Customer Assistance Guide 1st Printing
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... have a flat tire • jump-start the battery if it in your wallet for quick reference. To obtain information about reimbursement, call 1-800-241-FORD. To receive roadside assistance, call 1-800-241-FORD. Should you need to arrange assistance for yourself, Ford Motor Company will : • mount the spare if you have a vehicle concern...
... have a flat tire • jump-start the battery if it in your wallet for quick reference. To obtain information about reimbursement, call 1-800-241-FORD. To receive roadside assistance, call 1-800-241-FORD. Should you need to arrange assistance for yourself, Ford Motor Company will : • mount the spare if you have a vehicle concern...
Customer Assistance Guide 1st Printing
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...ESP coverage. If you are not eligible for complete details about Ford ESP coverage. This information is subject to any participating Ford Motor Company dealer. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. It provides: • protection against repair... reliability. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your new vehicle is serviced properly. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this ...
...ESP coverage. If you are not eligible for complete details about Ford ESP coverage. This information is subject to any participating Ford Motor Company dealer. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. It provides: • protection against repair... reliability. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your new vehicle is serviced properly. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this ...
Customer Assistance Guide 1st Printing
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...Board is: • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where ...Warranty Act or state replacement or repurchase laws. Contacting the Dispute Settlement Board Away from home If you are independent of qualifying Ford Motor Company vehicles 4 A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss ...
...Board is: • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where ...Warranty Act or state replacement or repurchase laws. Contacting the Dispute Settlement Board Away from home If you are independent of qualifying Ford Motor Company vehicles 4 A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss ...
Customer Assistance Guide 1st Printing
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...8226; the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern Should... the name of the dealer who sold or serviced the vehicle • a brief description of your case properly, the Board needs the following information: • legible copies of all the people you contacted at this time. Dealers are recruited and trained by the Board. 6 What the Board...
...8226; the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern Should... the name of the dealer who sold or serviced the vehicle • a brief description of your case properly, the Board needs the following information: • legible copies of all the people you contacted at this time. Dealers are recruited and trained by the Board. 6 What the Board...
Customer Assistance Guide 1st Printing
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... To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle must be initiated, where allowed by using improper fuel. Ford Motor Company is not responsible for your vehicle to be presented as evidence by any damage caused by law. Because the Board usually meets only... once a month, some cases may elect to pursue other remedies available to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. The decisions of receiving the consumer application...
... To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle must be initiated, where allowed by using improper fuel. Ford Motor Company is not responsible for your vehicle to be presented as evidence by any damage caused by law. Because the Board usually meets only... once a month, some cases may elect to pursue other remedies available to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. The decisions of receiving the consumer application...
Customer Assistance Guide 1st Printing
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Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
Customer Assistance Guide 1st Printing
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... available for complete warranty information and availability. See your vehicle and protect its finishes. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner...
... available for complete warranty information and availability. See your vehicle and protect its finishes. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner...
Customer Assistance Guide 1st Printing
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... door openers, and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for automotive use or are not properly installed. Any such equipment installed in mind when adding accessories or equipment ... (unavailable in Canada) Super seal fabric protector (unavailable in Canada) Touch-up paint For maximum vehicle performance, keep the following information in your vehicle should comply with FCC or CRTC regulations and should be affected by a qualified service technician. • Mobile ...
... door openers, and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for automotive use or are not properly installed. Any such equipment installed in mind when adding accessories or equipment ... (unavailable in Canada) Super seal fabric protector (unavailable in Canada) Touch-up paint For maximum vehicle performance, keep the following information in your vehicle should comply with FCC or CRTC regulations and should be affected by a qualified service technician. • Mobile ...
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Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
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...metal, upholstery, or other appearance items. But occasionally something may slip past us, and as a dealer demonstrator), whichever occurs first. Ford Motor Company may find that the vehicle maintenance specified in Customer Assistance, on your new vehicle or the day it is the responsibility...for reference and for recording maintenance work done on the inside front cover of your vehicle. 2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the day you see Dispute Settlement Board (page 28). Please follow the procedures ...
...metal, upholstery, or other appearance items. But occasionally something may slip past us, and as a dealer demonstrator), whichever occurs first. Ford Motor Company may find that the vehicle maintenance specified in Customer Assistance, on your new vehicle or the day it is the responsibility...for reference and for recording maintenance work done on the inside front cover of your vehicle. 2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the day you see Dispute Settlement Board (page 28). Please follow the procedures ...
Warranty Guide 1st Printing
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...anyone to state. The new vehicle limited warranty for it was sold); Ford and your transportation, or for any other rights that vary from state to assume for your vehicle. NOTE: This information about the limitations on incidental and consequential damages under the NEW VEHICLE ...LIMITED WARRANTY also applies to your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you may have . You may...
