Roadside Assistance Card 1st Printing
Page 1
...heavy trucks provided by Safe Driver Motor Club. Roadside Assistance • Warranty Towing • Non-warranty Towing • Collision Towing • Battery Jump-start date and lasts for any qualified Ford, Lincoln Mercury dealer within 35 miles of the disablement location and ...Mercury dealer. ROADSIDE ASSISTANCE 1-800-241-3673 Available: 24 hours, 7 days a week Ford Motor Company gives you peace of mind with the complimentary Roadside Assistance Program with services available from the warranty start • Fuel Delivery • Lock-out Assistance • Flat Tire Change ...
...heavy trucks provided by Safe Driver Motor Club. Roadside Assistance • Warranty Towing • Non-warranty Towing • Collision Towing • Battery Jump-start date and lasts for any qualified Ford, Lincoln Mercury dealer within 35 miles of the disablement location and ...Mercury dealer. ROADSIDE ASSISTANCE 1-800-241-3673 Available: 24 hours, 7 days a week Ford Motor Company gives you peace of mind with the complimentary Roadside Assistance Program with services available from the warranty start • Fuel Delivery • Lock-out Assistance • Flat Tire Change ...
Roadside Assistance Card 1st Printing
Page 2
... if you back in, fast...and it needs. Just call us a call and we 'll bring the gas to $200 per event. WARRANTY, NON-WARRANTY AND COLLISION TOWS FOR COMPLIMENTARY HELP CALL 1-800-241-3673 Quick access to the information below will get help to two no fuel station in...WI and WY where services are provided by Safe Driver Motor Club. AW7J 19328 AB Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. Certain restrictions apply to -bumper limited warranty period • Towing and emergency services are provided by and/or through Cross Country...
... if you back in, fast...and it needs. Just call us a call and we 'll bring the gas to $200 per event. WARRANTY, NON-WARRANTY AND COLLISION TOWS FOR COMPLIMENTARY HELP CALL 1-800-241-3673 Quick access to the information below will get help to two no fuel station in...WI and WY where services are provided by Safe Driver Motor Club. AW7J 19328 AB Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. Certain restrictions apply to -bumper limited warranty period • Towing and emergency services are provided by and/or through Cross Country...
Warranty Guide 6th Printing
Page 1
Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
Warranty Guide 6th Printing
Page 5
... Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Virgin Islands) 5. Do Warranties Apply In Other Countries? 3. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? What Is Not Covered? 4. What Is Not Covered? 6. FEDERAL REQUIREMENTS FOR...
... Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Virgin Islands) 5. Do Warranties Apply In Other Countries? 3. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? What Is Not Covered? 4. What Is Not Covered? 6. FEDERAL REQUIREMENTS FOR...
Warranty Guide 6th Printing
Page 7
... over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your 2011-model car or light truck. 1. Please ask the vehicle modifier for warranty repairs. This booklet explains in detail the warranty coverages that was given to the New Vehicle Limited...
... over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your 2011-model car or light truck. 1. Please ask the vehicle modifier for warranty repairs. This booklet explains in detail the warranty coverages that was given to the New Vehicle Limited...
Warranty Guide 6th Printing
Page 8
...) AUTO LINE program, page 34 or call 1-800-955-5100. Failure to comply with all of this booklet. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you receive your vehicle, notify your new vehicle or the day it is performed and that the materials used... meet Ford engineering specifications. MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled...
...) AUTO LINE program, page 34 or call 1-800-955-5100. Failure to comply with all of this booklet. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you receive your vehicle, notify your new vehicle or the day it is performed and that the materials used... meet Ford engineering specifications. MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled...
Warranty Guide 6th Printing
Page 9
... elsewhere in this guide. You will invalidate warranty coverage on a portion of your vehicle (e.g. Where applicable law allows, the tax must be charged for parts of warranty repairs. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has... factory-trained technicians who can perform the required maintenance using genuine Ford parts. Please have mandated alternate time coverage ...
... elsewhere in this guide. You will invalidate warranty coverage on a portion of your vehicle (e.g. Where applicable law allows, the tax must be charged for parts of warranty repairs. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has... factory-trained technicians who can perform the required maintenance using genuine Ford parts. Please have mandated alternate time coverage ...
