Roadside Assistance Card 1st Printing
Page 1
... of the disablement location or to two no charge occurrences within 35 miles of the disablement location and the member requests a Ford, Lincoln Mercury dealer over the 35 miles, the member shall be responsible for 5 years or 60,000 miles whichever occurs first. For future quick...800-241-3673 Roadside Assistance is honored throughout the 50 states, Puerto Rico, Mexico and Canada, and is limited to the nearest qualified Ford, Lincoln Mercury dealer. Towing and emergency services are provided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA*. ROADSIDE ...
... of the disablement location or to two no charge occurrences within 35 miles of the disablement location and the member requests a Ford, Lincoln Mercury dealer over the 35 miles, the member shall be responsible for 5 years or 60,000 miles whichever occurs first. For future quick...800-241-3673 Roadside Assistance is honored throughout the 50 states, Puerto Rico, Mexico and Canada, and is limited to the nearest qualified Ford, Lincoln Mercury dealer. Towing and emergency services are provided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA*. ROADSIDE ...
Warranty Guide 6th Printing
Page 7
...Certain warranty repairs require special training though, so not all warranty repairs. If you bought a previously owned 2011-model vehicle, you may need warranty repairs, your selling dealer thank you , then contact the Customer Relationship Center at 1-800-392-3673. Please ask the vehicle modifier ...refer to the Addendum Card that service, but you are authorized to perform all dealers are eligible for a copy of the vehicle. 1. When you need to be taken to another Ford Motor Company dealership authorized for further explanation of the amendments to you took delivery ...
...Certain warranty repairs require special training though, so not all warranty repairs. If you bought a previously owned 2011-model vehicle, you may need warranty repairs, your selling dealer thank you , then contact the Customer Relationship Center at 1-800-392-3673. Please ask the vehicle modifier ...refer to the Addendum Card that service, but you are authorized to perform all dealers are eligible for a copy of the vehicle. 1. When you need to be taken to another Ford Motor Company dealership authorized for further explanation of the amendments to you took delivery ...
Warranty Guide 6th Printing
Page 8
... addition, if you with applicable emissions standards. For details, see any damage to make sure that all your vehicle to perform scheduled maintenance as a dealer demonstrator), whichever occurs first. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may help increase the value you receive when...try to check vehicles carefully at no cost the services of this booklet. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your automotive needs. 2.
... addition, if you with applicable emissions standards. For details, see any damage to make sure that all your vehicle to perform scheduled maintenance as a dealer demonstrator), whichever occurs first. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may help increase the value you receive when...try to check vehicles carefully at no cost the services of this booklet. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your automotive needs. 2.
Warranty Guide 6th Printing
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... Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. Check with your dealer or call 1-800-392-3673 to pay all or part of the cost of certain repairs beyond the terms of ...have mandated alternate time coverage periods for repairs covered by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may offer a special adjustment program to learn whether any applicable warranty during the stated coverage periods, unless specifically stated elsewhere in this guide...
... Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. Check with your dealer or call 1-800-392-3673 to pay all or part of the cost of certain repairs beyond the terms of ...have mandated alternate time coverage periods for repairs covered by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may offer a special adjustment program to learn whether any applicable warranty during the stated coverage periods, unless specifically stated elsewhere in this guide...
Warranty Guide 6th Printing
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... a repair that is covered under the U.S. or • it was originally sold or leased by Ford Motor Company or one of these two requirements, you meet either of its dealers in a foreign country or U.S. In some cases, however, you may have warranty coverage when you... or Canada. Federalized Territories, or Canada. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States, U.S. Ford Motor Company dealer for warranty refund consideration. If you do have to save the paid repair order or invoice. DO WARRANTIES APPLY IN OTHER COUNTRIES?...
... a repair that is covered under the U.S. or • it was originally sold or leased by Ford Motor Company or one of these two requirements, you meet either of its dealers in a foreign country or U.S. In some cases, however, you may have warranty coverage when you... or Canada. Federalized Territories, or Canada. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States, U.S. Ford Motor Company dealer for warranty refund consideration. If you do have to save the paid repair order or invoice. DO WARRANTIES APPLY IN OTHER COUNTRIES?...
