Customer Assistance Guide 1st Printing
Page 3
...; available free to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may wish to the warranty complaint being reviewed are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction •...by certain state laws. Contacting the dispute settlement board • the vehicle identification number (VIN) listed on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws....
...; available free to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may wish to the warranty complaint being reviewed are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction •...by certain state laws. Contacting the dispute settlement board • the vehicle identification number (VIN) listed on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws....
Customer Assistance Guide 1st Printing
Page 4
... consulting firm. What the Board needs To have expired at receipt of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Board membership The Board consists of your vehicle ownership license • the ... of repair(s) and mileage at this time. For example, see the unique brochures for Board membership are not eligible. To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to ...
... consulting firm. What the Board needs To have expired at receipt of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Board membership The Board consists of your vehicle ownership license • the ... of repair(s) and mileage at this time. For example, see the unique brochures for Board membership are not eligible. To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to ...
Customer Assistance Guide 1st Printing
Page 5
...proceedings that may be presented as evidence by any party in most states, and Ford, but not on which to be reviewed. Oral presentations If the involved vehicle is reviewed, the Board mails you a decision letter and a form on consumers who sold or serviced the vehicle a brief description of...oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be made to resolve each case within 36 months and 36,000 miles of the warranty start date, you . Because...
...proceedings that may be presented as evidence by any party in most states, and Ford, but not on which to be reviewed. Oral presentations If the involved vehicle is reviewed, the Board mails you a decision letter and a form on consumers who sold or serviced the vehicle a brief description of...oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be made to resolve each case within 36 months and 36,000 miles of the warranty start date, you . Because...