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Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
Table of contents 1 HP Ink Tank 310 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software (Windows) ...20 Sleep mode ...21 Quiet Mode ...22 Auto-Off ...23...
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6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...58 Printing issues ...62 Copy issues ...71 Scan issues ...72 Printer hardware issues ...73 Control panel error codes ...74 HP support ...75 Appendix A Technical information ...77 HP Company notices ...78 Specifications ...79 Regulatory notices ...81 Environmental product stewardship program ...85 Index ...92 iv ENWW
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1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77 ENWW 1
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2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get started ENWW
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Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 15 ENWW Printheads Printhead latch Printer parts 3
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... priming and alignment icons on page 9. ENWW Get to know the ink tank system Term Printheads Definition The printheads are the components in the carriage. Each ink tank corresponds to the paper. Ink tanks Ink tanks are four ink tanks. This process occurs when you have set up the printer, do not open the printhead latch unless installing new printheads or...
... priming and alignment icons on page 9. ENWW Get to know the ink tank system Term Printheads Definition The printheads are the components in the carriage. Each ink tank corresponds to the paper. Ink tanks Ink tanks are four ink tanks. This process occurs when you have set up the printer, do not open the printhead latch unless installing new printheads or...
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... operation. Copying will start two seconds after the last button press. Black Copy button: Starts a black-and-white copy job. Resume light: Indicates the printer is in a warning or error state. Copying will start two seconds after the last button press. Power button: Turns the... printer on or off. Printhead Alert light: Indicates printhead problems. 6 Chapter 2 Get started ENWW Resume button: Resumes a job after a disruption (for three seconds. Control panel ...
... operation. Copying will start two seconds after the last button press. Black Copy button: Starts a black-and-white copy job. Resume light: Indicates the printer is in a warning or error state. Copying will start two seconds after the last button press. Power button: Turns the... printer on or off. Printhead Alert light: Indicates printhead problems. 6 Chapter 2 Get started ENWW Resume button: Resumes a job after a disruption (for three seconds. Control panel ...
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Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. ENWW Control panel features 7 Error icon: Indicates an error. Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead.
Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. ENWW Control panel features 7 Error icon: Indicates an error. Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead.
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... securely. After 2 hours of the following the on -screen message. To cancel the job, press the Cancel button ( ). The printer is powered off if not connected to generate an on -screen messages from the computer. The corresponding printhead is processing a job. Printhead... icons and Printhead Alert light ● The Error icon, one of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is on page 58. 8 Chapter 2 Get started ENWW Cause Solution One of inactivity, the...
... securely. After 2 hours of the following the on -screen message. To cancel the job, press the Cancel button ( ). The printer is powered off if not connected to generate an on -screen messages from the computer. The corresponding printhead is processing a job. Printhead... icons and Printhead Alert light ● The Error icon, one of copies icon ● Ink system maintenance Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is on page 58. 8 Chapter 2 Get started ENWW Cause Solution One of inactivity, the...
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...Cause One of copies icon changes to start ink priming. At the same time all ink tanks are installed and the ink system is closed firmly. Both printheads are missing. - NOTE: After you are installed in the printer, remove the printheads, make sure there ...is no printheads installed in the background and will not block printing, copying, or scanning. If the error persists, contact HP...
...Cause One of copies icon changes to start ink priming. At the same time all ink tanks are installed and the ink system is closed firmly. Both printheads are missing. - NOTE: After you are installed in the printer, remove the printheads, make sure there ...is no printheads installed in the background and will not block printing, copying, or scanning. If the error persists, contact HP...
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... and waiting to "0" once alignment is in progress. Cause The alignment page is in progress, you can take place in the background when the printer is complete when the display shows "0". Cause Printhead priming is complete. - Solution Load paper, and then press the Resume button ( printing. )... to continue For information about how to align. If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to scan. Priming is idle. Solution Place the alignment page print side down on the scanner glass, and ...
... and waiting to "0" once alignment is in progress. Cause The alignment page is in progress, you can take place in the background when the printer is complete when the display shows "0". Cause Printhead priming is complete. - Solution Load paper, and then press the Resume button ( printing. )... to continue For information about how to align. If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to scan. Priming is idle. Solution Place the alignment page print side down on the scanner glass, and ...
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...At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. If the problem persists, contact HP. Cause The carriage inside the printer has stalled. See Jams and paper-feed issues on page 51 for more information, see Jams and paper-feed issues on . Cause ... prints even if the scanner is not working . ENWW Control panel lights and display icons status 11 At the same time, all lights on the printer. Solution Clear the jam, and then press the Resume button ( ) to continue printing. Cause There is on page 51. ● The Number of...
...At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. If the problem persists, contact HP. Cause The carriage inside the printer has stalled. See Jams and paper-feed issues on page 51 for more information, see Jams and paper-feed issues on . Cause ... prints even if the scanner is not working . ENWW Control panel lights and display icons status 11 At the same time, all lights on the printer. Solution Clear the jam, and then press the Resume button ( ) to continue printing. Cause There is on page 51. ● The Number of...
