
Warranty Guide 1st Printing
Page 6
When making warranty repairs on page 5. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels against defects in factory-supplied materials or workmanship. For damage caused by Ford. Items or conditions that are not covered by the New Vehicle Limited Warranty are described on your vehicle, the dealer will repair, replace or adjust all parts on the type of damage that occurs. where there is no factory-related defect involved and therefore no warranty our policy is not the ...
When making warranty repairs on page 5. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels against defects in factory-supplied materials or workmanship. For damage caused by Ford. Items or conditions that are not covered by the New Vehicle Limited Warranty are described on your vehicle, the dealer will repair, replace or adjust all parts on the type of damage that occurs. where there is no factory-related defect involved and therefore no warranty our policy is not the ...
