Owner's Manual
Page 7
Table of Contents (cont'd) Customer Assistance Information Section 7 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 7-10 Service Publications Index Section 8 In the Index you want to read. You can use it to the last page of almost every subject in this manual for your Service Station Guide v Please refer to quickly find something you will find an alphabetical listing of this manual.
Table of Contents (cont'd) Customer Assistance Information Section 7 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 7-10 Service Publications Index Section 8 In the Index you want to read. You can use it to the last page of almost every subject in this manual for your Service Station Guide v Please refer to quickly find something you will find an alphabetical listing of this manual.
Owner's Manual
Page 143
... will appear when the engine has overheated. It will also sound when this message is displayed. ENGINE OVERHEATED, STOP ENGINE - 42: This message will be customized for five seconds. Do not increase engine speed above a normal idle. ENGINE HOT-AC OFF - 16: This message displays when the engine coolant becomes hotter...
... will appear when the engine has overheated. It will also sound when this message is displayed. ENGINE OVERHEATED, STOP ENGINE - 42: This message will be customized for five seconds. Do not increase engine speed above a normal idle. ENGINE HOT-AC OFF - 16: This message displays when the engine coolant becomes hotter...
Owner's Manual
Page 243
...trailer brakes. Be sure to pull a trailer are all important. If you must add the tongue load to : General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the trailer tongue D and the total weight on your vehicle's tires.... Vehicle Weight (GCVW). And, it affects the total or gross weight of the vehicle, any special equipment that can write us at: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. You can a trailer safely be too heavy. But even that you can be ? The GCVW should never weigh ...
...trailer brakes. Be sure to pull a trailer are all important. If you must add the tongue load to : General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the trailer tongue D and the total weight on your vehicle's tires.... Vehicle Weight (GCVW). And, it affects the total or gross weight of the vehicle, any special equipment that can write us at: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. You can a trailer safely be too heavy. But even that you can be ? The GCVW should never weigh ...
Owner's Manual
Page 347
... 7-11 7-11 7-11 Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to contact Cadillac if you will find out how to General Motors Ordering Owner Publications in Canada 7- 7-1 Section 7 Customer Assistance Information Here you need assistance.
... 7-11 7-11 7-11 Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to contact Cadillac if you will find out how to General Motors Ordering Owner Publications in Canada 7- 7-1 Section 7 Customer Assistance Information Here you need assistance.
Owner's Manual
Page 348
... the following steps should be resolved by your inquiry prompt attention. In Canada, contact GM of Canada Customer Communication Centre in order to give the Customer Assistance Representative: D Vehicle Identification Number (This is available Your satisfaction and goodwill are important to your ... be quickly resolved at the top left of all concerned, misunderstandings can be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). Discuss your concern...
... the following steps should be resolved by your inquiry prompt attention. In Canada, contact GM of Canada Customer Communication Centre in order to give the Customer Assistance Representative: D Vehicle Identification Number (This is available Your satisfaction and goodwill are important to your ... be quickly resolved at the top left of all concerned, misunderstandings can be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). Discuss your concern...
Owner's Manual
Page 349
...Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is free of Columbia. Customer Assistance for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is limited by vehicle age, mileage... or the interpretation of Better Business Bureaus to filing any other factors. Any TTY user can dial 1-800-263-3830.) 7-3 When contacting Cadillac, please remember that your concern will generally be resolved at a dealer's facility. STEP THREE -- Canadian owners refer to your Warranty and...
...Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is free of Columbia. Customer Assistance for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is limited by vehicle age, mileage... or the interpretation of Better Business Bureaus to filing any other factors. Any TTY user can dial 1-800-263-3830.) 7-3 When contacting Cadillac, please remember that your concern will generally be resolved at a dealer's facility. STEP THREE -- Canadian owners refer to your Warranty and...
Owner's Manual
Page 350
...Colonel Sam Drive Oshawa, Ontario L1H 8P7 Telephone: 905-644-4112 Fax: 905-644-4866 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. If a U.S. customer wishes to write to Cadillac, the letter should be addressed to call Puerto Rico 1-787-763-1315. Virgin Islands 1-800-389-...- If toll free service is not available in the Caribbean, call the toll-free number for assistance. Canada General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-...
...Colonel Sam Drive Oshawa, Ontario L1H 8P7 Telephone: 905-644-4112 Fax: 905-644-4866 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. If a U.S. customer wishes to write to Cadillac, the letter should be addressed to call Puerto Rico 1-787-763-1315. Virgin Islands 1-800-389-...- If toll free service is not available in the Caribbean, call the toll-free number for assistance. Canada General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-...
Owner's Manual
Page 353
... request the following information: D A description of the problem D Name, home address, home telephone number D Location of a participating Cadillac dealership. Roadside Service Availability Wherever you drive in the Roadside Service Center. Any customer who have your Cadillac and number you over the phone. If your location within a 30 mile (50 km) radius of your...
... request the following information: D A description of the problem D Name, home address, home telephone number D Location of a participating Cadillac dealership. Roadside Service Availability Wherever you drive in the Roadside Service Center. Any customer who have your Cadillac and number you over the phone. If your location within a 30 mile (50 km) radius of your...
Owner's Manual
Page 354
...of the following: Shuttle Service Participating dealers can offer you one way shuttle ride to a destination up to retail purchase/lease customers in its offering of motor vehicles. Claim amounts should you to allow for instructions. 7-8 If it can help minimize your... inconvenience during warranty repairs. Courtesy Transportation Cadillac has always exemplified quality and value in conjunction with minimal interruption of your dealership, let them know this, and ask ...
...of the following: Shuttle Service Participating dealers can offer you one way shuttle ride to a destination up to retail purchase/lease customers in its offering of motor vehicles. Claim amounts should you to allow for instructions. 7-8 If it can help minimize your... inconvenience during warranty repairs. Courtesy Transportation Cadillac has always exemplified quality and value in conjunction with minimal interruption of your dealership, let them know this, and ask ...
Owner's Manual
Page 357
You may write to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Ordering Owner Publications in Canada Owner's manuals are available for purchase for ordering... The toll-free telephone number for all current and most past model General Motors vehicles. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in addition to : Transport Canada 330 Sparks...
You may write to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Ordering Owner Publications in Canada Owner's manuals are available for purchase for ordering... The toll-free telephone number for all current and most past model General Motors vehicles. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in addition to : Transport Canada 330 Sparks...
Owner's Manual
Page 359
...without incurring obligation. Material cannot be returned for postal service. VEHICLE MODEL NAME YEAR 2000 2000 2000 QTY. AREA CODE GM-CAD-ORD99 *(Prices are to Canadian Customers: All listed prices are quoted in U.S. ORDER TOLL FREE (NOTE: For Credit ...T Check or Money Order payable to : HELM, INCORPORATED S P.O. Order Processing $6.00 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE Canadian Postage (See Note Below) GRAND TOTAL Check here if your shipping address shown. order processing. 7-13 Canadian residents are subject to change...
...without incurring obligation. Material cannot be returned for postal service. VEHICLE MODEL NAME YEAR 2000 2000 2000 QTY. AREA CODE GM-CAD-ORD99 *(Prices are to Canadian Customers: All listed prices are quoted in U.S. ORDER TOLL FREE (NOTE: For Credit ...T Check or Money Order payable to : HELM, INCORPORATED S P.O. Order Processing $6.00 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE Canadian Postage (See Note Below) GRAND TOTAL Check here if your shipping address shown. order processing. 7-13 Canadian residents are subject to change...