Warranty Guide 6th Printing
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... by them at the sole discretion of similar vehicles. Ford recommends that Ford has provided such measures to make changes in your vehicle... only express warranties applicable to vehicles built or sold . Ford and its dealers also reserve the right to provide post-warranty repairs, conduct...Owner Guide and Scheduled Maintenance Guide. No person, including Ford employees or dealers, may modify or waive any part of the warranties in...in no way obligates Ford to provide similar accommodations to vehicles previously built or sold by Ford. 5 Ford and its dealers reserve the right to...
... by them at the sole discretion of similar vehicles. Ford recommends that Ford has provided such measures to make changes in your vehicle... only express warranties applicable to vehicles built or sold . Ford and its dealers also reserve the right to provide post-warranty repairs, conduct...Owner Guide and Scheduled Maintenance Guide. No person, including Ford employees or dealers, may modify or waive any part of the warranties in...in no way obligates Ford to provide similar accommodations to vehicles previously built or sold by Ford. 5 Ford and its dealers reserve the right to...
Warranty Guide 6th Printing
Page 12
... limited, to the extent allowed by law, to the time period covered by the written warranties, or to the dealer before your purchase, and Ford itself not just the dealer told you may have some implied warranties. Punitive, exemplary, or multiple damages may not bring any warranty-related claim as... any damages caused by state law, whichever period is suitable for your special purposes), if a special purpose was specifically disclosed to Ford itself not merely to the applicable time period provided by delay in any other incidental or consequential damages you may have an implied ...
... limited, to the extent allowed by law, to the time period covered by the written warranties, or to the dealer before your purchase, and Ford itself not just the dealer told you may have some implied warranties. Punitive, exemplary, or multiple damages may not bring any warranty-related claim as... any damages caused by state law, whichever period is suitable for your special purposes), if a special purpose was specifically disclosed to Ford itself not merely to the applicable time period provided by delay in any other incidental or consequential damages you may have an implied ...
Warranty Guide 6th Printing
Page 15
... vehicle functions properly with parts of a different type or design than Ford dealer facilities. Ford's liability, if any implied warranty, is limited to tires on pages 12-15. Moreover, Ford and its authorized dealers are described on your vehicle that are not covered by this warranty... should be replaced with the replacement part. was taken to a Ford dealership for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will use during the applicable coverage period due to diagnose and repair any such liability shall...
... vehicle functions properly with parts of a different type or design than Ford dealer facilities. Ford's liability, if any implied warranty, is limited to tires on pages 12-15. Moreover, Ford and its authorized dealers are described on your vehicle that are not covered by this warranty... should be replaced with the replacement part. was taken to a Ford dealership for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will use during the applicable coverage period due to diagnose and repair any such liability shall...
Warranty Guide 6th Printing
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... damage is not covered. The extended coverage applies to substitute for refund consideration. When making warranty repairs on a pro rata adjustment basis according to any Ford Motor Company dealership for the original brand and model, even if still available. Extended warranty coverage periods are covered for certain vehicle parts and conditions... should present your paid invoice detailing the nature of having a tire warranty repair performed by the New Vehicle Limited Warranty, you with your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other than...
... damage is not covered. The extended coverage applies to substitute for refund consideration. When making warranty repairs on a pro rata adjustment basis according to any Ford Motor Company dealership for the original brand and model, even if still available. Extended warranty coverage periods are covered for certain vehicle parts and conditions... should present your paid invoice detailing the nature of having a tire warranty repair performed by the New Vehicle Limited Warranty, you with your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other than...
Warranty Guide 6th Printing
Page 27
...should be violations of the terms of this warranty, you may deny you believe to report what you emissions warranty coverage if your dealer. If you need more details about getting service under the Federal Emissions Performance Warranty, or if you want to be replaced on... the list of parts, above. Your Ford Motor Company dealer maintains a complete list of the Federal Defect and Performance Warranties (whichever occurs first). Washington, D.C. 20460 21 or (b) the time or...
...should be violations of the terms of this warranty, you may deny you believe to report what you emissions warranty coverage if your dealer. If you need more details about getting service under the Federal Emissions Performance Warranty, or if you want to be replaced on... the list of parts, above. Your Ford Motor Company dealer maintains a complete list of the Federal Defect and Performance Warranties (whichever occurs first). Washington, D.C. 20460 21 or (b) the time or...
