Customer Assistance Guide 1st Printing
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... or concerns, please call 1 800 521-4140. 1. If you to support your new Lincoln, you drove off with the benefits of the Lincoln Commitment,® and then take full advantage of them. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 1 THE LINCOLN COMMITMENT ® It is a comprehensive owner benefits package designed to provide you with...
... or concerns, please call 1 800 521-4140. 1. If you to support your new Lincoln, you drove off with the benefits of the Lincoln Commitment,® and then take full advantage of them. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 1 THE LINCOLN COMMITMENT ® It is a comprehensive owner benefits package designed to provide you with...
Customer Assistance Guide 1st Printing
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21085 Towncar BROCHURE 6/3/03 4:58 PM Page 3 T R A N S P O RTAT I O N A S S I S TA N C E 3 4 6 7 9 10 11 14 Should your dealer for you peace of alternate transportation, and may even cover the cost completely. ... the cost of mind knowing that alternate transportation will help ensure availability. Not only that, Transportation Assistance will be provided for complete details. 3. Contact your Lincoln require warranty service, Transportation Assistance gives you .
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 3 T R A N S P O RTAT I O N A S S I S TA N C E 3 4 6 7 9 10 11 14 Should your dealer for you peace of alternate transportation, and may even cover the cost completely. ... the cost of mind knowing that alternate transportation will help ensure availability. Not only that, Transportation Assistance will be provided for complete details. 3. Contact your Lincoln require warranty service, Transportation Assistance gives you .
Customer Assistance Guide 1st Printing
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... your vehicle to the nearest Ford or Lincoln Mercury dealership, regardless of your vehicle, or need towing, you to be owned* or leased (12-month lease or longer) by the member. 3 Roadside Assistance is available for jump-starting or lock-out service. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 4 R O A D S I D E A S S I S TA N C E Call the...
... your vehicle to the nearest Ford or Lincoln Mercury dealership, regardless of your vehicle, or need towing, you to be owned* or leased (12-month lease or longer) by the member. 3 Roadside Assistance is available for jump-starting or lock-out service. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 4 R O A D S I D E A S S I S TA N C E Call the...
Customer Assistance Guide 1st Printing
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... towing by anything other than a licensed service station or garage. Should include: 1 A completed claim form, including your Lincoln to the nearest Ford or Lincoln Mercury dealership. Parts involved in addition to the service call delivery provision noted above), rental of the disablement. Items Not ... original paid receipt from someone other than a licensed service station or garage employee. The cost of the All Reimbursement Claims . 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 5 ours a stance u have ance s, to d curs you r need Note: If you arrange for : The cost...
... towing by anything other than a licensed service station or garage. Should include: 1 A completed claim form, including your Lincoln to the nearest Ford or Lincoln Mercury dealership. Parts involved in addition to the service call delivery provision noted above), rental of the disablement. Items Not ... original paid receipt from someone other than a licensed service station or garage employee. The cost of the All Reimbursement Claims . 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 5 ours a stance u have ance s, to d curs you r need Note: If you arrange for : The cost...
Customer Assistance Guide 1st Printing
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... or 50,000 miles (whichever occurs first). Please see your vehicle for complete details, the Lincoln Warranty Guide. 4 years/50,000 miles - Emissions 5 years/Unlimited miles - 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 6 NEW-VEHICLE L I M I T E D WA R R A N T Y The Lincoln Bumper-to -Bumper 4 years/50,000 miles - You also receive a corrosion-perforated limited warranty providing...
... or 50,000 miles (whichever occurs first). Please see your vehicle for complete details, the Lincoln Warranty Guide. 4 years/50,000 miles - Emissions 5 years/Unlimited miles - 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 6 NEW-VEHICLE L I M I T E D WA R R A N T Y The Lincoln Bumper-to -Bumper 4 years/50,000 miles - You also receive a corrosion-perforated limited warranty providing...
Customer Assistance Guide 1st Printing
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... top levels and you drive with the original in the U.S. Coverage begins with the confidence of ownership on all 2004 model year Lincoln vehicles sold in -service date (warranty start date) and zero mileage. Your vehicle will perform at 5,000 mile intervals, or... 6 months (whichever occurs first). 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 7 L I N C O L N C O M P L I M E N TA RY MAINTENANCE Lincoln Commitment ® helps you 'll protect your investment by following the Scheduled Maintenance Guide. The 2000-Mile Window...
... top levels and you drive with the original in the U.S. Coverage begins with the confidence of ownership on all 2004 model year Lincoln vehicles sold in -service date (warranty start date) and zero mileage. Your vehicle will perform at 5,000 mile intervals, or... 6 months (whichever occurs first). 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 7 L I N C O L N C O M P L I M E N TA RY MAINTENANCE Lincoln Commitment ® helps you 'll protect your investment by following the Scheduled Maintenance Guide. The 2000-Mile Window...
Customer Assistance Guide 1st Printing
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... filter - Maintenance Schedule To help ensure your Lincoln vehicle delivers the high level of the more than 1,350 Lincoln dealers in the U.S. Rotate tires 10,000 Miles - 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 8 LI AS Backed by Lincoln Most importantly, Lincoln Complimentary Maintenance is backed by Lincoln and honored at any one of performance it...
... filter - Maintenance Schedule To help ensure your Lincoln vehicle delivers the high level of the more than 1,350 Lincoln dealers in the U.S. Rotate tires 10,000 Miles - 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 8 LI AS Backed by Lincoln Most importantly, Lincoln Complimentary Maintenance is backed by Lincoln and honored at any one of performance it...
Customer Assistance Guide 1st Printing
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... take a message and have any questions regarding your questions or concerns are resolved. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 9 LINCOLN CUSTOMER A S S I S TA N C E C E N T E R If you ever have a Lincoln specialist return your questions from a real person, not a pre-recorded message. Call during regular... work with a convenient way to get answers to 5:00 p.m. to your call the Lincoln Commitment ® Hotline at 1800 521-4140. The Lincoln Commitment ® Hotline provides you with you until your Lincoln or Lincoln Commitment,® just call the next business day.
... take a message and have any questions regarding your questions or concerns are resolved. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 9 LINCOLN CUSTOMER A S S I S TA N C E C E N T E R If you ever have a Lincoln specialist return your questions from a real person, not a pre-recorded message. Call during regular... work with a convenient way to get answers to 5:00 p.m. to your call the Lincoln Commitment ® Hotline at 1800 521-4140. The Lincoln Commitment ® Hotline provides you with you until your Lincoln or Lincoln Commitment,® just call the next business day.
Customer Assistance Guide 1st Printing
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21085 Towncar BROCHURE 6/3/03 4:58 PM Page 10 LINCOLN OWNER CARD IM Your Lincoln Owner Card is 1 800 521-4140. Dealer Refe Program Change-ofProcedure Claim Form 10. That number is your key to call for the Lincoln Commitment ® Hotline or Roadside Assistance. This card, located in the back of this booklet, contains the information and phone number you need to receiving the many benefits outlined in this booklet.
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 10 LINCOLN OWNER CARD IM Your Lincoln Owner Card is 1 800 521-4140. Dealer Refe Program Change-ofProcedure Claim Form 10. That number is your key to call for the Lincoln Commitment ® Hotline or Roadside Assistance. This card, located in the back of this booklet, contains the information and phone number you need to receiving the many benefits outlined in this booklet.
Customer Assistance Guide 1st Printing
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... change. Post Office Box 224688 Dallas, Texas 75222-4688 11. at Change-of-Address Procedure Please call the Lincoln Commitment ® Hotline at www.Lincoln.com or call the Lincoln Commitment ® Hotline at 1 800 521-4140 for the name, address, and phone number of a nearby... dealership. Completed claim forms should be mailed to: Lincoln Commitment ® Headquarters Ford Auto Club, Inc. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 11 I M P O RTA N T I N F O R M AT I O N the ocated n and Dealer Referral Program...
... change. Post Office Box 224688 Dallas, Texas 75222-4688 11. at Change-of-Address Procedure Please call the Lincoln Commitment ® Hotline at www.Lincoln.com or call the Lincoln Commitment ® Hotline at 1 800 521-4140 for the name, address, and phone number of a nearby... dealership. Completed claim forms should be mailed to: Lincoln Commitment ® Headquarters Ford Auto Club, Inc. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 11 I M P O RTA N T I N F O R M AT I O N the ocated n and Dealer Referral Program...
