Owner's Manual
Page 7
Table of Contents (cont'd) Customer Assistance Information Section 7 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 7-10 Service Publications Index Section 8 In the Index you want to read. Please refer to quickly find something you will find an alphabetical listing of this manual. You can use it to the last page of almost every subject in this manual for your Service Station Guide v
Table of Contents (cont'd) Customer Assistance Information Section 7 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 7-10 Service Publications Index Section 8 In the Index you want to read. Please refer to quickly find something you will find an alphabetical listing of this manual. You can use it to the last page of almost every subject in this manual for your Service Station Guide v
Owner's Manual
Page 162
... only if the vehicle is removed. Stop and allow your dealer. Severe engine damage can . 2-95 Don't drive over 262_F (128_C). This message can be customized for five seconds. ENGINE COOLANT HOT, IDLE ENGINE - 44: This message will appear when the engine coolant temperature is over 55 mph (90 km/h) when...
... only if the vehicle is removed. Stop and allow your dealer. Severe engine damage can . 2-95 Don't drive over 262_F (128_C). This message can be customized for five seconds. ENGINE COOLANT HOT, IDLE ENGINE - 44: This message will appear when the engine coolant temperature is over 55 mph (90 km/h) when...
Owner's Manual
Page 248
... in the vehicle. After you've loaded your trailer, weigh the trailer and then the tongue, separately, to : General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the Trailer Tongue The tongue load (A) of any cargo you ... weight (B). Box 33169 Detroit, MI 48232-5169 In Canada, write to see if the weights are proper. If you can write us at: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. The Gross Vehicle Weight (GVW) includes the curb weight of the total loaded trailer weight (B).
... in the vehicle. After you've loaded your trailer, weigh the trailer and then the tongue, separately, to : General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the Trailer Tongue The tongue load (A) of any cargo you ... weight (B). Box 33169 Detroit, MI 48232-5169 In Canada, write to see if the weights are proper. If you can write us at: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. The Gross Vehicle Weight (GVW) includes the curb weight of the total loaded trailer weight (B).
Owner's Manual
Page 359
... safety defects. 7-2 7-3 7-4 7-5 7-5 7-7 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities... Roadside Service Roadside Service for the Hearing or Speech Impaired 7-8 7-8 7-10 7-10 7-11 7-11 Courtesy Transportation Transportation Options Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to contact Cadillac...
... safety defects. 7-2 7-3 7-4 7-5 7-5 7-7 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities... Roadside Service Roadside Service for the Hearing or Speech Impaired 7-8 7-8 7-10 7-10 7-11 7-11 Courtesy Transportation Transportation Options Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to contact Cadillac...
Owner's Manual
Page 360
...left of the dealership or the general manager. Please have the following steps should be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). If the matter ...TWO -- We encourage you to give your concern cannot be taken: from the vehicle registration or title, or the plate at that level. Customer Satisfaction Procedure STEP ONE -- Sometimes, however, despite the best intentions of dealership management. In Canada, contact GM of dealership management, it ...
...left of the dealership or the general manager. Please have the following steps should be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). If the matter ...TWO -- We encourage you to give your concern cannot be taken: from the vehicle registration or title, or the plate at that level. Customer Satisfaction Procedure STEP ONE -- Sometimes, however, despite the best intentions of dealership management. In Canada, contact GM of dealership management, it ...
Owner's Manual
Page 361
...5100 This program is available in all 50 states and the District of hearing, or speech-impaired and who are completely satisfied with Cadillac by vehicle age, mileage and other venue for relief available to making sure you may have a concern. If you do not ... should file with any additional rights you are deaf, hard of Columbia. When contacting Cadillac, please remember that your concern will generally be resolved at its Customer Assistance Center. STEP THREE -- Customer Assistance for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). You may be ...
...5100 This program is available in all 50 states and the District of hearing, or speech-impaired and who are completely satisfied with Cadillac by vehicle age, mileage and other venue for relief available to making sure you may have a concern. If you do not ... should file with any additional rights you are deaf, hard of Columbia. When contacting Cadillac, please remember that your concern will generally be resolved at its Customer Assistance Center. STEP THREE -- Customer Assistance for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). You may be ...