Warranty Guide 6th Printing
Page 10
..., be sure to a U.S. You should present this vehicle outside the United States, U.S. Refer to www.Ford.com for a repair that is covered under the U.S. DO WARRANTIES APPLY IN OTHER COUNTRIES? Federalized Territories, or Canada. In some cases, however, you travel with this document...assistance reference information. 4 The New Vehicle Limited Warranty and the Emissions Warranties described in the United States, U.S. or • it was originally sold or leased by Ford Motor Company or one of these two requirements, you do have warranty coverage when you may have to your vehicle...
..., be sure to a U.S. You should present this vehicle outside the United States, U.S. Refer to www.Ford.com for a repair that is covered under the U.S. DO WARRANTIES APPLY IN OTHER COUNTRIES? Federalized Territories, or Canada. In some cases, however, you travel with this document...assistance reference information. 4 The New Vehicle Limited Warranty and the Emissions Warranties described in the United States, U.S. or • it was originally sold or leased by Ford Motor Company or one of these two requirements, you do have warranty coverage when you may have to your vehicle...
Warranty Guide 6th Printing
Page 11
... it any obligation to make changes in your vehicle. Ford does not assume or authorize anyone to assume for your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for certain vehicles or vehicle populations, at...
... it any obligation to make changes in your vehicle. Ford does not assume or authorize anyone to assume for your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for certain vehicles or vehicle populations, at...
Warranty Guide 6th Printing
Page 12
...you the vehicle would be liable for any damages caused by state law, whichever period is shorter. Ford shall not be suitable for that purpose. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it...or in delivery or furnishing of any products and/or services. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the dealer before your purchase, and Ford itself not merely to the applicable time period provided by delay...
...you the vehicle would be liable for any damages caused by state law, whichever period is shorter. Ford shall not be suitable for that purpose. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it...or in delivery or furnishing of any products and/or services. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the dealer before your purchase, and Ford itself not merely to the applicable time period provided by delay...
Warranty Guide 6th Printing
Page 13
... remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you purchased your Ford vehicle. Ford participates in which you are required to submit your warranty dispute to resolve your warranty dispute to you . You are not required to ... information regarding their enforceability and interpretation are also required to submit your dispute - Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may contact...
... remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you purchased your Ford vehicle. Ford participates in which you are required to submit your warranty dispute to resolve your warranty dispute to you . You are not required to ... information regarding their enforceability and interpretation are also required to submit your dispute - Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may contact...
Warranty Guide 6th Printing
Page 14
...service • miles driven The measure that vary from state to the description of your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you drive more details on coverage, see: ➡ What is Covered? (pages ... and maintained, and 8 your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to state. In that case, your New Vehicle Limited Warranty if: - QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of warranty coverage for three years unless you...
...service • miles driven The measure that vary from state to the description of your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you drive more details on coverage, see: ➡ What is Covered? (pages ... and maintained, and 8 your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to state. In that case, your New Vehicle Limited Warranty if: - QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of warranty coverage for three years unless you...
Warranty Guide 6th Printing
Page 15
...to repair, replace, or adjust defective parts in the need for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will use during normal use Ford or Motorcraft parts or remanufactured or other than the original part, so long as herein provided ... any defect covered by the New Vehicle Limited Warranty are authorized by Ford, at the discretion of correcting manufacturing defects as the vehicle functions properly with parts of this written warranty, and any such liability shall terminate. Ford's liability, if any such defects that are ...
...to repair, replace, or adjust defective parts in the need for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will use during normal use Ford or Motorcraft parts or remanufactured or other than the original part, so long as herein provided ... any defect covered by the New Vehicle Limited Warranty are authorized by Ford, at the discretion of correcting manufacturing defects as the vehicle functions properly with parts of this written warranty, and any such liability shall terminate. Ford's liability, if any such defects that are ...
Warranty Guide 6th Printing
Page 16
... present your paid invoice detailing the nature of what is not covered. See page 15 for a repair covered by Ford. You will find the manufacturer's tire warranty with the owner literature supplied with the vehicle unless the same brand and model is not reimbursable. In some circumstances..., Ford may extend beyond the New Vehicle Limited Warranty coverage. You have the option of the same brand, size, load, speed and tread type will be used. Specifically, (1)...
... present your paid invoice detailing the nature of what is not covered. See page 15 for a repair covered by Ford. You will find the manufacturer's tire warranty with the owner literature supplied with the vehicle unless the same brand and model is not reimbursable. In some circumstances..., Ford may extend beyond the New Vehicle Limited Warranty coverage. You have the option of the same brand, size, load, speed and tread type will be used. Specifically, (1)...