Customer Assistance Guide 1st Printing
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... any financial responsibility laws. Note that period or when either you or the Club indicates in the U.S. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 12 I M P O RTA N T I N F O R M AT I O N ( c o n 't ) Ford Auto Club Membership Agreement As a Lincoln owner, you are entitled to a pro rata refund of the unused portion calculated over the period of your...
... any financial responsibility laws. Note that period or when either you or the Club indicates in the U.S. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 12 I M P O RTA N T I N F O R M AT I O N ( c o n 't ) Ford Auto Club Membership Agreement As a Lincoln owner, you are entitled to a pro rata refund of the unused portion calculated over the period of your...
Customer Assistance Guide 1st Printing
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...us. mobile ical ith tance wners by our supervisory personnel. The Vehicle Identification Number (VIN) of your Lincoln appears on the top edge of it as it represents your Lincoln. We would like you 0,000 delivery hat in nceled, bership, rtion ithout 13. Please make to the... windshield on a random basis by hich, if you to our members, telephone calls between our employees and our members are monitored and/or recorded on the driver's side. 21085 Towncar BROCHURE...
...us. mobile ical ith tance wners by our supervisory personnel. The Vehicle Identification Number (VIN) of your Lincoln appears on the top edge of it as it represents your Lincoln. We would like you 0,000 delivery hat in nceled, bership, rtion ithout 13. Please make to the... windshield on a random basis by hich, if you to our members, telephone calls between our employees and our members are monitored and/or recorded on the driver's side. 21085 Towncar BROCHURE...
Customer Assistance Guide 1st Printing
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... 75039 Wisconsin 4206 E. Madison, WI 53704 Wyoming 1617 Logan Ave. However, if you have any questions or need additional information regarding Lincoln Commitment,® please call Lincoln Commitment ® Headquarters at 1 800 521-4140. Rock Road, #1 Wichita, KS 67207 Louisiana 8345 Florida Blvd., D-4 Baton Rouge... Tulsa, OK 74145 South Carolina 249 Butler Road Mauldin, SC 29662 Texas 6400 Las Colinas Blvd. Washington Ave. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 14 OFFICES To fulfill requirements, certain states (indicated below) require that a list of Ford Auto Club, Inc...
... 75039 Wisconsin 4206 E. Madison, WI 53704 Wyoming 1617 Logan Ave. However, if you have any questions or need additional information regarding Lincoln Commitment,® please call Lincoln Commitment ® Headquarters at 1 800 521-4140. Rock Road, #1 Wichita, KS 67207 Louisiana 8345 Florida Blvd., D-4 Baton Rouge... Tulsa, OK 74145 South Carolina 249 Butler Road Mauldin, SC 29662 Texas 6400 Las Colinas Blvd. Washington Ave. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 14 OFFICES To fulfill requirements, certain states (indicated below) require that a list of Ford Auto Club, Inc...
Customer Assistance Guide 1st Printing
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... sales are not covered. Since Maintenance needs vary by or resulting from Lincoln Complimentary Maintenance coverage. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 15 require owever, on the original factory limited warranty. Repairs needed to provide general information about Lincoln Complimentary Maintenance. Some eligibility limitations may be available in your warranty guide for...
... sales are not covered. Since Maintenance needs vary by or resulting from Lincoln Complimentary Maintenance coverage. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 15 require owever, on the original factory limited warranty. Repairs needed to provide general information about Lincoln Complimentary Maintenance. Some eligibility limitations may be available in your warranty guide for...
Customer Assistance Guide 1st Printing
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... call the 800 number on the right, and be prepared to give the exact location of your Lincoln and a telephone number where you may have regarding your Lincoln or the Lincoln Commitment.® Carefully tear out the card on the perforation, and call the number on the card... on the card. 16. The Lincoln Customer Assistance Center is available to assist you with any questions or concerns that you can be reached. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 16 C U S T O M E R A S S I S TA N C E C A R D YO Roadside Service Assistance...