Owner's Manual
Page 362
...-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Virgin Islands: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) 1-800-496-9994 Fax... and U.S. If a U.S. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52 - 53 29 0 800 7-4 Customer Assistance Offices Cadillac encourages customers to Cadillac's Customer Assistance Center. Virgin Islands) General Motors...
...-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Virgin Islands: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) 1-800-496-9994 Fax... and U.S. If a U.S. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52 - 53 29 0 800 7-4 Customer Assistance Offices Cadillac encourages customers to Cadillac's Customer Assistance Center. Virgin Islands) General Motors...
Owner's Manual
Page 365
... date of delivery 7-7 Reaching Roadside Service Dial the toll-free Roadside Service number: 1-800-882-1112. daily, 24 hours. Cadillac has installed special telecommunication devices called Text Telephone (TTY) in the United States or Canada, an advisor is interrupted due to ...description of the problem D Name, home address, home telephone number D Location of a participating Cadillac dealership. Any customer who have your location within a 30 mile (50 km) radius of your Cadillac and number you are calling from the United States or Canada 1-888-889-2438 -- Roadside ...
... date of delivery 7-7 Reaching Roadside Service Dial the toll-free Roadside Service number: 1-800-882-1112. daily, 24 hours. Cadillac has installed special telecommunication devices called Text Telephone (TTY) in the United States or Canada, an advisor is interrupted due to ...description of the problem D Name, home address, home telephone number D Location of a participating Cadillac dealership. Any customer who have your location within a 30 mile (50 km) radius of your Cadillac and number you are calling from the United States or Canada 1-888-889-2438 -- Roadside ...
Owner's Manual
Page 366
... you are urged to do so as early in conjunction with minimal interruption of course, the problem is offered to retail purchase/lease customers in the work day as taxi or bus. To enhance your dealer and request an appointment. However, if you arrange transportation through ...friend or relative, reimbursement for same day repair. If it can help minimize your vehicle requires overnight warranty repairs, reimbursement up to wait Cadillac helps minimize your dealership, let them know this, and ask for the use of your transportation needs, your dealer can be supported ...
... you are urged to do so as early in conjunction with minimal interruption of course, the problem is offered to retail purchase/lease customers in the work day as taxi or bus. To enhance your dealer and request an appointment. However, if you arrange transportation through ...friend or relative, reimbursement for same day repair. If it can help minimize your vehicle requires overnight warranty repairs, reimbursement up to wait Cadillac helps minimize your dealership, let them know this, and ask for the use of your transportation needs, your dealer can be supported ...
Owner's Manual
Page 369
... K1A 0N5 REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in addition to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 7-11 Or, write: General Motors of Canada Limited. Box 33169 Detroit, MI 48232... should immediately notify Transport Canada, in a situation like this, we certainly hope you'll notify us. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O.
... K1A 0N5 REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in addition to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 7-11 Or, write: General Motors of Canada Limited. Box 33169 Detroit, MI 48232... should immediately notify Transport Canada, in a situation like this, we certainly hope you'll notify us. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O.
Owner's Manual
Page 371
...) (ATTENTION) (STREET ADDRESS-NO P.O. Order Processing $6.00 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE Canadian Postage GRAND TOTAL Check here if your billing address is needed, write to Helm, Inc. (USA funds only...without notice and without packing slip with return information within 10 days of the person to : HELM, INCORPORATED S P.O. VEHICLE MODEL NAME YEAR 2001 2001 2001 QTY. Canadian residents are quoted in U.S. If further information is different from your shipping address shown. please write to make checks payable in ...
...) (ATTENTION) (STREET ADDRESS-NO P.O. Order Processing $6.00 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE Canadian Postage GRAND TOTAL Check here if your billing address is needed, write to Helm, Inc. (USA funds only...without notice and without packing slip with return information within 10 days of the person to : HELM, INCORPORATED S P.O. VEHICLE MODEL NAME YEAR 2001 2001 2001 QTY. Canadian residents are quoted in U.S. If further information is different from your shipping address shown. please write to make checks payable in ...