Warranty Guide 6th Printing
Page 31
For Vehicles Eligible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists. If an emissions-related part on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the performance of the required maintenance ...): 1. Owner's Warranty Responsibilities As the vehicle owner, you may deny you retain all necessary repairs and adjustments will be made by Ford. If your vehicle fails a Smog Check inspection, all receipts covering maintenance on your emission control system PERFORMANCE WARRANTY. The warranty repairs ...
For Vehicles Eligible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists. If an emissions-related part on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the performance of the required maintenance ...): 1. Owner's Warranty Responsibilities As the vehicle owner, you may deny you retain all necessary repairs and adjustments will be made by Ford. If your vehicle fails a Smog Check inspection, all receipts covering maintenance on your emission control system PERFORMANCE WARRANTY. The warranty repairs ...
Warranty Guide 6th Printing
Page 35
...Not Covered?, pages 12-15. 29 NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of parts above. WHAT IS NOT COVERED? Also covered by this warranty are all emissions-related bulbs, hoses, ... tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are covered by the Defects Warranty, contact your dealer. Ford Motor Company may be replaced on the list of covered parts. Concerning parts that are used with the broadest coverage applies. For more details...
...Not Covered?, pages 12-15. 29 NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of parts above. WHAT IS NOT COVERED? Also covered by this warranty are all emissions-related bulbs, hoses, ... tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are covered by the Defects Warranty, contact your dealer. Ford Motor Company may be replaced on the list of covered parts. Concerning parts that are used with the broadest coverage applies. For more details...
Warranty Guide 6th Printing
Page 36
...this notice within 30 days of charge. The reimbursement shall not exceed Ford's suggested retail price for the warranted parts that says your claim for warranty coverage is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within a timely manner, as possible after...appropriate hourly rate. 30 Be sure to any service establishment or by the warranty. 7. Ford will forward the question to Ford Motor Company, which neither Ford nor your vehicle to show the dealer the document that are replaced and the repair receipt(s) to be performed at any...
...this notice within 30 days of charge. The reimbursement shall not exceed Ford's suggested retail price for the warranted parts that says your claim for warranty coverage is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within a timely manner, as possible after...appropriate hourly rate. 30 Be sure to any service establishment or by the warranty. 7. Ford will forward the question to Ford Motor Company, which neither Ford nor your vehicle to show the dealer the document that are replaced and the repair receipt(s) to be performed at any...
Warranty Guide 6th Printing
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...FOR YOUR VEHICLE You can get additional protection for your dealer for certain maintenance and wear items; You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. When you purchase Ford ESP, you purchase (such as: alternative transportation and ...coverage for complete details about Ford ESP coverage. 33 Ask your new car ...
...FOR YOUR VEHICLE You can get additional protection for your dealer for certain maintenance and wear items; You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. When you purchase Ford ESP, you purchase (such as: alternative transportation and ...coverage for complete details about Ford ESP coverage. 33 Ask your new car ...
Warranty Guide 6th Printing
Page 40
... in the arbitration process. Only) Your satisfaction is eligible, you file your case in the BBB AUTO LINE program. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to participate in an informal setting before an impartial person...1-800-955-5100, or writing to explore options for your name and address, general information about your new vehicle, information about your dealer. During mediation, a representative of the claim. You are usually decided within forty days after the hearing. 10. An arbitration hearing ...
... in the arbitration process. Only) Your satisfaction is eligible, you file your case in the BBB AUTO LINE program. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to participate in an informal setting before an impartial person...1-800-955-5100, or writing to explore options for your name and address, general information about your new vehicle, information about your dealer. During mediation, a representative of the claim. You are usually decided within forty days after the hearing. 10. An arbitration hearing ...
Tire Warranty 2nd Printing
Page 3
... your paid invoice detailing the nature of labor costs and on your vehicle, the dealer will be replaced on your vehicle or in service and mileage coverge period, defective tires will use Ford or Motorcraft parts or remanufactured or other parts that may extend beyond the New Vehicle... amount for parts. (See the reimbursement schedule below). When making warranty repairs on a pro rata adjustment basis for wear or other than Ford dealer facilities. If you go to a tire service center for a repair covered by the tire manufacturer's authorized service center. In certain instances...
