Customer Assistance Guide 1st Printing
Page 4
...where the dealership is : • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have a complaint involving a warranty dispute, you may wish to enforcing state created rights or other rights which are away from home If you are independent ...repurchase laws. Contacting the Dispute Settlement Board Away from home when your vehicle needs service, or if you need more help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. A warranty dispute must be submitted to the Dispute Settlement Board before taking action ...
...where the dealership is : • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have a complaint involving a warranty dispute, you may wish to enforcing state created rights or other rights which are away from home If you are independent ...repurchase laws. Contacting the Dispute Settlement Board Away from home when your vehicle needs service, or if you need more help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. A warranty dispute must be submitted to the Dispute Settlement Board before taking action ...
Customer Assistance Guide 1st Printing
Page 5
Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation • vehicles not used primarily for family, ...lessees. How does the Board work? The Board reviews all states. Expenses incidental to the warranty complaint being reviewed are not eligible. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according...
Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation • vehicles not used primarily for family, ...lessees. How does the Board work? The Board reviews all states. Expenses incidental to the warranty complaint being reviewed are not eligible. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according...
Customer Assistance Guide 1st Printing
Page 7
...These officials can only get fuel with an anti-knock index lower than 30 days to accept or reject the Board's decision. Ford Motor Company is not responsible for your vehicle, contact a district or owner relations office before you cannot find unleaded fuel. Using... OF THE U.S. If you leave the U.S. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle to the complaint, including oral presentations, if necessary. Customer assistance Making a decision Board members will review all available information related to a foreign country, contact...
...These officials can only get fuel with an anti-knock index lower than 30 days to accept or reject the Board's decision. Ford Motor Company is not responsible for your vehicle, contact a district or owner relations office before you cannot find unleaded fuel. Using... OF THE U.S. If you leave the U.S. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle to the complaint, including oral presentations, if necessary. Customer assistance Making a decision Board members will review all available information related to a foreign country, contact...
Owner Guide 1st Printing
Page 314
...NHTSA cannot become involved in addition to : NHTSA, U.S. Department of vehicles, it finds that your dealer, or Ford Motor Company. area) or write to notifying Ford Motor Company. Only) Reporting Safety Defects (U.S. You can also obtain other information about motor vehicle safety from the ...Hotline. 315 If NHTSA receives similar complaints, it may open an investigation, and if it may either call ...
...NHTSA cannot become involved in addition to : NHTSA, U.S. Department of vehicles, it finds that your dealer, or Ford Motor Company. area) or write to notifying Ford Motor Company. Only) Reporting Safety Defects (U.S. You can also obtain other information about motor vehicle safety from the ...Hotline. 315 If NHTSA receives similar complaints, it may open an investigation, and if it may either call ...
Owner Guide 1st Printing
Page 317
..., before pursuing replacement or repurchase remedies provided by certain state laws. Customer Assistance In the United States, contact: In Canada, contact: If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.
..., before pursuing replacement or repurchase remedies provided by certain state laws. Customer Assistance In the United States, contact: In Canada, contact: If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.
Owner Guide 1st Printing
Page 318
... Board reviews all states. Ford Motor Company reserves the right to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under... the warranty dispute 320 Expenses incidental to the warranty complaint being reviewed are eligible for consideration s items not covered by ...
... Board reviews all states. Ford Motor Company reserves the right to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under... the warranty dispute 320 Expenses incidental to the warranty complaint being reviewed are eligible for consideration s items not covered by ...
Owner Guide 1st Printing
Page 319
...not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in the DSB brochure and mail it is reviewed and, if it to state law. How does the Board Work? ...by an independent consulting firm. What the Board needs To have expired at receipt of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. 321 The Board consists of their business leadership qualities. For example, ...
...not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in the DSB brochure and mail it is reviewed and, if it to state law. How does the Board Work? ...by an independent consulting firm. What the Board needs To have expired at receipt of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. 321 The Board consists of their business leadership qualities. For example, ...
Owner Guide 1st Printing
Page 320
... of the dealer who sold or serviced the vehicle s a brief description of your unresolved concern s a brief summary of the action taken with the dealer and Ford Motor Company s the names (if known) of all the people you . To review your case properly, the Board needs the following information: s legible copies of... all documents and maintenance or repair orders relevant to the case s the year, make an oral presentation before the Board. Indicate your choice to the complaint, including oral presentations, if necessary.
... of the dealer who sold or serviced the vehicle s a brief description of your unresolved concern s a brief summary of the action taken with the dealer and Ford Motor Company s the names (if known) of all the people you . To review your case properly, the Board needs the following information: s legible copies of... all documents and maintenance or repair orders relevant to the case s the year, make an oral presentation before the Board. Indicate your choice to the complaint, including oral presentations, if necessary.