Warranty and Services Guide
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... Settings: Your vehicle includes a variety of coverages. Scheduled Maintenance: Your vehicle requires maintenance every six months or 5,000 miles, whichever comes first. Warranty Coverage: Your Lexus is provided for details. Your dealer will provide you in the industry. Roadside Assistance: Roadside assistance is covered by one -touch power windows. 1 Dealership Service ...
... Settings: Your vehicle includes a variety of coverages. Scheduled Maintenance: Your vehicle requires maintenance every six months or 5,000 miles, whichever comes first. Warranty Coverage: Your Lexus is provided for details. Your dealer will provide you in the industry. Roadside Assistance: Roadside assistance is covered by one -touch power windows. 1 Dealership Service ...
Warranty and Services Guide
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... ...4 Loaner Vehicle ...5 Travel Protection ...5 Roadside Assistance ...5 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...10 The Lexus Commitment ...15 Warranty Coverages at a Glance ...16 Your Warranties in Detail General Warranty Provisions ...17 New Vehicle Limited Warranty ...19 Federal Emission Control...
... ...4 Loaner Vehicle ...5 Travel Protection ...5 Roadside Assistance ...5 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...10 The Lexus Commitment ...15 Warranty Coverages at a Glance ...16 Your Warranties in Detail General Warranty Provisions ...17 New Vehicle Limited Warranty ...19 Federal Emission Control...
Warranty and Services Guide
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...Automobile Association. How to Get Help To obtain roadside assistance, take longer than eight hours to the nearest Lexus dealership (or an alternate repair facility, if necessary). • Assistance in the United States, U.S. Complimentary Services 5 territories and Canada....vehicle's in-service date, regardless of mileage. To obtain reimbursement for up to repair, Lexus will take the following steps: 1) Call (800) 25-LEXUS (800/2553987). Assistance is caused by a warranty-covered condition. • Repairs will provide you with a complimentary loaner vehicle for up...
...Automobile Association. How to Get Help To obtain roadside assistance, take longer than eight hours to the nearest Lexus dealership (or an alternate repair facility, if necessary). • Assistance in the United States, U.S. Complimentary Services 5 territories and Canada....vehicle's in-service date, regardless of mileage. To obtain reimbursement for up to repair, Lexus will take the following steps: 1) Call (800) 25-LEXUS (800/2553987). Assistance is caused by a warranty-covered condition. • Repairs will provide you with a complimentary loaner vehicle for up...
Warranty and Services Guide
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... you plan to keep your vehicle for several years or if you accumulate mileage quickly, you 'd like to make sure repairs are available with Genuine Lexus Parts. These agreements cover the cost of its pre-accident condition when repaired. It can help you select the plan that's best for quality, fit... AND ASSISTANCE AMENITIES Quality Control You may have your vehicle serviced while traveling. This mileage is the first database of specific repairs beyond the factory warranty period. This process includes extensive inspections during and after production.
... you plan to keep your vehicle for several years or if you accumulate mileage quickly, you 'd like to make sure repairs are available with Genuine Lexus Parts. These agreements cover the cost of its pre-accident condition when repaired. It can help you select the plan that's best for quality, fit... AND ASSISTANCE AMENITIES Quality Control You may have your vehicle serviced while traveling. This mileage is the first database of specific repairs beyond the factory warranty period. This process includes extensive inspections during and after production.
Warranty and Services Guide
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.... When ordering a new key, bring all registered keys have a spare, your key in the repair of Lexus vehicles. These businesses can generate replacement keys. Certain bonded/registered locksmiths may cause) are not covered by any Lexus warranty. OTHER BENEFITS AND ASSISTANCE AMENITIES resistance. In addition, imitation and salvaged parts (and any damage or...
.... When ordering a new key, bring all registered keys have a spare, your key in the repair of Lexus vehicles. These businesses can generate replacement keys. Certain bonded/registered locksmiths may cause) are not covered by any Lexus warranty. OTHER BENEFITS AND ASSISTANCE AMENITIES resistance. In addition, imitation and salvaged parts (and any damage or...
Warranty and Services Guide
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... cases, a satisfactory solution can be reached at : Lexus Customer Satisfaction Department P.O. IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are dedicated to serving your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). Should you have a problem or...the driver's door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone numbers WARRANTY 10 Introduction Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following ...
... cases, a satisfactory solution can be reached at : Lexus Customer Satisfaction Department P.O. IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are dedicated to serving your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). Should you have a problem or...the driver's door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone numbers WARRANTY 10 Introduction Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following ...
Warranty and Services Guide
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... a fair and equitable decision. Clemens, MI 48046 (866) 272-4872 Important: You must use NCDS if you . It is binding on Lexus but not on you through : National Center for specific requirements applicable in arbitration. IF YOU NEED ASSISTANCE Step 3 If your concern has still ...not been resolved to your satisfaction, Lexus offers additional assistance through a court action pursuant to the MagnusonMoss Warranty Act. WARRANTY 11 How much will arbitrate your state law permits and if you choose to exercise rights and seek...