... call the 800 number on the right, and be prepared to give the exact location of your Lincoln and a telephone number where you may have regarding your Lincoln or the Lincoln Commitment.® Carefully tear out the card on the perforation, and call the number on the card... on the card. 16. The Lincoln Customer Assistance Center is available to assist you with any questions or concerns that you can be reached. 21085 Towncar BROCHURE 6/3/03 4:58 PM Page 16 C U S T O M E R A S S I S TA N C E C A R D YO Roadside Service Assistance...
Warranty Guide 1st Printing
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... on the front page of a Ford Motor Company vehicle in the Dispute Settlement Board, an informal, cost-free alternative process for resolving warranty disputes. For a brochure/application, speak to your dealer or write to your dealer. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD?
... on the front page of a Ford Motor Company vehicle in the Dispute Settlement Board, an informal, cost-free alternative process for resolving warranty disputes. For a brochure/application, speak to your dealer or write to your dealer. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD?
Owner Guide 3rd Printing
Page 343
... the Dispute Settlement Board is required to owners and lessees of qualifying Ford Motor Company vehicles. For example, see the unique brochures for family, personal or household purposes (except in all states. Ford Motor Company reserves the right to change eligibility limitations, ... West Virginia, Georgia and Wisconsin purchasers/lessees. 343 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus) Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of ...
... the Dispute Settlement Board is required to owners and lessees of qualifying Ford Motor Company vehicles. For example, see the unique brochures for family, personal or household purposes (except in all states. Ford Motor Company reserves the right to change eligibility limitations, ... West Virginia, Georgia and Wisconsin purchasers/lessees. 343 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus) Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of ...
Owner Guide 3rd Printing
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... • Three consumer representatives • A Ford or Lincoln Mercury dealership representative Consumer candidates for their business leadership qualities. The dealership Board member is chosen ...consulting firm. You will then be eligible, you must complete the application in the DSB brochure and mail it is reviewed and, if it to the address provided on your vehicle ...• A description of the action you to your application does not qualify for Board review. 344 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus) Your dealership and a Ford Motor Company ...
... • Three consumer representatives • A Ford or Lincoln Mercury dealership representative Consumer candidates for their business leadership qualities. The dealership Board member is chosen ...consulting firm. You will then be eligible, you must complete the application in the DSB brochure and mail it is reviewed and, if it to the address provided on your vehicle ...• A description of the action you to your application does not qualify for Board review. 344 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus) Your dealership and a Ford Motor Company ...
Owner Guide 3rd Printing
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Making a decision Board members review all requested information is received by the Board. To request a DSB Brochure/Application For a brochure/application, speak to your right to make an oral presentation, indicate YES to question 6 on which to accept or reject the Board's decision. Board review ... time by Ford of the Board are binding on consumers who are free to pursue other remedies available to resolve a factory-related vehicle service 345 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus)
Making a decision Board members review all requested information is received by the Board. To request a DSB Brochure/Application For a brochure/application, speak to your right to make an oral presentation, indicate YES to question 6 on which to accept or reject the Board's decision. Board review ... time by Ford of the Board are binding on consumers who are free to pursue other remedies available to resolve a factory-related vehicle service 345 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus)
Owner Guide 3rd Printing (Spanish)
Page 787
...law. What kinds of any applicable written new vehicle warranty are ineligible for California, West Virginia, Georgia and Wisconsin purchasers/lessees. 343 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus) Customer Assistance THE DISPUTE SETTLEMENT BOARD (U.S. The Dispute Settlement Board may ...vehicles with the vehicle's performance as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of cases does the Board review? For example, see the unique brochures for review if the New Vehicle Limited Warranty has expired...
...law. What kinds of any applicable written new vehicle warranty are ineligible for California, West Virginia, Georgia and Wisconsin purchasers/lessees. 343 2005 Navigator (nav) Owners Guide (post-2002-fmt) USA_English (fus) Customer Assistance THE DISPUTE SETTLEMENT BOARD (U.S. The Dispute Settlement Board may ...vehicles with the vehicle's performance as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of cases does the Board review? For example, see the unique brochures for review if the New Vehicle Limited Warranty has expired...