Owner Guide 1st Printing
Page 185
To process your request, the Ford Customer Assistance Center needs the following information: u your telephone number (both business and home) u the name of the dealer and the city where the dealership ... to contact the Dispute Settlement Board (U.S. If you are away from home when your owner card) If you still have a service or product complaint, you , contact the Ford Customer Assistance Center to find an authorized dealership that may wish to help. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada...
To process your request, the Ford Customer Assistance Center needs the following information: u your telephone number (both business and home) u the name of the dealer and the city where the dealership ... to contact the Dispute Settlement Board (U.S. If you are away from home when your owner card) If you still have a service or product complaint, you , contact the Ford Customer Assistance Center to find an authorized dealership that may wish to help. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada...
Owner Guide 1st Printing
Page 186
... Only) The Dispute Settlement Board is significant when compared to a service or product complaint being reviewed u Items not covered by a dealer or Ford Motor Company, except those involving: u A non-Ford product u A non-Ford dealership u A vehicle sales transaction u A request for reimbursement of Cases Does the... Board Review? The Dispute Settlement Board may not be available in all product performance and service complaints on Ford, Mercury and Lincoln Cars and Ford and Mercury Light Trucks under warranty that have not been resolved by your warranty u Alleged liability claims...
... Only) The Dispute Settlement Board is significant when compared to a service or product complaint being reviewed u Items not covered by a dealer or Ford Motor Company, except those involving: u A non-Ford product u A non-Ford dealership u A vehicle sales transaction u A request for reimbursement of Cases Does the... Board Review? The Dispute Settlement Board may not be available in all product performance and service complaints on Ford, Mercury and Lincoln Cars and Ford and Mercury Light Trucks under warranty that have not been resolved by your warranty u Alleged liability claims...
Owner Guide 1st Printing
Page 187
...have expired at a fair and impartial decision. Eligibility may be requested by the Board. If the involved vehicle is made by each complaint and, based on the application. Board members review all the materials related to each of their business leadership qualities. The Board has... four members: u three consumer representatives u a Ford or Lincoln-Mercury dealer Consumer candidates for Board membership are recruited and trained by simple majority vote. Also, oral presentations may differ ...
...have expired at a fair and impartial decision. Eligibility may be requested by the Board. If the involved vehicle is made by each complaint and, based on the application. Board members review all the materials related to each of their business leadership qualities. The Board has... four members: u three consumer representatives u a Ford or Lincoln-Mercury dealer Consumer candidates for Board membership are recruited and trained by simple majority vote. Also, oral presentations may differ ...
Owner Guide 1st Printing
Page 189
u the names u a description of all people you contacted at the dealership resolve your dealer and Ford Motor Company representative are asked to submit statements. Your application will be mailed to you. 191 To review your case properly, the Board needs the ... current mileage u the name of the dealer who sold you the vehicle or who serviced your vehicle complaint u a brief description of your unresolved u a brief summary of actions that were taken with the dealer and Ford Motor Company (if known) of the action you want done to Should your application and the local...
u the names u a description of all people you contacted at the dealership resolve your dealer and Ford Motor Company representative are asked to submit statements. Your application will be mailed to you. 191 To review your case properly, the Board needs the ... current mileage u the name of the dealer who sold you the vehicle or who serviced your vehicle complaint u a brief description of your unresolved u a brief summary of actions that were taken with the dealer and Ford Motor Company (if known) of the action you want done to Should your application and the local...
Owner Guide 1st Printing
Page 190
... you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre. 192 Ford of Canada Customer Assistance Ford Motor Company of Transportation, 400 Seventh Street, Washington D.C. 20590. However, NHTSA cannot become involved in individual problems between you ... call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in addition to : NHTSA, U.S. If NHTSA receives similar complaints, it may open an investigation, and if it finds that your vehicle has a defect which could cause a crash or could cause injury or...
... you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre. 192 Ford of Canada Customer Assistance Ford Motor Company of Transportation, 400 Seventh Street, Washington D.C. 20590. However, NHTSA cannot become involved in individual problems between you ... call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in addition to : NHTSA, U.S. If NHTSA receives similar complaints, it may open an investigation, and if it finds that your vehicle has a defect which could cause a crash or could cause injury or...