Customer Assistance Guide 1st Printing
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... ® is more than the gratification of owning a Lincoln vehicle. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 1 THE LINCOLN COMMITMENT ® It is a comprehensive owner benefits package designed to provide you with services to read this booklet, become familiar with more than a fine luxury ...
... ® is more than the gratification of owning a Lincoln vehicle. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 1 THE LINCOLN COMMITMENT ® It is a comprehensive owner benefits package designed to provide you with services to read this booklet, become familiar with more than a fine luxury ...
Customer Assistance Guide 1st Printing
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... in advance to help offset the cost of mind knowing that , Transportation Assistance will be provided for complete details. 3. Contact your Lincoln require warranty service, Transportation Assistance gives you . 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 3 T R A N S P O RTAT I O N A S S I S TA N C E 3 4 6 7 9 10 11 14 Should your dealer for you peace of alternate transportation, and may...
... in advance to help offset the cost of mind knowing that , Transportation Assistance will be provided for complete details. 3. Contact your Lincoln require warranty service, Transportation Assistance gives you . 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 3 T R A N S P O RTAT I O N A S S I S TA N C E 3 4 6 7 9 10 11 14 Should your dealer for you peace of alternate transportation, and may...
Customer Assistance Guide 1st Printing
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... residents are nationwide, including Canada and Mexico, for delivery of gasoline, including the cost of why it needs to get you 're covered. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 4 R O A D S I D E A S S I S TA N C E Call the hotline - 1 800 521-4140 - anytime, 24 hours a day, 365 days a year, for...such as changing a flat tire). Items Covered Roadside service (e.g., labor performed at the site of your vehicle to the nearest Ford or Lincoln Mercury dealership, regardless of enough gasoline to be owned* or leased (12-month lease or longer) by the member. 3 Roadside Assistance ...
... residents are nationwide, including Canada and Mexico, for delivery of gasoline, including the cost of why it needs to get you 're covered. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 4 R O A D S I D E A S S I S TA N C E Call the hotline - 1 800 521-4140 - anytime, 24 hours a day, 365 days a year, for...such as changing a flat tire). Items Covered Roadside service (e.g., labor performed at the site of your vehicle to the nearest Ford or Lincoln Mercury dealership, regardless of enough gasoline to be owned* or leased (12-month lease or longer) by the member. 3 Roadside Assistance ...
Customer Assistance Guide 1st Printing
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... one to the service call 1 800 521-4140 and a customer service representative will be sent to Lincoln Commitment ® Headquarters (address on h lease 0,000 Parts, gas (in lock-out service. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 5 ours a stance u have ance s, to d curs you r need... Note: If you arrange for : The cost of the roadside service. e cost station coln o be Should be reimbursed (up to the nearest Ford or Lincoln Mercury dealership.
... one to the service call 1 800 521-4140 and a customer service representative will be sent to Lincoln Commitment ® Headquarters (address on h lease 0,000 Parts, gas (in lock-out service. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 5 ours a stance u have ance s, to d curs you r need... Note: If you arrange for : The cost of the roadside service. e cost station coln o be Should be reimbursed (up to the nearest Ford or Lincoln Mercury dealership.
Customer Assistance Guide 1st Printing
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... Guide. 4 years/50,000 miles - Please see your vehicle for 4 years or 50,000 miles (whichever occurs first). 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 6 NEW-VEHICLE L I M I T E D WA R R A N T Y The Lincoln Bumper-to -Bumper 4 years/50,000 miles - Bumper-to -Bumper Limited Warranty covers your dealer and, for 5 years with unlimited mileage. There...
... Guide. 4 years/50,000 miles - Please see your vehicle for 4 years or 50,000 miles (whichever occurs first). 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 6 NEW-VEHICLE L I M I T E D WA R R A N T Y The Lincoln Bumper-to -Bumper 4 years/50,000 miles - Bumper-to -Bumper Limited Warranty covers your dealer and, for 5 years with unlimited mileage. There...
