Owner's Manual
Page 165
... fatal if swallowed. If fuel is splashed on the skin, promptly remove contaminated clothing and wash skin thoroughly with an aftermarket fuel filler cap, the customer warranty may not be harmful if absorbed through the skin. If fuel is venting vapor or you hear a hissing sound, wait until it stops before...
... fatal if swallowed. If fuel is splashed on the skin, promptly remove contaminated clothing and wash skin thoroughly with an aftermarket fuel filler cap, the customer warranty may not be harmful if absorbed through the skin. If fuel is venting vapor or you hear a hissing sound, wait until it stops before...
Customer Assistance Guide 1st Printing
Page 2
Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it and the only service backed ... assistance Complete the roadside assistance identification card (found in the Owner Guide portfolio in the glove compartment) and place it in your Ford or Lincoln-Mercury dealer. The service is the only extended service program with the Ford name on it becomes discharged • unlock the vehicle if you are stranded...
Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it and the only service backed ... assistance Complete the roadside assistance identification card (found in the Owner Guide portfolio in the glove compartment) and place it in your Ford or Lincoln-Mercury dealer. The service is the only extended service program with the Ford name on it becomes discharged • unlock the vehicle if you are stranded...
Customer Assistance Guide 1st Printing
Page 3
Customer assistance Ford ESP is an optional service contract, backed and administered by a network of the dealership. You may , however, take your vehicle. See you dealer ... (such as: reimbursement for details.) When you buy Ford ESP, you are not eligible for towing and rental. (In Hawaii, rules vary. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this level. 3 GETTING THE SERVICE YOU NEED At home Ford Motor Company has...
Customer assistance Ford ESP is an optional service contract, backed and administered by a network of the dealership. You may , however, take your vehicle. See you dealer ... (such as: reimbursement for details.) When you buy Ford ESP, you are not eligible for towing and rental. (In Hawaii, rules vary. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this level. 3 GETTING THE SERVICE YOU NEED At home Ford Motor Company has...
Customer Assistance Guide 1st Printing
Page 4
... 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is : • an independent, third... Dispute Settlement Board Away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company...
... 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is : • an independent, third... Dispute Settlement Board Away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company...
Customer Assistance Guide 1st Printing
Page 7
... conversion may damage the effectiveness of local vehicle registration regulations and where to the Board at a fair and impartial decision, decided by a simple majority vote. Customer assistance Making a decision Board members will review all available information related to resolve each case within 40 days of the Board are traveling or living...
... conversion may damage the effectiveness of local vehicle registration regulations and where to the Board at a fair and impartial decision, decided by a simple majority vote. Customer assistance Making a decision Board members will review all available information related to resolve each case within 40 days of the Board are traveling or living...
Customer Assistance Guide 1st Printing
Page 8
... U.S.A. If the dealership employees cannot help you to the nearest Ford affiliate office. If you are in North America and then relocate outside of the U.S. Customer assistance nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford...
... U.S.A. If the dealership employees cannot help you to the nearest Ford affiliate office. If you are in North America and then relocate outside of the U.S. Customer assistance nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford...
Customer Assistance Guide 1st Printing
Page 9
Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9
Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9
Customer Assistance Guide 1st Printing
Page 10
Not all models. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra ...and aerodynamic appearance of accessories is available through your dealer for all accessories are custom designed to clean your vehicle and protect its finishes. See your local authorized Ford or Lincoln-Mercury dealer. Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from...
Not all models. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra ...and aerodynamic appearance of accessories is available through your dealer for all accessories are custom designed to clean your vehicle and protect its finishes. See your local authorized Ford or Lincoln-Mercury dealer. Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from...
Customer Assistance Guide 1st Printing
Page 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
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... Your Ford Motor Company dealer is first put into service (for example, as a customer may use - MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for details, see any defects ... delivery of impartial individuals who resolve disputes; Ford Motor Company may deny you warranty coverage if you may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. Proper vehicle maintenance is a panel of your new vehicle or the day it is available to paint, sheet metal, upholstery...