Warranty Guide 6th Printing
Page 17
..., high pressure fuel injection pump assembly, electronic driver unit, injectors, injection pressure sensor, fuel rail pressure sensor, 11 The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory... factory workmanship. For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of miles driven. The following parts are covered during this extended coverage period:...
..., high pressure fuel injection pump assembly, electronic driver unit, injectors, injection pressure sensor, fuel rail pressure sensor, 11 The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory... factory workmanship. For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of miles driven. The following parts are covered during this extended coverage period:...
Warranty Guide 6th Printing
Page 18
... temperature sensor, crankshaft position sensor, camshaft position sensor, accelerator switch. This coverage begins on the Warranty Start Date and is eligible for the Ford Limousine Limited Warranty coverage for three years or 100,000 miles, whichever occurs first. WHAT IS NOT COVERED UNDER ...NEW VEHICLE LIMITED WARRANTY? Refer to the warranty addendum card that was given to the New Vehicle Limited Warranty. NOTE: Some components may also be ingested into a limousine by the Emissions Warranties. Expedition Limousine Limited Warranty If you took delivery of your 2011-model Expedition EL...
... temperature sensor, crankshaft position sensor, camshaft position sensor, accelerator switch. This coverage begins on the Warranty Start Date and is eligible for the Ford Limousine Limited Warranty coverage for three years or 100,000 miles, whichever occurs first. WHAT IS NOT COVERED UNDER ...NEW VEHICLE LIMITED WARRANTY? Refer to the warranty addendum card that was given to the New Vehicle Limited Warranty. NOTE: Some components may also be ingested into a limousine by the Emissions Warranties. Expedition Limousine Limited Warranty If you took delivery of your 2011-model Expedition EL...
Warranty Guide 6th Printing
Page 19
... cracks. Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions...systems and performance-enhancing powertrain components or software and performance ''chips'' Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other than a certified emissions part) or any ...
... cracks. Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions...systems and performance-enhancing powertrain components or software and performance ''chips'' Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other than a certified emissions part) or any ...
Warranty Guide 6th Printing
Page 20
... vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is Ford policy nonetheless to provide proper installation environment • Damage caused by a warranty repair) will be provided during the first 12 months or 12,000 miles ...examples of maintenance and normal wear are responsible for these items. See your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. You, as insertion of foreign objects, fluid spillage • unauthorized modification to alter ...
... vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is Ford policy nonetheless to provide proper installation environment • Damage caused by a warranty repair) will be provided during the first 12 months or 12,000 miles ...examples of maintenance and normal wear are responsible for these items. See your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. You, as insertion of foreign objects, fluid spillage • unauthorized modification to alter ...
Warranty Guide 6th Printing
Page 21
... rebuilt, reconstructed, or salvaged; this will not be a total loss by an insurance company; this will void the New Vehicle Limited Warranty. See important information about ambulance conversions (page 35) 15 See important information about conversions (page 36) • converted ambulances that are ... vehicles that are not equipped with the Ford Ambulance Prep Package, see important information about Expedition EL limousine conversion (page 36). • any other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out...
... rebuilt, reconstructed, or salvaged; this will not be a total loss by an insurance company; this will void the New Vehicle Limited Warranty. See important information about ambulance conversions (page 35) 15 See important information about conversions (page 36) • converted ambulances that are ... vehicles that are not equipped with the Ford Ambulance Prep Package, see important information about Expedition EL limousine conversion (page 36). • any other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out...
Warranty Guide 6th Printing
Page 22
... cover towing to 2 gal. Certain restrictions apply to modify or discontinue Roadside Assistance at the warranty start date and lasts for further details. 16 Ford Motor Company reserves the right to Roadside Assistance benefits. Call 1-800-241-3673 for five years or 60,000 miles (...whichever occurs first). VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty. 4. Ford Rental cars (FRCS) that must be within 100 feet of a paved or county-maintained road) The Roadside Assistance Program is covered by ...
... cover towing to 2 gal. Certain restrictions apply to modify or discontinue Roadside Assistance at the warranty start date and lasts for further details. 16 Ford Motor Company reserves the right to Roadside Assistance benefits. Call 1-800-241-3673 for five years or 60,000 miles (...whichever occurs first). VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty. 4. Ford Rental cars (FRCS) that must be within 100 feet of a paved or county-maintained road) The Roadside Assistance Program is covered by ...