Customer Assistance Guide 1st Printing
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...at top levels and you drive with the original in-service date (warranty start date) and zero mileage. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 7 L I N C O L N C O M P L I M E N TA RY MAINTENANCE Lincoln Commitment ® helps you 'll protect your vehicle is getting the proper maintenance. covers r occurs ed mited aler... normal scheduled maintenance as outlined in the U.S. Coverage begins with the confidence of ownership on all 2004 model year Lincoln vehicles sold in your Scheduled Maintenance Guide for the first year or 12,000 miles (whichever occurs first), of knowing...
...at top levels and you drive with the original in-service date (warranty start date) and zero mileage. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 7 L I N C O L N C O M P L I M E N TA RY MAINTENANCE Lincoln Commitment ® helps you 'll protect your vehicle is getting the proper maintenance. covers r occurs ed mited aler... normal scheduled maintenance as outlined in the U.S. Coverage begins with the confidence of ownership on all 2004 model year Lincoln vehicles sold in your Scheduled Maintenance Guide for the first year or 12,000 miles (whichever occurs first), of knowing...
Customer Assistance Guide 1st Printing
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... filter - All Vehicles - Maintenance Schedule To help ensure your Lincoln vehicle delivers the high level of the more than 1,350 Lincoln dealers in the U.S. Rotate tires 8. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 8 LI AS Backed by Lincoln Most importantly, Lincoln Complimentary Maintenance is backed by Lincoln and honored at any one of performance it was...
... filter - All Vehicles - Maintenance Schedule To help ensure your Lincoln vehicle delivers the high level of the more than 1,350 Lincoln dealers in the U.S. Rotate tires 8. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 8 LI AS Backed by Lincoln Most importantly, Lincoln Complimentary Maintenance is backed by Lincoln and honored at any one of performance it was...
Customer Assistance Guide 1st Printing
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...person, not a pre-recorded message. Call during regular business hours, 8:00 a.m. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 9 LINCOLN CUSTOMER A S S I S TA N C E C E N T E R If you ever have a Lincoln specialist return your questions or concerns are resolved. If calling after business hours, a service ...5:00 p.m. nance is more than gh level follow 9. The Lincoln Commitment ® Hotline provides you with you until your call the Lincoln Commitment ® Hotline at 1800 521-4140. to your Lincoln or Lincoln Commitment,® just call the next business day.
...person, not a pre-recorded message. Call during regular business hours, 8:00 a.m. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 9 LINCOLN CUSTOMER A S S I S TA N C E C E N T E R If you ever have a Lincoln specialist return your questions or concerns are resolved. If calling after business hours, a service ...5:00 p.m. nance is more than gh level follow 9. The Lincoln Commitment ® Hotline provides you with you until your call the Lincoln Commitment ® Hotline at 1800 521-4140. to your Lincoln or Lincoln Commitment,® just call the next business day.
Customer Assistance Guide 1st Printing
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21085 Towncar BROCHURE 6/3/03 4:58 PM Page 10 LINCOLN OWNER CARD IM Your Lincoln Owner Card is 1 800 521-4140. This card, located in this booklet, contains the information and phone number you need to receiving the many benefits outlined in the back of this booklet. That number is your key to call for the Lincoln Commitment ® Hotline or Roadside Assistance. Dealer Refe Program Change-ofProcedure Claim Form 10.
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 10 LINCOLN OWNER CARD IM Your Lincoln Owner Card is 1 800 521-4140. This card, located in this booklet, contains the information and phone number you need to receiving the many benefits outlined in the back of this booklet. That number is your key to call for the Lincoln Commitment ® Hotline or Roadside Assistance. Dealer Refe Program Change-ofProcedure Claim Form 10.