... Your Ford Motor Company dealer is first put into service (for example, as a customer may use - MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for details, see any defects ... delivery of impartial individuals who resolve disputes; Ford Motor Company may deny you warranty coverage if you may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. Proper vehicle maintenance is a panel of your new vehicle or the day it is available to paint, sheet metal, upholstery...
Warranty Guide 1st Printing
Page 7
...; misusing the vehicle, such as driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 After the end of time with the result that affect...
...; misusing the vehicle, such as driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 After the end of time with the result that affect...
Warranty Guide 1st Printing
Page 18
...abuse, neglect, improper maintenance or unapproved modifications. If you warranty coverage if the vehicle or a part has failed due to a Ford or Mercury dealer as soon as a problem exists. The warranty repairs should be aware that you should be repaired or replaced by Ford. Ford recommends that... Ford may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of receipts or for the lack of ...
...abuse, neglect, improper maintenance or unapproved modifications. If you warranty coverage if the vehicle or a part has failed due to a Ford or Mercury dealer as soon as a problem exists. The warranty repairs should be aware that you should be repaired or replaced by Ford. Ford recommends that... Ford may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of receipts or for the lack of ...
Warranty Guide 1st Printing
Page 25
If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W. Washington, D.C. 20460 25 If you are not satisfied with the handling of this warranty, you believe to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28.
If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W. Washington, D.C. 20460 25 If you are not satisfied with the handling of this warranty, you believe to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28.
Warranty Guide 1st Printing
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.... 10. Your satisfaction is not required prior to your dealer. For Motor Company reserves the right to : Dispute Settlement Board P.O. Experience has shown that our customers have been very successful in the Dispute Settlement Board, an informal, alternative process for resolving warranty disputes. The Dispute Settlement Board offers a voluntary, free, independent... are independent of this program at any time without notice and without obligation per applicable state law. 28 A warranty dispute must be eligible to your Customer Assistance Guide.
.... 10. Your satisfaction is not required prior to your dealer. For Motor Company reserves the right to : Dispute Settlement Board P.O. Experience has shown that our customers have been very successful in the Dispute Settlement Board, an informal, alternative process for resolving warranty disputes. The Dispute Settlement Board offers a voluntary, free, independent... are independent of this program at any time without notice and without obligation per applicable state law. 28 A warranty dispute must be eligible to your Customer Assistance Guide.
Warranty Guide 1st Printing
Page 29
... to receive a replacement vehicle or a refund of any defects or non-conformities that you pursue the remedies provided by your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, MI 48243 29 11. In other states, Ford Motor Company requests that you have experienced with your...
... to receive a replacement vehicle or a refund of any defects or non-conformities that you pursue the remedies provided by your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, MI 48243 29 11. In other states, Ford Motor Company requests that you have experienced with your...
Scheduled Maintenance Guide 1st Printing
Page 1
... U.S.A. IF YOU HAVE QUESTIONS OR CONCERNS WITH YOUR VEHICLE, WE SUGGEST YOUFOLLOW THESE STEPS: 1. In the United States: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) TDD for the hearing impaired: 1-800-232-5952... In Canada: Customer Assistance Centre Ford Motor Company of Canada, Limited P.O. Telephone: 313-594-4857 Fax: 313-390-0804 1 General Information YOUR SATISFACTION IS OUR...
... U.S.A. IF YOU HAVE QUESTIONS OR CONCERNS WITH YOUR VEHICLE, WE SUGGEST YOUFOLLOW THESE STEPS: 1. In the United States: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) TDD for the hearing impaired: 1-800-232-5952... In Canada: Customer Assistance Centre Ford Motor Company of Canada, Limited P.O. Telephone: 313-594-4857 Fax: 313-390-0804 1 General Information YOUR SATISFACTION IS OUR...