Owner Guide 1st Printing
Page 186
...that have not been resolved by a dealer or Ford Motor Company, except those involving: u A non-Ford product u A non-Ford dealership u A vehicle sales transaction u A request for reimbursement of consequential expenses unless incidental to a service or product complaint being reviewed u Items not covered by your warranty u ...available free to owners or lessees of Cases Does the Board Review? The Dispute Settlement Board may not be available in all product performance and service complaints on Ford, Mercury and Lincoln Cars and Ford and Mercury Light Trucks under the warranty dispute 188
...that have not been resolved by a dealer or Ford Motor Company, except those involving: u A non-Ford product u A non-Ford dealership u A vehicle sales transaction u A request for reimbursement of consequential expenses unless incidental to a service or product complaint being reviewed u Items not covered by your warranty u ...available free to owners or lessees of Cases Does the Board Review? The Dispute Settlement Board may not be available in all product performance and service complaints on Ford, Mercury and Lincoln Cars and Ford and Mercury Light Trucks under the warranty dispute 188
Owner Guide 1st Printing
Page 187
... receipt of delivery (warranty start date), you have expired at a fair and impartial decision. Dealers are not eligible. Board members review all the materials related to state law. u Cases currently in litigation u Vehicles not used primarily for California purchasers/lessees. Eligibility may...oral presentations made by the Board by an independent consulting firm. The Board has four members: u three consumer representatives u a Ford or Lincoln-Mercury dealer Consumer candidates for Board membership are based on the application. Also, oral presentations may differ according to ...
... receipt of delivery (warranty start date), you have expired at a fair and impartial decision. Dealers are not eligible. Board members review all the materials related to state law. u Cases currently in litigation u Vehicles not used primarily for California purchasers/lessees. Eligibility may...oral presentations made by the Board by an independent consulting firm. The Board has four members: u three consumer representatives u a Ford or Lincoln-Mercury dealer Consumer candidates for Board membership are based on the application. Also, oral presentations may differ according to ...
Owner Guide 1st Printing
Page 188
...your acceptance or rejection of the Board are binding on the dealer and Ford, but customers may be introduced into evidence by any party in writing.... of an award decision. The Board will mail you with a form to indicate your case has been reviewed, the Board will make every effort to resolve each case within 40 days after it receives the customer ...application form. It will also provide you its decision in subsequent legal proceedings that may be reviewed. The form should be sent a brochure and a one-page customer application form. Write to the Board ...
...your acceptance or rejection of the Board are binding on the dealer and Ford, but customers may be introduced into evidence by any party in writing.... of an award decision. The Board will mail you with a form to indicate your case has been reviewed, the Board will make every effort to resolve each case within 40 days after it receives the customer ...application form. It will also provide you its decision in subsequent legal proceedings that may be reviewed. The form should be sent a brochure and a one-page customer application form. Write to the Board ...
Owner Guide 1st Printing
Page 189
... of your unresolved u a brief summary of actions that were taken with the dealer and Ford Motor Company (if known) of the action you want done to Should your application NOT qualify for review, an explanation will be mailed to you contacted at the dealership resolve your dealer and... Ford Motor Company representative are asked to your application and the local Board address. To review your case properly, the Board needs the following information: u legible copies of all people you . 191 ...
... of your unresolved u a brief summary of actions that were taken with the dealer and Ford Motor Company (if known) of the action you want done to Should your application NOT qualify for review, an explanation will be mailed to you contacted at the dealership resolve your dealer and... Ford Motor Company representative are asked to your application and the local Board address. To review your case properly, the Board needs the following information: u legible copies of all people you . 191 ...