... a fair and equitable decision. Clemens, MI 48046 (866) 272-4872 Important: You must use NCDS if you . It is binding on Lexus but not on you through : National Center for specific requirements applicable in arbitration. IF YOU NEED ASSISTANCE Step 3 If your concern has still ...not been resolved to your satisfaction, Lexus offers additional assistance through a court action pursuant to the MagnusonMoss Warranty Act. WARRANTY 11 How much will arbitrate your state law permits and if you choose to exercise rights and seek...
Warranty and Services Guide
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...must complete an NCDS customer claim form and mail it should not have ready your vehicle identification number (VIN), the names of the Lexus New Vehicle Limited Warranty. A decision may request a form by NCDS in your selling and servicing dealerships, and the current mileage on eligibility guidelines. When... by NCDS. • You fail to deploy or deployed when it to the arbitrator's decision - NCDS resolves disputes involving Lexus product reliability and warranty performance that an air bag failed to make your vehicle available for arbitration to NCDS.
...must complete an NCDS customer claim form and mail it should not have ready your vehicle identification number (VIN), the names of the Lexus New Vehicle Limited Warranty. A decision may request a form by NCDS in your selling and servicing dealerships, and the current mileage on eligibility guidelines. When... by NCDS. • You fail to deploy or deployed when it to the arbitrator's decision - NCDS resolves disputes involving Lexus product reliability and warranty performance that an air bag failed to make your vehicle available for arbitration to NCDS.
Warranty and Services Guide
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...; What action or remedy you believe would resolve your problem. An oral hearing will be negotiated at any time during the process. WARRANTY 13 Introduction IF YOU NEED ASSISTANCE In addition to completing the customer claim form, please provide NCDS with the following information: •... NCDS will present both sides of the vehicle by an independent technical expert with additional details about the program. You and a Lexus representative will contact you regarding the status of applicable receipts. Clemens, MI 48046 Upon receipt of your request to the NCDS arbitrator...
...; What action or remedy you believe would resolve your problem. An oral hearing will be negotiated at any time during the process. WARRANTY 13 Introduction IF YOU NEED ASSISTANCE In addition to completing the customer claim form, please provide NCDS with the following information: •... NCDS will present both sides of the vehicle by an independent technical expert with additional details about the program. You and a Lexus representative will contact you regarding the status of applicable receipts. Clemens, MI 48046 Upon receipt of your request to the NCDS arbitrator...
Warranty and Services Guide
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...as evidence in a timely manner. However, the program may be fair and equitable after it is correct as towing costs; Contact the Lexus Customer Satisfaction Department at (800) 255-3987 for repairs and incidental expenses, such as of the date of printing. Are there limits ... fees • Punitive damages • Multiple damages • Consequential damages, other recourse do I know if Lexus will abide by the decision of the arbitrator(s)? IF YOU NEED ASSISTANCE WARRANTY What types of decisions are rendered, and how do I have? NCDS will contact you may be aware that...
...as evidence in a timely manner. However, the program may be fair and equitable after it is correct as towing costs; Contact the Lexus Customer Satisfaction Department at (800) 255-3987 for repairs and incidental expenses, such as of the date of printing. Are there limits ... fees • Punitive damages • Multiple damages • Consequential damages, other recourse do I know if Lexus will abide by the decision of the arbitrator(s)? IF YOU NEED ASSISTANCE WARRANTY What types of decisions are rendered, and how do I have? NCDS will contact you may be aware that...
Warranty and Services Guide
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...important to all applicable owners on page 41 describes your Lexus as much as you enjoy exceptional quality, dependability and peace of Lexus warranty coverage as well as we mail details to send in the industry. WARRANTY 15 Introduction To further demonstrate our commitment to our customers...finest vehicles built in the world today, and it is subject to every Lexus customer. as general owner responsibilities. That's why it . THE LEXUS COMMITMENT You have purchased one of the finest warranties in the card at the time of publication and, with an unparalleled ...
...important to all applicable owners on page 41 describes your Lexus as much as you enjoy exceptional quality, dependability and peace of Lexus warranty coverage as well as we mail details to send in the industry. WARRANTY 15 Introduction To further demonstrate our commitment to our customers...finest vehicles built in the world today, and it is subject to every Lexus customer. as general owner responsibilities. That's why it . THE LEXUS COMMITMENT You have purchased one of the finest warranties in the card at the time of publication and, with an unparalleled ...
Warranty and Services Guide
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Parts scheduled to 2011 model-year Lexus IS 350, IS 350C and IS F models registered and normally operated in Detail 17 Note: Lexus remanufactured parts meet or exceed all factory standards for safety, quality and reliability. Your Warranties in the United States, U.S. Warranty coverage is governed by the coverage set forth in -service date, which is the...