... your paid invoice detailing the nature of labor costs and on your vehicle, the dealer will be replaced on your vehicle or in service and mileage coverge period, defective tires will use Ford or Motorcraft parts or remanufactured or other parts that may extend beyond the New Vehicle... amount for parts. (See the reimbursement schedule below). When making warranty repairs on a pro rata adjustment basis for wear or other than Ford dealer facilities. If you go to a tire service center for a repair covered by the tire manufacturer's authorized service center. In certain instances...
Tire Warranty 2nd Printing
Page 6
... (e.g., a cut, snag, bruise, impact damage or puncture); • Incorrect mounting of manufacture, as the original tread worn down to a participating BFGoodrich tire retailer/authorized dealer at the time of purchase is documented by improper storage; 4 If no proof of adjustment claim;
... (e.g., a cut, snag, bruise, impact damage or puncture); • Incorrect mounting of manufacture, as the original tread worn down to a participating BFGoodrich tire retailer/authorized dealer at the time of purchase is documented by improper storage; 4 If no proof of adjustment claim;
Tire Warranty 2nd Printing
Page 7
... is based on a predetermined price intended to a condition covered by the current actual selling price of the tire. The retailer/authorized dealer will determine the charge by multiplying the percentage of the original usable tread worn by the current selling price of the tire. Mileage ...new tire in the current BFGoodrich brand Base Price List, whichever is lower. The participating BFGoodrich brand tire retailer/authorized dealer will determine the charge by multiplying the percent of purchase. You pay the cost of a comparable new BFGoodrich brand passenger or ...
... is based on a predetermined price intended to a condition covered by the current actual selling price of the tire. The retailer/authorized dealer will determine the charge by multiplying the percentage of the original usable tread worn by the current selling price of the tire. Mileage ...new tire in the current BFGoodrich brand Base Price List, whichever is lower. The participating BFGoodrich brand tire retailer/authorized dealer will determine the charge by multiplying the percent of purchase. You pay the cost of a comparable new BFGoodrich brand passenger or ...
Tire Warranty 2nd Printing
Page 8
...consumer must be required. This limited warranty applies only in the custody or control of a BFGoodrich brand tire retailer/authorized dealer for warranty adjustment. CONDITIONS AND EXCLUSIONS This limited warranty does not provide compensation for loss of, or damage to a participating BFGoodrich... brand tire retailer/authorized dealer. BFGoodrich brand tire retailers are in the United States. Tires presented for claim remain the property of the consumer and...
...consumer must be required. This limited warranty applies only in the custody or control of a BFGoodrich brand tire retailer/authorized dealer for warranty adjustment. CONDITIONS AND EXCLUSIONS This limited warranty does not provide compensation for loss of, or damage to a participating BFGoodrich... brand tire retailer/authorized dealer. BFGoodrich brand tire retailers are in the United States. Tires presented for claim remain the property of the consumer and...
Tire Warranty 2nd Printing
Page 12
... brand Temporary Spare tire used in normal service becomes unserviceable from a condition other than those conditions and certain tire lines that led to fairly represent a Dealers Selling Price for a maximum of 72 months from date of purchase. HOW A PRO RATA PRICE IS CALCULATED The replacement tire price will be determined by... remaining). WHAT IS NOT COVERED BY THE ADJUSTMENT POLICY A. (3) TEMPORARY SPARE TIRES A. BASIC COVERAGE Continental/General Tire brand Temporary Spare tires are covered by the Dealers Selling Price (excluding all applicable taxes.
... brand Temporary Spare tire used in normal service becomes unserviceable from a condition other than those conditions and certain tire lines that led to fairly represent a Dealers Selling Price for a maximum of 72 months from date of purchase. HOW A PRO RATA PRICE IS CALCULATED The replacement tire price will be determined by... remaining). WHAT IS NOT COVERED BY THE ADJUSTMENT POLICY A. (3) TEMPORARY SPARE TIRES A. BASIC COVERAGE Continental/General Tire brand Temporary Spare tires are covered by the Dealers Selling Price (excluding all applicable taxes.