Customer Assistance Guide 1st Printing
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at Change-of-Address Procedure Please call the Lincoln Commitment ® Hotline at 1 800 521-4140 for the name, address, and phone number of your address change. Post Office Box 224688 Dallas, Texas 75222-4688 11. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 11 I M P O RTA N T I N F O R M AT I O N the ocated n and... us of a nearby dealership. Completed claim forms should be mailed to you are away from home and need the services of a Lincoln dealer, call the Lincoln Commitment ® Hotline at www.Lincoln.com or call 1 800 521-4140 and a customer representative will supply one to...
at Change-of-Address Procedure Please call the Lincoln Commitment ® Hotline at 1 800 521-4140 for the name, address, and phone number of your address change. Post Office Box 224688 Dallas, Texas 75222-4688 11. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 11 I M P O RTA N T I N F O R M AT I O N the ocated n and... us of a nearby dealership. Completed claim forms should be mailed to you are away from home and need the services of a Lincoln dealer, call the Lincoln Commitment ® Hotline at www.Lincoln.com or call 1 800 521-4140 and a customer representative will supply one to...
Customer Assistance Guide 1st Printing
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...after that period or when either you or the Club indicates in the U.S. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 12 I M P O RTA N T I N F O R M AT I O N ( c o n 't ) Ford Auto Club Membership Agreement As a Lincoln owner, you have actually paid for 4 years, or 50,000 miles (whichever occurs first...the unused portion calculated over the period of your agreement with any deductions. 12. Under the Agreement 1 Your membership in the Lincoln Roadside Assistance Program, a motoring plan provided to receive this benefit in writing that this is to be entitled to Roadside Assistance...
...after that period or when either you or the Club indicates in the U.S. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 12 I M P O RTA N T I N F O R M AT I O N ( c o n 't ) Ford Auto Club Membership Agreement As a Lincoln owner, you have actually paid for 4 years, or 50,000 miles (whichever occurs first...the unused portion calculated over the period of your agreement with any deductions. 12. Under the Agreement 1 Your membership in the Lincoln Roadside Assistance Program, a motoring plan provided to receive this benefit in writing that this is to be entitled to Roadside Assistance...
Customer Assistance Guide 1st Printing
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... top edge of our continuing effort to provide highquality service to us. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 13 't) s s 3 The registered vehicle is your membership number with the Club. The Vehicle Identification Number (VIN) of your Lincoln appears on a random basis by hich, if you may make note of it as...
... top edge of our continuing effort to provide highquality service to us. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 13 't) s s 3 The registered vehicle is your membership number with the Club. The Vehicle Identification Number (VIN) of your Lincoln appears on a random basis by hich, if you may make note of it as...
Customer Assistance Guide 1st Printing
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.... However, if you have any questions or need additional information regarding Lincoln Commitment,® please call Lincoln Commitment ® Headquarters at 1 800 521-4140. Rock Road, #1 Wichita, KS 67207 Louisiana 8345 Florida Blvd., D-4 Baton Rouge, LA 70806 Maryland 1404 S. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 14 OFFICES To fulfill requirements, certain states... 31st St. Tulsa, OK 74145 South Carolina 249 Butler Road Mauldin, SC 29662 Texas 6400 Las Colinas Blvd. Madison, WI 53704 Wyoming 1617 Logan Ave. I Lincoln, NE 68504 14.
.... However, if you have any questions or need additional information regarding Lincoln Commitment,® please call Lincoln Commitment ® Headquarters at 1 800 521-4140. Rock Road, #1 Wichita, KS 67207 Louisiana 8345 Florida Blvd., D-4 Baton Rouge, LA 70806 Maryland 1404 S. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 14 OFFICES To fulfill requirements, certain states... 31st St. Tulsa, OK 74145 South Carolina 249 Butler Road Mauldin, SC 29662 Texas 6400 Las Colinas Blvd. Madison, WI 53704 Wyoming 1617 Logan Ave. I Lincoln, NE 68504 14.
Customer Assistance Guide 1st Printing
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... are excluded from a defect in a non-Ford component, such as stated in your dealer for details. Maintenance covered by Lincoln Complimentary Maintenance is available in the U.S. (May be available in other countries.) See your vehicle's Scheduled Maintenance Guide. In some...needed to provide general information about Lincoln Complimentary Maintenance. Lincoln Complimentary Maintenance is based on the schedules in your warranty guide for more details. 0 15. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 15 require owever, on This brochure is intended to any engine, ...
... are excluded from a defect in a non-Ford component, such as stated in your dealer for details. Maintenance covered by Lincoln Complimentary Maintenance is available in the U.S. (May be available in other countries.) See your vehicle's Scheduled Maintenance Guide. In some...needed to provide general information about Lincoln Complimentary Maintenance. Lincoln Complimentary Maintenance is based on the schedules in your warranty guide for more details. 0 15. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 15 require owever, on This brochure is intended to any engine, ...
Customer Assistance Guide 1st Printing
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Roadside Service Assistance is available 24 hours a day. Benefits are provided by Ford Auto Club, Inc. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 16 C U S T O M E R A S S I S TA N C E C A R D YO Roadside Service Assistance is valid for 4 years or 50,000 miles (whichever occurs first) from ...the original warranty start date. Please call the 800 number on the right, and be reached. The Lincoln Customer Assistance Center is available to assist you with any questions or concerns that you can be prepared to give the exact location of your...
Roadside Service Assistance is available 24 hours a day. Benefits are provided by Ford Auto Club, Inc. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 16 C U S T O M E R A S S I S TA N C E C A R D YO Roadside Service Assistance is valid for 4 years or 50,000 miles (whichever occurs first) from ...the original warranty start date. Please call the 800 number on the right, and be reached. The Lincoln Customer Assistance Center is available to assist you with any questions or concerns that you can be prepared to give the exact location of your...
Owner Guide 2nd Printing
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...of the vehicle. The Dispute Settlement Board may differ according to state law. For example, see the unique brochures for reimbursement of cases does the Board review? warranties Concerns are eligible for review, except those involving: ...state law. Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle... consists of: • Three consumer representatives 270 2005 Town Car (tow) Owners Guide (post-2002-fmt) USA_English (fus)
...of the vehicle. The Dispute Settlement Board may differ according to state law. For example, see the unique brochures for reimbursement of cases does the Board review? warranties Concerns are eligible for review, except those involving: ...state law. Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle... consists of: • Three consumer representatives 270 2005 Town Car (tow) Owners Guide (post-2002-fmt) USA_English (fus)
Owner Guide 2nd Printing
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...What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it is your right to your application. • The toll-free phone number ... description of your application does not qualify for Board review. Customer Assistance • A Ford or Lincoln Mercury dealership representative Consumer candidates for their business leadership qualities. The dealership Board member is determined to be...; The year, make an oral presentation 271 2005 Town Car (tow) Owners Guide (post-2002-fmt) USA_English (fus) To properly review your concern.
...What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it is your right to your application. • The toll-free phone number ... description of your application does not qualify for Board review. Customer Assistance • A Ford or Lincoln Mercury dealership representative Consumer candidates for their business leadership qualities. The dealership Board member is determined to be...; The year, make an oral presentation 271 2005 Town Car (tow) Owners Guide (post-2002-fmt) USA_English (fus) To properly review your concern.
Owner Guide 2nd Printing
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...on Ford (and, in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). 272 2005 Town Car (tow) Owners Guide (post-2002-fmt) USA_English (fus) An oral presentation may take longer for the hearing impaired: 1-... a case is received by the Board as well. The decisions of Canada participates in some cases. To request a DSB Brochure/Application For a brochure/application, speak to each complaint, including oral presentations, and arrive at the following address: Ford Motor Company Customer Relationship Center ...
...on Ford (and, in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). 272 2005 Town Car (tow) Owners Guide (post-2002-fmt) USA_English (fus) An oral presentation may take longer for the hearing impaired: 1-... a case is received by the Board as well. The decisions of Canada participates in some cases. To request a DSB Brochure/Application For a brochure/application, speak to each complaint, including oral presentations, and arrive at the following address: Ford Motor Company Customer Relationship Center ...
Warranty Guide 1st Printing
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.... A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to your Owner Guide. For a brochure/application, speak to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by following the three-step procedure outlined on the...
.... A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to your Owner Guide. For a brochure/application, speak to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by following the three-step procedure outlined on the...