...anyone to state. The new vehicle limited warranty for it was sold); Ford and your transportation, or for any other rights that vary from state to assume for your vehicle. NOTE: This information about the limitations on incidental and consequential damages under the NEW VEHICLE ...LIMITED WARRANTY also applies to your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you may have . You may...
Warranty Guide 1st Printing
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... under the New Vehicle Limited Warranty. For more than 36,000 miles before three years elapse. Please refer to Bumper Coverage lasts for more specific information. Bumper to Bumper Coverage begins at 36,000 miles.
... under the New Vehicle Limited Warranty. For more than 36,000 miles before three years elapse. Please refer to Bumper Coverage lasts for more specific information. Bumper to Bumper Coverage begins at 36,000 miles.
Warranty Guide 1st Printing
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...the vehicle - NOTE: Some components may also be covered by alteration, misuse or accident. For more information, see Federal requirements for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that.../fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or 36,000 miles...
...the vehicle - NOTE: Some components may also be covered by alteration, misuse or accident. For more information, see Federal requirements for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that.../fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or 36,000 miles...
Warranty Guide 1st Printing
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...-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30).
...-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30).
Warranty Guide 1st Printing
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Important information about List of Parts, above. Concerning parts that are used with components on the List of Parts Also covered by the two emissions warranties are ...
Important information about List of Parts, above. Concerning parts that are used with components on the List of Parts Also covered by the two emissions warranties are ...
Warranty Guide 1st Printing
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...emission-related assemblies. is your emission control system, PERFORMANCE WARRANTY. 2. Your emission control system may be repaired or replaced by Ford to meet the State's stringent anti-smog standards. If your car or light truck passes the inspection. This is registered in .... EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your 1997-model vehicle. Also included may include such parts as indicated on the Vehicle Emissions Control Information label; 2. In California, new motor vehicle must warrant the emission control system ...
...emission-related assemblies. is your emission control system, PERFORMANCE WARRANTY. 2. Your emission control system may be repaired or replaced by Ford to meet the State's stringent anti-smog standards. If your car or light truck passes the inspection. This is registered in .... EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your 1997-model vehicle. Also included may include such parts as indicated on the Vehicle Emissions Control Information label; 2. In California, new motor vehicle must warrant the emission control system ...
Warranty Guide 1st Printing
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... 2.0L 4.2L 4.6L 5.0L 1 •1 •1 •2 •1 •1 21 Coverage for 1997-Model Vehicles Under Long-Term Defects Warranty (Coverage for five years or 100,000 years. (2) Flex Fuel Vehicle only. Important Information about the specific parts that is for up to 7 years/70,000 Miles) Engine Size...until the first replacement time that are covered by this warranty are used with components on a certain recommended maintenance schedule. Your Ford dealer maintains a complete list of Parts Also covered by the Defects Warranty, contact your Owner Guide and the Service Guide.
... 2.0L 4.2L 4.6L 5.0L 1 •1 •1 •2 •1 •1 21 Coverage for 1997-Model Vehicles Under Long-Term Defects Warranty (Coverage for five years or 100,000 years. (2) Flex Fuel Vehicle only. Important Information about the specific parts that is for up to 7 years/70,000 Miles) Engine Size...until the first replacement time that are covered by this warranty are used with components on a certain recommended maintenance schedule. Your Ford dealer maintains a complete list of Parts Also covered by the Defects Warranty, contact your Owner Guide and the Service Guide.
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...7. If there is not available - You will explain the basis for denying your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is a question about your vehicle has filed the test. If you must go elsewhere for the cost of charge. HOW DO ...Mercury dealer will determine if the repair is not available at your Ford or Mercury dealer within a shorter time if the law requires you first bring in your vehicle for free of repairs, including diagnosis. Additional information about coverage, the final decision must be made within 30 days ...
...7. If there is not available - You will explain the basis for denying your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is a question about your vehicle has filed the test. If you must go elsewhere for the cost of charge. HOW DO ...Mercury dealer will determine if the repair is not available at your Ford or Mercury dealer within a shorter time if the law requires you first bring in your vehicle for free of repairs, including diagnosis. Additional information about coverage, the final decision must be made within 30 days ...
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If you are not satisfied with the handling of this warranty, you believe to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W. Washington, D.C. 20460 25 If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28.
If you are not satisfied with the handling of this warranty, you believe to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W. Washington, D.C. 20460 25 If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28.
Warranty Guide 1st Printing
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... certain maintenance and wear items). Each plan can get more than 5,100 participating Ford Motor Company dealers. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. This information is an optional service contract, backed and administered by a network of more protection...
... certain maintenance and wear items). Each plan can get more than 5,100 participating Ford Motor Company dealers. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. This information is an optional service contract, backed and administered by a network of more protection...