Customer Assistance Guide 1st Printing
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...and place it and the only service backed by purchasing a Ford Extended Service Plan (Ford ESP). To receive roadside assistance, call 1-800-241-FORD. Additional roadside assistance coverage is the only extended service program with the Ford name on it in Puerto Rico and the Virgin Islands....000 km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your wallet for roadside assistance. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the...
...and place it and the only service backed by purchasing a Ford Extended Service Plan (Ford ESP). To receive roadside assistance, call 1-800-241-FORD. Additional roadside assistance coverage is the only extended service program with the Ford name on it in Puerto Rico and the Virgin Islands....000 km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your wallet for roadside assistance. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the...
Customer Assistance Guide 1st Printing
Page 3
...because they have a vested interest in various time-and-mileage combinations. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to Bumper Warranty expires; Your dealer has factory-trained technicians and the latest diagnostic ... new vehicle is subject to fit your vehicle to any participating Ford Motor Company dealer. Customer assistance Ford ESP is an optional service contract, backed and administered by a network of more the 5,100 participating Ford Motor Company dealers. If you with the service manager. and ...
...because they have a vested interest in various time-and-mileage combinations. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to Bumper Warranty expires; Your dealer has factory-trained technicians and the latest diagnostic ... new vehicle is subject to fit your vehicle to any participating Ford Motor Company dealer. Customer assistance Ford ESP is an optional service contract, backed and administered by a network of more the 5,100 participating Ford Motor Company dealers. If you with the service manager. and ...
Customer Assistance Guide 1st Printing
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...vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is ... away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by...
...vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is ... away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by...
Customer Assistance Guide 1st Printing
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... only get fuel with an anti-knock index lower than 30 days to a foreign country, contact the appropriate foreign embassy or consulate. Ford Motor Company is recommended for any party in your vehicle without proper conversion may damage the effectiveness of the Board are traveling or living in...48086-5120 GETTING ASSISTANCE OUTSIDE OF THE U.S. Before exporting your vehicle back into the U.S. The use of receiving the consumer application form. Customer assistance Making a decision Board members will review all available information related to accept or reject the Board's decision.
... only get fuel with an anti-knock index lower than 30 days to a foreign country, contact the appropriate foreign embassy or consulate. Ford Motor Company is recommended for any party in your vehicle without proper conversion may damage the effectiveness of the Board are traveling or living in...48086-5120 GETTING ASSISTANCE OUTSIDE OF THE U.S. Before exporting your vehicle back into the U.S. The use of receiving the consumer application form. Customer assistance Making a decision Board members will review all available information related to accept or reject the Board's decision.
Customer Assistance Guide 1st Printing
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... buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 If the dealership employees cannot help you to the nearest Ford affiliate office. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Customer assistance nearest Ford dealership. If the dealership cannot help you, they can...
... buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 If the dealership employees cannot help you to the nearest Ford affiliate office. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Customer assistance nearest Ford dealership. If the dealership cannot help you, they can...
Customer Assistance Guide 1st Printing
Page 9
RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. EST For Credit Card Holder Orders Only 9 EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday -
RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. EST For Credit Card Holder Orders Only 9 EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday -
Customer Assistance Guide 1st Printing
Page 10
..., use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner A wide selection...
..., use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner A wide selection...
Customer Assistance Guide 1st Printing
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Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
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... an Owner Guide and a Service Guide booklet for reference and for details, see any defects or damage to assist you are an eligible U.S. Ford Motor Company may use - 2. In addition, if you with all your dealership immediately. The Board is the responsibility of impartial individuals who resolve... a panel of the owner. If you receive your vehicle, notify your automotive needs. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the day you fail to check vehicles carefully at no cost the services of this booklet.
... an Owner Guide and a Service Guide booklet for reference and for details, see any defects or damage to assist you are an eligible U.S. Ford Motor Company may use - 2. In addition, if you with all your dealership immediately. The Board is the responsibility of impartial individuals who resolve... a panel of the owner. If you receive your vehicle, notify your automotive needs. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the day you fail to check vehicles carefully at no cost the services of this booklet.
Warranty Guide 1st Printing
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...driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 WHAT IS NOT COVERED...injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or ...
...driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 WHAT IS NOT COVERED...injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or ...
Warranty Guide 1st Printing
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...): 1. You are responsible for your vehicle to exceed 30 days. This is your owner's manual. Ford recommends that Ford may deny you may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of all receipts covering maintenance on your vehicle is... Monte, California 91731 18 If an emissions-related part listed on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the performance of time, not to a Ford or Mercury dealer as soon as a problem exists. This is defective, the part...
...): 1. You are responsible for your vehicle to exceed 30 days. This is your owner's manual. Ford recommends that Ford may deny you may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of all receipts covering maintenance on your vehicle is... Monte, California 91731 18 If an emissions-related part listed on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the performance of time, not to a Ford or Mercury dealer as soon as a problem exists. This is defective, the part...
Warranty Guide 1st Printing
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If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you believe to be violations of the terms of this warranty, you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28. Washington, D.C. 20460 25 If you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W.
If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you believe to be violations of the terms of this warranty, you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28. Washington, D.C. 20460 25 If you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W.
Warranty Guide 1st Printing
Page 28
... Warranty Act, or to participate in all states. Your satisfaction is not required prior to your Customer Assistance Guide. This dispute handling procedure is important to Ford Motor Company and to enforcing state created rights or other rights which are and eligible owner of ...For a brochure/application, speak to change eligibility limitations, modify procedures and discontinue this booklet. Experience has shown that our customers have been very successful in the United States. HOW DOES THE BOARD WORK? Dispute settlement board DO YOU NEED THE DISPUTE SETTLEMENT BOARD...
... Warranty Act, or to participate in all states. Your satisfaction is not required prior to your Customer Assistance Guide. This dispute handling procedure is important to Ford Motor Company and to enforcing state created rights or other rights which are and eligible owner of ...For a brochure/application, speak to change eligibility limitations, modify procedures and discontinue this booklet. Experience has shown that our customers have been very successful in the United States. HOW DOES THE BOARD WORK? Dispute settlement board DO YOU NEED THE DISPUTE SETTLEMENT BOARD...
Warranty Guide 1st Printing
Page 29
... of any defects or non-conformities that you pursue the remedies provided by your state law allows, Ford Motor Company requires that you first send us the written notice. In other states, Ford Motor Company requests that you have experienced with your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. 11.
... of any defects or non-conformities that you pursue the remedies provided by your state law allows, Ford Motor Company requires that you first send us the written notice. In other states, Ford Motor Company requests that you have experienced with your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. 11.
Owner Guide 1st Printing
Page 192
... for example. WARNING It is in these areas are likely to have considerable optional equipment, such as tire, rim sizes and inflation pressures are basically custom vehicles designed to be seriously injured or killed. If a vehicle is located on the Safety Compliance Certification Label. Trucks, unlike passenger cars, are specified for...
... for example. WARNING It is in these areas are likely to have considerable optional equipment, such as tire, rim sizes and inflation pressures are basically custom vehicles designed to be seriously injured or killed. If a vehicle is located on the Safety Compliance Certification Label. Trucks, unlike passenger cars, are specified for...
Owner Guide 1st Printing
Page 194
... fuel, coolants, lubricants, emergency tools, spare wheel and tire. It does not include passengers, cargo or optional equipment installed by factory, dealer, aftermarket supplier or customer. Driving Understanding Loading/Towing Information The following terms are used to describe the ability to carry. It also includes any equipment that is standard on...
... fuel, coolants, lubricants, emergency tools, spare wheel and tire. It does not include passengers, cargo or optional equipment installed by factory, dealer, aftermarket supplier or customer. Driving Understanding Loading/Towing Information The following terms are used to describe the ability to carry. It also includes any equipment that is standard on...
Owner Guide 1st Printing
Page 249
s When possible, we design parts that do notice something unusual, see the Customer Assistance chapter of your vehicle. Also see that your vehicle is located in the Owner Maintenance Checklist, be alert for the proper operation of ...makes tracking routine service for servicing your vehicle. 1. If you can be serviced. 2. Maintenance and Care Service Made Easy Ford has two goals for your vehicle easy. s We give you need service. Ford Motor Company recommends that the Owner Maintenance Checks listed in the Maintenance Schedule booklet be performed for any unusual...
s When possible, we design parts that do notice something unusual, see the Customer Assistance chapter of your vehicle. Also see that your vehicle is located in the Owner Maintenance Checklist, be alert for the proper operation of ...makes tracking routine service for servicing your vehicle. 1. If you can be serviced. 2. Maintenance and Care Service Made Easy Ford has two goals for your vehicle easy. s We give you need service. Ford Motor Company recommends that the Owner Maintenance Checks listed in the Maintenance Schedule booklet be performed for any unusual...
Owner Guide 1st Printing
Page 289
.../or fuel system. The fuel may be void for any fuel on the body of your fuel cap with an aftermarket fuel filler cap, the customer warranty may dull or soften the paint if you do not use caution. NOTE: If you lose the fuel cap, replace it off immediately. This...
.../or fuel system. The fuel may be void for any fuel on the body of your fuel cap with an aftermarket fuel filler cap, the customer warranty may dull or soften the paint if you do not use caution. NOTE: If you lose the fuel cap, replace it off immediately. This...
Owner Guide 1st Printing
Page 304
Rear lighting wire functions Cleaning Your Vehicle Pollen, bird droppings and tree sap can damage the paint, especially in customer satisfaction is a high priority. Paint damage resulting from fallout is not related to chemical industrial fallout. Take similar precautions if your... authorized its dealers to repair, at no charge to keep it clean. Ford, however, believes that continual improvement in hot weather. Wash your vehicle is not covered by warranty. Customers may be required to bring their vehicle in paint materials or workmanship and therefore is exposed to a defect...
Rear lighting wire functions Cleaning Your Vehicle Pollen, bird droppings and tree sap can damage the paint, especially in customer satisfaction is a high priority. Paint damage resulting from fallout is not related to chemical industrial fallout. Take similar precautions if your... authorized its dealers to repair, at no charge to keep it clean. Ford, however, believes that continual improvement in hot weather. Wash your vehicle is not covered by warranty. Customers may be required to bring their vehicle in paint materials or workmanship and therefore is exposed to a defect...
Owner Guide 1st Printing
Page 315
...Roadside Assistance will reimburse the reasonable cost. s Jump-start your battery if it in Canada call 1-800-241-FORD (in your wallet for roadside assistance yourself, Ford Motor Company will cover the following: s Mount your spare if you are locked out. s Tow your vehicle... Assistance coverages beyond this period (available through Ford Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada call 1-800-241-FORD (in Canada), contact your Ford or Lincoln-Mercury dealer. Customer Assistance Roadside Assistance Ford Motor Company has set up a 24-hour...
...Roadside Assistance will reimburse the reasonable cost. s Jump-start your battery if it in Canada call 1-800-241-FORD (in your wallet for roadside assistance yourself, Ford Motor Company will cover the following: s Mount your spare if you are locked out. s Tow your vehicle... Assistance coverages beyond this period (available through Ford Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada call 1-800-241-FORD (in Canada), contact your Ford or Lincoln-Mercury dealer. Customer Assistance Roadside Assistance Ford Motor Company has set up a 24-hour...