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...● Open the printhead access door completely, and then close it to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer. At the same time, the Error icon and the Resume light are blinking. NOTE: Do not open the printhead...latch. 12 Chapter 2 Get started ENWW For more ink if needed. Unplug the power cord. 3. Cause The printer has reached the maximum number of copies icon is required. Ink system maintenance The Number of primes allowed. If the problem persists, contact HP. ● The Number of copies icon is ...
...● Open the printhead access door completely, and then close it to clear the error: ● Check the ink tanks and add more information, see Refill ink tanks on the printer. At the same time, the Error icon and the Resume light are blinking. NOTE: Do not open the printhead...latch. 12 Chapter 2 Get started ENWW For more ink if needed. Unplug the power cord. 3. Cause The printer has reached the maximum number of copies icon is required. Ink system maintenance The Number of primes allowed. If the problem persists, contact HP. ● The Number of copies icon is ...
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... in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). All papers with any inkjet printer. Look for papers with your best photos. Get sharp, crisp images when you time and take the guesswork out of weights and sizes from major... is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to test a variety of office paper. Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is designed to work well with...
... in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). All papers with any inkjet printer. Look for papers with your best photos. Get sharp, crisp images when you time and take the guesswork out of weights and sizes from major... is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to test a variety of office paper. Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is designed to work well with...
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...heavyweight for twosided color usage with the ColorLok logo in English only. Order HP paper supplies The printer is opaque enough for an impressive look and feel . ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are independently tested to work well with 30...blacks and shorter dry-time than documents printed on both sides for printing and copying of the HP website are long lasting and vivid, print after print. Original HP inks and HP Advanced Photo Paper have been designed to meet high standards of reliability and print quality, and produce...
...heavyweight for twosided color usage with the ColorLok logo in English only. Order HP paper supplies The printer is opaque enough for an impressive look and feel . ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are independently tested to work well with 30...blacks and shorter dry-time than documents printed on both sides for printing and copying of the HP website are long lasting and vivid, print after print. Original HP inks and HP Advanced Photo Paper have been designed to meet high standards of reliability and print quality, and produce...
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... the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the Start screen..., and then select the printer name. ● Windows 8: Right-click an empty area on the...
... the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the Start screen..., and then select the printer name. ● Windows 8: Right-click an empty area on the...
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ENWW Sleep mode 21 Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode.
ENWW Sleep mode 21 Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode.
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... Quiet Mode tab. 3. Click Quiet Mode . 4. Click Apply Now. 22 Chapter 2 Get started ENWW Open the HP printer software. Click On or Off. 4. Open HP Utility. Select the printer. 3. Quiet Mode is located in the HP folder in the same way as when Quiet Mode is off . To turn Quiet Mode off . Quiet Mode...noise, turn Quiet Mode on Quiet Mode. To turn on or off by default. Select On or Off . 5. Click Save Setting. NOTE: HP Utility is off from the printer software (OS X and macOS) 1. Quiet Mode only works for printing with the Draft or Best print quality, or if you print on ...
... Quiet Mode tab. 3. Click Quiet Mode . 4. Click Apply Now. 22 Chapter 2 Get started ENWW Open the HP printer software. Click On or Off. 4. Open HP Utility. Select the printer. 3. Quiet Mode is located in the HP folder in the same way as when Quiet Mode is off . To turn Quiet Mode off . Quiet Mode...noise, turn Quiet Mode on Quiet Mode. To turn on or off by default. Select On or Off . 5. Click Save Setting. NOTE: HP Utility is off from the printer software (OS X and macOS) 1. Quiet Mode only works for printing with the Draft or Best print quality, or if you print on ...
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... establishes a fax, USB, or Ethernet network connection. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.... ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is automatically enabled or disabled ...
... establishes a fax, USB, or Ethernet network connection. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.... ● Auto-Off is disabled when a printer's wireless or Wi-Fi Direct capability is automatically enabled or disabled ...
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... paper size in the input tray and set the paper size on the printer control panel. 5. To print documents (OS X and macOS) 1. Make sure your printer is open. If you change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. ENWW Print from your computer ● Print documents ... Size pop-up menu. To change the paper size, ensure that opens the Properties dialog box. For more information about loading paper, see Printer settings tips on the Printing Shortcuts or Printing Shortcut tab. Click OK to begin printing.
... paper size in the input tray and set the paper size on the printer control panel. 5. To print documents (OS X and macOS) 1. Make sure your printer is open. If you change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. ENWW Print from your computer ● Print documents ... Size pop-up menu. To change the paper size, ensure that opens the Properties dialog box. For more information about loading paper, see Printer settings tips on the Printing Shortcuts or Printing Shortcut tab. Click OK to begin printing.