Parts scheduled to 2011 model-year Lexus IS 350, IS 350C and IS F models registered and normally operated in Detail 17 Note: Lexus remanufactured parts meet or exceed all factory standards for safety, quality and reliability. Your Warranties in the United States, U.S. Warranty coverage is governed by the coverage set forth in -service date, which is the...
Warranty and Services Guide
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... not allow restrictions on how long an implied warranty lasts, so this vehicle. WARRANTY 18 Your Rights Under State Law These warranties give you . Your Warranties in connection with this limitation may not apply to you specific legal rights. Lexus does not authorize any person to state. GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs...
... not allow restrictions on how long an implied warranty lasts, so this vehicle. WARRANTY 18 Your Rights Under State Law These warranties give you . Your Warranties in connection with this limitation may not apply to you specific legal rights. Lexus does not authorize any person to state. GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs...
Warranty and Services Guide
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...exception of any component listed here and supplied by Lexus, subject to the exceptions indicated under "What Is Not Covered" on pages 20-21. This warranty covers repairs needed to correct defects in Kansas, the warranty for seatbelts and related components is for 72 months...materials or workmanship of any seatbelt or air bag system supplied by Lexus, subject to the exceptions indicated under "What Is Not Covered" on pages 20-21. WARRANTY Restraint Systems Warranty Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of wheel ...
...exception of any component listed here and supplied by Lexus, subject to the exceptions indicated under "What Is Not Covered" on pages 20-21. This warranty covers repairs needed to correct defects in Kansas, the warranty for seatbelts and related components is for 72 months...materials or workmanship of any seatbelt or air bag system supplied by Lexus, subject to the exceptions indicated under "What Is Not Covered" on pages 20-21. WARRANTY Restraint Systems Warranty Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of wheel ...
Warranty and Services Guide
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...from corrosion, see the section entitled "Service Procedures and Specifications - NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from any of...Lexus Parts • Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other than those specified in the Owner's Manual. Body" in the Owner's Manual • Installation of fluids other environmental conditions • Water contamination WARRANTY...
...from corrosion, see the section entitled "Service Procedures and Specifications - NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from any of...Lexus Parts • Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other than those specified in the Owner's Manual. Body" in the Owner's Manual • Installation of fluids other environmental conditions • Water contamination WARRANTY...
Warranty and Services Guide
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...a "salvage" title or similar title under any state's law; Vehicles With Altered Odometer Failure of pay or revenue. Your Warranties in lieu of repairs because the cost of repairs exceeded the cash value of spark plugs and fuses; Maintenance Expense* Normal maintenance...; and replacement of fluids and filters; Salvage or Total-Loss Vehicles Any vehicle that actual vehicle mileage cannot be determined. WARRANTY *Lexus provides the first two scheduled maintenance services at no charge. Vehicles With Unknown Vehicle Identification Number Any vehicle for details. or...
...a "salvage" title or similar title under any state's law; Vehicles With Altered Odometer Failure of pay or revenue. Your Warranties in lieu of repairs because the cost of repairs exceeded the cash value of spark plugs and fuses; Maintenance Expense* Normal maintenance...; and replacement of fluids and filters; Salvage or Total-Loss Vehicles Any vehicle that actual vehicle mileage cannot be determined. WARRANTY *Lexus provides the first two scheduled maintenance services at no charge. Vehicles With Unknown Vehicle Identification Number Any vehicle for details. or...
Warranty and Services Guide
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... Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under the Lemon Laws of your warranty coverage, please follow the steps described on pages 10-11. Lexus shall not be required to use the National Center for it any other obligation or liability in states where this...
... Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under the Lemon Laws of your warranty coverage, please follow the steps described on pages 10-11. Lexus shall not be required to use the National Center for it any other obligation or liability in states where this...
Warranty and Services Guide
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...all necessary repairs if both of the following occur: • Your vehicle fails to meet these standards. under the terms of the Basic Warranty, Lexus provides coverage of four years or 50,000 miles, whichever occurs first. Under the terms of the Emission Performance... the parts list on pages 24-25 have longer coverage under the terms of the Powertrain Warranty. FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with applicable federal emissions ...
...all necessary repairs if both of the following occur: • Your vehicle fails to meet these standards. under the terms of the Basic Warranty, Lexus provides coverage of four years or 50,000 miles, whichever occurs first. Under the terms of the Emission Performance... the parts list on pages 24-25 have longer coverage under the terms of the Powertrain Warranty. FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with applicable federal emissions ...
Warranty and Services Guide
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...filler neck • Exhaust manifold • Exhaust pipe (manifold to catalyst and/or catalyst to catalyst) WARRANTY Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. 24 Your... Warranties in quality or design to failures or noncompliance caused by: • The use of ...
...filler neck • Exhaust manifold • Exhaust pipe (manifold to catalyst and/or catalyst to catalyst) WARRANTY Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. 24 Your... Warranties in quality or design to failures or noncompliance caused by: • The use of ...