Customer Assistance Guide 1st Printing
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Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Customer Assistance Guide 1st Printing
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... (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 FORD EXTENDED SERVICE PLAN You can get more protection for quick reference. Daily rental units are stranded. ...: • mount the spare if you are not eligible for roadside assistance. To obtain information about reimbursement, call 1-800-241-FORD. Even non-warranty related tows, like accidents or getting stuck in Puerto Rico and the Virgin Islands. Additional roadside assistance coverage is ...
... (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 FORD EXTENDED SERVICE PLAN You can get more protection for quick reference. Daily rental units are stranded. ...: • mount the spare if you are not eligible for roadside assistance. To obtain information about reimbursement, call 1-800-241-FORD. Even non-warranty related tows, like accidents or getting stuck in Puerto Rico and the Virgin Islands. Additional roadside assistance coverage is ...
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... during the warranty period (such as: reimbursement for towing and rental. (In Hawaii, rules vary. coverage for details.) When you buy Ford ESP, you dealer for certain manintenance and wear items). It provides: • protection against repair costs after your Bumper to service your own... reimbursement benefits for rentals; There are still not satisfied, speak with the owner or general manager of more the 5,100 participating Ford Motor Company dealers. Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your new vehicle is subject to ...
... during the warranty period (such as: reimbursement for towing and rental. (In Hawaii, rules vary. coverage for details.) When you buy Ford ESP, you dealer for certain manintenance and wear items). It provides: • protection against repair costs after your Bumper to service your own... reimbursement benefits for rentals; There are still not satisfied, speak with the owner or general manager of more the 5,100 participating Ford Motor Company dealers. Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your new vehicle is subject to ...
Customer Assistance Guide 1st Printing
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... to the extent allowed by state law, before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 This dispute handling procedure is located • the year and make of your vehicle • the date of ...vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the Magnuson-Moss Warranty Act or state replacement or...
... to the extent allowed by state law, before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 This dispute handling procedure is located • the year and make of your vehicle • the date of ...vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the Magnuson-Moss Warranty Act or state replacement or...
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...Company reserves the right to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of your ...; items not covered by the new vehicle limited warranty • items covered by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for California and Wisconsin purchasers/lessees. Eligibility may ...
...Company reserves the right to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of your ...; items not covered by the new vehicle limited warranty • items covered by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for California and Wisconsin purchasers/lessees. Eligibility may ...
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...you expect to resolve your concern Should your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the time of occurrence(s) • the current kilometers (mileage) • the name of... serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to be eligible, you have your choice...
...you expect to resolve your concern Should your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the time of occurrence(s) • the current kilometers (mileage) • the name of... serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to be eligible, you have your choice...
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... can only get fuel with an anti-knock index lower than 30 days to find unleaded fuel or can inform you its decision letter. Ford Motor Company is reviewed, the Board mails you of the Board may elect to pursue other remedies available to accept or reject the Board's...a DSB Brochure/Application For a brochure/application, speak to your vehicle, contact a district or owner relations office before you are binding on the dealer and Ford, but not on which to them under state and federal law. The use of leaded fuel in difficulty importing your emission control system and may...
... can only get fuel with an anti-knock index lower than 30 days to find unleaded fuel or can inform you its decision letter. Ford Motor Company is reviewed, the Board mails you of the Board may elect to pursue other remedies available to accept or reject the Board's...a DSB Brochure/Application For a brochure/application, speak to your vehicle, contact a district or owner relations office before you are binding on the dealer and Ford, but not on which to them under state and federal law. The use of leaded fuel in difficulty importing your emission control system and may...
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... office. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (...313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 Customer assistance nearest Ford dealership. If you are in North America and then relocate outside of the U.S.
... office. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (...313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 Customer assistance nearest Ford dealership. If you are in North America and then relocate outside of the U.S.
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EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
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...net Cargo shade Door edge guards Engine block heater 10 Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds Ford's rigid engineering and safety specifications. These quality accessories have ...Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford...
...net Cargo shade Door edge guards Engine block heater 10 Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds Ford's rigid engineering and safety specifications. These quality accessories have ...Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford...
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Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
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... are not properly designed for automotive use or are equipped with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for specific weight information. • The Federal Communications Commission (FCC) regulates the use of the front or rear axle (GVWR or GAWR...
... are not properly designed for automotive use or are equipped with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for specific weight information. • The Federal Communications Commission (FCC) regulates the use of the front or rear axle (GVWR or GAWR...
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EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O.
EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O.
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Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
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...Our commitment to your emissions control systems (page 11). ¬ Noise Emissions Warranty which cover your 1997-model Ford or Mercury car or light truck. When you need warranty repairs, Ford recommends that you take your selling dealer, who wants to ensure that apply to you for warranty repairs... take your car or light truck to any remaining warranty coverages. Introduction Ford Motor Company and your vehicle to your selling dealer thank you and your vehicle. If you bought a previously owned 1997-model vehicle, you continue to certain medium/heavy duty trucks over 10,000...
...Our commitment to your emissions control systems (page 11). ¬ Noise Emissions Warranty which cover your 1997-model Ford or Mercury car or light truck. When you need warranty repairs, Ford recommends that you take your selling dealer, who wants to ensure that apply to you for warranty repairs... take your car or light truck to any remaining warranty coverages. Introduction Ford Motor Company and your vehicle to your selling dealer thank you and your vehicle. If you bought a previously owned 1997-model vehicle, you continue to certain medium/heavy duty trucks over 10,000...
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In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is a panel of your automotive needs. owner, you may deny you warranty coverage if you fail to assist you receive your vehicle, ... We try to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and as a dealer demonstrator), whichever occurs first. Ford Motor Company may use - KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you see Dispute Settlement Board (page 28). for example...
In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is a panel of your automotive needs. owner, you may deny you warranty coverage if you fail to assist you receive your vehicle, ... We try to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and as a dealer demonstrator), whichever occurs first. Ford Motor Company may use - KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you see Dispute Settlement Board (page 28). for example...
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... Coverage. DO WARRANTIES APPLY IN OTHER COUNTRIES? If this vehicle outside the United States, U.S. You will not be paid by a Ford Motor Company dealership in a foreign country for refund consideration. 3 and • it was originally registered/licensed and operated in this ...adjustment program is covered under the U.S. In some cases, however, you travel with your vehicle. Ford Motor Company dealer for a repair that is applicable to a U.S. Sometimes Ford may offer a special adjustment program to your vehicle identification number available. Please have to pay all ...
... Coverage. DO WARRANTIES APPLY IN OTHER COUNTRIES? If this vehicle outside the United States, U.S. You will not be paid by a Ford Motor Company dealership in a foreign country for refund consideration. 3 and • it was originally registered/licensed and operated in this ...adjustment program is covered under the U.S. In some cases, however, you travel with your vehicle. Ford Motor Company dealer for a repair that is applicable to a U.S. Sometimes Ford may offer a special adjustment program to your vehicle identification number available. Please have to pay all ...
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... assume for which it any other obligation or liability in connection with your vehicle or this warranty. Ford neither assumes nor authorizes anyone to the applicable time period provided by state law, whichever period is ...fitness for a particular purpose (that the car or light truck is shorter. Some states do not allow Ford to limit how long an implied warranty lasts or to state. These implied warranties are nor responsible for ... the only express warranty applicable to your transportation, or for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . 3.
... assume for which it any other obligation or liability in connection with your vehicle or this warranty. Ford neither assumes nor authorizes anyone to the applicable time period provided by state law, whichever period is ...fitness for a particular purpose (that the car or light truck is shorter. Some states do not allow Ford to limit how long an implied warranty lasts or to state. These implied warranties are nor responsible for ... the only express warranty applicable to your transportation, or for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . 3.
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For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more specific information. Bumper to Bumper Coverage Under your coverage under the New Vehicle Limited Warranty. For each type of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/50,000 5/UNLIMITED 5/100,000 The measure that case, your coverage lasts. Please refer to the description ...
For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more specific information. Bumper to Bumper Coverage Under your coverage under the New Vehicle Limited Warranty. For each type of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/50,000 5/UNLIMITED 5/100,000 The measure that case, your coverage lasts. Please refer to the description ...
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...Warranty covers certain direct injection diesel engine components against defects in factory-supplied materials or workmanship. For damage caused by Ford. Items or conditions that are not covered by the New Vehicle Limited Warranty are authorized by airborne material (environmental ...fallout) - There are defective in factory-supplied materials or workmanship. During this coverage period, Ford warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship...
...Warranty covers certain direct injection diesel engine components against defects in factory-supplied materials or workmanship. For damage caused by Ford. Items or conditions that are not covered by the New Vehicle Limited Warranty are authorized by airborne material (environmental ...fallout) - There are defective in factory-supplied materials or workmanship. During this coverage period, Ford warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship...