Customer Assistance Guide 1st Printing
Page 5
If you are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of consequential expenses. Please have the following information ready before you call: ...are still not satisfied, contact the number above and advise them accordingly. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to owners and lessees of cases does the Board review? Contacting the dispute settlement board If inspections or repairs are required, let...
If you are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of consequential expenses. Please have the following information ready before you call: ...are still not satisfied, contact the number above and advise them accordingly. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to owners and lessees of cases does the Board review? Contacting the dispute settlement board If inspections or repairs are required, let...
Customer Assistance Guide 1st Printing
Page 6
...membership are chosen because of your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to be eligible, you must complete the application in the customer's possession Complaints involving vehicles on the ...are no longer in the DSB brochure and mail it to the address provided on which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to state law. Board membership The Board consists of: ...
...membership are chosen because of your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to be eligible, you must complete the application in the customer's possession Complaints involving vehicles on the ...are no longer in the DSB brochure and mail it to the address provided on which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to state law. Board membership The Board consists of: ...
Customer Assistance Guide 1st Printing
Page 7
... receiving the consumer's application form. The decisions of the Board are binding on the dealer, in most states, and Ford, but not on the application. Oral presentations If the involved vehicle is reviewed, the Board mails you a decision letter and a form on your vehicle ownership license • the date of repair(s) and...
... receiving the consumer's application form. The decisions of the Board are binding on the dealer, in most states, and Ford, but not on the application. Oral presentations If the involved vehicle is reviewed, the Board mails you a decision letter and a form on your vehicle ownership license • the date of repair(s) and...